Job
Description
Role Overview: As a Technical Product Support Specialist at Logitech, you will play a crucial role in supporting the Customer Care operations and development for the B2B group. Your responsibilities will include creating internal and customer-facing technical content, working on special customer care projects, and collaborating with various teams to enhance the B2B customer care experience. You will be expected to represent the voice of the customer to both internal and external groups, contributing to the overall success of the department. Key Responsibilities: - Develop and maintain a high level of product and troubleshooting content for B2B products - Partner with the B2B technical customer care team to create customer-facing troubleshooting documentation - Contribute to regular and ad hoc reports on customer care operations, potentially utilizing tools like Zendesk Explore Reporting, Adobe Analytics, or Google Analytics - Collaborate with multiple teams to implement new processes and improvements for B2B customer care - Assist in the development and operation of Logitech B2B customer care - Work on special projects as directed - Coordinate with other product specialists to ensure a consistent customer care experience across B2B products Qualifications Required: - Strong written communication skills - Demonstrated project management skills - Proven ability to effectively multitask and work independently with attention to detail - Experience working with large teams and/or co-workers in different time zones - Ability to analyze customer contact data trends and summarize findings for a diverse audience, including executives, engineers, sales, and marketing representatives Additional Company Details: At Logitech, collaboration and play are key aspects of our culture. Our hybrid work model allows for remote work in most locations, enabling teams to collaborate and learn from anywhere without compromising productivity. We value diversity and inclusivity, celebrating differences and authentic individuals. We offer comprehensive benefits packages and flexible working environments to support your overall wellbeing and that of your loved ones. If you believe you are the right fit for this role, we encourage you to apply, even if you do not meet every requirement listed. We look forward to potentially welcoming you to our team at Logitech. Role Overview: As a Technical Product Support Specialist at Logitech, you will play a crucial role in supporting the Customer Care operations and development for the B2B group. Your responsibilities will include creating internal and customer-facing technical content, working on special customer care projects, and collaborating with various teams to enhance the B2B customer care experience. You will be expected to represent the voice of the customer to both internal and external groups, contributing to the overall success of the department. Key Responsibilities: - Develop and maintain a high level of product and troubleshooting content for B2B products - Partner with the B2B technical customer care team to create customer-facing troubleshooting documentation - Contribute to regular and ad hoc reports on customer care operations, potentially utilizing tools like Zendesk Explore Reporting, Adobe Analytics, or Google Analytics - Collaborate with multiple teams to implement new processes and improvements for B2B customer care - Assist in the development and operation of Logitech B2B customer care - Work on special projects as directed - Coordinate with other product specialists to ensure a consistent customer care experience across B2B products Qualifications Required: - Strong written communication skills - Demonstrated project management skills - Proven ability to effectively multitask and work independently with attention to detail - Experience working with large teams and/or co-workers in different time zones - Ability to analyze customer contact data trends and summarize findings for a diverse audience, including executives, engineers, sales, and marketing representatives Additional Company Details: At Logitech, collaboration and play are key aspects of our culture. Our hybrid work model allows for remote work in most locations, enabling teams to collaborate and learn from anywhere without compromising productivity. We value diversity and inclusivity, celebrating differences and authentic individuals. We offer comprehensive benefits packages and flexible working environments to support your overall wellbeing and that of your loved ones. If you believe you are the right fit for this role, we encourage you to apply, even if you do not meet every requirement listed. We look forward to potentially welcoming you to our team at Logitech.
