Technical Support Associate/Cloud Support Engineer

The job involves handling technical support tickets, responding promptly to service down alerts and notifications, and effectively addressing customer queries and concerns. You will be required to maintain and provide ongoing support to clients according to specified SLAs, handle L1 and phone support issues, and efficiently manage tickets and live chat interactions. Candidates with RedHat, MCSA certifications or training, or an IT background are encouraged to apply. Excellent communication skills, both verbal and written, are essential for this role. You should have the ability to interact with clients effectively and address their queries, along with strong logical thinking and problem-solving abilities. Excellent interpersonal skills are also required for building and maintaining client relationships.,