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Senior Technical Support Engineer | 4+ years | Avalara, Pune Avalara Technologies

4.0 - 9.0 years

6 - 12 Lacs

pune

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Senior Technical Support Engineer Job Summary: The Technical Support Engineer is responsible for acting as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments for AvaTax and all related Connectors. This involves working directly with customers, responding to email requests in a timely manner, working closely with Avalara engineers to resolve issues, as well as participating in engineering and product management meetings. You will be required to document each customer contact, troubleshoot technical issues, escalate to engineering as needed, and manage issues through to resolution. You will be expected to ...

Posted 17 hours ago

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