Job
Description
As a Technical Support Engineer at our company, you will play a crucial role in delivering top-notch technical assistance to our global client base. You will have the opportunity to work with cutting-edge technologies and collaborate closely with cross-functional teams to ensure customer success. **Roles and Responsibilities:** - Respond to customer inquiries and provide comprehensive technical support through various communication channels. - Collaborate with core engineering and solution engineering teams to diagnose and resolve complex technical issues. - Create and maintain public documentation, internal knowledge base articles, and FAQs. - Monitor and meet SLAs to ensure timely resolution of issues. - Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions in various cloud environments. - Work during the EMEA time zone (2 PM to 10 PM shift). **Requirements:** **Must Have Skills:** - **Education:** B.Tech in computer engineering, Information Technology, or related field. - **Experience:** - GraphDB experience is a must. - 5+ years of experience in a Technical Support Role on Data-based Software Product at least L3 level. - Linux Expertise: 4+ years with in-depth understanding of Linux. - Graph Databases: 3+ years of experience with Neo4j or similar systems. - SQL Expertise: 3+ years of experience in SQL for querying and performance tuning. - Data Streaming & Processing: 2+ years hands-on experience with Kafka, Zookeeper, and Spark. - Scripting & Automation: 2+ years with strong skills in Bash scripting and Python. - Containerization & Orchestration: 1+ year proficiency in Docker, Kubernetes, or other technologies. - Monitoring & Performance Tools: Experience with Grafana, Datadog, Prometheus, or similar tools. - Networking & Load Balancing: Proficient in TCP/IP and load balancing strategies. - Web & API Technologies: Understanding of HTTP, SSL, REST APIs. **Nice to Have Skills:** - Familiarity with Data Science or ML. - Experience with LDAP, SSO, OAuth authentication. - Strong understanding of database internals and system architecture. - Cloud certification (at least DevOps Engineer level). Join us as a Technical Support Engineer and be a part of our dynamic team focused on customer satisfaction and technical excellence. As a Technical Support Engineer at our company, you will play a crucial role in delivering top-notch technical assistance to our global client base. You will have the opportunity to work with cutting-edge technologies and collaborate closely with cross-functional teams to ensure customer success. **Roles and Responsibilities:** - Respond to customer inquiries and provide comprehensive technical support through various communication channels. - Collaborate with core engineering and solution engineering teams to diagnose and resolve complex technical issues. - Create and maintain public documentation, internal knowledge base articles, and FAQs. - Monitor and meet SLAs to ensure timely resolution of issues. - Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions in various cloud environments. - Work during the EMEA time zone (2 PM to 10 PM shift). **Requirements:** **Must Have Skills:** - **Education:** B.Tech in computer engineering, Information Technology, or related field. - **Experience:** - GraphDB experience is a must. - 5+ years of experience in a Technical Support Role on Data-based Software Product at least L3 level. - Linux Expertise: 4+ years with in-depth understanding of Linux. - Graph Databases: 3+ years of experience with Neo4j or similar systems. - SQL Expertise: 3+ years of experience in SQL for querying and performance tuning. - Data Streaming & Processing: 2+ years hands-on experience with Kafka, Zookeeper, and Spark. - Scripting & Automation: 2+ years with strong skills in Bash scripting and Python. - Containerization & Orchestration: 1+ year proficiency in Docker, Kubernetes, or other technologies. - Monitoring & Performance Tools: Experience with Grafana, Datadog, Prometheus, or similar tools. - Networking & Load Balancing: Proficient in TCP/IP and load balancing strategies. - Web & API Technologies: Understanding of HTTP, SSL, REST APIs. **Nice to Have Skills:** - Familiarity with Data Science or ML. - Experience with LDAP, SSO, OAuth authentication. - Strong understanding of database internals and system architecture. - Cloud certification (at least DevOps Engineer level). Join us as a Technical Support Engineer and be a part of our dynamic team focused on customer satisfaction and technical excellence.
