455 Technical Services Jobs - Page 4

Manager, Customer Technical Services Our Purpose Title and Summary Manager, Customer Technical Services ? SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); oSignalfx/Datadog oAthena oCloudwatch, S3, RDS oDynamoDB, SQL oJenkins/Gitlab oPostman oCyberduck/Filezilla oJira oSalesforce Service Cloud or Zendesk oTeams/Slack

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Customer Technical Services Who is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); o Signalfx/Datadog o Athena o Cloudwatch, S3, RDS o DynamoDB, SQL o Jenkins/Gitlab o Postman o Cyberduck/Filezilla o Jira o Salesforce Service Cloud or Zendesk o Teams/Slack Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Smooth execution of I & C , Spot service jobs - No negative feedback for all I & C feedback points - 98 % jobs All weekly updates to I & C customers - 100 % Franchisee order to be released before site works start - 100 % jobs Return of DOA materials to factory within 1 week - 100 % cases Warranty Contract Creation in oracle within 7 days of job handover - 100 % jobs Reconciliation of I & C materials , return of empty cylinders & movement of cylinders to new sites immediately after cylinder usage - 100 % jobs Sharing the I & C , spot service billing documents to service sales team within 7 days of job completion - 100 % jobs Inspection of BP jobs & driving for corrective action - 100 % jobs Total Recordable Rate (TRR) - Site Safety check & corrective action -Local site - Minimum Weekly site visit & Outstation - Pre-installation & during commissioning- 100 % jobs Field Engineer Utilization - 88 % Customer Appreciation mail / Letter - Minimum 95 % jobs Preparation of case study for peculiar , major issues / failures with diagnosis , action taken & corrective action for other sites - Minimum 1 per month

Roles and Responsibilities : Experience as After sales/service supervisor for engineering product at customer site and ability to manage team of service engineers and customer support like Construction Equipment, Hoists, Tower cranes, Concrete pumps, Lifts, Generators, Solar, UPS. Experience to serve at customer location is preferred. Desired Candidate Profile Diploma / Btech Mech /Elec , with min 2 to 6 years of experience in managing regional entire after sales /service team Perks and Benefits

We are seeking an experienced Service Engineer to join our team, responsible for installing, commissioning, and maintaining advanced fire fighting vehicles and equipment. The ideal candidate will have a strong mechanical and electrical background, excellent troubleshooting skills, and experience working with high-pressure systems. Key Responsibilities: - Install, commission, and maintain advanced fire fighting vehicles and equipment - Conduct routine inspections and troubleshooting - Perform repairs and maintenance on mechanical, electrical, and hydraulic systems - Collaborate with customers and internal teams to ensure efficient operations - Provide training and support to customers and field personnel - Keep accurate records of work performed and materials used - Stay up-to-date with industry developments and advancements in fire fighting technology Requirements: - Fresher or 1 years of experience as a Service Engineer or in a related role - Strong knowledge of mechanical, electrical, and hydraulic systems - Experience working with high-pressure systems and fire fighting equipment - Excellent troubleshooting and problem-solving skills - Physical ability to lift, bend, and work in confined spaces - B.E. Mechanical / Electrical Nice to Have: - Experience with computerized diagnostic tools and software - Experience working in a fast-paced, dynamic environment

This role is ideal for experienced professionals who thrive in fast-paced environments and are passionate about delivering exceptional service to business clients via live chat platforms. Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Strong written communication, problem-solving, and multitasking skills are essential. If you have a background in B2B support and enjoy pioneering new initiatives

Role & responsibilities Key Responsibilities: 1. Process Development & Optimization: Design, implement, and optimize chemical synthesis and purification processes for APIs. Scale-up lab processes to pilot plant and commercial production. Improve yield, quality, and cost through continuous process improvements and parameter adjustments. 2. Technology Transfer: Execute seamless technology transfer from R&D to Production. Prepare and review process documents such as BMRs, validation protocols, and SOPs. 3. Operational & Technical Support: Provide on-floor technical support during production campaigns. Troubleshoot process deviations, batch failures, and equipment issues. Develop solvent recovery processes for commercial products. Support automation initiatives in line with GMP and safety compliance. 4. Compliance & Documentation: Ensure strict adherence to cGMP, EHS, and regulatory guidelines. Maintain detailed documentation including process risk assessments and change controls. 5. Team & Cross-functional Coordination: Lead and mentor process engineers/technicians. Liaise with QA, QC, EHS, and Production teams to ensure seamless operations. 6. Continuous Improvement: Drive cost reduction, cycle time reduction, and energy efficiency initiatives. Lead root cause analysis and implement CAPAs (Corrective and Preventive Actions).

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Mysore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Mysore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Mysore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

ABOUT OUR COMPANY At Century Real Estate, growth powers our journey forward with unstoppable energy. Since1973, we've exceeded expectations, growing with unwavering determination. Today, we're becoming a vibrant hub of opportunity, with 20 million sq. ft. of projects shaping the skyline. Our developments reflect our commitment to creating lively spaces that bring people together and drive success. With each milestone, we're driven by our mission to make Bengaluru and beyond brighter. Our team, selected from top institutions worldwide, shares this drive. Together, we're not just constructing; we're building a legacy of growth that will endure for generations. Job Description - Property Manager Primary Duties and Responsibilities 1) Overall smooth operations of the site w.r.t. Security, fire & safety, technical maintenance, housekeeping, landscaping, finances and customer relations. 2) Ensuring delivery of services as per the agreed terms and conditions. 3) Formulation, promulgation and implementation of instructions and guidelines for smooth functioning at site. 4) Ensuring proper working and maintenance of electrical, mechanical and security equipment of the premises. 5) Periodic inspection of site and ensuring maintenance of equipment as per ppm schedule. 6) Ensuring upkeep of records and log books in professional manner. 7) Ensuring all administrative paperwork is accurate, complete and submitted on basis. timely 8) Undertaking cases for procurement, repairs, up gradation and development of equipment/ items. 9) Developing and maintaining cordial relations with client/residents and civil authorities. 10) Screening, hiring and training of new personnel of service provider. 11) Assigning of daily/weekly assignments to staff. 12) Timely escalation of suggestions/observations to improve the working system and procedures. 13) Ensuring compliance to governing documents by one and all. 14) Keeping abreast with the local and state statutory policies. 15) Providing prompt response of emails received. 16) Updating and pursuing pending task tracker with client.

Technical Support to Contractors, Site engineers, Dealers etc Sales Support Site Visiting Managing and supporting sites in the territory Required Candidate profile Diploma/ Btech Civil Min 1yr Technical service experience in any Cement or RMC is preferred Min 3+ years experience in site engineer can apply

Attending locations in the territory and solving all service related query. Solving warranty related query. Servicing machines at warehouse. Be a part in machine demonstration and promotional activities. Desired Candidate Profile: Industry : Agricultural Machineries: (Power Tiller, Power Weeder, Harvester/Reaper and Brush Cutter, Water Pump, Sprayer) Experience relevance : Handling Technical Service related to small Agro Machinery. Years of experience : Total 6 years of which minimum 3 years in relevant Industry and position. Qualification Required: ITI

Performing Test and Measurements in the Field of Diagnostic Radiology. Provide technical support to customers through field service calls. Maintain accurate records of work performed, including all documentation. Job Requires Extensive Travel in India. Complete training will be provided by the company.

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Mandatory Skills: 2 years in Admin and Facility Strong MS office and Analytical skills, should handle both soft services and technical services. Team player and should take ownership of responsibility Manage Escalation related to Admin and Facility. Day to Day admin Activity (Manage Shipments, Ensure Hygiene, Ensure Pantry supply, SEZ process, Coordinate with Wipro team If require Etc.) New Joiner Assistance(parking sticker, ID generation Etc.) Manage the multiple locations Location. Good Communication is a Must. Work Location : SJP

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! The Engineering team s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. Bluecore s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer s vertical, audience behavior and product mix. As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications. You Are A Perfect Fit If You Love: -Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore. -Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion. -Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices. -Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you. Responsibilities: Write client-side JavaScript to be run on clients websites and configure custom recommendation logic using domain-specific tooling. Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore. Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed. Develop the best technical solution possible for the toughest challenges that our customers will throw at you. Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team. Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore s product offering. Requirements Experience 2- 5 years into Solutions Engineering. Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge. Current or past professional experience in a client-facing role, working and communicating directly with customers . Fluent in JavaScript and familiar with various other web development technologies. Ability to take ambiguous workflows and turn them into structured processes. Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions. Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms. Ability to grow into a client-facing technical resource as career progresses in Bluecore. Shift Timings - 6:30 PM IST - 2:30 AM IST More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate a modern email service provider (ESP) + SMS Bluecore Site an onsite capture and personalization product Bluecore Advertise a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role & Responsibilities 1. LEAD GENERATION AND CONVERSION 2. SALES BUDGET 3. SUPER PREMIUM PRODUCT SALE 4. INFLENCER MEETS & VISITS 5. INFLUENCER ONBOARDING & LIFTING 6. HANDLING CUSTOMER COMPLAINTS Preferred Candidate Profile 1. Qualification: B. Tech in Civil or Diploma in Civil 2. Experience: Minimum one year experience in similar role. 3. Industry: Cement Only Perks and benefits As per Industry.

Are you in for a big challenge, like contributing to the success of new global companyEpiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries Epiroc stands for innovation, commitment, and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs We clearly aim to be our customersfirst choice, Job Description: We require young and dynamic service engineer who will be based at Kochi and shall handle the complete service activities and increase aftermarket business apart from training and guiding business partner in Kerala State, His major focus shall be required in Quarry belts and contractors Focus required in North Kerala, The candidate must be a team player and work in co-ordination with sales and Epirocs distributor team, The candidate shall also be responsible for all the activities of the distributors, and has to achieve service targets with major focus across all segments, enhance market share in the given territory by converting non-genuine customers to genuine and enhancing existing customer share, Execute field tests of products with help of Application or Technical Services team, Effective communication/co-ordination with team and keep control on receivables, Qualification, Skills, and Experience: Degree or Diploma in Mechanical Engineering Min 2-3 yrs, Never Say Die Attitude and hard core follow-up, Key competencies required for this role: Fluent Spoken and Written communication Strong Technical knowledge, Location: India, Kochi ( Kerala ) Why should you apply for this position This position provides an opportunity to handle large key accounts, and projects with a combination of retail market & mix of multiple product lines, The last date of application would be 10 days from the date of posting, Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries Learn more at epiroc,,

Role & responsibilities Perform troubleshooting, maintenance, and repair of electronic machines and hydraulic systems at customer sites. Provide technical support and guidance to customers, ensuring their equipment is operating efficiently. Regularly communicate with clients to provide status updates and follow-up on service requests. Travel to customer locations as required to perform maintenance or resolve technical issues. Maintain accurate service records and report on service activities. Ensure customer satisfaction through timely and effective service delivery. Preferred candidate profile Excellent written and verbal communication skills, including proficiency in mail communication for effective interaction with clients and internal teams. Ability to handle follow-ups and maintain professional customer relations. Open to travel to various customer locations for service support. Strong problem-solving skills and attention to detail.

To Perform all on-site activities related to installation, repair, management and maintenance Technical training and communication with customers Fault Finding at component level (Repairing) Should have technical knowledge in the electronics field. Required Candidate profile To Perform all on-site activities related to installation, repair, management & maintenance Technical training & communication with customers Should have technical knowledge in the electronics field.

Job description: Looking for Facility Manager In Technical who have handled whole property. Please read the JD carefully before Applying. Roles and Responsibilities :- Ensuring that all the services are delivered in line with the contractual commitments and within budgets Maintaining SLA & KPI as per contract. Ability to handle matters with extreme tact and confidentiality Preparation and submission of management reports/analysis as and when required by client Excellent organizational skills, ability to set priorities, attention to details Managing operational risk management and documenting it Handling back- office operation for establishing new system and processes in the office, including energy conservation methods Overseeing various operations, including the cafeteria management, employee engagement activities & initiatives, space management etc. Ensure & plan for Festival celebration in office, decoration, menu and other planning's etc. Ensuring upkeep of pantry & reprographic equipment's at all times Take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility Liaising with government and regulatory bodies like Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises Preparing and supervising maintenance of statutory records Orders and receives invoices, distributes according cost center Responsible for office maintenance (replacements, repairs, etc.) Store Management- maintenance / issuance of items, stock take etc. Receiving and verification of invoices from multiple vendors against the PO Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees. Managing the petty cash at site for various requirements Regular follow ups with the finance team for the payment of service partners. Required Candidate profile Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English. Dynamic personality. Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills

Role & responsibilities 1. Installation of Machine at client location 2. Machine Qualification and training at client location 3. Onsite / Over call Support to Customer 4. Readiness to travel across India Preferred candidate profile Local Candidate Strongly Preferred Only Male Candidate Preferred

1. Proper listening of customer needs & preparation of repair order accordingly highlighting the prime concern and using diagnostic chart. 2. Appropriate calculation/communication of delivery time. 3. Promote service appointment system.

We are looking for a proactive and skilled Service Technician to join our Ballast & Buoyancy Division in Navi Mumbai. The ideal candidate will assist in the servicing, repair, and mobilization of equipment at both project sites and the workshop. This role involves close coordination with Service Engineers, Sales, and Logistics teams, while maintaining accurate records and equipment tracking in D365. The position offers an excellent opportunity to gain technical experience in a project-driven environment. Key Responsibilities: Assist service engineers in providing services and technical support for client / unique owned equipment at the project site. Assist in the repair & maintenance of equipment of the workshop. Undertaking the Mobilization and Demobilization of all the Equipment. Coordinate and assist Sales and Logistics Division in equipment movement. Ensure the accuracy of inventories data in D365. Maintain and audit the physical stock of the workshop. Follow the job cards provided by Service Engineer. Maintain tracking sheets prepared by Senior Engineer regarding IN/OUT Rental equipment and repair of client equipment. Maintain tracking sheets for lifting tackles and calibration of internal equipment. File up signed copies of job executed for internal and invoicing purpose. Compile service reports and follow up on services. Update data in D365 related to DN/ GRN and Documentation as required. Carry out any task assigned by Service Engineers related to servicing and equipment maintenance job. Prepare & submit necessary reports in a timely manner. Qualifications, Skills and Experience : Education: Diploma in Mechanical Engineering. Technical Skills: Basic knowledge of equipments, experience in Microsoft applications (Excel, Word, Outlook).

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols