455 Technical Services Jobs - Page 11

Role: Customer Service Desk Associate - Technical Support Location: Hyderabad - India Department: Operations THE ROLE: The iBASIS Senior Customer Service Desk is in charge of assisting iBASIS customers with technical problems when using iBASIS products and services. Together with iBASIS NOC, the CSD Team is responsible of communications with the customers, understanding their queries and handling their requests according to existing procedures, to achieve a quick resolution. IBASIS CSD also has the mission of managing vendors' performance, opening tickets to them and doing the follow-up until full resolution. The CSD Team contributes to establishing iBASIS reputation as a company that offers excellent customer support during after-sales operations. The successful candidate will be an analytical, independent and self-confident professional with excellent communication and organizational skills. A proactive attitude is a must, as well as eagerness to learn and grow! RESPONSIBILITIES: Respond to customer issues/queries by recording the details of events in the Remedy ticketing system, keeping the customer up to date on problem resolution. Understand technical issues reported by customers, identify the different products of the company, and closely work with the Global NOC team towards solving them. Vendor management includes but not limited to follow-up/escalation/retest/resolution of reported issue. Managing ticket lifecycle from opening to closure within ITSM specific tools Prioritize and allocate trouble tickets depending on customer grades and incident severity, minimize the time to resolve and trouble-shoot customers issues iBASIS.COM. QUALIFICATIONS: • B.E / B.Tech (E.C.E, E.E.E, IT or CSC only) with 2+ years’ experience in Network operations centre/Technical support desk/Service desk. • Excellent communication skills, both verbal and written English; Good to have Spanish, French, Portuguese. • Basic knowledge of telecommunications networks concepts/ISP/Routing protocols.

chat process (technical background) Graduate fresher/6 months technical exp Salary- 25k inhand + incentives 5 days working with any 2 rotational week off Perks and benefits Plus incentives based on performance available.

chat process (technical background) Graduate fresher/6 months technical exp Salary- 25k inhand + incentives 5 days working with any 2 rotational week off Perks and benefits Plus incentives based on performance available.

Designation : Content Writer (Chat & mail process) Qualification :B.E / BTech(Any stream ) ,Degree Experience : Freshers only Salary : 3.5 lakhs Eligibility : 2020 to 2025 Contact: Subha HR : 75501 43827 Call or what up

Hiring Technical Service Specialist (Biotech/Lab Instruments) – Install, maintain & troubleshoot lab instruments. Promote products, handle AMC & support sales. B.E/B.Tech in Biomedical/Biotech. 1+ yr exp. Two-wheeler must. hr@genetechnologies.co.in

Designation : Technical Support (Chat & mail process) Qualification :B.E / BTech(Any stream ) Experience : Freshers only Salary : 3.5 lakhs Eligibility : 2020 to 2025 Contact: Sowmya HR : 8124 404 404 Call or what up

A Technician for stack parking would be responsible for the installation and repair of Parking Lifts ensuring they operate safely and efficiently. This role involves troubleshooting and the use of various equipment to maintain and repair the systems.

Job Purpose Interface between Market and operations. Will be assisting Marketing for technical support will coordinate and support production for product improvement. Ensuring the quality of all products of Fluoroelastomers (FKM), polyvinylidene difluoride (PVDF) and polymer processing aids. QMS implementation, customer support and quality related all issues and action planning for it for doing continual improvement in overall quality.

Roles and Responsibilities Provide advisory services to customers on car servicing, maintenance, and repairs. Handle customer complaints and queries related to after-sales service. Coordinate with technicians for timely completion of technical services. Ensure effective communication with customers throughout the process. Maintain accurate records of work orders, invoices, and inventory management.

Job Summary : The Executive-Technical Services will play a crucial role in building and strengthening & relationships with engineers, architects & independent home builders (IHB) to drive the usage of Captain Steel products. The role involves registering engineers on the Bandhan App, guiding IHBs on product usage, and promoting Captain Steels RustGuard solution. Additionally, the Technical Executive will mentor Field Executives and Sales Assistants & be the key point if contact (SPOC) for site validations. Job Description Engineer Engagement & Registration: Meet with engineers in the area & encourage them to register on the Bandhan App. Build relationships with engineers to foster their long-term association with Captain Steel products. Site Visits & Product Promotion:Visit key IHB sites to guide builders & engineers on the optimal use of Captain Steel products. Promote RustGuard & ensure demonstrations of the product in architects & builders offices. Events & Networking: Organize mason meets & engineer meets to promote the brand & product usage. Conduct promotional events & product demonstrations for architects & builders. Mentorship & Leadership:Mentor Field Executives & Sales Assistants, providing guidance & support in their roles. Drive team performance through regular reviews, ensuring alignment with company goals. Site Conversion & Validation: Be responsible for converting IHB sites into active users of Captain Steel products. Act as the SPOC for site validations uploaded in the NEEV app by Field Executives. Performance Metrics:Responsible for achieving site conversion targets. Rive the number of engineer registrations in the Bandhan App. Ensure volume growth from connections with engineers & architects meets. Desired Candidate Profile: Strong communication & interpersonal skills to build relationships with IHBs, Masons, Engineers, Architects & Builders. Experience In organizing events & building relationships with engineers, architects & builders. Understanding of building material products, especially TMT bars & RustGurad. Basic technical knowledge in construction & ability to provide casting services support. A two-wheeler with a valid license is mandatory. Must be smart with good communication (In Local Language and English) Within the age bracket of 22 to 30. Key skills - TMT B: ar/ Iron/ Steel/ Architect/ Builders/ Engineers/ Mason Visit/ Site Visit/ IHB Customer Handling/ Demand Generation/ Site Visit/ Technical Services Techno-Commercial Sales Experience 2 to 5 years of field experience in the building material industry is preferred. Knowledge of construction practices & an understanding of the IHB market will be an advantage. Qualification: B.Tech/ B.E. in Civil Engineering (must)

Job Summary : The Executive-Technical Services will play a crucial role in building and strengthening & relationships with engineers, architects & independent home builders (IHB) to drive the usage of Captain Steel products. The role involves registering engineers on the Bandhan App, guiding IHBs on product usage, and promoting Captain Steels RustGuard solution. Additionally, the Technical Executive will mentor Field Executives and Sales Assistants & be the key point if contact (SPOC) for site validations. Job Description Engineer Engagement & Registration: Meet with engineers in the area & encourage them to register on the Bandhan App. Build relationships with engineers to foster their long-term association with Captain Steel products. Site Visits & Product Promotion:Visit key IHB sites to guide builders & engineers on the optimal use of Captain Steel products. Promote RustGuard & ensure demonstrations of the product in architects & builders offices. Events & Networking: Organize mason meets & engineer meets to promote the brand & product usage. Conduct promotional events & product demonstrations for architects & builders. Mentorship & Leadership:Mentor Field Executives & Sales Assistants, providing guidance & support in their roles. Drive team performance through regular reviews, ensuring alignment with company goals. Site Conversion & Validation: Be responsible for converting IHB sites into active users of Captain Steel products. Act as the SPOC for site validations uploaded in the NEEV app by Field Executives. Performance Metrics:Responsible for achieving site conversion targets. Rive the number of engineer registrations in the Bandhan App. Ensure volume growth from connections with engineers & architects meets. Desired Candidate Profile: Strong communication & interpersonal skills to build relationships with IHBs, Masons, Engineers, Architects & Builders. Experience In organizing events & building relationships with engineers, architects & builders. Understanding of building material products, especially TMT bars & RustGurad. Basic technical knowledge in construction & ability to provide casting services support. A two-wheeler with a valid license is mandatory. Must be smart with good communication (In Local Language and English) Within the age bracket of 22 to 30. Key skills - TMT B: ar/ Iron/ Steel/ Architect/ Builders/ Engineers/ Mason Visit/ Site Visit/ IHB Customer Handling/ Demand Generation/ Site Visit/ Technical Services Techno-Commercial Sales Experience 2 to 5 years of field experience in the building material industry is preferred. Knowledge of construction practices & an understanding of the IHB market will be an advantage. Qualification: B.Tech/ B.E. in Civil Engineering (must)

Job Summary : The Executive-Technical Services will play a crucial role in building and strengthening & relationships with engineers, architects & independent home builders (IHB) to drive the usage of Captain Steel products. The role involves registering engineers on the Bandhan App, guiding IHBs on product usage, and promoting Captain Steels RustGuard solution. Additionally, the Technical Executive will mentor Field Executives and Sales Assistants & be the key point if contact (SPOC) for site validations. Job Description Engineer Engagement & Registration: Meet with engineers in the area & encourage them to register on the Bandhan App. Build relationships with engineers to foster their long-term association with Captain Steel products. Site Visits & Product Promotion:Visit key IHB sites to guide builders & engineers on the optimal use of Captain Steel products. Promote RustGuard & ensure demonstrations of the product in architects & builders offices. Events & Networking: Organize mason meets & engineer meets to promote the brand & product usage. Conduct promotional events & product demonstrations for architects & builders. Mentorship & Leadership:Mentor Field Executives & Sales Assistants, providing guidance & support in their roles. Drive team performance through regular reviews, ensuring alignment with company goals. Site Conversion & Validation: Be responsible for converting IHB sites into active users of Captain Steel products. Act as the SPOC for site validations uploaded in the NEEV app by Field Executives. Performance Metrics:Responsible for achieving site conversion targets. Rive the number of engineer registrations in the Bandhan App. Ensure volume growth from connections with engineers & architects meets. Desired Candidate Profile: Strong communication & interpersonal skills to build relationships with IHBs, Masons, Engineers, Architects & Builders. Experience In organizing events & building relationships with engineers, architects & builders. Understanding of building material products, especially TMT bars & RustGurad. Basic technical knowledge in construction & ability to provide casting services support. A two-wheeler with a valid license is mandatory. Must be smart with good communication (In Local Language and English) Within the age bracket of 22 to 30. Key skills - TMT B: ar/ Iron/ Steel/ Architect/ Builders/ Engineers/ Mason Visit/ Site Visit/ IHB Customer Handling/ Demand Generation/ Site Visit/ Technical Services Techno-Commercial Sales Experience 2 to 5 years of field experience in the building material industry is preferred. Knowledge of construction practices & an understanding of the IHB market will be an advantage. Qualification: B.Tech/ B.E. in Civil Engineering (must)

Roles and Responsibilities Co-ordinate with site personnel for timely corrections to troubleshoot And handling and managing lab equipment. Diploma / Degree in chemical Engineering, Should be prompt in attending all types of alarms and effectively, oil, gas, process, production, quality, reserch Chemical engineers research, design, and develop chemical processes and equipment, oversee the operation and maintenance of industrial chemical, environmental protection and biochemical or bio technical engineering. A person who has process control experience will be preferred. Overseeing the construction of new plants. Ensuring that equipment works to its specification and to appropriate capacities. Desired Candidate Profile Degree from a reputed institution with high academic achievements.Only Male candidates Job Benefits & Perks Free transportation & Subsidized meal ,Bonus etc

1. Financial Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing DCBL s complex products to existing and prospective customers Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization 2. Customer Partner with Sales Executives and Account Managers to educate existing and prospective customers like real estate developers, dealers, construction engineers, architects about the superiority of DCBL s products which includes presentations, technical evaluations, technical objection handling, proposals, etc. Follow up on all customer related issues within the region, in coordination with State Heads Ensure long term relationships with the customers by implementing customer-specific long-term retention schemes strategies Work closely with the Product Management and Marketing team and other associated teams to develop future product direction and strategy - providing valuable input from the field Build customer loyalty by becoming a trusted advisor 3. Operations Design and prepare easy-to-understand technical presentations and recommend solutions for client issues Monitor and collect all technical information and design appropriate workflow for customers Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined Administer and collect all technical inputs and prepare presentations for validation solutions Represent voice of customer back to Product and Marketing teams, including customer market requirements, competitive insights inputs for business cases to justify investment decisions Partner across industry experts, and participate in forums to gain full understanding of the technical specifications of the product offerings to better inform solution options for the customers Initiate innovations in the team by inculcating use of modern techniques and technologies like use of alternate chemical mix in the products, etc. Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 4. Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees

Should have Technical knowledge on CCTV, Addressable Fire Alarm System, Access control System, Public Addressable System Exp. in operations and maintenance of LV system Ensure all service /small work invoice are raised on time and submitted to client Required Candidate profile Responsible for 1.SLA of service calls / PM completion on time 2.AMC renewals on time with escalation 3.Billing and collection 4.Attending client meetings 5.AMC renewals on time with escalation

Responsibilities: * Supervise Installation and Maintenance of process instrumentation in the field *Calibration of field instrumentation- Flowmeter, level, pressure and temperature transmitters, Water quality monitoring instruments and analyzers Health insurance Provident fund Annual bonus

Position Objective (Briefly state what the main purpose of what this position is responsible for). Within the region and the Energy+ division, the Technical Team will provide technical and product expertise to sales representatives, resellers, and customers during the sales process. They will assist in the Material Requisition process and drawings, ensuring compliance and readiness by coordinating with sourcing departments. Additionally, they will support the commercial sales team through product recommendations and solution generation. The team will address customer needs and concerns with professionalism and expertise, and mentor less experienced associates. The technical solutions team will become the preferred technical go-to for key customers, addressing their needs and concerns with a high level of professionalism. The team will anticipate internal and external business challenges and/or regulatory issues, recommending process, product, or service improvements. The technical solutions team will define solutions, work closely with cross-functional support, ensure team alignment with commercial sales KPIs and strategic plans, engage in customer communication, diagnose process issues, and provide fit-for-purpose technical solutions. Additionally, the team will ensure the use of value propositions and support business development for closing and developing new business that aligns with strategy. Essential Job Functions (Describe the primary tasks, duties and responsibilities associated with the position and actions that are required to perform in the role, be as detailed as possible. Is domestic/global travel required?) Please make sure you indicate the % of time spent on each activity needed for pricing the position. Convey Value to create long term customer relationships Conduct customer or and supplier meetings and calls to discuss support issues, collect missing information, and address concerns. Contributes to customer lunch & learns, white paper development, webinars, and tradeshow involvement. Understand client requirements and collaborate with the Sales team to establish key technical differentiators and use technical value proposition, effectively helping clients to populate the right filter specification. Supporting Sales by joining some meetings with clients and discuss on technical process clarification and some on mechanical clarification, supported by a senior associate. They can meet or call some key suppliers and participate to some technical bid evaluation or clarification (design, scope...) Travel for various reasons in support of sales, including reviewing customer operations/facilities, evaluating customer designs, explaining proposed standard processes and equipment, supporting value proposition discussions, and reviewing projects in detail with multidisciplinary design teams. Technical Expertise, tools and process standard work to support growth objectives Be contacted by clients and discuss on their requirements to provide the right solution specification recommendations and communicate technical information effectively to both technical and non-technical to the clients. Enquiry review and analyses to understand the scope, deliverable, timing Basic knowledge of P&ID to understand the requirement Identify the right technology and product to offer with cost-effective solutions Performs appropriate calculations to develop a process design that will meet customer requirements. Selects equipment that can support the process design in alignment with preferred product positioning. Able to select and use available drawings, using available tools from Engineering Prepare, with some minimum support from a senior function, and send to the sourcing department our process and mechanical Material Requisition (MR) with applicable specification to get the costing Able to challenge a minimum the material selection of the pressure vessel, for the given application Can populate, with guidance from Senior support, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connection, closure, rating.) to minimize the cost impact of the project Good knowledge on some customer standard specification Ensure competitive product knowledge within market advantage applications and coordinate with Field Application Specialist in support of in value proposition discussions with the customer. Develops the process description, scope description, technical exceptions, and clarifications to bid documents, and technical drawing package for formal proposal to the customer. Manage project execution following standard process (ie configurator), in coordination with customer, suppliers and internal departments. Basic understanding of welding processes, heat treatment and destructive testing is a plus Can provide, with Eng team, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connexion, closure, rating.) to minimize the cost impact of the project System engineering knowledge such as skids/valves/piping/structure specification and cost compilation is a plus Writing detailed scope/design part in the offer Work with the sales to check and review the client contract details with the contract manager, sales and legal With minimum supervision, run and close the technical bid evaluation with our suppliers Standard Work impact Able to follow existing standard work in place, join meetings/calls promptly. And participate or lead actively to them Strictly use the current bidding process (Sizing, Design, Costing Sheet, cash flow, Quotation, associated drawings, value selling, project hand over), as defined, and help sales to drive the accuracy of the opportunities (size, value, type,) Follow standard work processes within the team to ensure team deliverables, KPIs, and metrics consistently meet or exceed service levels through daily management. Assist the hand over process, as per current KPIs and process matrix, to full fill requirement of order entry and project execution start and support the satisfaction of the client. Responsible for the failure mode and effect analyses (OFMEA) for the project with cross function and initiate a demand to run a formal risk assessment, when needed. Ensure closure of the technical bid evaluation with our supplier with minimal supervision of a senior associate Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policy Teamwork & Communication Foster cooperation and collaboration within the team and assist in building organizational and people capabilities with an emphasis on team strength and accountability (Win as a Team). May a part of various discussion on projects with moderate resource requirements, risk, and/or complexity Able to take decisions with limited guidance. Participate to some lessons learnt sessions with various stake holders Minimum Qualifications (List the minimum qualifications and experience this position requires. Only list those areas that are essential to this position. Be as specific as possible, i.e. bachelors degree in chemical engineering, 5 7 years relevant work experience). Bachelors degree in chemical, Process or Mechanical Engineering Up to 5 to 7 years of experience working on projects in the Energy Transition, Chemical, Refinery, and/or Oil & Gas industries is a plus Demonstrated ability to work across an organization, collaborate, and influence others both directly and indirectly. Ability to collaborate with stakeholders across the organization and externally A results-oriented teammate with strong communication skills and a personal dynamic that fosters an atmosphere of collegiality and consultative management towards common goals. Willingness to challenge the status quo and think creatively to support continuous improvement. Position Competencies (include behavioral characteristics and leadership capabilities) Customer-Centric Mindset: Focus on customer satisfaction and long-term relationship development. Actively listen to customers' needs, concerns, and feedback, and respond thoughtfully. Verbal Communication: Clearly and concisely communicate with clients, internal teams, and stakeholders. Work well with cross-functional teams like sales, marketing, product, strategies, and support to ensure team and customer needs are met. Effectively deal with customers at various levels of the organization. Cultural Awareness. Experience reading and interpreting technical specifications, and familiarity with technical drawing. Experience with filtration in the Energy/Fuels & Chemical market Prior sales experience is an advantage. Conflict Management & Problem-Solving Skills. Other Requirements (include culture, fit and values) A passion for continuous improvement and a growth mindset. Models’ integrity, transparency, and self-awareness. Interested candidates can revert with their updated resume on below mentioned id or else can contact me on -8850029601 pdhotre@allegisglobalsolutions.com

Role & responsibilities Responsible for timely delivery/completion of projects as per procedure. (P.03 Certifications/Approvals/Testing etc.). Responsible for performing Application, Review, Evaluation and Technical review as per Qualification Matrix safeguarding conflict of interest. Perform other duties as assigned including accreditations/Notification tasks, and preparation of procedures/check list. Assist clients with technical queries with respect to the certification Program requirements. Support Administrative Related Works. Work by the TV Rheinland code of conduct and business principles. Share any customer feedback (whether good or bad) with your immediate Supervisor to retain market knowledge. Ensure adherence to the HSE roles, responsibilities & accountabilities as defined in MS-0047700-HSE Roles Responsibilities & Authorities. Comply and ensure implementation of the company's and the customers Quality, Health and Safety and Environmental Policies and Procedures. Schemes Handling: GSO, MOIAT, Product testing, MAN, BAH, YEM, Dubai Municipality, GMPA services Preferred candidate profile 2 - 5 years of relevant experience Degree or Diploma in Electrical / Mechanical Engineering

Service Technician -EV Test EVs/parts, provide after-sales service, troubleshoot issues. Basic EV knowledge & Engg. Diploma/Degree required. Freshers welcome, experienced preferred. Training provided. Local travel for major issues. Apply now!

Key Responsibilities: Provide on-site technical support and system maintenance Install and configure vision inspection systems Perform electrical wiring and panel installations Collect and analyze data to assess system performance Health insurance Provident fund

Responsibilities: Ensure timely after-sales support through field services Maintain customer satisfaction with technical expertise Collaborate with sales team on product demonstrations

Department: Technical Services Company: Astral Adhesives Location: Ahmedabad, Hyderabad, Lucknow, Kolkata, Jaipur, Indore Experience Required: 2-6 years in Technical Services, Application Support, or R&D Qualification: B.E - Civil, B.Sc. /M.Sc - Chemistry About the Role: Astral Adhesives is hiring Technical Services to support customers and applicators in understanding and correctly using our adhesive and construction chemical products. This role requires on-site visits, product demonstrations, and technical resolution of queries. Candidates with R&D experience who are interested in a field-facing, customer-interaction role are also encouraged to apply. Key Responsibilities: Field Support & Demonstration: Visit project sites, customer locations, or distributor networks for product demonstration. Train applicators and contractors on correct product usage and techniques. Ensure proper application practices and guide on surface preparation and curing methods. Query Handling & Technical Resolution: Address customer or applicator queries related to product performance, compatibility, or usage. Provide technical solutions and escalate complex issues to the R&D team when needed. Documentation & Quotations: Prepare and share cost estimations or quotations based on site requirements. Submit detailed site visit reports, application feedback, and technical insights. Collaboration: Work closely with the Sales, R&D, and Product Management teams to offer complete technical support. Share field-level insights for product improvement and innovation. Key Skills & Competencies: Strong knowledge of adhesives, sealants, epoxy, Paints or construction chemicals Confident communication and training delivery skills Ability to work independently and travel extensively Field experience or lab/R&D knowledge in product testing and performance Preferred Background: Candidates working in R&D (Adhesives, Epoxy, Polymer, or Chemicals) who are keen to transition into a customer-facing role are welcome Prior experience in technical support, quality, or product application roles preferred Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 83539 12032

Support technical sales & client engagement Understanding customer requirements, suggesting suitable industrial products or solutions, & coordinating with the sales & technical teams Assist in preparing technical proposals, ensuring timely follow-up. Required Candidate profile Good communication skills & problem-solving skills. Negotiation skills.

Dear candidates, Greetings from Ample!! We have Opening for Executive compliance Audit - iCare(Apple Authorised Service Centre) for Bangalore Interested candidates can send in their updated resumes to trupti.shinde@ample.co.in or Whats App 9513947477 Role & responsibilities Store audits conducted Monthly on process & procedures and prepare necessary analytical and compliance reports Identify Root Cause and work with operations on Corrective Actions with timelines. Ensure proper stock replenishment Coordinate with the service, CRM, and finance teams to validate data accuracy. Manage aging products, NRET parts and e-waste coordination Train new hires and Prepare skill assessment question banks Ensure all compliance regulations are met Do new module UAT before go-live SPOC for all system related escalations and coordinate with cross functional stake holder to get it resolved Preferred candidate profile Required qualification: Any degree or diploma Experience required: Intelligent fresher to 3 yrs experience candidate as Apple Technician Job specific skills: Match relevant skills to above listed responsibilities General Skills required: Proficiency in MS office, Apple Applications including keynote, good communication skills in English and corresponding neighboring state languages Travel: As required

About Company:- A renowned name, Sahajanand Laser Technology Ltd. Situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser Marking for Bearing, Laser Marking for Piston rings, Laser Marking for Valves, Laser Marking for Nozzles, and Laser Marking for jewelry. Kindly go through our websites mentioned below for further details. Company Website : https://www.sltl.com/ Job Description Designation: Jr. Engineer/ Engineer Department: Service Experience: 1 to 3 Years Location: Gandhinagar Edu. Qualification: BE/B.Tech - EC/Electrical Roles and Responsibilities Responds to customer complaints Evaluates and resolves problems of the customer Assists in installing the equipment Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands Works alongside with technical sales engineers Offers customer training for the product Repairs, tests and maintains equipment Monitors performance of the product Maintains product manuals Provides customers with regular reports and feedback on their service requests Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference Makes recommendations to maintenance technicians and offers feedback on product development, features and functions. Required Candidate profile Proven Work experience on Fiber Marking Machine, Welding Machine. Excellent analytical and problem-solving skills must be possessed by all service engineers. Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.