Technical Service Manager Material Science Polymer Application

As a Technical Services Expert specializing in polymer and plastic applications, you will be responsible for providing technical solutions, conducting trials, resolving customer complaints, and offering value-based technical guidance to support sales teams. Your role will involve: - Providing technical service and application support to internal teams and external customers for polymer & plastics applications. - Handling and resolving customer complaints, conducting compounding/application trials, and supporting customers struggling with formulations. - Working closely with sales teams to support revenue growth through technical presentations, application trials, and value-proposition demonstrations. - Enhancing company-wide technical knowledge in Polyolefins, PVC, and other polymer segments such as Thermosets, Epoxy, PU, Rubber & Elastomers, etc. - Participating in industry exhibitions, conferences, and customer events to represent product portfolios. - Monitoring competitor activities, analyzing benchmark data, and providing insights to internal teams. Qualifications required for this role include: - B.Sc / M.Sc in Plastics or Polymers OR B.Tech in Polymer Engineering. - Minimum of 6+ years of industrial experience in polymer applications. - Mandatory experience with Polyolefin applications such as CaCO masterbatches. - Strong understanding of various resin systems and polymer processing. Key skills and competencies needed for success in this role: - Strong customer-facing and problem-solving abilities. - Hands-on experience in compounding, trials, troubleshooting, and process optimization. - Ability to work in industrial environments. - Service-oriented mindset with excellent communication skills. - Team player with flexibility in work timings. - Comfortable working in a multicultural, international environment. - Willingness to travel extensively. The company offers a permanent job type with benefits including health insurance and Provident Fund. The work location is in Surat, Gujarat, and you should be able to reliably commute or plan to relocate before starting work. Please be prepared to answer the following application questions: - What is your total work experience in the polymer industry - What is your current CTC - What is your expected CTC - What is your notice period Education: Bachelor's (Required) Experience: Technical support: 6 years (Required),