IT Service & Incident Analyst II TSYS Card Tech Services India LLP

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. Key Responsibilities: - Enter and participate in the sc...

Posted 1 week ago

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