302 Technical Operations Jobs - Page 4

Harness is a high-growth company that is disrupting the software delivery market. The mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely, and quickly, increasing customers" pace of innovation while improving the developer experience. Solutions are offered for every step of the software delivery lifecycle to build, test, secure, deploy, and manage reliability, feature flags, and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights, and continues to expand at an incredibly fast pace. Led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B, Harness is backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures, and Silicon Valley Bank. As an experienced Engineering Program Manager at Harness, you will operate at the intersection of product, engineering, and business teams. Your responsibilities will include driving strategic, cross-functional initiatives, leading global programs, and supporting engineering leadership in delivering operational excellence. You will be the central point of coordination for technical programs, helping teams stay aligned, on track, and accountable while navigating ambiguity with confidence. Bringing structure, clarity, and rhythm to complex initiatives, you will keep things running smoothly behind the scenes. Ideal for individuals with a solid technical foundation, sharp organizational skills, ability to work with different teams, and a proactive mindset for removing roadblocks and delivering results, this role requires: **Key Responsibilities:** **Program Planning:** - Facilitate product planning while working closely with the product and engineering teams. - Partner with leadership to identify key cross-functional programs that will help engineering operational efficiency. - Create structure for complex programs by defining goals, timelines, and success metrics on high-impact, cross-functional strategic programs. **Program Execution:** - Coordinate execution across engineering, product, and operations teams. - Own regular program updates and reporting to key stakeholders and execs about progress, risks, mitigation plans, etc. - Analyze product, engineering, and business metrics and synthesize complex data into clear narratives and actionable insights for decision making. - Identify, track, and proactively mitigate the risks across programs by driving decisions across teams. - Facilitate and run recurring status meetings and progress reviews with teams and stakeholders. **Engineering Operations:** - Support engineering leadership in preparing and running staff meetings: including designing agenda, sharing pre-reads, follow up on action items, and outcome tracking. - Drive planning and execution of engineering all-hands meeting: including crafting content, building presentations, and managing logistics. - Assess existing processes and identify opportunities for continuous improvement in planning, delivery, and quality. - Support adoption of processes, tool workflows, and best practices across the engineering org. **What Are We Looking For:** - 5-8 years of experience in program management or technical operations, preferably in a high-growth SaaS or deep tech environment. - Experience in a technical program/project management role within an engineering organization. - Proven success managing global, cross-functional programs with complex interdependencies. - Strong operational acumen: business, system, and process understanding, ability to analyze data, and identify patterns. - Excellent written and verbal communication skills: ability to distill complex updates into clear, concise narratives. - Experience working closely with engineering, product, and business teams. - Comfortable navigating ambiguity and bringing structure in unstructured environments. - Strong understanding of the software development lifecycle, agile methodologies, and best practices in product development. - A proactive hands-on leader who can drive outcomes independently. **Preferred Qualifications:** - Background in engineering, product, or analytics a strong plus. - Experience supporting leadership at a VP or C-level. - Prior experience with tools like JIRA, Confluence, Notion, Tableau/Looker, and project management tools. - Strong design for building decks and storytelling in executive forums. - Understanding of SDLC and product release processes. **Work Location:** Bangalore. The successful candidate will be expected to be in the Bangalore office 3x/week. **What You Will Have At Harness:** - Experience building a transformative product. - End-to-end ownership of your projects. - Competitive salary. - Comprehensive healthcare benefits. - Flexible work schedule. - Quarterly Harness TGIF-Off / 4 days. - Paid Time Off and Parental Leave. - Monthly, quarterly, and annual social and team building events. - Monthly internet reimbursement. **Note on Fraudulent Recruiting/Offers:** If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. Additional information about this type of scam can be found on the Federal Trade Commission's website or by contacting your local law enforcement agency.,

Position: Soft Services Executive/Technical Executive Location: Aundh, Pune Qualification: Any Graduate Exp: 1+ yrs Key Responsibilities Oversee daily facility operations including housekeeping, security, maintenance, and office administration. Coordinate with vendors, service providers, and contractors for facility-related services. Ensure compliance with safety, health, and environmental regulations. Monitor and manage preventive and corrective maintenance of equipment, utilities, and infrastructure. Handle space management, seating arrangements, and workplace planning. Maintain inventory of office supplies and facility-related consumables. Track budgets and expenses related to facility operations. Address employee facility-related concerns and provide timely resolutions. Support in planning and execution of office events, relocations, and refurbishments. Prepare regular reports on facility operations and vendor performance.

The Chief Technical Officer (CTO) is a key executive position in a company responsible for overseeing and managing all aspects of the organization's technical strategy and operations. The specific duties and responsibilities of a CTO may vary depending on the size and industry of the company, but here is a general overview of the typical job description for a Chief Technical Officer: Responsibilities: 1. Technology Strategy Development: - Develop and communicate the company's technology strategy in alignment with overall business goals. - Identify and evaluate technology trends to ensure the company remains innovative and competitive. - Collaborate with other executives to integrate technology into business processes. Technical Leadership: - Provide technical leadership and guidance to the technical teams within the organization. - Foster a culture of innovation, collaboration, and continuous improvement within the technical teams. - Ensure the company's technology infrastructure supports its objectives and is scalable for future growth. Product Development and Innovation: - Oversee the development of new products or enhancements to existing products. - Drive innovation in product development through the use of emerging technologies. - Collaborate with product management and other departments to ensure alignment with market needs. Technical Operations: - Manage the day-to-day operations of the technical department, ensuring the reliability and performance of systems. - Implement and maintain best practices for system security, data management, and disaster recovery. - Collaborate with operations and support teams to address technical issues and incidents. Team Management and Development: - Recruit, develop, and retain a high-performing technical team. - Provide mentorship and guidance to technical staff, fostering professional growth. - Create a positive and inclusive work environment within the technical department. Vendor and Partner Management: - Evaluate and manage relationships with external vendors and technology partners. - Negotiate contracts and agreements to ensure the best value for the organization. - Stay informed about industry developments and potential partnerships that could benefit the company. Budgeting and Resource Allocation: - Develop and manage the technology budget, ensuring cost-effectiveness and efficiency. - Allocate resources effectively to meet project and operational requirements. Qualifications: B./MTech. Experience: 15-20 yrs. Candidates from the stock broking industry would be preferred

Key Responsibilities Event Planning & Execution: Coordinate all operational aspects of events including logistics, vendor management, registrations, venue coordination, and on-ground execution. Vendor & Stakeholder Management: Liaise with venues, production teams, vendors, sponsors, and internal teams to ensure smooth event delivery. Have good vendor connections for gifting purposes. Budget & Resource Management: Support in preparing and managing operational budgets, negotiating with vendors, and ensuring cost efficiency. On-site Management: Supervise setup, branding, AV, delegate management, and ensure smooth running show during live events. Compliance & Safety: Ensure all events follow safety regulations, permits, and compliance requirements. Post-event Reporting: Support in feedback collection, debriefs, and reporting to measure event success and improvements. Requirements Any bachelors degree. 3+ years of experience in event operations, preferably in B2B events / conferences / exhibitions. Strong organizational and multitasking skills with attention to detail. Excellent communication and negotiation skills. Proficiency in MS Office and event management tools/software. Ability to work under pressure and manage tight timelines. Flexibility to travel and work on-site during events.

Experience - 10+ Years in Technical Operations. Strong electrical background with hands-on experience in industrial environments. Proven experience working in a facility management industry Good knowledge of IFM and HK automation technologies and components. Solid understanding of core engineering principles and plant maintenance. Familiarity with QHSE (Quality, Health, Safety & Environment) standards and compliance. Ability to troubleshoot and resolve electrical and automation issues efficiently. Support continuous improvement initiatives and process optimization. Collaborate with cross-functional teams including maintenance, production, and safety. Strong analytical, problem-solving, and documentation skills. Prior experience in implementing and monitoring engineering and safety protocols.

Hiring – Assistant (Technical) Location: Ludhiana (Punjab) CTC: 3 LPA Qualification: ITI (Mechanical / Electrical) Experience: Minimum 3 Years Mechanical Maintenance - 40 Electrical Maintenance - 20 Operations - 30 Share Cv / Call at 7683820901

As an Associate in Business Operations and Strategy at Google, you will be part of a team that tackles complex business challenges identified by Google's leadership. Your role will involve working closely with a small team to gather and analyze data, derive valuable insights, and craft comprehensive recommendations. These recommendations will be presented to senior executives, and you will actively contribute to their implementation, monitoring the outcomes of your suggestions. In the Performance Analytics and Operations team, specifically as a Performance Lead, your focus will be on harnessing data to enhance the efficiency of YouTube's support systems on a large scale. Your responsibilities will include delving into intricate product, support, and operational data to uncover trends, patterns, and areas for enhancement. Through this analysis, you will also track and communicate key performance indicators (KPIs) related to support effectiveness, user behavior, and system performance. Your expertise will be pivotal in translating complex data into actionable insights that will drive decision-making processes and elevate the overall user support experience across YouTube's range of products. By identifying avenues for streamlining support processes and proposing data-driven solutions, you will contribute significantly to optimizing operational efficiency. Collaboration with product managers, engineers, and support teams will be essential to ensure that data-informed decisions are seamlessly integrated into product development and support operations while effectively conveying technical details to non-technical stakeholders.,

As the Senior Manager - Operations at Work Square, you will lead our operations team and oversee the delivery of high-quality managed office spaces. This role requires a strategic leader with expertise in soft services, technical operations, and project management. You will ensure seamless operations, exceptional client service, and efficient project execution across our office locations in India. Your key responsibilities will include managing soft services such as housekeeping, security, front office, and hospitality. You will develop and enforce standard operating procedures for client-facing and back-of-house services to maintain exceptional cleanliness, safety, and comfort for clients and their employees. In terms of technical operations, you will be responsible for managing HVAC, plumbing, electrical, and other facility systems. Implementing preventive and corrective maintenance programs to ensure uninterrupted office operations, working closely with technical vendors to ensure compliance with quality standards and minimize downtime. Additionally, you will lead end-to-end project management for new office setup, renovation, or expansion projects. Collaborating with design and build teams to deliver tailor-made office spaces on schedule and within budget, monitoring project milestones, conducting quality checks, and ensuring adherence to client specifications and WorkSquare standards. You will also serve as the primary point of contact for clients, ensuring high levels of satisfaction, addressing operational needs, and developing relationships with key stakeholders, including vendors, contractors, and service providers. Identifying and implementing process improvements to optimize resource utilization, cost management, and service delivery, preparing and managing budgets, forecasts, and KPIs for the operations department, conducting regular audits to ensure compliance with health, safety, and environmental regulations will also be part of your responsibilities. Furthermore, you will lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous learning, and client-centricity. Implementing training and development programs to enhance team skills in soft services, technical operations, and project management. Qualifications: - Education: Bachelors degree in Facilities Management, Operations Management, Engineering, or a related field. MBA or advanced degree is a plus. - Experience: 10+ years in operations management with a strong track record in soft services, technical operations, and project management. - Skills: Proven ability to manage large, complex projects and operations, excellent client relationship management and communication skills, strong problem-solving skills, leadership skills with experience in team management and development, technical proficiency in industry-standard software for facilities and project management; proficiency in MS Office. Join Work Square to be part of a dynamic and innovative company committed to delivering high-quality, customized office solutions. Work with a dedicated team that values excellence, adaptability, and client satisfaction. You will have the opportunity to manage operations for a diverse clientele, from rapidly growing companies. This is a full-time position and comes with benefits such as health insurance and Provident Fund. The work schedule may include day shift, morning shift, and rotational shifts. The work location is in person. Website: https://autopilotoffices.com/ Job Title: Senior Manager - Operations Company: Work Square Location: Bangalore Employment Type: Full-Time,

JD: Installation of IoT controllers at customer sites, ensuring proper setup and connectivity. Troubleshooting technical issues & providing timely solutions. Providing on-site training and support to customers on the operation of IoT controllers . Provident fund Health insurance

Qualifications: Graduate in a relevant field with hands-on technical knowledge Additional certification Ms- CIT etc Key Responsibilities Identify, research, and resolve hardware and software issues across devices and platforms. Diagnose and troubleshoot technical issues including basic network configuration and system settings. Ask targeted questions to quickly assess the root cause of problems and provide effective solutions. Track and document system issues from initial report through to resolution. Guide clients step-by-step through the troubleshooting process via phone, email, or chat. Follow up with users to ensure systems are fully operational after fixes are applied. Maintain user trust by communicating clearly, managing expectations, and reducing downtime wherever possible. Skills Required: Hands-on experience with Windows, Linux, and Android operating systems. Solid understanding of computer systems, mobile devices, and common tech products. Ability to diagnose and resolve basic technical issues independently. Strong verbal and written communication skills to understand user needs and explain solutions effectively. Customer-oriented with a problem-solving mindset and ability to work under pressure. Willingness to learn new tools and adapt to evolving technologies.

Note PWD Electrical Supervisor License is mandatory. Utility & Maintenance: Responsible for infrastructure & Equipment maintenance like 32KV Substation, DG, Transformer, HT/LT-Chiller, UPS, PAC, VRV, water plant, Air Compressor, AHU, Exhaust & ventilation system, Lift, Switchgear like, ACB, VCB, MCCB, RCCB, RCB, and Capacitor bank. Coordination with team for utility/premises services enhancement & Smooth operation of facility. Keeping tracking of all equipment daily checking, PPM & testing as per desire frequency or standard. FAS, Firefighting, STP, WTP operation & maintenance. Project: Candidate have good knowledge about as build drawing reading & understanding. Create and implement procurement strategies that will be innovative, cost-effective. Budget planning for new project & civil and infrastructure related maintenance, BOQ preparation for office renovation & refurbishment. Project takeover considering original BOQ in coordination with vendor & close of snag lists. Vendor Management: - To follow up with the vendors / OEMs for adherence of the PPM Schedule. coordinate with the vendor for pending works/ or additional observations while operating before he visits to the property for PPM work. Check the service reports for correct status of the work done and completion of balance points observed while daily operations Admin: Ensure timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction, Vendor staff deployment etc. Day to day coordination, SOPs, Customer visit management, events Management, Stationary management . EHS & Safety: Coordination for Evacuation Mock Drill. EHS compliance for the entire site, compliance to ISO 14001 and OHSAS 18001/45001 audits EHS evaluation of vendors, Safety work permits, EHS corrective actions, compliance to recommendations from Legal bodies. Implementation of LOTO as per safety prospectus. Findings of HIRA, EPRP, Good knowledge about Safety work method preparation, Monthly analysis of water, air quality reports etc. as per OHSAS requirements, keeping records for LUX Level, Sound (DB) level, CO2 Level standard. Disaster scenario planning, emergency response training. MIS & Reports: Daily status report, Weekly & Monthly analysis Report, Annual projection, PPM completion, CAPEX & OPEX record tracker. Same report should be timely submitted or precent to client as per SLA. Finance & Procurement: New requirement PR, PO, Invoice, WCC validation & process. Closely monitor stores inventory & submit details MIS Report. Statutory Compliance : Licensing with external authorities like Factory Inspector, Fire inspector, Electrical Inspector for all the legal requirements & yearly certification. Same related complacence & legal tracker maintain & complete all certification are timely. Contract Management: Ensure all contracted work is carried out in accordance to the contract. All deliverables are carried as per the SLA and KPI. Timelines are adhered and identify any issues which can affect the performance and closure of the works. Service Standards: Implements expected service standards towards the service providers and sub-contractors. Ensure all work is carried out with the correct H&S standards. All PPE is in place for all service providers on site. Raise any work-related issue immediately so as not to affect to productivity of the work. Innovations & service enhancement: Implementing creative ideas for expense optimization, Power & water consumption optimization, training to ground staff for personality development & enhance service level Performance Measurement: Performance will be measured in terms of employee satisfaction levels and business acceptance of delivering services with established and agreed service delivery matrix, innovation, and continuous improvements, zero business disruption, tracking to budget and maintaining accurate accruals, client satisfaction, savings, goal setting, reporting, tracking and delivery for example. Email ID: ramkrishna.p@uds.in

First Preference to candidate who have good experience in Utility Maintenance at Automobile equipment production industry. Utility & Maintenance: Responsible for infrastructure & Equipment maintenance like 32KV Substation, DG, Transformer, HT/LT-Chiller, UPS, PAC, VRV, water plant, AHU, Exhaust & ventilation system, Lift, Switchgear like, ACB, VCB, MCCB, RCCB, RCB, and Capacitor bank, Air Compressor, Panel Cooler AC. Coordination with team for utility/premises services enhancement & Smooth operation of facility. Keeping tracking of all equipment daily checking, PPM & testing as per desire frequency or standard. Forklift & MHE maintenance, DI & Drinking water & water cooler cleaning, FAS, Firefighting, ETP, DM water plant,UF, RO Plant, Complete maintenance of Cryogenic systems (Liquid Nitrogen), WHE, ATFD, TFH & sludge dryer operation & maintenance. Support to Network, FAS system, Security system (cabling), CCTV. Co-ordination and support for Plant shutdown activities (Preventive and Predictive) with required/ additional manpower as per requirement and schedule Vendor Management: - To follow up with the vendors / OEMs for adherence of the PPM Schedule. coordinate with the vendor for pending works/ or additional observations while operating before he visits to the property for PPM work. Check the service reports for correct status of the work done and completion of balance points observed while daily operations. Admin: Ensure timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction, Vendor staff deployment etc. Day to day coordination, SOPs, Customer visit management, events Management, Stationary management . EHS & Safety: Coordination for Evacuation Mock Drill. EHS compliance for the entire site, compliance to ISO 14001 and OHSAS 18001/45001 audits EHS evaluation of vendors, Safety work permits, EHS corrective actions, compliance to recommendations from Legal bodies. Implementation of LOTO as per safety prospectus. Findings of HIRA, EPRP, Good knowledge about Safety work method preparation, Monthly analysis of water, air quality reports etc. as per OHSAS requirements, keeping records for LUX Level, Sound (DB) level, CO2 Level standard. Disaster scenario planning, emergency response training. MIS & Reports: Daily status report, Weekly & Monthly analysis Report, Annual projection, PPM completion, CAPEX & OPEX record tracker. Same report should be timely submitted or precent to client as per SLA. Finance & Procurement: New requirement PR, PO, Invoice, WCC validation & process. Closely monitor stores inventory & submit details MIS Report. Statutory Compliance : Licensing with external authorities like Factory Inspector, Fire inspector, Electrical Inspector for all the legal requirements & yearly certification. Same related complacence & legal tracker maintain & complete all certification are timely. Contract Management: Ensure all contracted work is carried out in accordance with the contract. All deliverables are carried as per the SLA and KPI. Timelines are adhered and identify any issues which can affect the performance and closure of the works. Service Standards: Implements expected service standards towards the service providers and sub-contractors. Ensure all work is carried out with the correct H&S standards. All PPE is in place for all service providers on site. Raise any work-related issue immediately so as not to affect to productivity of the work. Innovations & service enhancement: Implementing creative ideas for expense optimization, Power & water consumption optimization, training to ground staff for personality development & enhance service level. Performance Measurement: Performance will be measured in terms of employee satisfaction levels and business acceptance of delivering services with established and agreed service delivery matrix, innovation, and continuous improvements, zero business disruption, tracking to budget and maintaining accurate accruals, client satisfaction, savings, goal setting, reporting, tracking and delivery for example. Email ID:- ramkrishna.p@uds.in

Roles and Responsibilities Conduct regular site visits to monitor progress and identify areas for improvement. Develop and implement effective project plans, schedules, and budgets in collaboration with clients. Provide exceptional client management through regular communication, issue resolution, and proactive problem-solving.

We are seeking an experienced Property Manager with a strong technical background in facility management to oversee the operations and maintenance of a residential site . The ideal candidate should come from a residential facility management background and possess hands-on experience in managing MEP systems, vendor coordination, and resident services, ensuring smooth day-to-day functioning of the property. Key Responsibilities: Operations & Maintenance: Oversee and manage all technical services (MEP Mechanical, Electrical, Plumbing, HVAC systems). Ensure preventive and corrective maintenance schedules are followed. Supervise in-house and outsourced staff/vendors to ensure quality and timely services. Monitor AMCs, warranty schedules, and asset management. Vendor & Staff Management: Manage housekeeping, security, landscaping, and maintenance vendors. Conduct regular audits and performance evaluations of all outsourced services. Ensure compliance with SLAs (Service Level Agreements). Resident Relations: Act as the point of contact for residents’ grievances and service requests. Maintain a high level of customer service and satisfaction. Conduct regular resident meetings and feedback sessions. Technical & Compliance: Ensure all equipment and systems are compliant with local regulations and statutory norms (fire safety, DG sets, lifts, etc.). Coordinate with government agencies for approvals, licenses, and inspections. Maintain proper documentation and records of all compliance-related activities. Financial & Administrative: Assist in preparing budgets, managing expenses, and monitoring service charge collections. Prepare MIS reports and dashboards for management. Maintain property records, AMC contracts, vendor agreements, and audit reports. Qualifications & Skills: Education: Diploma / B.E. / B.Tech in Electrical / Mechanical / Civil Engineering or similar technical discipline. Experience: 4–10 years of experience in residential facility/property management with a technical background. Strong knowledge of residential systems – STP, WTP, DG sets, fire systems, lifts, HVAC, etc. Good understanding of vendor management, budgeting, and soft services. Excellent communication and problem-solving skills. Proficiency in MS Office and facility management software (e.g., CAFM, ERP systems). Knowledge of local municipal and safety regulations.

Job Description: Oversee operation & maintenance of MEP systems Manage soft services Vendor & AMC management compliance and maintain audit-ready documentation. Coordinate with clients/tenants for resolving facility-related issues.

Responsibilities: * Collaborate with cross-functional teams on engineering initiatives * Prepare project reports and documentation * Troubleshoot software issues and network problems * Quick learner and active participation *TEN VACANCIES AVAILABLE*

Technical Operations, Pune, India Associate Devops Engineer About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. Youll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What Youll Do: LM Envision, LogicMonitors leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitors ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIns Best Places to Work for the seventh year in a row! This Associate Site Reliability Engineer is responsible for the operational uptime and continued expansion of LogicMonitors production of the TechOps infrastructure by serving as a technical facilitator of operational excellence. Responsibilities include design and implement new production deployments of SOA-based software across global physical and cloud data centers as well as provide guidance in organizing, securing and automating existing infrastructure and deployments. A successful Associate Site Reliability Engineer will produce all required functionality in a timely manner and will communicate and work with colleagues to solve problems and improve the systems they work with. Heres a closer look at this key role: Maintain uptime of LogicMonitors SaaS based service and drive technical/process enhancements to improve uptime Deploy production applications and drive improvements to the deployment process Ensure security of the production environment Write code to automate various aspects of infrastructure maintenance and and deployments Support development and work closely with developers to drive operational and architecture/design changes Providing alignment between business objectives and the teams pursuit of technology improvements Develop and maintain relationships with other groups within LogicMonitor to help ensure the forward trajectory of company Prioritize and plan for deliverables in an iterative development strategy. Document, code, and test technical solutions and enhancements for existing systems, bringing a new perspective and a willingness to improve. Follow agile software development methodologies for implementation. Work with various teams in LogicMonitor to deliver software products that support LogicMonitors business growth. Constantly work towards career growth and learning opportunities. There will be a lot of technologies to absorb and we want someone who is motivated and able to learn quickly. What Youll Need: Project experience (~1 year) working in a Linux environment BS or above degree in computer science or related field. Familiar with the understanding of various software application stacks Able to quickly develop competencies, in numerous technologies (learn fast!) Experience using AI tools to enhance productivity, innovation, or problem-solving. Ability to work with a development team and develop strong, reliable, and effective relationships with team members Excellent in communication (written and verbal) and collaboration with other functional teams (Support Engineering, Tools, Product, etc.). Capable of thoughtful analysis of the costs and benefits of the work being done, with an eye towards maximizing customer utility Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form . Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor s U.S. Pay Transparency Nondiscrimination Provision.

Position Overview The Technical Facility Manager is responsible for overseeing the operation, maintenance, and compliance of R&D office facilities. This role ensures that office spaces supporting research and development functions meet technical requirements, safety standards, and provide an optimal working environment for R&D professionals. Key Responsibilities Manage the day-to-day operations of R&D office facilities, including building infrastructure, utility systems, and common areas Oversee preventative maintenance programs and coordinate repair services for building systems and office equipment Ensure compliance with building codes, safety regulations, and workplace health standards Coordinate office space planning, renovations, and improvement projects to support evolving R&D needs Manage critical building systems including HVAC, electrical, plumbing, lighting, and security systems Develop and implement standard operating procedures for facility operations and emergency response Coordinate with R&D teams to understand their specific workspace requirements Manage vendor relationships and service contracts for facility maintenance and operations Oversee the budget for facility operations, maintenance, and capital improvements Implement and maintain sustainable facility management practices Supervise facility maintenance staff and coordinate with external service providers Qualifications Bachelor's degree in Facilities Management, Engineering, or related field 3+ years of experience in facility management, preferably in office environments supporting technical operations Strong knowledge of building systems and regulatory requirements for office facilities Experience with facility safety protocols and compliance standards Proficiency in facility management software and CAFM/CMMS systems Project management experience for facility improvements and renovations Understanding of mechanical, electrical, and plumbing systems in commercial buildings Preferred Skills Professional certification in Facilities Management (CFM, FMP, or similar) Experience with energy management systems and efficiency initiatives Knowledge of smart building technologies and automation systems Familiarity with space planning software and occupancy management Experience in managing facilities for knowledge workers or technical staff Understanding of specialized office infrastructure requirements for R&D functions Success Metrics Minimized facility-related disruptions to R&D operations Regulatory compliance and successful facility inspections Efficient management of facility operating costs Successful implementation of facility improvement projects High levels of occupant satisfaction with the work environment Effective emergency response and problem resolution Implementation of sustainable facility management practices

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests expectations - Conduct training sessions for clients to effectively leverage the use of our products - Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary - Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers) - Prioritize and manage several open issues simultaneously - Operate & drive several projects internally - Create SOPs and document knowledge in detailed steps Requirements - BE/BSc/BCA or equivalent degree (preferably in computer science, or electronics & communications) - Excellent problem-solving and communication skills - Good understanding of computer systems, mobile devices and comfortable using software products - Basic understanding and knowledge of DNS (A, NS, MX records etc) - Ability to sustain with dynamic processes and constant updates - Ability to provide step-by-step guidance, both written and verbal - 0 to 2 years of experience in a client-facing role in a consultation/support function

Develop and configure the infrastructure from conceptualization through stabilization using various computer platforms to include test, debug, analyze performance, and document infrastructure components, as it relates to Infrastructure-as-Code implementations Implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software, as it relates to Infrastructure-as-Code implementation pipelines Implement test plans (including functionality, integrity, and stress testing), test matrices, and definition of test methodologies and strategy for Infrastructure-as-Code deployments Perform routine infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels Setup, maintain, and troubleshoot CI/CD pipelines for deployment of Infrastructure-as-Code workloads, managing releases and branching strategies for these deployments Implementing efficient and comprehensive best practices Administering technical operations for DevOps platforms Monitoring and guiding the development team Role: DevOps Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate

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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Service Operations is a management role, responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division. The Manager, Service Operations is a people management role responsible for ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work environment. Key responsibilities: Manages service delivery to clients. Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers. Works with client delivery teams to evaluate client reviews to ensure proactive incident management at client sites. Ensures that the standard client information repository related to technology, operations manuals, etc. is current and accurate. Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model. Runs the support services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients. Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams. Plans and implements key service improvement priorities based on a continual service improvement approach. Ensures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved. Responsible for the day to day running of the Support Services Operations team in line with the performance established by the business. Ensures maximum uptime and the accurate and early response to client operational issues. Responsible for resource planning and work allocation to meet agreed service levels. Identifies opportunities for continuous service improvement. Engages with clients for technical operations as part of routine operations. To thrive in this role, you need to have: Advanced organizational and team management skills. Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients. Advanced understanding of budgets and cost management. Excellent time management, prioritization and delegation abilities. Advanced focus on client centricity. Highly focused on business outcomes. Advanced ability to work across different cultures and social groups. Ability to work well in a pressurized environment and adapt to changing circumstances. Advanced service management service operations (SMSO) expertise. Academic qualifications and certifications: Bachelor&aposs degree or equivalent in Information Technology or Business Administration or related, with significant experience in Infrastructure Service Operations. ITIL certification(s) preferred. Required experience: Advanced experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services. Advanced experience in a service delivery environment including technical and service management exposure. Advanced experience leading and managing a team. Advanced experience designing, implementing, and running a service delivery model. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

We are seeking a Senior IT Subject Matter Expert who will ensure exceptional user experiences by providing high-quality customer support for our IT services. You will take a leadership role in managing IT programs and projects, working closely with cross-functional teams to resolve technical issues, enhance user satisfaction, and drive continuous improvement in our support processes. Exceptional communication skills are essential for collaborating with various internal business units. Key Responsibilities Customer Support: Deliver expert-level support to users, addressing technical issues and inquiries promptly and effectively. User Experience : Collaborate with the UX/UI team to gather user feedback and insights, ensuring that customer support aligns with user experience goals. Issue Resolution: Troubleshoot and resolve complex technical problems, working closely with Service Desk and Product Engineering Team Documentation: Create and maintain comprehensive documentation, including FAQs, user guides, and support articles, to assist users in resolving issues independently. Training and Development: Conduct training sessions for users and internal teams to enhance their understanding of IT products and services. Process Improvement: Identify opportunities for improving support processes and contribute to the development of best practices. Performance Metrics : Monitor and analyze support metrics to ensure high levels of customer satisfaction and identify areas for improvement. Stakeholder Collaboration: Work with product managers, developers, and other stakeholders to ensure that user feedback is incorporated into product development and enhancements. Preferred candidate profile 7-10 years of experience in the IT sector. Experience in managing IT programs and projects. Strong problem-solving skills and technical knowledge. Excellent communication skills, with the ability to collaborate across multiple business units. Experience with customer support and user experience best practices. Relevant certifications (e.g., PMP, ITIL) are advantageous. Familiar with ticketing tools.. Fluent in English and Marathi.

As a Senior Technical Operations Manager based in Kochi/Cochin, you will leverage your 10+ years of experience in Technical Operations to drive efficiency and excellence in industrial environments. Your strong electrical background will be put to use as you troubleshoot and resolve issues efficiently, ensuring seamless operations. You will apply your proven track record in the facility management industry to oversee the implementation and monitoring of engineering and safety protocols. Your familiarity with IFM and HK automation technologies will be instrumental in optimizing processes and supporting continuous improvement initiatives. Collaborating with cross-functional teams, including maintenance, production, and safety, you will demonstrate your solid understanding of core engineering principles and plant maintenance. Your knowledge of QHSE standards and compliance will be crucial in upholding quality, health, safety, and environmental regulations. Your analytical mindset, problem-solving skills, and documentation proficiency will enable you to drive results and contribute to the success of the organization. If you are looking to make a meaningful impact in a dynamic technical operations role, this position is ideal for you.,

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