172 Technical Operations Jobs - Page 2

Key Responsibilities: 1. Client Engagement & Relationship Management 2. Technical Service Delivery 3. Recruitment & Team Development 4. Digital Transformation & Innovation 5. Strategic & Operational Oversight

Looking for a dynamic COO to lead daily operations, drive efficiency, align cross-functional teams, and implement strategic plans. Must have strong leadership, operational expertise, and 10+ yrs experience in senior management roles.

In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to making zero happen zero cost of returns, zero waste, and zero defects to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Amazon is Earth s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! We are hiring an experienced Catalog Specialist to help us grow our business in innovative ways. In this role, you will work closely with our product, technology and science teams to support new Machine Learning (ML) models and data science classification algorithm development all helping to delight our customers through new experiences throughout their Amazon shopping journey. Need candidates in language proficiency in: Spanish, French, German, Italian. Work closely with our product, technology, and science teams to support Machine Learning (ML) models Perform data annotation required to train and evaluate ML models effectively Support data scientists in the development of classification algorithms Collaborate with cross-functional teams to ensure data annotation tasks align with project objectives and timelines Maintain high-quality standards for annotated data to optimize model performance Continuously evaluate and improve annotation processes to enhance efficiency and accuracy Strong analytical skills and the ability to deep-dive on complex problems Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications 1+ years of proven experience in data annotation and labeling for ML model training and evaluation Experience working on the MTurk platform for data annotation tasks Proven experience in data annotation and labeling for ML model training and evaluation Understanding of data annotation methodologies and tools Familiarity with Amazons product and category ecosystem Previous exposure to machine learning concepts and algorithms Demonstrated ability to adapt to evolving technologies and methodologies in the ML domain

You are a hands-on and technically inclined individual who will be responsible for managing the daily operations of fragrance diffusion systems, including HVAC-integrated and standalone scent machines. Although prior experience with scent machines is not mandatory, a basic understanding of their functioning and repair is required. Your role will involve problem-solving, team coordination, and a positive attitude towards learning and growth in a creative and fast-paced environment. Your key responsibilities will include coordinating the installation, servicing, and troubleshooting of scent machines in retail, hospitality, and corporate sites. You will be required to understand the working of HVAC-based or standalone aroma machines, supervise and train junior field technicians, manage stock inventory, act as a liaison between clients, technicians, and vendors, ensure smooth service schedules, handle escalations, and maintain accurate service records and client feedback. To excel in this role, you should have at least 2-5 years of experience in technical operations, field service, HVAC, or automation systems. You must possess a sound understanding of mechanical and electrical appliances/devices, be able to troubleshoot minor technical issues independently, and have strong people management, coordination, and communication skills. Being well-organized, proactive, and able to multitask across service and logistics is crucial. Desired qualities for this role include having a positive, energetic, and solution-oriented mindset, a willingness to learn new systems and technologies, the ability to work independently and take ownership, and experience working with aroma machines, HVAC, or smart home devices would be a plus. Familiarity with Google Sheets or basic CRM tools is considered a bonus.,

Engineering-Responsible for plant engineering like-Mechanical,Electrical,Civil etc Operations-Responsible for complete operations of the plant,report to VP Techincal-Looking for strong candidates for Technology transfer as a Head Required Candidate profile Having good exposure in chemical industry. Excellent organizational and time-management skills. Leadership and team management skills.

As a Cluster Manager (Maintenance Manager) in the Engineering department based in Alibaug, you will be responsible for leading maintenance activities, including civil and electrical work, across the assigned properties. Your role will involve developing in-house technical capabilities to reduce dependency on external vendors, owning and managing cost centers with a focus on budget control and cost optimization, and setting up data dashboards for performance tracking, process improvements, and strategic decision-making. You will be expected to manage daily facility operations to maintain and enhance property standards and coordinate with internal teams and homeowners on maintenance concerns, ensuring timely and effective resolutions. To excel in this role, you should possess a Diploma/Degree in Engineering and have a strong understanding of civil and electrical systems. Experience in managing facilities and technical operations, familiarity with cost control, budgeting, and vendor management, as well as the ability to develop and work with performance dashboards and data tools are essential technical skills required for this position. In addition to technical skills, personal traits such as strong leadership and coordination skills, a solution-oriented and proactive mindset, excellent communication and stakeholder management skills, analytical and detail-oriented approach, and comfort with cross-functional collaboration and hands-on operations will be beneficial for success in this role. Reporting to the Chief Engineer, you will be responsible for directly managing the AM Engineering, Engineering Executive, and MST teams.,

Manage and support regional service centers and technical teams to ensure quality repair and maintenance services. Provide advanced diagnostic support and problem-solving for complex automotive issues. Coordinate technical training programs for technicians and ensure adherence to company and industry standards. Monitor service performance metrics (e. g. , turnaround time, first-time fix rate) and implement action plans to improve KPIs. Act as the primary point of contact for technical escalations from customers and internal teams. Collaborate with product development, engineering, and sales teams to provide feedback and support new product launches. Ensure compliance with safety, environmental, and regulatory standards within the region. Conduct technical audits, service center evaluations, and performance reviews. Develop and manage budgets for the technical department in the assigned area.

Technical Operations, R&M, MIS & Reporting, AMC Management, Projects Management, Strong understanding of equipment/system maintenance, troubleshooting, and day-to-day technical operations. Good knowledge of safety protocols, reporting, and vendor coordination. Strong communication and problem-solving skills with the ability to work independently or as part of a team.

Purchase Review of Comparative Quotes Conducting Negotiation Meetings Co coordinating for Approval for Negotiated Work/Purchases Ensuring timely release of Purchase/Work orders Vendor Management Procurement Planning Interaction with User department Team Management Commercial tie-ups for outsourced tests Inventory Setting up of Processes Review & Monitoring Stores activities to ensure the SOP is followed MIS Statutory compliance Vendor Dispute resolution Interaction with user Department Team Management Billing Planning & strategizing on Pricing Approval of Discount Handling Escalations on Billing complaints Interaction with Doctors on Billing related matters Team Management Job description: Manage end to end procurement process for high end medical equipment s to and low-end equipment s Work closely with Head of Technical Operations to evaluate alternate platforms for tests to minimise cost of consumption and wastage Receive and process procurement requests from Business units i.e Hospitals, clinics, Labs, Tele Health and new projects and provide frequent updates on status of requests. Participate in procurement committee meetings and provide management with weekly reports on status of procurement requests Prepare quarterly procurement performance reports and market research reports for review by management Develop and maintain a list of approved suppliers to track quality of supplies/equipment, encourage competitive pricing and ensure timely awards and execution of contracts Develop and maintain strong professional relationships with suppliers to encourage prompt responses to requests, open dialogue and cooperation in identifying best options that add value to purchasing decisions Develop Enterprise procurement strategy for Biomedical equipment procurement and AMC/CMC contracts Liaise with suppliers to ensure adherence to contract agreements and lead corrective action plans in the instance of breach of contract Preparation and upkeep of materials database / library Evaluate product / arrange the equipment demo to users before negotiation Take on any other related duties which may be assigned

Purchase Review of Comparative Quotes Conducting Negotiation Meetings Co coordinating for Approval for Negotiated Work/Purchases Ensuring timely release of Purchase/Work orders Vendor Management Procurement Planning Interaction with User department Team Management Commercial tie-ups for outsourced tests Inventory Setting up of Processes Review & Monitoring Stores activities to ensure the SOP is followed MIS Statutory compliance Vendor Dispute resolution Interaction with user Department Team Management Billing Planning & strategizing on Pricing Approval of Discount Handling Escalations on Billing complaints Interaction with Doctors on Billing related matters Team Management Job description: Manage end to end procurement process for high end medical equipment s to and low-end equipment s Work closely with Head of Technical Operations to evaluate alternate platforms for tests to minimise cost of consumption and wastage Receive and process procurement requests from Business units i.e Hospitals, clinics, Labs, Tele Health and new projects and provide frequent updates on status of requests. Participate in procurement committee meetings and provide management with weekly reports on status of procurement requests Prepare quarterly procurement performance reports and market research reports for review by management Develop and maintain a list of approved suppliers to track quality of supplies/equipment, encourage competitive pricing and ensure timely awards and execution of contracts Develop and maintain strong professional relationships with suppliers to encourage prompt responses to requests, open dialogue and cooperation in identifying best options that add value to purchasing decisions Develop Enterprise procurement strategy for Biomedical equipment procurement and AMC/CMC contracts Liaise with suppliers to ensure adherence to contract agreements and lead corrective action plans in the instance of breach of contract Preparation and upkeep of materials database / library Evaluate product / arrange the equipment demo to users before negotiation Take on any other related duties which may be assigned

Purchase Review of Comparative Quotes Conducting Negotiation Meetings Co coordinating for Approval for Negotiated Work/Purchases Ensuring timely release of Purchase/Work orders Vendor Management Procurement Planning Interaction with User department Team Management Commercial tie-ups for outsourced tests Inventory Setting up of Processes Review & Monitoring Stores activities to ensure the SOP is followed MIS Statutory compliance Vendor Dispute resolution Interaction with user Department Team Management Billing Planning & strategizing on Pricing Approval of Discount Handling Escalations on Billing complaints Interaction with Doctors on Billing related matters Team Management Job description: Manage end to end procurement process for high end medical equipment s to and low-end equipment s Work closely with Head of Technical Operations to evaluate alternate platforms for tests to minimise cost of consumption and wastage Receive and process procurement requests from Business units i.e Hospitals, clinics, Labs, Tele Health and new projects and provide frequent updates on status of requests. Participate in procurement committee meetings and provide management with weekly reports on status of procurement requests Prepare quarterly procurement performance reports and market research reports for review by management Develop and maintain a list of approved suppliers to track quality of supplies/equipment, encourage competitive pricing and ensure timely awards and execution of contracts Develop and maintain strong professional relationships with suppliers to encourage prompt responses to requests, open dialogue and cooperation in identifying best options that add value to purchasing decisions Develop Enterprise procurement strategy for Biomedical equipment procurement and AMC/CMC contracts Liaise with suppliers to ensure adherence to contract agreements and lead corrective action plans in the instance of breach of contract Preparation and upkeep of materials database / library Evaluate product / arrange the equipment demo to users before negotiation Take on any other related duties which may be assigned

As a Program Manager at Google, you will play a crucial role in leading complex, multi-disciplinary projects from inception to completion. Your responsibilities will involve collaborating with stakeholders to define project requirements, creating project schedules, assessing risks, and effectively communicating with cross-functional partners across the organization. This role requires you to oversee projects that may span different offices, time zones, and hemispheres, necessitating coordination and timely updates for all parties involved. At Google, we are committed to solving problems that benefit individuals worldwide, regardless of their location. Our engineers work on diverse technical challenges and strive to make a positive impact on users globally. From enhancing search capabilities to developing scalable solutions and cutting-edge platforms, our team is dedicated to pushing the boundaries of technology to create innovative products that shape the future. Your responsibilities as a Program Manager will include designing and implementing comprehensive program communication strategies in collaboration with stakeholders. You will be tasked with defining program lifecycles, metrics, and resource management plans to drive continuous improvement. Additionally, you will be responsible for collecting and analyzing data, maintaining project trackers, and generating status reports independently. Proactively managing dependencies, executing change management initiatives, and fostering trusted relationships with stakeholders are also key aspects of this role. To excel in this position, you must possess a Bachelor's degree in Computer Science or a related field, along with at least 2 years of experience in program or project management. Experience in stakeholder and vendor management is essential, while familiarity with common technical operations and program management methodologies is a plus. Preferred qualifications include 2 years of experience in managing cross-functional projects and the ability to influence product and engineering teams with operational insights. If you are passionate about driving impactful projects, collaborating with diverse teams, and shaping the future of technology, we invite you to join us at Google as a Program Manager. Your contributions will play a significant role in addressing global challenges and creating opportunities for individuals worldwide.,

We're Hiring: Assistant Manager Operations (Facilities Management)- 3 Positions Locations:- Delhi NCR , Chennai , Pune Experience:- 5 - 8 years in Facilities/Operations Management Industry: Integrated Facility Management / Real Estate / Corporate Services About the Role: We are looking for a dynamic and detail-oriented Assistant Manager Operations (Facilities Management) to lead and manage day-to-day site operations. This role requires a strong background in facilities management, site coordination & client management, service delivery, and team supervision across soft and technical services. Key Responsibilities: Manage facility operations across multiple sites Lead housekeeping, pantry, and MEP services Conduct audits and drive continuous service improvements Act as the single point of contact for client escalations Prepare daily/weekly/monthly reports and MIS. Requirements:- Graduate/Diploma/Engineering background preferred 5+ years experience in facilities management (corporate/commercial sites) Strong leadership, communication, and vendor management skills Working knowledge of CAFM, BMS, and compliance protocols. Apply Now: Karuna.bhat@efsme.com

Job Summary NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response. You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers. Essential Functions Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker,and languages including Java, Python and bash. Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a highstandard of customer communication Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet. Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster Job Requirements Strong knowledge and experience with Unix/Linux and be comfortable working from the command line. This is essential, there are no GUIs here. Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking. Previous experience working with databases and/or Open-Source Techs (managingstandard tasks, handle production issues, performance tuning) in a support role. Programming skills in Python, bash scripting, SQL, and source code control usingGit. Exceptional ability to communicate clearly and professionally in written and verbalEnglish (essential). Demonstrated ability to multitask. Passion for all things IT, and especially open source. Any customer service experience is favourable Education Typically requires a minimum of 2 years of related experience.

About US: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and detail-oriented Associate Operations Manager to support and oversee on-site IoT installations and ensure smooth field operations. The ideal candidate will be responsible for coordinating with internal teams, guiding field engineers, managing inventory, and ensuring timely execution and closure of installations and service-related activities. Key Responsibilities: Handle on-site IoT installations including DGs, energy meters, and temperature/humidity sensors. Act as the first point of contact for any on-site technical issues, service breakdowns, or escalations. Coordinate with the CST (Customer Success & Technical) team for regular field-level operational reviews. Work closely with the procurement and production teams to ensure timely dispatch and availability of materials for installations. Maintain minimum stock levels based on project and field requirements; raise requests for replenishment as needed. Track all open installation and service tickets and ensure they are closed within defined SLAs. Guide and monitor the performance of field engineers during installations and service visits. Ensure accurate asset mapping and tagging at all sites during every field visit. Share daily and weekly progress updates with the operations team for planning and tracking. Maintain thorough documentation and proper records of all site activities, issues, and resolutions. Qualifications & Skills: B.Tech in EEE/EC or mechanical. 3-5 years of experience in field operations or technical project coordination, preferably in the IoT or Energy sector. Strong understanding of IoT devices and on-site installation processes. Ability to lead and manage field teams efficiently. Excellent coordination and communication skills. Hands-on experience with ticket tracking systems and operational reporting. Problem-solving mindset with attention to detail. Willingness to travel to installation sites as required.

Manage and support regional service centers and technical teams to ensure quality repair and maintenance services. Provide advanced diagnostic support and problem-solving for complex automotive issues. Coordinate technical training programs for technicians and ensure adherence to company and industry standards. Monitor service performance metrics (e.g., turnaround time, first-time fix rate) and implement action plans to improve KPIs. Act as the primary point of contact for technical escalations from customers and internal teams. Collaborate with product development, engineering, and sales teams to provide feedback and support new product launches. Ensure compliance with safety, environmental, and regulatory standards within the region. Conduct technical audits, service center evaluations, and performance reviews. Develop and manage budgets for the technical department in the assigned area.

Experience in Fastener Line

The Worldwide Operations Security (WWOS) team is looking for a Sr. Program Manager in the Business Insights team. Through innovation, technology, collaboration, and a strong data commitment, you will contribute to Amazons broader data strategy and goals through shared value for the business, stakeholders, and communities. You will be the key person championing new data strategies in the security sector to understand the impact those will have on the security industry. Our ideal candidate will have a strong background in managing cross-functional programs and should be highly analytical, able to work effectively across teams, and thrive in entrepreneurial, fast-paced work environments. Design and implement the analytics strategy, aligning with business objectives and organizational priorities Drive initiatives that impact organizational goals and inventory loss metrics Collaborate across geographies and functions to integrate data into tools and systems, improving customer experience and operational scalability Drive cross-organizational initiatives, identifying opportunities to leverage data science and advanced analytics to solve critical business challenges Manage day-to-day technical operations, ensuring quality and efficiency across data pipelines, tools, and models A day in the life Youll partner with cross-functional teams to identify opportunities for innovation and improvement. Your day might include reviewing analytics models, collaborating on strategy development, and presenting insights to stakeholders. You will balance strategic thinking with hands-on technical leadership to drive meaningful outcomes. About the team We are part of the Business Insights team under the Strategy vertical in WWOS, focusing on data analytics to support security and loss prevention initiatives. The team collaborates across global operations to develop innovative solutions that protect Amazons assets and contribute to business profitability. We leverage technology to identify patterns, prevent losses, and strengthen our operational network. A relevant degree or degree equivalent (e.g., economics, security, risk, statistics, data science) Experience working with cross-functional technical and non-technical teams Program or project management experience Experience managing data science and analytics teams Proficiency in programming (Python, Java) and SQL Strong communication and collaboration skills Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we d love to hear from you Advanced degree in relevant field Experience working with Big Data, Business Intelligence and other analytics technology is required Experience with Analytics visualization tools (Tableau, PowerBI, or Quicksight) a plus Knowledge of global security standards and compliance requirements Background in supply chain security or operations

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to making zero happen zero cost of returns, zero waste, and zero defects to benefit our customers, company, and environment. We are an agile, inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products and the corresponding returns customer experiences. In WW R&R, you will partner across these teams to improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront. Additionally, we strive to build a strong enforcement function to mitigate risk & avoid policy abuse. In this role, you will: Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX Develop worldwide features with huge customer-facing and financial impact Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX. Were looking for someone who has a passion for working in a cross-functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon. Amazon is Earth s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce. In this role, you will: Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX Develop worldwide features with huge customer-facing and financial impact Work with technology, customer service, returns operations, retail, etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX. 5+ years of product or program management, product marketing, business development or technology experience Bachelors degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Masters degree or equivalent

Installation of machines at client place. Maintain detailed logs of maintenance, repair Oversee repair and ensure all instrument are in peak working condition. Conduct regular audit. Travel to client place for meeting, installation and maintenance.

Travel Requirement: 25%-50% Reports To: LMC Global Delivery and Service Manager Team: SDS Global Management Team Role Summary The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with Microsoft s IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead. Key Responsibilities Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region. Ensure all technical operations are supported by the Regional Technical Lead and meet Microsoft s standards for performance, security, and compliance. Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking. Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery. Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities. Conduct and oversee site audits, service ticket reviews, and corrective action implementation. Ensure Azure IoT and related platform support is aligned with regional needs and global standards. Maintain full accountability for compliance with Microsoft Data Privacy and regional regulatory requirements. Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols. Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards. Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement. Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment. Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs. Lead contributions to global knowledge-sharing initiatives and documentation repositories. Qualifications Bachelor s degree in Engineering, IT, or a related field (advanced degree preferred). 5+ years of experience in IoT, smart building systems, or technical operations. Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment. Familiarity with Azure IoT, telemetry systems, and data analytics platforms. Strong leadership, communication, and problem-solving skills. Demonstrated experience in managing technical documentation and knowledge bases.

Qualification- Diploma/BE Electrical Experience - > 4 Years in facility management of commercial properties Transformer, PAC, UPS, VRV, AHUs, Motors, Pumps, HT/LT Switchgears. Plumbing systems, STP, WTP, RO plants, elevator systems, and AV-TVs. Experience managing teams with 25+ headcounts. Capable of preparing DSRs, SOPs, History Cards, Checklists, work method statements PM schedules, etc. Must have good communication skills written as well as verbal, MS Office knowledge.

The Sr Tech Ops Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates systems & application issues in these environments; escalates in a timely manner following guidelines developed within the dept to appropriate next level of support; accurately reports incidents to mgmt & records incidents & requests handled by alerting tools or by customer (internal or external). Principal Accountabilities: Continues learning application functionality and recovery procedures. Documents timeline of events for incident reporting and post mortem. Ensures all support parties are engaged on issue. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis. Executes escalation protocol per application area. Executes recovery procedures. Moves into crisis management by utilizing virtual room using escalation tools and documented procedures. Participates in developing all necessary documentation, ensuring ECCs, timelines are submitted. Utilizes phone etiquette to efficiently guide and control incident escalation. Reviews multiple sys tems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application. Utilizes monitoring systems to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner.

Job Title: Field Technology (FT) Lead Location: Gurugram Company: FIA Technology Services Pvt Ltd Experience: 10~12 years of Industry Preference: Fintech / NBFC Contact: hr@fiaglobal.com Objective: To lead and manage field technology operations, project implementation, service delivery, and partner coordination across geographies with a focus on financial inclusion initiatives, device management, and rural banking technologies. Key Responsibilities: Project Management & Delivery: Lead end-to-end rollout and support of field tech projects, including financial inclusion (FI), AEPS, micro-ATM, and device rollouts. Drive field deployment, go-live activities, and manage post-implementation support. Prepare and monitor project timelines, vendor SLAs, and field deliverables. Team Leadership: Manage and mentor a large field team. Ensure performance monitoring, field productivity, training, and upskilling of resources. Technology & Operations: Oversee application support (e.g., Finacle, banking software) and hardware support (e.g., handheld devices, micro-ATMs, printers, scanners). Ensure smooth functioning of AEPS operations, solar-powered setups, and rural tech infrastructure. Ensure preventive maintenance, timely resolution of field tickets, and adherence to defined SLAs. Client & Stakeholder Management: Coordinate with government departments (DoP, Co-operative Banks) and senior client stakeholders for smooth execution. Vendor Management: Manage third-party vendors for device delivery, hardware AMC, and logistics across multiple regions. Oversee ticket resolution, complaint redressal, and continuous improvement through vendor coordination. Qualifications & Skills Required: Any Graduate with a strong technical background hardware . Minimum 12 years of experience in IT field operations, project implementation, and support in BFSI/FI domain. Strong exposure to: Financial Inclusion technologies Core Banking systems (Finacle preferred) ATM/Handheld/AEPS device deployment and monitoring Skilled in managing large-scale, tech-driven field projects and distributed teams. Excellent coordination, problem-solving, and client-handling skills. High resilience, adaptability to rural challenges, and mission-driven approach.

As a Program Manager at Google, you will play a key role in leading complex, multi-disciplinary projects from inception to completion. Your primary responsibilities will involve collaborating with stakeholders to define project requirements, establish and manage project schedules, assess potential risks, and effectively communicate with various cross-functional partners within the organization. Your projects will have a global reach, spanning different offices, time zones, and regions, making it essential for you to coordinate the efforts of diverse teams and ensure everyone is informed of progress and deadlines. Google is deeply rooted in engineering and innovation, seeking individuals with a diverse range of technical skills who are eager to tackle some of the most challenging problems in technology and have a meaningful impact on users worldwide. As a part of Google's engineering team, you will have the opportunity to work on groundbreaking projects that push the boundaries of scalability, storage solutions, large-scale applications, and new developer platforms. Whether it's enhancing Google Ads, improving Chrome, advancing Android, enhancing YouTube, or exploring new frontiers in social and local technologies, Google engineers are constantly driving technological advancements that shape the future. Your responsibilities as a Program Manager will include designing and implementing comprehensive program communication plans in collaboration with stakeholders, tailoring communications to different stakeholder groups. You will be tasked with defining the phases and metrics of the program lifecycle, focusing on continuous improvement and resource management, and collecting necessary data to support program execution and governance. Additionally, you will independently maintain project trackers and status reports, manage program tasks, handle dependencies proactively, and address change management requirements identified by stakeholders. Establishing trust with program stakeholders, managing their expectations, and providing them with the insights needed for decision-making will also be crucial aspects of your role.,