Technical Manager / Lead

7 - 12 years

9 - 14 Lacs

Hyderabad

Posted:8 months ago| Platform: Naukri logo

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Skills Required

Application design PDF Data modeling ITSM Javascript Agile Effort estimation Application development Asset management Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are a fast-growing and energetic digital transformation company partnered with ServiceNow.Our reach extends across India and we have our home in Hyderabad!
  • Must hold Good knowledge of ITSM and ITIL V3
  • Must hold experience in ServiceNow Module/Application design and implementation.
  • Must hold experience of at least 2 implementations in ServiceNow.
  • Must have good experience in JavaScript as an individual contributor
  • Must have minimum 4 years of hands-on development experience in ServiceNow
  • Must have experience in leading managing and guiding the team for implementation and support engagements, Requirement Gatherings, Development, Testing, UAT, and Production.
  • Responsible for Sprint work item effort estimation and planning
  • Must have experience in planning and delivering the Sprint release as per SLA and agreed timelines
  • Must have a good process understanding of Incidents, Problems, Change, Service Requests, and Knowledge Management
  • Must have Good Experience with ITSM Integrations, CMDB, and Service Portal modules in ServiceNow
  • Must have good experience in web-based Integration SOAP REST etc and email inbound actions
  • Should know about Discovery CMDB Data Modelling Asset Management Service Mapping.
  • Accountable and Responsible for managing end-to-end Sprint releases including support on Sprint releases.
  • Must have experience in proposing solutions to customers on the requirement
  • Good Experience in managing Client discussions including managing customer expectations and Requirement gathering activities
  • Must have Good communication (verbal, email, and presentation skills)
  • Must have the ability to work closely with the Customer team in a sprint or agile execution model

    • Mandatory Skills
  • IT Service Management
  • ITOM
  • ITBM/CSM

    • Years of Experience
  • 7-12 years