8600 Technical Lead Jobs - Page 6

Skills:. ERP, Enterprise Resource Planning (ERP), Immplematation,. Looking for ERP for Immplematation Specialist @ Bangalore location. Location = Bangalore/Pune / Remote. Experience = 2-3 yrs. Please share resume hr@cnsoltions.in. JD for Junior Implementation Engineer. Responsible For. Smooth implementation of ERP. Interfacing with Development team for Changes as per the change management procedure.. Ensuring. Process adherence related to implementation as highlighted in the implementation approach document and project plan sheet. Performance of Product Functional and Data Source verification before releasing to customer.. Completeness of deliverables as assigned in the assignment form. Key Duties. Project progress reporting in project reviews as identified in the schedule. Timely escalation of issues to development team and manager implementation.. Reviews of acceptance tests cases, testing and release deliverables.. Ensure that the testing is carried out in a customer-like simulated environment before updating in live server at client end.. Ensure that the test cases cover functionality, usability, performance, interoperability, scalability, etc., as appropriate.. Ensure all features/fixes promised in the release are present and working.. Skills. Functional understanding of business processes and software implementation. Knowledge of SQL database. Good client facing skills. Established communication skills both written and oral.

- Good Communication. Job Description : We're looking for a Web Team lead to join our growing team!. - Expert in PHP/Laravel and MVC frameworks. - Developing Applications using Core PHP, Codeigniter, Laravel, NodeJS. - Developing PHP Web applications with focus on building REST APIs ,web applications. - Strong experience in any RDBMS, MySQL, NoSQL(Cassandra/MongoDB), Postgres, MariaDB. - Experience in JQuery, HTML5, CSS3, Java script, XML, Web Services, WCF, REST services, JSON, web sockets, DOJO, Angular JS, Angular 4 or later etc. - Strong experience of configuration, version and revision, SVN/CVS / GIT, Devops, control practices and procedures. - Strong experience of installing, configuring, maintaining and securing -PHP web Applications. - SOAP Web Services and micro services consumption in web application. - Strong experience on production deployment/ setup environment process, application profiling and performance-tuning, cross-browser compatibility, limitation issues and Application security. - Strong experience of data structures/DB schema/ troubling shooting & optimization of DB. - Experience in CMS framework. - Data modelling techniques, coding standards. - Legacy Application/data Migration operational and implementation. - Good design, coding, testing and debugging skills. - Responsive Design and its implementation. - Proven experience to implement code optimization and code review at any stage of application development. - Candidate should have experience in MIS and Dashboard creation work. - Effort estimation, Client interaction, Delivery Management, Quality Product deliverable.

Job Description: Oracle Fusion Cloud Accounting Hub Additional Information: Mandatory Skills Oracle Fusion Cloud Accounting Hub Nice to have skills Oracle Fusion Cloud Accounting Hub Interview Mode Virtual Interview Work Model Hybrid Model

34472BR Bangalore - Campus Job Description Job Title: Senior CQL & DQM Specialist Experience: 10+ years Location: [India] Any Location Department: Clinical Quality / Data Management / Healthcare IT Job Summary We are seeking a highly experienced Senior CQL (Clinical Quality Language) and DQM (Data Quality Management) Specialist to lead and drive quality initiatives in healthcare data and clinical quality measurement. The ideal candidate will have deep expertise in Clinical Quality Language (CQL), healthcare quality measurement standards, and comprehensive data quality management practices. This role will be pivotal in enhancing clinical quality reporting and ensuring data integrity across complex healthcare data environments. Key Responsibilities Develop, implement, and maintain Clinical Quality Language (CQL) logic for clinical quality measures, decision support rules, and healthcare data standards. Lead Data Quality Management initiatives to monitor, assess, and improve healthcare data integrity, completeness, and accuracy. Collaborate with clinical, analytics, and IT teams to translate clinical guidelines into computable CQL expressions. Design and execute data validation and reconciliation processes to ensure high-quality datasets for clinical reporting and quality improvement programs. Analyze healthcare data sources for quality issues and develop remediation plans. Provide technical guidance and mentorship to junior team members on CQL authoring and data quality best practices. Support compliance with healthcare regulations (e.g., CMS, ONC, HL7 FHIR, eCQMs). Stay updated with evolving clinical quality standards, tools, and industry best practices. Develop training materials and conduct workshops on CQL and data quality management. Work with cross-functional teams to integrate quality measures into clinical workflows and health IT systems. Required Qualifications 10+ years of experience in healthcare quality measurement, clinical data management, or healthcare IT. Strong proficiency in Clinical Quality Language (CQL), including authoring, testing, and implementing CQL-based quality measures. Extensive experience with Data Quality Management (DQM) frameworks, tools, and methodologies. Deep understanding of clinical quality measurement standards such as eCQMs, HEDIS, and related CMS and ONC regulations. Familiarity with HL7 FHIR resources and healthcare data exchange standards. Experience with clinical decision support (CDS) systems and clinical guideline modeling. Excellent analytical, problem-solving, and communication skills. Ability to lead projects, manage stakeholder expectations, and work collaboratively in cross-disciplinary teams. Preferred Skills Experience with quality reporting platforms (e.g., CMS QRDA, Quality Reporting Document Architecture). Knowledge of data analytics tools (e.g., SQL, Python, R) for data quality assessment. Familiarity with healthcare data repositories, EHR systems, and data governance. Certification in healthcare quality (e.g., CPHQ) or clinical informatics. Qualifications Graduation Range of Year Experience-Min Year 7 Range of Year Experience-Max Year 9

Job Description Responsible for software development projects involving design, development, testing, debugging and implementation of software applications and source code to support end users needs. This is an operational role, responsible for driving day-to-day operations. Responsibilities Participate in designing discussions, planning meetings. Developing the new application/software based on the business requirements. Translating designs into high quality code at all levels of SDLC Involve in defining infrastructure and deployment requirements. Build and maintain operational tools for testing, deployment, monitoring, and analysis. Integrate software components and third-party programs. Develop, test, troubleshoot, debug and upgrade software across a wide array of services and functional areas. Create technical documentation for reference and reporting. Involve with Product Owners and teams in story grooming, backlog maintenance and prioritization and planning. Prepare Test Strategies and Test Design Identify tools and approach for automated testing. Generate Test reports and based on the features, modules, severity, and releases based. Desired Skill sets Expert code/test case writing skills Ability to develop unit testing of code components or complete applications. Understand concepts of software engineering. Experience with software design, coding, testing and development. Knowledge and/or experience in scrum/Agile techniques

Roles and Responsibilities Design, develop, test, deploy, and maintain large-scale Java applications using Spring Boot. Collaborate with cross-functional teams to identify requirements and implement solutions. Ensure high-quality code by following best practices, coding standards, and testing methodologies. Troubleshoot issues related to application performance, scalability, and reliability. Participate in code reviews to improve overall quality of the software product. Desired Candidate Profile 3-5 years of experience in Java development with expertise in Spring Boot. Strong understanding of REST API development using Hibernate for database interactions.

To drive the implementation, customization, and optimization of Odoo ERP, particularly focusing on Retail and POS modules. The role supports the operational needs of our retail sites by ensuring seamless integration, efficient workflows, and scalable solutions that align with global retail strategies. Key Responsibilities Lead the design, development, and deployment of Odoo solutions across Retail and POS modules. Customize Odoo workflows, dashboards, and interfaces based on functional and operational requirements. Collaborate with cross-functional teams to align business processes with Odoo capabilities. Ensure integration of POS systems with inventory, accounting, CRM, and third-party hardware (e.g., barcode scanners, printers). Troubleshoot and resolve system issues with a focus on minimizing business disruption. Develop and maintain system documentation, user manuals, and training materials. Deliver ongoing support, enhancements, and upgrades for Odoo Retail applications. Conduct data migration and validation during system upgrades or store rollouts. Keep current with Odoo updates, modules, and best practices to ensure platform scalability and performance. Key Cultural Fit You’re entrepreneurial, solution-driven, and thrive in fast-paced retail environments. You break complex challenges into smart, manageable solutions. You blend analytical thinking with strong execution to deliver measurable impact. You adapt quickly, act decisively, and work effectively across departments and geographies Work Experience: 4–6 years of experience in Odoo ERP implementation with a strong focus on Retail and POS modules. Proven experience in supporting multi-location retail networks through Odoo. Solid background in system integration, automation, and process optimization in a retail environment. 4–6 years of experience in Odoo ERP implementation with a strong focus on Retail and POS modules. Proven experience in supporting multi-location retail networks through Odoo. Solid background in system integration, automation, and process optimization in a retail environment. Internal: IT, Retail Operations, Supply Chain, Finance, Digital Transformation teams, External: Odoo Partners, ERP Vendors, Technology Consultants

JD Summary: Youll take the wheel for all things iOS in mobile banking—build scalable, secure, and delightful iOS journeys for millions of customers. This is not just Swift coding—this is owning the user experience and compliance readiness end-to-end. Key Responsibilities: Architect Swift-based iOS modules for login, payments, onboarding, and account services. Set the code and performance bar for junior iOS developers. Ensure accessibility, security, and App Store compliance. Handle MDM, SDK versioning, and OTA update strategies. Lead CI/CD efforts for iOS pipelines (Fastlane, TestFlight, etc.) Core Responsibilities: Swift, Combine, MVVM-C, GCD expertise. iOS security practices – Keychain, App Attest, Jailbreak detection. Experience shipping BFSI apps to App Store. DevOps-friendly with versioning, environment configs, and OTA rollout plans.

Experience and Qualifications Required A Bachelors Degree in Computer Science, or a related engineering discipline. Experience in modern programming languages, preferably Java and TypeScript working with a variety of technologies, including ReactJS, MongoDB, PostgreSQL. Experience using Kubernetes, Docker, and Jenkins, for containerization and CI/CD is a plus. Knowledge of scalable distributed systems with deep understanding of object oriented design and design patterns. Knowledge of designing APIs and microservices. Experience working on web technologies. Deep understanding of messaging systems. Excellent communication skills and ability to work effectively with developers, testers, and business stakeholders.

Dataverse, Model-Driven Apps, Plugins, or Dataflows.

Job purpose: Design, develop, and deploy end-to-end AI/ML systems, focusing on large language models (LLMs), prompt engineering, and scalable system architecture. Leverage technologies such as Java/Node.js/NET to build robust, high-performance solutions that integrate with enterprise systems. Who You Are: Education: Bachelors or Masters degree in Computer Science, Engineering, or a related field. PhD is a plus. 5+ years of experience in AI/ML development, with at least 2 years working on LLMs or NLP. Proven expertise in end-to-end system design and deployment of production-grade AI systems. Hands-on experience with Java/Node.js/.NET for backend development. Proficiency in Python and ML frameworks (TensorFlow, PyTorch, Hugging Face Transformers). Key Responsibilities: 1. Model Development & Training: Design, train, and fine-tune large language models (LLMs) for tasks such as natural language understanding, generation, and classification. Implement and optimize machine learning algorithms using frameworks like TensorFlow, PyTorch, or Hugging Face. 2. Prompt Engineering: Craft high-quality prompts to maximize LLM performance for specific use cases, including chatbots, text summarization, and question-answering systems. Experiment with prompt tuning and few-shot learning techniques to improve model accuracy and efficiency. 3. End-to-End System Design: Architect scalable, secure, and fault-tolerant AI/ML systems, integrating LLMs with backend services and APIs. Develop microservices-based architectures using Java/Node.js/.NET for seamless integration with enterprise applications. Design and implement data pipelines for preprocessing, feature engineering, and model inference. 4. Integration & Deployment: Deploy ML models and LLMs to production environments using containerization (Docker, Kubernetes) and cloud platforms (AWS/Azure/GCP). Build RESTful or GraphQL APIs to expose AI capabilities to front-end or third-party applications. 5. Performance Optimization: Optimize LLMs for latency, throughput, and resource efficiency using techniques like quantization, pruning, and model distillation. Monitor and improve system performance through logging, metrics, and A/B testing. 6. Collaboration & Leadership: Work closely with data scientists, software engineers, and product managers to align AI solutions with business objectives. Mentor junior engineers and contribute to best practices for AI/ML development. What will excite us: Strong understanding of LLM architectures and prompt engineering techniques. Experience with backend development using Java/Node.js (Express)/.NET Core. Familiarity with cloud platforms (AWS, Azure, GCP) and DevOps tools (Docker, Kubernetes, CI/CD). Knowledge of database systems (SQL, NoSQL) and data pipeline tools (Apache Kafka, Airflow). Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Ability to work in a fast-paced, collaborative environment. What will excite you: Lead AI innovation in a fast-growing, technology-driven organization. Work on cutting-edge AI solutions, including LLMs, autonomous AI agents, and Generative AI applications. Engage with top-tier enterprise clients and drive AI transformation at scale. Location: Ahmedabad

Role & responsibilities Minimum 8 years of Experience in Oracle Fusion HCM Modules • Should have at least 4 Implementation Experience as a Functional Consultant. • Must have a strong track record of delivering Oracle Fusion HCM solutions, including extensive experience in the areas of business process analysis, requirement definition and solution design. • Should have done to end to end implementation for the below modules for US legislation o Fusion Absence Management • Good knowledge in o Absence Fast Formulas o Fusion Core HR • Should have good communication and presentation skills Preferred candidate profile Based on Experience/Seniority of the candidate

The ideal candidate will have a strong background in IT Services & Consulting, specifically in Workday technical consulting. Roles and Responsibility Collaborate with cross-functional teams to design and implement Workday solutions. Provide technical leadership and expertise on Workday products and services. Develop and maintain technical documentation for Workday projects. Troubleshoot and resolve complex technical issues related to Workday. Conduct training sessions for clients on Workday best practices. Stay updated with the latest Workday features and functionality. Job Requirements Minimum 6 years of experience in Workday technical consulting or a related field. Strong knowledge of Workday architecture, integrations, and data models. Experience with Workday implementation, configuration, and customization. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

Core Responsibilities Technical Leadership : Oversee the design and development of scalable, high-performance systems, ensuring alignment with Quick Commerce objectives. Team Collaboration : Work closely with cross-functional teams, including product managers and designers, to deliver impactful solutions. Mentorship : Guide and mentor junior engineers, fostering a culture of continuous learning and improvement. System Architecture : Lead the architecture and implementation of backend systems, APIs, and microservices. Code Quality : Ensure adherence to best practices in coding, testing, and deployment, maintaining high standards of software quality. Innovation : Stay abreast of industry trends and integrate new technologies to enhance technical capabilities. Self-Driven : Proactive in identifying and solving problems. Adaptable : Comfortable working in a dynamic, fast-paced environment. Collaborative : Able to work effectively within cross-functional teams. Innovative : Keen on exploring and implementing new technologies and methodologies.

Role & responsibilities Experience: 8-10 years in the Data and Analytics domain with expertise in the Microsoft Data Tech stack. Leadership: Experience in managing teams of 8-10 members. Technical Skills: Expertise in tools like Microsoft Fabric, Azure Synapse Analytics, Azure Data Factory, Power BI, SQL Server, Azure Databricks, etc. Strong understanding of data architecture, pipelines, and governance. Understanding of one of the other data platforms like Snowflake or Google Big query or Amazon Red shift will be a plus and good to have skill. Tech stack - DBT and Databricks or Snowflake Microsoft BI - PBI, Synapse and Fabric Project Management: Proficiency in project management methodologies (Agile, Scrum, or Waterfall). Key Responsibilities Project Delivery & Management: Involved in the delivery of project. Help and define project plan, and ensure timelines are met in project delivery. Maintain quality control and ensure client satisfaction at all stages. Team Leadership & Mentorship: Lead, mentor, and manage a team of 5 to 8 professionals. Conduct performance evaluations and provide opportunities for skill enhancement. Foster a collaborative and high-performance work environment. Client Engagement: Act as the primary point of contact on technical front. Understand client needs and ensure expectations are met or exceeded. Conduct and do bi-weekly and monthly reviews on projects with customer. Technical Expertise & Innovation: Stay updated with the latest trends in Microsoft Data Technologies (Microsoft Fabric, Azure Synapse, Power BI, SQL Server, Azure Data Factory, etc.). Provide technical guidance and support to the team. Regards, Ruchita Shete Busisol Sourcing Pvt. Ltd. Tel No: 7738389588 Email id: ruchita@busisol.net

What are we looking for We are looking for a seasoned Technical Lead with extensive experience in designing and developing scalable software solutions. The ideal candidate will have strong leadership abilities, excellent problem-solving skills, and expertise in guiding teams through complex technical challenges. A deep understanding of both frontend and backend technologies, combined with a passion for mentoring and driving innovation, is essential to excel in this role. Location: Gurgaon Roles & Responsibilities As a Technical Lead, he/she will be a part of a team of hardworking people responsible for creating and maintaining a suite of cutting-edge web applications, and client applications in a fast-paced results-oriented environment. The Technical Lead utilizes his/her Design and Architecture knowledge coupled with Java and Server-side, Engineering and Web Development experience in understanding the constraints and needs of the business to elevate the quality of the output of the entire team over time The Technical Lead would be owner of the solution for all layers of architecture in a n-tier architecture. The incumbent will lead by example, prioritize quality, and help define design for the full suite of applications The incumbent will own the SDLC engineering processes including (but not limited to) Requirement Analysis Document, Impact Analysis, Design and design review, Solution, Coding, Code review, Unit testing, Integration testing, Bug fixing, Delivery on lower and higher env and support to other teams like QA, Prod support, etc The incumbent will be expected to engage in product discussions and collaborate with multiple stakeholders across the project Required Experience 8-12 years of experience in SDLC. Agile (Scrum) is a must have. Strong exp. on core java concepts like oops, multithreading, collections & exception handling with hands on knowledge of debugging skills, performance tuning and excellent coding practices Must have strong hands-on experience with Java and Spring MVC, Spring Boot, Spring Security Good hands-on experience in any JavaScript framework, be it AngularJS/ReactJS/Ext.JS etc. Good experience in SQL server. (DDL and DML) Expertise knowledge of Microservices Architecture and Web services(RESTful) Good experience with Unit Testing processes and tools (Junit, Mockito) Hands-on experience with Design Principles, Patterns and architectural styles Exposure to Agile/Scrum methodology and TDD (Test Driven Development) Excellent code review & debugging/troubleshooting skills. Should have knowledge of performance tuning of the application for SQL, Java code, Memory management and design. Should have basic understanding of the NFRs and its applicability HLD/LLD is a must. Non-Technical / Behavioural competencies required Must have worked with US based clients in onsite/off shore delivery model Strong verbal and written communication, technical articulation, listening, and presentation skills are essential Should have proven analytical and problem-solving skills Demonstrated expertise in prioritization, time management, and stakeholder management (both internal and external) is necessary Should be a quick learner, self-starter, proactive, and an effective team player Must have experience working under tight deadlines within a matrix organizational structure Please email your resume to jobs@spectramedix.com to apply

Role Purpose Product Owner to lead the development of innovative digital and operational solutions for our clients and internal stakeholders. The Product Owner will serve as the voice of the customer within agile delivery teams and will own the product backlog, ensuring alignment with the organization's goals and regulatory standards. This role requires a strong understanding of both the business domain and technology, along with a passion for delivering measurable outcomes. Do Very good understanding of the Financial Markets and Capital Markets Domain In-Depth understanding of one or more of the following Derivatives asset classes Rates/Commodities/FX derivatives, including trade life cycle Define and own the product vision, roadmap, and success metrics in collaboration with business stakeholders and senior leadership. Develop, prioritize, and maintain the product backlog in alignment with business priorities and customer needs. Act as the primary liaison between business units and Agile teams, ensuring clear and consistent communication of requirements. Translate high-level business requirements into actionable user stories with clear acceptance criteria. Lead sprint planning, backlog grooming, and review sessions to ensure timely delivery of features. Monitor product performance and customer feedback to continuously enhance features and functionality. Ensure compliance with regulatory, operational risk, and information security policies. Drive cross-functional collaboration with UX/UI designers, developers, testers, and data teams. Evangelize product value across the organization and act as a change agent for product-centric thinking Required Qualifications Bachelors/ Masters degree in Business, Computer Science, Engineering, or related field. 6 - 8 years of experience in product management, product ownership, or business analysis in financial services or fintech. Strong understanding of Agile/Scrum methodologies and experience working as a Product Owner in a SAFe or Agile delivery framework Strong analytical and problem-solving skills, with the ability to interpret complex business needs. Excellent communication, stakeholder management, and presentation skills. Proficient with tools such as JIRA, Confluence, or equivalent. Preferred Qualifications Certified Scrum Product Owner (CSPO), SAFe PO/PM certification, or equivalent. Experience working in banking platforms like market risk, liquidity or regulatory/compliance systems. Familiarity with APIs, microservices, cloud technologies (AWS, Azure), and digital transformation programs. Experience working with user research, A/B testing, and data-driven product development. Mandatory Skills: Securities and Capital Markets.Experience5-8 Years.

Role Purpose As a Scrum Master , you will serve as a leader and mentor for one or more Agile teams, facilitating Agile ceremonies, removing impediments, and driving continuous improvement to enable the successful delivery of business value. Do Guide and coach the team on Agile principles and Scrum practices. Excellent knowledge in financial market and financial products including derivative asset classes like Rates, FX, Commodities, Equity and their trade life cycle. Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Support the Product Owner with backlog grooming and ensure a clear and prioritized backlog. Foster a collaborative, self-organizing, and high-performing team environment. Identify and help remove impediments or blockers to the teams progress. Track and communicate key metrics such as velocity, burndown, and team performance. Collaborate with other Scrum Masters and stakeholders to coordinate dependencies across teams. Promote Agile maturity by championing Agile practices and facilitating Agile training sessions where necessary. Shield the team from external interruptions and distractions. Assist in organizational change efforts that support Agile transformation Required Qualifications Bachelors degree in Computer Science, Information Technology, Business, or related field. 4-6 years of experience as a Scrum Master or Agile Project Manager. Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.). Certified ScrumMaster (CSM), PSM, or equivalent certification. Proven experience facilitating Agile teams and ceremonies. Excellent communication, facilitation, and interpersonal skills. Preferred Qualifications Experience working in large-scale Agile environments (e.g., SAFe, LeSS). Knowledge of financial services and banking processes. Familiarity with Agile tools such as JIRA, Rally, Confluence, etc. Strong conflict resolution and coaching skills. Experience with hybrid or distributed teams. Mandatory Skills: Securities and Capital Markets.Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience5-8 Years.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Financials Cloud Accounts Payable. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN. Experience5-8 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: BY Warehouse management System. Experience8-10 Years.