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Technical Lead 6B/A

8 - 13 years

10 - 20 Lacs

Chennai Pune Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Palo Alto Firewall Cyberark Checkpoint Firewall Cisco Firewall Microsoft Security Fortinet F5

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities Provide second-line support and escalate helpdesk tickets for our customer base Operate 24/7 tailor-made and standardized ICT solutions, ensuring service management and meeting/exceeding expectations of external professional customers in accordance with SLAs and SLOs Develop, maintain, and share technical expertise, documenting all case-related information clearly and concisely in internal systems Handle incidents by ensuring timely pickup and resolution, collaborating with the team to restore service Assess and implement changes for customers within the foreseen SLAs Preferred candidate profile Bachelors degree or equivalent experience Excellent interpersonal skills and team-oriented attitude Between 8+years of help-desk experience with expertise in security products Experience with one or more of the following technologies: Palo Alto, Fortinet, Microsoft Security, F5, Check Point, Cisco, CyberArk Understanding security concepts such as IAM, DDOS, CASB, Cloud Security, Endpoint Security, Application Security Verbal and written fluency in English (C1 or C2 preferred)

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www.infosys.com

IT Services and IT Consulting

Bangalore Karnataka

10001 Employees

4329 Jobs

    Key People

  • Salil Parekh

    CEO & Managing Director

  • Richard Lobo

    Executive Vice President and Head of Human Resources

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