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1.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Review& interpret new specifications&revisions of existingspecifications Understand all requirements for samples,workflows,testequipment Research&study products&specifications through learning,userfeedback,information improve quality of documentation Required Candidate profile Exp in editing&preparing technicaldocuments Projectmanagement skills to manage&complete several large projects whichrequire support Exp in automotive technical specifications USCAR/OEM specifications
Posted 1 week ago
5.0 - 8.0 years
27 - 42 Lacs
Pune
Work from Office
Salesforce Junior Architect (7-9 Yrs): Job Requirements Qualifications and Experience Educational Background: A graduate degree is mandatory. Salesforce Experience: A minimum of 7 years of relevant Salesforce experience is required. Project Experience: 0-2 projects as an architect, with experience in mid or large end-to-end Salesforce project implementations across multiple teams. Key Responsibilities Create architecture designs that meet complex integration requirements using tools such as MuleSoft and Informatica. Design data migration requirements and ensure seamless data transfer. Develop solutions primarily on the Force.com platform using Salesforce configurable and customizable components. Technical Skills Experience in Salesforce Lightning is a must. Hands-on experience in Salesforce configuration and customization, including Apex and Lightning Web Components (LWC). Proficiency in release management and continuous integration methodologies. Familiarity with both Waterfall and Agile project execution methodologies. In-depth Salesforce technical experience in Sales Cloud, Service Cloud, and Experience Cloud. Expertise in customization and configuration of Salesforce platforms. Knowledge of Salesforce integration with various systems. Expertise in out-of-the-box (OOB) Salesforce capabilities and community features. Additional Skills A good understanding of UI/UX principles. Ability to improve architecture and optimize performance of very complex software systems. Proficiency in the standard data model and SOQL (Salesforce Object Query Language). Capability to configure security features such as profile permissions, permission sets, public groups, and roles. Familiarity with Salesforce APIs. Experience in data migration activities. Experience in the implementation of various tools for code reviews, version control, and deployment. Excellent troubleshooting, analytical, and debugging skills in Salesforce. Awareness of the latest Salesforce features. Ability to seek out ways to utilize Salesforce to improve processes and productivity, and to make recommendations. Client Relationship Skills Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members. Certifications (Certification as Preferred) • Salesforce Certified Platform Developer II
Posted 1 week ago
2.0 - 7.0 years
4 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Qualifications: Graduate with 18 months of international Networking process experience. Both Side Cab Facility Pay range and compensation Package:The salary range for this position is 4LPA to 5 LPA. Share cv on WhatsApp:- 6367194878
Posted 1 week ago
6.0 - 10.0 years
5 - 10 Lacs
Hyderabad
Work from Office
Roles and Responsibilities: Work with offshore and global teams to understand project scope including analysis domain, boundary condition, material models, type of analysis etc. Active Coordinator for multiple groups that include Design, Aerodynamics and Structures teams for Project specific inputs Ability to work autonomously and prioritize multiple projects Review technical presentations, interpret the results and present the same to Customer Expertise in dealing with Design and Technical Discipline reviews Responsible for ensuring 100% quality and on-time delivery Conduct project review meetings to share the lessons learned and best practices to the team to improve the quality Responsible for providing alternative solutions on field issues Responsible for process improvements by developing Automation tools Work on complex CAE problems to assist product development Prepare Technical proposals and Business cases for new process improvement areas Perform Design Modifications as per need and validating the same with FEA Demonstrate Excellent Technical, Project Management, Interpersonal and Problem solving skills Mandatory skills: Minimum 6 years of experience in Stress analysis of Aero engine components (Rotors, Cases, Stators and Externals) using commercial Finite Element Analysis tool. Expertise in handling various structural analysis tools preferably ANSYS Classic, Ansys Workbench, Hypermesh etc 2D & 3D Finite Element modeling of simple, moderate and complex components (Hexahedral & tetrahedral elements) using ANSYS-APDL or Workbench Linear and non-linear static stress analysis (Geometric, Material and contact Linearity) using ANSYS-APDL or Workbench Modal, Harmonic and transient Dynamic stress analysis using ANSYS-APDL or Workbench Strength, stability and Durability of components Damage tolerance analysis to estimate fracture life Should able to develop/modify APDL Macros Should able to build/update FE Models in HyperMesh. Desired Skills: Experience in scripting using Matlab, VB,TCL/Tk, Python is an added advantage Knowledge of Hand Calculations, Standards and Design codes is an added advantage Basic Knowledge of CAD tools is and added advantage Roles and Responsibilities Execute Stress analysis projects of Aero engine components (Rotors, Cases, Stators and Externals) using ANSYS-APDL or Workbench independently.
Posted 1 week ago
0.0 - 2.0 years
1 - 1 Lacs
Chennai
Work from Office
*Role & responsibilities Job Role: - Technical Operator - Quality - Warehouse - Assembly Operator Preferred candidate profile * ANY DEGREE *APPRENTICESHIP TRAINEE * BOTH MALE AND FEMALE
Posted 1 week ago
3.0 - 8.0 years
4 - 9 Lacs
Chennai
Work from Office
Key Responsibilities: Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction. Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs. Become a clients product expert, understanding software features, integrations, and workflows to support customer needs effectively. Create and update support documentation, FAQs, and user guides to improve the knowledge base and enhance customer self-service options. Work closely with internal teams, including Product Development, Quality Assurance, and Customer Success, to communicate customer feedback, escalate issues, and advocate for feature improvements. Assist with new customer onboarding and provide training as needed to ensure customers are proficient in using Client’s tools and features. Continuously seek opportunities to improve support processes, suggesting optimizations to enhance customer experience and efficiency. Use Client’s support ticketing system to track, prioritize, and report on issues, ensuring timely resolution and follow-up. Preferred candidate profile : Bachelor’s degree in computer science, Information Technology, Business, or a related field (preferred but not mandatory with relevant experience). 3-5 years in a technical support, product support, or customer service role, preferably within a SaaS environment. Experience with any CRM, ERP, or POS systems is highly desirable. Proficiency in troubleshooting software issues and analyzing data to identify root causes. Familiarity with SQL, APIs, and general knowledge of web technologies (HTML, CSS) is a plus. Experience with support tools (e.g., Zendesk, Jira, or similar) is preferred. Excellent communication and interpersonal skills, with a focus on customer empathy. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities.
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
chat process (technical background) Graduate fresher/6 months technical exp Salary- 25k inhand + incentives 5 days working with any 2 rotational week off
Posted 1 week ago
2.0 - 6.0 years
7 - 16 Lacs
Bengaluru
Hybrid
Job Description: Generating data and reporting requirements to support solution design and future business requirements Build Oracle BI Publisher (BIP) reports using data models. Assist with data mapping between Oracle Fusion data tables and current database table structures in Snowflake Create business reports, info tiles, and related dashboards with Oracle Fusion Design and implement custom reports using Oracle Fusion reporting tools to address company needs and business requirements Maintain expert product knowledge and use an analytical approach to identifying opportunities for enhancements; understand the Oracle out-of-the-box standard reporting options Create documentation and maintain custom reports, dashboard, and info tiles throughout quarterly upgrades; develop test scripts and manage execution Create and maintain standards and controls around productivity metrics and reporting for consistency across the department; maintain documentation for report creation and procedures Monitor and analyze key performance indicators to assess reports, performance, user engagement, and impacts on business outcomes Assist users with personalization, mobile features, report scheduling, and processing Required Knowledge, Skills, and Experience: 3-5 years of experience in Oracle Cloud ERP Financials applications, including General Ledger, Payables, Expenses, Assets and Receivables Hands-on experience in building Oracle BIP, OTBI reports, and Analysis reports using data models. Proficiency in creating templates such as RTF, eText, Excel, etc. Expertise in Oracle technologies such as OTBI, BIP/XML Publisher, SQL, PL/SQL, and Oracle Reports Experience in customizing reports using BI templates. Familiarity with using SOAP UI Bachelors degree in finance, Accounting, IT, Computer Science or related field Excellent problem-solving skills with experience in solutioning and troubleshooting Strong analytical skills and ability to think in a complex and rapidly changing environment Excellent oral and written communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders, both technical and non-technical Extensive experience in working with reporting software, including knowledge of SQL and basic table structures Strong business acumen and the ability to translate business requirements into technical specifications and vice versa Deep understanding of corporate reporting standards Project management skills to coordinate and oversee reporting strategies for current and future implementations Training and presentation skills to effectively educate and support employees in utilizing the dashboards, info tiles, and reports Analytical mindset and problem-solving abilities to identify process inefficiencies and propose effective solutions Proficient in Office 365 Suitewith emphasis on Microsoft Excel Proficiency in data analysis tools (e.g., Sigma, Python, R, SQL) and data visualization tools (e.g., MicroStrategy, Tableau, Power BI) Physical Requirements: Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up The office noise level in the work environment is typically, moderate Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Mumbai, Maharashtra, India
On-site
As Senior Technical Specialist expertise in Core Java, Spring, Hibernate, and Kafka to build scalable, high-performance systems, while integrating modern practices such as microservices, Docker, and CI/CD. Your strong understanding of SQL, relational databases, and UI technologies like React or Dojo will support full-stack development efforts. Collaborating in Agile teams, you will be hands-on in requirement analysis, coding, unit testing, and debugging. A proactive mindset, structured approach, and strong analytical skills will be key to your success in this role. You have: Bachelors degree with 5 to 10 years of development experience in EMS/NMS, planning tools, or OSS domains. Experienced in development activities including requirement analysis, coding, and unit testing. Demonstrates strong organizational skills and a quality-oriented approach to work. Strong verbal and written communication skills, essential for effective cross-functional collaboration. It would be nice if you also had Motivated to stay current with emerging technologies and continuously improve development practices. Exposure to UI technologies like Dojo and React is a plus. Solid domain knowledge in OTN, DWDM, SDH/SONET, Ethernet, GMPLS, and standard protocols such as NETCONF/RESTCONF. Proficient in Core Java, Spring Framework, Kafka, and Hibernate with experience in continuous integration and Agile methodologies. Expertise in relational databases, SQL, and ORM technologies such as JPA2 and Hibernate. Hands-on experience with microservices architecture, Docker containers, and messaging systems like Kafka is a strong advantage. Excellent analytical and debugging capabilities to resolve complex issues efficiently.
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Delhi, India
On-site
As Senior Technical Specialist expertise in Core Java, Spring, Hibernate, and Kafka to build scalable, high-performance systems, while integrating modern practices such as microservices, Docker, and CI/CD. Your strong understanding of SQL, relational databases, and UI technologies like React or Dojo will support full-stack development efforts. Collaborating in Agile teams, you will be hands-on in requirement analysis, coding, unit testing, and debugging. A proactive mindset, structured approach, and strong analytical skills will be key to your success in this role. You have: Bachelors degree with 5 to 10 years of development experience in EMS/NMS, planning tools, or OSS domains. Experienced in development activities including requirement analysis, coding, and unit testing. Demonstrates strong organizational skills and a quality-oriented approach to work. Strong verbal and written communication skills, essential for effective cross-functional collaboration. It would be nice if you also had Motivated to stay current with emerging technologies and continuously improve development practices. Exposure to UI technologies like Dojo and React is a plus. Solid domain knowledge in OTN, DWDM, SDH/SONET, Ethernet, GMPLS, and standard protocols such as NETCONF/RESTCONF. Proficient in Core Java, Spring Framework, Kafka, and Hibernate with experience in continuous integration and Agile methodologies. Expertise in relational databases, SQL, and ORM technologies such as JPA2 and Hibernate. Hands-on experience with microservices architecture, Docker containers, and messaging systems like Kafka is a strong advantage. Excellent analytical and debugging capabilities to resolve complex issues efficiently.
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
As Senior Technical Specialist expertise in Core Java, Spring, Hibernate, and Kafka to build scalable, high-performance systems, while integrating modern practices such as microservices, Docker, and CI/CD. Your strong understanding of SQL, relational databases, and UI technologies like React or Dojo will support full-stack development efforts. Collaborating in Agile teams, you will be hands-on in requirement analysis, coding, unit testing, and debugging. A proactive mindset, structured approach, and strong analytical skills will be key to your success in this role. You have: Bachelors degree with 5 to 10 years of development experience in EMS/NMS, planning tools, or OSS domains. Experienced in development activities including requirement analysis, coding, and unit testing. Demonstrates strong organizational skills and a quality-oriented approach to work. Strong verbal and written communication skills, essential for effective cross-functional collaboration. It would be nice if you also had Motivated to stay current with emerging technologies and continuously improve development practices. Exposure to UI technologies like Dojo and React is a plus. Solid domain knowledge in OTN, DWDM, SDH/SONET, Ethernet, GMPLS, and standard protocols such as NETCONF/RESTCONF. Proficient in Core Java, Spring Framework, Kafka, and Hibernate with experience in continuous integration and Agile methodologies. Expertise in relational databases, SQL, and ORM technologies such as JPA2 and Hibernate. Hands-on experience with microservices architecture, Docker containers, and messaging systems like Kafka is a strong advantage. Excellent analytical and debugging capabilities to resolve complex issues efficiently.
Posted 1 week ago
6.0 - 10.0 years
6 - 10 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
As a Technical Specialist, you will play a key role in defining, specifying, and implementing software solutions by translating use case and feature requirements into technical models and functional designs. You will be responsible for the design, implementation, and unit testing of software, including device drivers, microcode, and hardware-related software, while ensuring strong Software Configuration Management (SCM) practices. Hands-on expertise in React, J2EE/Core Java, data structures, JDBC, and Unix/Linux environments is required, along with experience in Spring, Hibernate, and Kafka. Familiarity with Oracle databases, SQL, Agile methodologies, network management (NMS/OSS), L2 layer domains, containerization (Docker, Kubernetes), and cloud security is preferred. You will contribute to analysis, design, and coding activities, driving innovation and high-quality software development. You Have: Bachelors degree with 6 to 10 years of experience. Familiarity with Oracle databases is preferable. Experience with Agile methodologies and SQL databases is preferable. It would be nice if you also had: Work experience in containerization (Docker, Kubernetes), cloud-native architecture, and cloud security is preferable. Knowledge of network management (NMS/OSS) and familiarity with the L2 layer domain is preferable. Expertise in React, J2EE/Core Java, data structures, and JDBC, with the ability to contribute to activities such as analysis, design, and coding. Proficiency in React for developing user interfaces and Unix/Linux environments. Experience with Spring and/or Hibernate frameworks is required. Strong understanding and practical application of data structures. Working knowledge of Kafka.
Posted 1 week ago
6.0 - 10.0 years
6 - 10 Lacs
Delhi, India
On-site
As a Technical Specialist, you will play a key role in defining, specifying, and implementing software solutions by translating use case and feature requirements into technical models and functional designs. You will be responsible for the design, implementation, and unit testing of software, including device drivers, microcode, and hardware-related software, while ensuring strong Software Configuration Management (SCM) practices. Hands-on expertise in React, J2EE/Core Java, data structures, JDBC, and Unix/Linux environments is required, along with experience in Spring, Hibernate, and Kafka. Familiarity with Oracle databases, SQL, Agile methodologies, network management (NMS/OSS), L2 layer domains, containerization (Docker, Kubernetes), and cloud security is preferred. You will contribute to analysis, design, and coding activities, driving innovation and high-quality software development. You Have: Bachelors degree with 6 to 10 years of experience. Familiarity with Oracle databases is preferable. Experience with Agile methodologies and SQL databases is preferable. It would be nice if you also had: Work experience in containerization (Docker, Kubernetes), cloud-native architecture, and cloud security is preferable. Knowledge of network management (NMS/OSS) and familiarity with the L2 layer domain is preferable. Expertise in React, J2EE/Core Java, data structures, and JDBC, with the ability to contribute to activities such as analysis, design, and coding. Proficiency in React for developing user interfaces and Unix/Linux environments. Experience with Spring and/or Hibernate frameworks is required. Strong understanding and practical application of data structures. Working knowledge of Kafka.
Posted 1 week ago
5.0 - 8.0 years
5 - 8 Lacs
Kolkata, West Bengal, India
On-site
As a Technical Specialist, you will play a key role in designing, developing, and enhancing software solutions for integrated hardware/software systems in the EMS/NMS or OSS domain. With expertise in Core Java, Spring, Kafka, Hibernate, and Agile development, you will analyze complex technical requirements, troubleshoot issues, and drive process improvements. You will also leverage your strong knowledge of Relational Databases, SQL, ORM technologies (JPA2, Hibernate), and UI frameworks like Dojo or React to deliver high-quality solutions. In addition to leading small projects and mentoring less experienced team members, you will apply best practices to maintain quality standards and ensure seamless customer experiences. A solid understanding of OTN, DWDM transport protocols, and hands-on experience in requirement analysis, coding, and unit testing will make you a valuable contributor to the team. You Have: Bachelors degree with 5 to 8 years of experience. Sound knowledge of CORE JAVA, Spring, Kafka, Hibernate, continuous integration, and agile practices. Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate). Exposure to UI technologies like Dojo and REACT is an added advantage. It would be nice if you also had: Should have hands-on experience in development activities such as requirement analysis, coding, and unit testing. Development experience in EMS/NMS or OSS and knowledge of OTN and DWDM transport protocols. Strong analytical and debugging skills. Works independently within broad guidelines, using best practices and knowledge of internal and external business issues. Substantial discretion and applies specialist knowledge, analytical skills, judgment, and broad conceptual. Analyses, designs, develops, and tests products, services, improvements, and bug resolutions for integrated hardware/software systems. Resolves customer trouble tickets, diagnoses complex problems/issues (e.g., hardware, software, or a combination) and provides resolutions or recommends corrective actions. Plans technical requirements based on customers needs. Retains technical and design knowledge for assigned products and technologies and provides training to lower support teams (Tier 2 and Tier 3).
Posted 1 week ago
3.0 - 5.0 years
3 - 5 Lacs
Kolkata, West Bengal, India
On-site
As a Technical Specialist, you will lead and contribute to the development of medium-to-high complexity features, ensuring well-structured design specifications and process improvements. You will support peers, drive technical discussions, and resolve challenges within your area of expertise. Strong hands-on experience in React, Core Java, JDBC, Spring, Hibernate, and Kafka is required, along with a solid understanding of data structures. Proficiency in Oracle databases, Unix/Linux environments, and Agile methodologies is essential, while familiarity with PostgreSQL, Apache Pinot, AI/ML, analytics, and network management (L2 layer domain) is preferred. You will own small to medium features, enhancing solutions and ensuring high-quality software development. You Have: Bachelors degree with 3 to 5 years of experience. Expertise in React, Core Java, and JDBC. Experience with Spring and/or Hibernate frameworks is required. Strong understanding and practical application of data structures are necessary. Working knowledge of Kafka is essential. It would be nice if you also had: Familiarity with Oracle databases and PostgreSQL databases is preferred. Proficiency in Unix/Linux environments is preferred. Experience in AI/ML and analytics with Agile methodologies. L2 layer domain knowledge is advantageous. Lead and perform development activities for medium- to high-complexity features. Create design specifications for basic, small-scope, or less complex features. Support peers in completing tasks within their own area(s) of expertise. Lead technical discussions with peers to resolve identified issues within their area(s) of expertise. Improve existing processes and solutions. Own small- to medium-sized features.
Posted 1 week ago
3.0 - 5.0 years
3 - 5 Lacs
Delhi, India
On-site
As a Technical Specialist, you will lead and contribute to the development of medium-to-high complexity features, ensuring well-structured design specifications and process improvements. You will support peers, drive technical discussions, and resolve challenges within your area of expertise. Strong hands-on experience in React, Core Java, JDBC, Spring, Hibernate, and Kafka is required, along with a solid understanding of data structures. Proficiency in Oracle databases, Unix/Linux environments, and Agile methodologies is essential, while familiarity with PostgreSQL, Apache Pinot, AI/ML, analytics, and network management (L2 layer domain) is preferred. You will own small to medium features, enhancing solutions and ensuring high-quality software development. You Have: Bachelors degree with 3 to 5 years of experience. Expertise in React, Core Java, and JDBC. Experience with Spring and/or Hibernate frameworks is required. Strong understanding and practical application of data structures are necessary. Working knowledge of Kafka is essential. It would be nice if you also had: Familiarity with Oracle databases and PostgreSQL databases is preferred. Proficiency in Unix/Linux environments is preferred. Experience in AI/ML and analytics with Agile methodologies. L2 layer domain knowledge is advantageous. Lead and perform development activities for medium- to high-complexity features. Create design specifications for basic, small-scope, or less complex features. Support peers in completing tasks within their own area(s) of expertise. Lead technical discussions with peers to resolve identified issues within their area(s) of expertise. Improve existing processes and solutions. Own small- to medium-sized features.
Posted 1 week ago
3.0 - 5.0 years
3 - 5 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
As a Technical Specialist, you will lead and contribute to the development of medium-to-high complexity features, ensuring well-structured design specifications and process improvements. You will support peers, drive technical discussions, and resolve challenges within your area of expertise. Strong hands-on experience in React, Core Java, JDBC, Spring, Hibernate, and Kafka is required, along with a solid understanding of data structures. Proficiency in Oracle databases, Unix/Linux environments, and Agile methodologies is essential, while familiarity with PostgreSQL, Apache Pinot, AI/ML, analytics, and network management (L2 layer domain) is preferred. You will own small to medium features, enhancing solutions and ensuring high-quality software development. You Have: Bachelors degree with 3 to 5 years of experience. Expertise in React, Core Java, and JDBC. Experience with Spring and/or Hibernate frameworks is required. Strong understanding and practical application of data structures are necessary. Working knowledge of Kafka is essential. It would be nice if you also had: Familiarity with Oracle databases and PostgreSQL databases is preferred. Proficiency in Unix/Linux environments is preferred. Experience in AI/ML and analytics with Agile methodologies. L2 layer domain knowledge is advantageous. Lead and perform development activities for medium- to high-complexity features. Create design specifications for basic, small-scope, or less complex features. Support peers in completing tasks within their own area(s) of expertise. Lead technical discussions with peers to resolve identified issues within their area(s) of expertise. Improve existing processes and solutions. Own small- to medium-sized features.
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
5.0 - 10.0 years
12 - 18 Lacs
Hyderabad
Work from Office
Drive continuous improvement for Transaction Quality and Delivery Manage Call Quality & Client related KPIs. Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery. Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the process. Drive Process control & Compliance in addition to managing the Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Provide quality floor support, feedback, refresher Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted. Run FMEA and compliance audits and health check of the account Desired Skills: People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees. Ability to provide leadership, direction and motivation to build high performing teams Excellent Communication skills Data Handling / data interpretation skills Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. Detail oriented, Strong organizational skills, Presentation skills Trained /Certified in Green Belt Role & responsibilities Preferred candidate profile
Posted 1 week ago
8.0 - 10.0 years
20 - 24 Lacs
Pune
Work from Office
Lead Developer with 8+ years in cloud-native development using AWS You will participate in the design, development, and deployment of scalable and robust applications using AWS Cloudfront, S3 buckets, Node.js, TypeScript, React.js, Next.js, Stencil.js, and Aurora Postgres SQL.Implement microservices that integrate with Databricks as a Data Lake and consume data products. Key Responsibilities Lead a squad of developers in delivering high-quality, scalable backend solutions Collaborate closely with other technical leads to align on standards, interfaces, and dependencies Hands-On on Coding and Development: Design and implement microservices using Nodejs and TypeScript Build and maintain RESTful APIs Optimize services hosted on AWS (CloudFront, S3, Aurora PostgreSQL, etc) System Architecture & Operations: Contribute to system architecture and component design in collaboration with other leads and architects Leverage Databricks as a data lake backend (no data engineering needed) Ensure secure and reliable authentication/authorization using Auth0 Contribute to agile ceremonies (stand-ups, sprint planning, retrospectives) Use Jira and Confluence to track and document work Cross-Team Collaboration: Work with front-end engineers (Reactjs, Nextjs), DevOps, QA, and product managers
Posted 1 week ago
2.0 - 7.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Job role - Process Trainer ****Salary upto 7.5LPA**** Required Candidate profile Profile- Min 1 year experience as Process Trainer in International BPO. Excellent communication skills in English. Graduation mandatory. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943
Posted 2 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Hyderabad, Bengaluru
Work from Office
Job Role - Quality Analyst ****Salary upto 6.5LPA**** Required Candidate profile - Minimum 1 year experience as Quality Analyst in International BPO - Should have knowledge about 7QC Tools. For More info call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943
Posted 2 weeks ago
0.0 - 4.0 years
3 - 6 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
JD 1. Master Data Management: a. Understand usage of Master Data in ManpowerGroup. b. Support creation, maintenance, correction and usage of Master Data within MPG to facilitate the working of platforms. 2. System Administration and User Administration a. Create, maintain and provide access to Users in Cloud Applications. b. Create SSO groups, AD enabled, RBAC access control c. Maintain Cloud Applications d. Security administration for access to global HR & Financial systems and applications e. Monitor system performance and administration of services for all the PeopleSoft environments f. Assist with debugging and tuning the batch cycle 3. Reporting and Analytics solution: a. Development and maintenance of Oracle reports ( BI Publisher/ Transactional Dashboards). b. Understand the data and relationship of data to business process for facilitating report development. c. Develop customer and outside facing reports and documents using XML tools. Gaining Exposures and Training and Certifications: In this role the Graduate Hire consultants will be given opportunity to: 1. Learn about Oracle ERP SaaS Cloud applications 2. Gain knowledge and Certification in ERP SaaS Cloud applications through hands on training and self-paced learning. 3. Mentorship to develop Technical and Functional skills, to proceed to technical consultant or functional consultant role. 1. This position will contribute to bring success of the usability and maintainability of the Oracle cloud Platform. This position will be part of a core group of support function teams which drives implementation and adoption of Oracle Cloud globally. 2. Perform technical troubleshooting and root cause analysis as needed to support production operations What you should bring to MPG: 1. Bachelor or masters degree in STEM (Engineering or IT) with good academic record. 2. A hunger to learn and very good work ethics. 3. Adaptability to work with multiple countries, time zones and culture. 4. Technology skills around PL/SQL or other coding languages. 0-12 months experience. Any experience on Oracle SaaS platform, ERP or technology will be considered a plus point.Role & responsibilities Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.
Posted 2 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
6.0 - 11.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Cushman Wakefield is looking for Facility Executive Soft Service to join our dynamic team and embark on a rewarding career journey. Oversee the maintenance and operation of facilities. Ensure facilities are clean, safe, and well-maintained. Coordinate with vendors and service providers for facility-related tasks. Monitor and report on facility performance metrics. Assist in planning and implementing facility improvement projects. Maintain accurate records of facility activities and expenses. Ensure compliance with safety and quality standards. Provide training and support to facility staff.
Posted 2 weeks ago
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