Technical Instructional Designer

Job Title: Technical Instructional Designer / Technical eLearning Developer

Experience:

Location:

Work model:

Role Summary

Trianz is seeking a motivated Technical Instructional Designer/eLearning Developer to design and develop high-quality learning solutions for product, engineering, partner and customer-facing teams in a fast-paced SaaS/cloud product organization. This role focuses on content creation and development execution under the guidance of senior team members, working collaboratively to deliver effective technical learning experiences. The ideal candidate will apply instructional design methodologies and learning technologies to create engaging, technical learning content that supports product adoption and skill development.

Key Responsibilities

Learning Content Development & Production

• Develop learner-centric technical content for internal teams (engineering, product management, customer success, DevOps) and external audiences (partners, developers, end-users)
• Convert business use cases, product features, APIs, SOPs, and technical documentation into clear, accessible learning modules with support from AI-assisted content creation tools
• Build interactive learning modules across multiple formats: eLearning courses, microlearning units, interactive exercises, and self-paced tutorials
• Create assessments including scenario-based evaluations, knowledge checks, and practical quizzes

AI-Assisted Content Creation

• Learn and utilize AI tools (Claude, Copilot, etc.) to enhance content development and streamline production workflows
• Support implementation of AI-powered features for improved learning experiences
• Use generative AI for content creation assistance and basic automation tasks
• Contribute to AI-driven content optimization initiatives under senior guidance

Technical Content Integration

• Collaborate with product managers, engineering teams, and enablement teams to develop accurate training content aligned with product releases
• Develop product training modules, user onboarding materials, and learning resources
• Create hands-on exercises and practical learning activities
• Support the design of learning content for cloud platforms, APIs, and technical tools

Learning Operations Support

• Support learning needs assessments and contribute to skill gap analysis projects
• Apply instructional design methodologies (ADDIE, SAM) with guidance from senior team members
• Assist with learning analytics data collection and basic reporting
• Participate in cross-functional learning projects and collaborate effectively with team members

Required Technical Skills

Core Instructional Design Experience

• 4-8 years of experience in instructional design, with exposure to technical or product-focused learning environments
• Ability to break down technical concepts (APIs, software development, cloud basics) for diverse audiences
• Understanding of learning science principles and adult learning best practices

eLearning Development Tools Proficiency

• Proficiency in authoring tools:

  Articulate Storyline 360, Rise 360, Adobe Captivate, Camtasia

• Skills in

  multimedia production

  : Adobe Creative Suite (Premiere Pro, Photoshop), Canva Pro, basic design tools

AI & Technology Integration

• AI-Powered Content Development

  : Basic to intermediate experience with AI tools like Claude, CoPilot or similar LLMs for content creation

• Learning Analytics

  : Familiarity with learning data interpretation and basic analytics concepts

Technical & Platform Skills

• Experience with

  Learning Management Systems

  : Moodle or similar LMS platforms for content deployment

• Cloud platforms awareness

  : Basic familiarity with AWS, Azure, or Google Cloud concepts

Project Management & Collaboration

• Experience working in

  collaborative development environments

  and familiarity with Agile processes

• Cross-functional collaboration

  skills with technical and business teams
• Basic familiarity with

  project tracking tools

  and documentation platforms

Preferred Qualifications

Education & Certifications

• Bachelor's degree in

  Instructional Design, Educational Technology, Technical Communication,

  or related field

• Professional development

  : Pursuing or interest in CPTD, APTD, or relevant instructional design credentials

• Technical learning

  : Interest in cloud platform fundamentals or technical certifications

Specialized Experience

• 2+ years in

  SaaS, technology, or product-focused

  environments

• Technical audience exposure

  : Experience creating content for technical users or developers

• Customer education interest

  : Interest in developing external-facing training materials
• Experience in

  technical writing

  or documentation

Technical Knowledge - Good to Have

• Basic familiarity with

  software development concepts

  : APIs, web applications, basic technical architecture

• Accessibility awareness

  : Understanding of inclusive design principles

• Version control basics

  : Familiarity with collaborative content management approaches

Success Metrics

• Content Quality & Delivery

  : Deliver well-designed learning modules on time with stakeholder approval

• Learner Engagement

  : Achieve good completion rates and positive learner feedback scores

• Technical Accuracy

  : Create accurate content that reflects product functionality

• Professional Growth

  : Demonstrate continuous learning and skill development in technical instructional design

What Makes This Role Appealing

This position offers the opportunity to develop expertise with AI tools and modern learning technologies while creating meaningful technical education content. You'll work closely with product and engineering teams, building your technical knowledge while growing your skills in instructional design. The role provides excellent opportunities for professional development within a dynamic technology environment, with clear paths for advancement and expanding your technical and learning development capabilities.