29 Technical Infrastructure Jobs - Page 2

As an Expert IT Product Owner, you’ll be responsible for proactively supporting activities comprised of designing, automating, building, provisioning, deploying, maintaining, and optimizing the IT Cloud Infrastructure within the IT Platform Product group. You’ll work closely with managers to define the product roadmap aligned with the strategy of each group. Leads identification and analysis of key industry and technology trends Provides inputs and expertise to the Product (Group) Managers for budget definition and allocation of investments to meet business initiatives Builds the long-term strategic roadmap for products and product groups Supports the IT strategy and planning process to align continuously with the company’s business goals and objectives. Defines the guidelines, standards, and solution patterns to ensure product-based decisions are aligned with vision Increase adoption, usage, recognition and health over time as well as continuous enhancements Leads day-to-day backlog management (including refinement and prioritization). Identifies the organizational impact (for example, on skills, processes, structures, or culture) and financial impact of the product/platform. Analyzes the current IT environment to detect critical deficiencies or gaps to strategy and recommends solutions. Manages and facilitates an agile review mechanism at Stream Level to evaluate product group proposals for architectural fit at Stream and EA level Prepares and delivers comprehensive communications to convey architectural direction and how it aligns with enterprise strategies Requirements Bachelor’s degree in business, computer science, systems analysis, or related field OR at least 5+ years of experienceas a Product owner within IT Cloud infrastructure 7+ years of experience in at least two IT solution development disciplines; i.e database management , cloud native services, automation, technical infrastructure, application development 3+ years of experience managing cloud assets such as Azure, AWS, and GCP Others Master’s degree in business, computer science, systems analysis or a related study is preferred Experience working in Agile or SCRUM methodology is preferred

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to troubleshoot and resolve technical issues in a timely manner. Knowledge of incident management and ticketing systems. Familiarity with remote desktop tools and software. Good To Have Skills:Experience with ITIL framework. Experience in providing technical support for cloud-based applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in using ticketing systems and remote support tools. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

About The Role : Job TitleSenior Technology Analyst Corporate TitleAVP LocationPune, India Role Description The responsibilities of a Cloud Control Onboarding Manager involve a variety of tasks aimed at ensuring compliance with Cloud Operational Readiness Controls including IT, Information Security controls, and data management regulations to meet cloud onboarding targets for DWS. The role holder supports the technical infrastructure required to supply IT services to the bank. They are involved in the strategy, design, development, and deployment of IT solutions. They are able to troubleshoot complex issues, being aware of overlapping and different technology areas. Based on their business knowledge, they are able to identify where IT designs can be strengthened and provide value to the businesses. They are responsible for providing detailed technical feedback into the Engineering function to deliver more robust IT solutions. They understand in detail, how IT needs to be supported and can create appropriate processes and controls which ensure IT failings are captured and remediated to ensure stability. They provide technical direction on all related IT platforms and are considered technical experts for level 3 support in outage coordination. The Lead Technologist is counted upon to provide technical guidance and recommendations for complicated business IT problems. They embrace a Continuous Service Improvement approach to drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The responsibilities of an Cloud Control Onboarding Manager involve a variety of tasks aimed at ensuring compliance with Cloud Operational Readiness Controls including IT, Information Security controls, and data management regulations to meet cloud onboarding targets for DWS Key responsibilities: Control Implementation and ComplianceThis role involves support and enabling of control implementation of IT controls, Infrastructure migrations, information security controls, data and records management, and other regulations provided by the Risk and Control team. This includes providing guidance on requirements and centrally managing Risk and Control tasks. Collaboration and Stakeholder ManagementThe manager works closely with various stakeholders, including IT Asset Owners (ITAOs), Portfolio Owners, Technical Information Security Officers (TISOs), Architects, Customer Service Managers (CSMs), and other control performers. They also collaborate with the Risk and Control team, CIO-1s, and audit teams to ensure key risks are mitigated and objectives are met. Centralized Task ManagementManaging tasks centrally and providing regular updates to all key stakeholders is a crucial part of the role. This includes participating in portfolio owner and CIO-1 Risk and Control calls to ensure control implementation. Training and SupportSupporting Risk Culture trainings within the organization in close collaboration with the Risk and Control and Non-Financial Risk Management (NFRM) teams. Additionally, the manager assists and trains ITAOs, decom factory teams, and application services teams. Your skills and experience Cloud, GCP, ITAO, DevOps, Engineering, IT Service Management, IT Governance or IT Project Management background. Excellent communication and presentation skills, highly organized and disciplined. Experienced in working with multiple stakeholders. Ability to create and naturally maintain good business relationships with all stakeholders. Comfortable working in VUCA (Volatility Uncertainty Complexity Ambiguity) and highly dynamic environments. The candidate will typically have a rather limited technical hands on involvement. A high-level understanding on the products/technologies below is welcomed: Databases; Application/web servers (like J2EE based, especially JBoss, Tomcat, WebLogic Server, Apache) Management of security certificates. Unix servers very basic administration Microservices and SOA Communication and encryption protocols (mainly HTTP(S), SSL) Networking (firewalls, load balancers, etc) High Availability Architecture. GCP / Google Cloud Platform management Reasonable understanding and relevant experience in Agile-Scrum delivery and main tools (Jira & Confluence); 10+ years of work experience in IT; Preferable skills: Experience working with distributed development teams; Change Leadership (Experienced) Managing Security (Experienced) Customer/stakeholder Relationship Management (Experienced) Technical CompetenciesITAO and/or DevOps background preferably How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm