10 Technical Incidents Jobs

Role Overview: Join NTT DATA, a company dedicated to pushing boundaries and making a difference through technical excellence and innovation. As the Manager, Technical Services, your main responsibility is to ensure the operational functionality of clients" IT infrastructure and systems by coordinating the resolution of technical incidents and problems. You will lead a team of Engineers and/or Specialists to guarantee client satisfaction and uphold service level agreements. Key Responsibilities: - Contribute to strategy development and oversee its implementation to meet revenue and expense targets. - Collaborate with internal stakeholders to establish client satisfaction standards and develop...

Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing managed services to clients, ensuring the operational continuity of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems to restore service and meet service level agreements. You will primarily focus on first-line support for standard and low complexity incidents across multiple technology domains. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors before or when they occur - Investigate incidents to identify root causes - Provide telephon...

Role Overview: As a Cassandra Database Administrator at NTT DATA, your main responsibility will be to manage and maintain Cassandra clusters to ensure optimal performance, availability, and reliability. You will handle incident and request management, performance optimization, backup and recovery procedures, change and configuration management, automation and scripting, security and access management, collaboration and escalation with other teams, capacity planning and scaling, documentation and knowledge sharing, reporting, and continuous improvement. Key Responsibilities: - Cluster Monitoring and Maintenance - Proactively monitor Cassandra clusters for optimal performance using tools like ...

Role Overview: As a Cassandra Database Administrator at NTT DATA, your main responsibility is to ensure optimal performance, availability, and reliability of Cassandra clusters. You will handle incident and request management, performance optimization, backup and recovery procedures, change and configuration management, automation and scripting, security and access management, collaboration and escalation, capacity planning and scaling, documentation and knowledge sharing, reporting, and continuous improvement. Key Responsibilities: - Cluster Monitoring and Maintenance - Proactively monitor Cassandra clusters for optimal performance, availability, and reliability. - Utilize tools such as Pro...

Your role at NTT DATA as a Security Managed Services Engineer (L2) involves providing a managed service to clients to ensure the operational continuity of their Security Infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service, focusing on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work as required. Key Responsibilities: - Proactively monitor the work queues. - Resolve all incidents/requests in a timely manner within agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues a...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems while restoring service to clients efficiently. Your main objective is to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests of medium complexity. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to...

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients to ensure the continuous operation of their IT infrastructure and systems. Your focus will be on identifying, investigating, and resolving technical incidents and problems promptly to maintain service levels and client satisfaction. Your primary responsibility will be to monitor client infrastructure, proactively identify issues, and address them before they impact operations. You will handle first-line support for standard and low complexity incidents and service requests across multiple technology domains such as Cloud, Security, Networking, Applications,...

As a Security Managed Services Engineer (L2) at NTT DATA, your role is crucial in providing a managed service to clients to ensure the operational functionality of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a key part in restoring service to clients and maintaining service level agreements. Your primary responsibilities include reviewing client requests or tickets, applying technical knowledge to resolve them efficiently, and offering second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to project work when required, demonstrating y...

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they e...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providi...