631 Technical Helpdesk Jobs - Page 8

Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Role & responsibilities Preferred candidate profile

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Adeeba On 7975182651 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Adeeba On 7975182651 Or 9964080000 visit jobshop.ai to explore other open positions with us

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: SD - Remote Desktop Support.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

Handle outbound/inbound calls to international clients Explain services and resolve queries in fluent English Basic technical knowledge of computer Comfortable with night shift Send your resume to hr@baljservices.com or contact us 7983726687 Required Candidate profile Fresher/exp. can apply Graduates are eligible Excellent Communication in English Night shift (9PM - 7AM) 5 days working Salary+ Incentive Location:Noida sec-63 H Block Unpaid training 7-15 days Perks and benefits Get Invcentives daily as well as monthly.

Industry Domain: Healthcare Information Technology Salary: Negotiable based on experience and location Education Qualification UG, BCA, BBA Graduate with Diploma in Hardware and Networking B.Tech./B.E. Roles and Responsibilities Install Busysoft software applications and assist in implementation and training. Provide timely and efficient support to clients through site visits, phone, email, live chat, and remote desktop. Resolve technical issues and maintain clear documentation of all client interactions. Travel locally, nationally, and internationally as required for onsite support and training. Support sales teams by participating in product demonstrations and query handling. Ensure adherence to support policies and maintain high customer satisfaction. Collaborate with internal teams for knowledge sharing and maintaining support standards. Key Skills Required Strong verbal and written communication skills in English and/or local language. Solid computer literacy and understanding of software applications. Customer-oriented approach with a problem-solving mindset. Team player with good punctuality and work ethics. Willingness to work in night shifts and flexible schedules as needed.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad and bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents. escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software. telecommunications equipment and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to Lowe's level 2 teams, on-site 3rd party vendors, etc. within service level target within the defined KPIs. Analyzes and prioritizes incoming requests and alerts. Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into Lowe's incident management system. Identifies recurring problems and escalates to senior staff for prioritization and investigation. Performs level 1 break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices). including more complex devices (e.g., servers network, telecommunications equipment). Contributes to the KCS knowledge repository for technical support; documents workarounds identified for new issues; flags articles for review/update. Utilizes the knowledge repository for each support contact and links the appropriate / relevant KBA to the ticket. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on processes and procedures to senior staff. Provides support to resolve problems with products and applications by meeting customer service standards (i.e.. displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly. setting customer expectations and detailed incident documentation). Follow Lowe's escalation process to report any widespread outage or issue that generates sudden spikes in call volume. Adhere to Lowe's security policies and processes. Functional Competencies Communicate clearly and effectively in both written and verbal English. Customer Service Skills - Focus on customer experience. Adaptable. Collaborative. Resourceful. Analytical. Make Quality Decisions. Service Desk Operations. Incident Management Processes. Knowledge Management Process. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, print printers. workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Performance Metrics First Call Resolution (FCR). Customer Satisfaction Score (CSAT). SIA Adherence. Knowledge Base Contribution. AHT Chat Average response time Initial Response Time Chat AHT Disposition Time Freshers &Experiance Both can apply Qualification - Graduation Max salary -6lpa 30-35 percent max hoke Shift- rotational. Cab facility - both side Notice period - immediate Interview mode -walki in &Virtual For more contact HR Pushpa -9701253560 or drop your cv to pushpa.sabari@mrtinfotech.com

Freshers & Experienced Must have excellent communication skills. 7pm to 7am(any 9hrs ) 2 days rotational week off with 2 ways cab. CTC : Upto 30k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Interested can drop their Resume to sachin.narayankar@wipro.com Mode of Interview: Virtual

Total Exp : Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Chennai. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 1 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills Required Candidate profile Knowledge of BMC helix ticketing tool system • Excellent communication skills • Customer focused and results oriented. • Ability to work alone or as a member of a team.

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader( Team handling experience is must) Experience :8- 12yrs Notice period 0 -60days Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead Good to have: Knowledge on MS Cloud software bundle Presentation & Training skills

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts CTC : Upto 30k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24 by 7 (5days working 2 day rotational off) Budget- 4LPA call/ whatsapp Anisha- 8287300257

*Provide 1-level customer's solution *Diagnose & troubleshoot technical issues *Build rapport with customers *Handle objections & concerns efficiently *Documents, track interactions & technical issues *Stay updated with industry trends & Products Required Candidate profile *Graduate *Excellent communications •For Service Desk- Resolving queries on VPN, Drivers, O365, driver installations, Active directory etc. •For Customer Service-International voice Background

We are hiring for Sky Q Technical Looking for candidates with good communication and technical skills and knowledge Shifts - UK Customers service + technical process We are okay hiring BSCIT / BCA / B.Tech / MCA graduate Sallry 21 To 30k

Role- Tech Support Executive Min 1- 5 Yrs Exp Into Technical Support International Voice Any Graduate CTC- upto 4LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Bhoomi - 8890492756

ERP/SAP Data Handling Programming & Automation Support Understand, debug, and support scripts in languages like JavaScript or Python. Basic IT Support (Hardware/Software) Troubleshoot issues with printers, desktops Prepare MIS reports

Job Location: Noida Experience: 1 - 3 Years Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Need min 1yr of relevant experience on paper in International Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon/ Pune(fresher/Experience)/Bengaluru(fresher) 18 months of service agreement Call for more details Priya - 8826383009