631 Technical Helpdesk Jobs - Page 7

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Adeeba On 7975182651 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Adeeba On 7975182651 Or 9964080000 visit jobshop.ai to explore other open positions with us

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform initial troubleshooting for basic software, hardware, and network-related problems; escalate to relevant teams as required. -Download and review aging reports regularly to ensure that all open and closed tickets are appropriately categorized. Analyze ticket details to determine appropriate priority levels, and assign tickets to respective team members for resolution. -If ticket information is incomplete, communicate with the requester to gather the required details and place the ticket on hold until a response is received. -Upon receiving sufficient information, proceed with issue resolution and provide timely updates to the requester via the ITSM platform. -Guide users with step-by-step instructions to assist in resolving common technical problems or to help them access systems Preferred candidate profile Good Communication Service management Well versed with excel, application management and ticketing tool

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Company: Artivo Surfaces Pvt Ltd Location: Hyderabad, India Employment Type: Full-Time Shift: Flexible to cover Central to Pacific Standard Time Zones (US Hours) - Hybrid About Artivo Surfaces India Artivo Surfaces India, a leader in innovative surface solutions, is committed to delivering exceptional quality and customer satisfaction. We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Hyderabad, providing top-tier technical support to ensure seamless operations for our global workforce. Job Summary The Helpdesk Technician will serve as the first point of contact for employees experiencing technical issues with hardware, software, or network systems. This role requires excellent English communication skills, proficiency in Microsoft Office 365 (O365) and Active Directory, and the ability to work flexible hours to support Central (CST) to Pacific Standard Time (PST) zones (US hours). The ideal candidate will have 23 years of helpdesk experience and a customer-centric approach to resolving technical challenges efficiently. Key Responsibilities Respond promptly to technical support requests via phone, email, or ticketing systems, ensuring timely resolution of hardware, software, and network issues. Troubleshoot and resolve issues related to Microsoft Office 365 (O365), including email, Teams, OneDrive, and other productivity tools. Manage user accounts, permissions, and password resets in Active Directory within a Windows-based environment. Install, configure, and update computer systems, applications, and peripherals to maintain operational efficiency. Provide clear, step-by-step guidance to non-technical users in excellent English, ensuring high user satisfaction. Escalate complex issues to higher-level support teams when necessary, documenting all steps and communications. Maintain accurate records of support requests, resolutions, and knowledge base articles for future reference. Collaborate with global IT teams to ensure seamless support across Central to Pacific Standard Time zones (approximately 7:30 PM to 10:30 AM IST). Stay updated on emerging technologies, O365 updates, and Active Directory best practices to enhance support capabilities. Qualifications and Requirements 2 to 3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). Strong problem-solving skills and attention to detail, with a customer-centric approach to support. Experience with IT ticketing systems (e.g.,ServiceNow, Zendesk, or similar) is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable. Preferred Skills Knowledge of remote desktop tools and basic scripting for automation. Familiarity with ITIL practices or other IT service management frameworks. Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy. Why Join Artivo Surfaces India? Be part of a growing, innovative company with a commitment to excellence. Opportunity to work with cutting-edge technologies and a global team. Competitive compensation and opportunities for professional development. Inclusive and collaborative work environment that values diversity and teamwork

Provide first-level support for hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, & devices Manage user password resets, and access rights Support remote users and escalate complex issues when req Annual bonus

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24x7 (5days a week 2 day rotational offs) call/ WhatsApp Anisha- 8287300257

Hiring: International Voice Process Telecom Support (International BPO) Location: Gurugram (Work from Office) Shift Timings: Night Rotational Shifts (24x7) Working Days: 5 Days a Week | 2 Rotational Offs Transport: 2-Way Cab Facility Provided Joining: Only Immediate Joiners Will Be Considered Eligibility Criteria: Experience: Minimum 6 months in International Voice Customer Support Qualification (for experienced): Undergraduate or Graduate Graduate Freshers with excellent English communication skills are also eligible Key Skills Required: Tech Support and Inbound Call Management Strong understanding of CSAT, AHT, and other BPO performance metrics Excellent verbal communication in English Ability to perform under pressure and meet targets Salary: 3 to 3.36 LPA Contact for Further Details: HR Zanib : 9251688430

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Need to be proficient in German Language- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk management support.- Offer timely and effective resolution to client issues.- Maintain a high level of product knowledge.- Collaborate with team members to enhance system performance.- Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level Certification in German Language- Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of IT service desk operations.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with Service Desk Voice Support. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk ID Administration, Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and resolving their issues related to Service Desk ID Administration. Your typical day will involve communicating with clients, identifying their issues, and designing solutions based on your deep product knowledge. Roles & Responsibilities:- Provide technical support to clients and resolve their issues related to Service Desk ID Administration.- Communicate with clients to accurately define their issues and design solutions based on deep product knowledge.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework.- Strong understanding of Service Desk ID Administration.- Experience in providing technical support to clients.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of providing technical support to clients.- This position is based at our Bengaluru office. Qualification Graduate

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support for service desk operations.- Resolve client issues by accurately identifying and interpreting problems.- Design and implement effective solutions based on deep product knowledge.- Collaborate with clients and internal teams to ensure smooth system operation.- Maintain a high level of customer satisfaction through exceptional communication.- Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in troubleshooting and resolving client issues.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Greetings from Mphasis!! We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO - Service Desk (Technical Support Engineer) We're hiring for Mortgage Origination roles and would love to meet you at our Walk-in Drive in Bangalore on June 3rd & 4th, 2025. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Essential Job Functions: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support CANDIDATE SHOULD HAVE PASSPORT Immediate joiners preferred Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Don't miss this opportunity to join our dynamic team at Mphasis! #technicalsupport #JobOpportunity #MphasisWalkInDrive

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Technical support engineer for IT company -Uk process Qualification- any graduate Exp- min 1 yrs in UK process Salary- upto 35k + 250rs per day(for Cab) Timing- 1:30 pm–10:30 pm (5 days working) Location- electronic City,sec-18, Gurgaon Required Candidate profile Coordinate daily installation schedules and dispatch engineers accordingly Liaise with clients to confirm appointments, access requirements & job readiness Maintain accurate records of job progress

Role & responsibilities 1. Network Management Monitor, maintain, and troubleshoot LAN/WAN networks and internet connectivity. Ensure Wi-Fi routers, firewalls, and switches are functioning optimally. Set up and manage VPNs and network security settings. Maintain network documentation and backups. 2. Hardware Support Install, configure, and maintain desktops, laptops, printers, scanners, and other office IT equipment. Perform routine maintenance of hardware systems and peripherals. Troubleshoot hardware-related issues and coordinate repairs/replacements with vendors. 3. Software & System Support Install, update, and troubleshoot licensed software (MS Office, antivirus, ERP, etc.). Assist employees with email, file sharing, and software access issues. Ensure timely patching and updates for operating systems and software. Maintain software licenses and documentation. 4. IT Administration & Security Manage user accounts and access control (email, shared drives, etc.). Monitor and maintain data backup systems. Ensure office systems are protected against malware and unauthorized access. Implement and follow IT policies and best practices. 5. Support & Coordination Act as the first point of contact for IT-related support in the office. Maintain a log of IT support tickets and resolutions. Coordinate with third-party vendors for AMC, procurement, or specialized support. Assist in setting up IT infrastructure for new employees and departments. Preferred candidate profile Bachelors degree in IT, Computer Science, or a related field. 2+ years of experience in IT support roles. Strong knowledge of Windows OS, MS Office, networking, and system troubleshooting. Familiarity with email clients (Outlook/Thunderbird), antivirus, and cloud backup systems. Good communication and problem-solving skills.

Roles and Responsibilities Provide technical support to end-users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Manage service requests from initiation to resolution ensuring timely delivery of services. Collaborate with vendors for equipment repair or replacement when necessary. Maintain accurate records of all incidents and actions taken during the incident lifecycle. Desired Candidate Profile 2-4 years of experience in IT Service Desk/Helpdesk/Technical Support/Desktop Support role. Strong knowledge of Windows operating systems (Windows 7 & above) and basic networking concepts. Excellent communication skills with ability to work effectively with diverse stakeholders at various levels.

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity - Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management - Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience - Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Masters or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree) What You Will Do : Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies. Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment. Communicate collaboration technology in an engaging and storytelling” type manner. Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases. Conduct daily A/V equipment audits and maintain accurate records. Follow defined processes and ensure that the processes are adhered to by the team. Build relationships with internal customers to ensure they are successful when making use of technology. Determine participants' existing knowledge, prepare pertinent, meaningful use cases which will idealize the use of collaboration technology in the environment. Manage calendar assignments for meeting support and coordination of testing and maintenance Partner with the customers to understand the audio and video requirements for various events. Before scheduling large events, conduct sound, visual, and performance quality checks on AV equipment to ensure everything works flawlessly. Prior to large-scale meetings, perform dry runs to ensure all equipment operates smoothly. Troubleshoot and resolve A/V Technical issues promptly. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Conduct daily hardware checks in conference rooms, offices, and workstations (HDMI cables, monitors in working order, remotes in conference rooms) Conduct daily printer checks Additional Responsibilities Provide in-office 1st and 2nd level Deskside IT support primarily to Chennai office locations and remotely covering other office locations when it is required. Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or related issues. Escalate more complex problems or unresolved issues to next level of support Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on printer usage Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) In-office liaison with End-point management and Intune team for networking, battery backup solutions testing, etc. Address client questions using available information resources Comply with Corporate IT Service Management and Service Desk policies, procedures and directives Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests Recommend process changes as needed to improve service levels Communicate company policies and standards Travel, as necessary What You Will Need : Minimum 2-5 years’ experience supporting any Audio-Visual hardware and software. Minimum 2-5 years’ experience with Zoom Meetings, Events, and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, Logitech devices and monitors. Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, Executives, and IT management. Must be comfortable presenting in front of a camera and audience to deliver virtual training and webinars. The ideal candidate will be able to deliver engaging training and presentations. Minimum 2-5 years of working knowledge and hands-on support of Windows 10 and Windows 11 in an Active Directory environment Must be able to work independently and self-directed, and within a team Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams Experience working professionally with customers remotely via phone, chat, email, and in person Strong communication (written and verbal), multitasking and customer service skills Work effectively in a team environment to maintain Service Desk coverage and support model Proficient in managing multiple tasks at one time and prioritizing said tasks Experience supporting smart phones including iPhone and Android models Strong problem-solving skills Must be proactive, punctual and be able to multitask efficiently. Strong planning and organizational skills Demonstrated skills in working with users in person and remotely What Would Be Nice To Have : College degree is must. Experience with minor troubleshooting for printers

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

L1 Support Agent - Retail Service Desk Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents. escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software. telecommunications equipment and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to Lowe's level 2 teams, on-site 3rd party vendors, etc. within service level target within the defined KPIs. Analyzes and prioritizes incoming requests and alerts. Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into Lowe's incident management system. Identifies recurring problems and escalates to senior staff for prioritization and investigation. Performs level 1 break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices). including more complex devices (e.g., servers network, telecommunications equipment). Contributes to the KCS knowledge repository for technical support; documents workarounds identified for new issues; flags articles for review/update. Utilizes the knowledge repository for each support contact and links the appropriate / relevant KBA to the ticket. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on processes and procedures to senior staff. Provides support to resolve problems with products and applications by meeting customer service standards (i.e.. displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly. setting customer expectations and detailed incident documentation). Follow Lowe's escalation process to report any widespread outage or issue that generates sudden spikes in call volume. Adhere to Lowe's security policies and processes. Functional Competencies Communicate clearly and effectively in both written and verbal English. Customer Service Skills - Focus on customer experience. Adaptable. Collaborative. Resourceful. Analytical. Make Quality Decisions. Service Desk Operations. Incident Management Processes. Knowledge Management Process. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, print printers. workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Performance Metrics First Call Resolution (FCR). Customer Satisfaction Score (CSAT). SIA Adherence. Knowledge Base Contribution. AHT Chat Average response time Initial Response Time Chat AHT Disposition Time Qualification : Graduation Interview mode Virtual & Walkin HR VNA Ops For more info call HR Praveena -8977003039/Shireesha -8143876111 or Drop your CV to praveena.k@mrtinfotech.in/sireesha@mrtinfotech.com

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Looking for immediate joiners, Service Desk Engineer, Pune (B.tech/BCA/BE/B.Sc CompSc Freshers or experienced can apply) * 0-1 year experienced can apply * 6days Working . * 7am 11 pm Shift window any 9.30 hours shift * Only 1 Rotational week off. * Candidate needs to know Hindi and English both * Excellent Communication Mandate* * Salary: 3.2 - 4.6 LPA Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Hiring for L1 Service Desk Voice Process Experinece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Arwa at 8433726095

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Work Experience - 1 year Minimum (Tech Exp Only) Roles and Responsibilities Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction.Positive tone.Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary Package - 3.5 LPA - 4.75 LPA (Lucrative incentives) Rotational shift / Rotational off Kindly share your resume on WhatsApp Karishma -9871069624 or email me your resume @ KB00662335@TECHMAHINDRA.COM

Hiring: International Voice Process Telecom Support (International BPO) Location: Gurugram (Work from Office) Shift Timings: Night Rotational Shifts (24x7) Working Days: 5 Days a Week | 2 Rotational Offs Transport: 2-Way Cab Facility Provided Joining: Only Immediate Joiners Will Be Considered Eligibility Criteria: Experience: Minimum 6 months in International Voice Customer Support Qualification (for experienced): Undergraduate or Graduate Graduate Freshers with excellent English communication skills are also eligible Key Skills Required: Tech Support and Inbound Call Management Strong understanding of CSAT, AHT, and other BPO performance metrics Excellent verbal communication in English Ability to perform under pressure and meet targets Salary: 3 to 3.36 LPA Contact for Further Details: Anshika – 9251688427

Roles and Responsibilities Troubleshoot and resolve complex network problems. Document customer interactions and resolutions in a timely manner. Provide technical support to customers via phone, email, or chat for networking issues. Desired Candidate Profile Minimum 1 year of experience is mandate in international technical support or related field. B.Tech/BCA/B.Sc IT and CS /Diploma in IT and CS. Strong knowledge of networking fundamentals, including troubleshooting techniques. Proficiency in English language (written & spoken). Candidate should be comfortable with night shifts and WFO. Immediate joiners required. Salary between 3.5-4.75 LPA (Negotiable). Interested candidate can share their CV's on- sm00774570@techmahndra.com Call/Whatsapp- 9582150594 / 8920014013