1316 Technical Helpdesk Jobs - Page 4

1. Ensure regular backup of the data as per the SOPs for all QC (quality control) systems, Manufacturing and Engineering systems is being carried out including periodic check on restoration of the backed-up data as per the SOP. 2. To act as Administrator for all GXP IT systems at Site. 3. Maintain an updated list of plant GXP IT systems inventory. This includes software and hardware including the stand-alone computer systems that are used for all GXP (manufacturing, engineering and quality) purposes. 4. Implement the password management for the plant GXP IT systems. Implement the data integrity and security measures required as per the Global IT guidance and procedures for the plant. 5. Guid...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) SALARY STRUCTURE : FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

1. Provide technical support to end-users via phone, email, or in-person in a timely and professional manner. 2. Identify, troubleshoot, and resolve software, hardware, and network-related issues. 3. Escalate unresolved issues to higher-level support personnel and follow up with end-users to ensure timely resolution. 4. Set up and configure new computer systems and software applications. 5. Maintain an inventory of all IT equipment and software and ensure that they are up-to-date. 6. Assist in the development and implementation of IT policies and procedures. 7. Install, update, and maintain antivirus software and security patches to ensure the security of IT systems and data. 8. Monitor and ...

Profiles: Remote Support Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for...

Profiles: Technical Support Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support ...

Job Title: Enterprise Service Desk Advisor Location: Remote Shift: 24x7 Rotational Shifts Department: Enterprise Support Services Job Summary: We are looking for an experienced and customer-focused Enterprise Service Desk Advisor to join our 24x7 Enterprise Grade Service Desk team. In this role, you will provide first-level technical support for Adobe products to enterprise customers via phone, chat, email, and web portal. Your responsibilities will include triaging issues, resolving technical problems, escalating complex issues, and ensuring an excellent customer experience. Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wid...

Job description Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Com...

- Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address their concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define client issues. - Design and implement resolutions based on product knowledge. - Provide exceptional customer service and support to clients. - Continuously update knowledge and skills to stay up-to-date with the latest developments in the field. - Must To Have Skills: Proficiency in Service De...

Core Duties Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, Engineering, etc.) and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating ...

Job Title: Service Desk Engineer Experience: 2-6 Years Location: Hyderabad, India Only Male Candidates OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities: Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identific...

We are seeking a skilled and customer-focused IT Support Field Engineer to provide on-site technical support for desktop printers across client locations. The ideal candidate will be responsible for installation, maintenance, troubleshooting, and repair of various desktop, laptop and printer models, ensuring minimal downtime and optimal performance. Key Responsibilities Install, configure, and maintain desktop, laptop, printers (laser, inkjet, multifunction) at client sites. Diagnose and resolve hardware, software, and connectivity issues. Perform routine maintenance tasks such as hardware and software installation, configuration and troubleshooting. Ensure compliance with company policies a...

Role - Process Specialist | Subject matter expert Exp - Min 2 years Skill - Technical support | Service desk | IT Help desk Loc - Pune | WFO | 5 Days working 2 days rotational off Notice - immediate to 30 Days teena.ghrs@gmail.com

Dear candidate, Interview date: 18-Oct-2025 Job location : Hyderabad Job Description for Service-desk Support Engineer: Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders. Produce Clear Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects. This role requires an individual with excellent problem-solving abilities coupled ...

Dear Candidate, PFB the JD Below, Location:Hyderabad Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, gr...

Service Desk Support Trainee | Job Description One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-technical users in an understandable manner. You will be employed with Movate T...

Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate su...

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.

Date of joining - end of this month Languages (Basic English fluency required for English profiles and for Linguistic profiles - basic Hindi fluency required) DOJ: Immediate basis Nature of Job: , Troubleshooting Quality: C3/ B2 Voice Required Candidate profile Rounds : HR-Amcat-Ops Hsc + 6 months experience / Any Grad Freshers Shifts: Any 9 hour day rotational shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

Role Overview: Teleperformance is looking for motivated and tech-savvy individuals to join our Technical Support Team for a blended process. As a Technical Support Executive, you will assist customers in resolving technical issues, troubleshooting device problems, and ensuring a smooth customer experience through voice and non-voice channels. Key Responsibilities: Handle customer queries via calls, chat, and email related to product or service issues. Diagnose and troubleshoot technical problems with electronic devices, software, or applications. Provide clear, step-by-step guidance to customers for resolving issues efficiently. Escalate unresolved or complex cases to higher support levels w...

Role: Remote Desktop Support (RDS) Language: Dual Language Support (English + German) Role & responsibilities Provide L2 technical support via phone, email, or chat in both English and German. Troubleshoot hardware, software, network, and application-related issues. Log, categorize, and prioritize incidents in the ITSM tool (BMC Helix, ServiceNow). Perform initial diagnostics, provide solutions or escalate to the appropriate resolver group. Liaise with internal stakeholders and client teams to ensure timely ticket resolution and communication. Follow documented SOPs, knowledge articles, and escalation procedures. Ensure SLA adherence and high customer satisfaction (CSAT). Provide language su...

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Role & responsibilities Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshoo...

Hiring Technical Support Engineers Join a Leading IT Giant! Are you passionate about technology and problem-solving? Heres your chance to work with a global IT leader in Technical Support. Eligibility: experienced candidates with 2 years technical support experience can apply Excellent communication skills (written & verbal) Strong technical knowledge (Microsoft products preferred) Willing to work in US shifts Immediate joiners only CTC: Experienced : Upto 6 LPA (with prior Technical Support Voice experience) Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.) Perform in-depth technical issue analysis and provide real-tim...

Service Desk Analyst – Leading IT/BPM Company Training: 2 Months in Mysore | Posting: Pune/Bangalore CTC: Upto 5 LPA (Fixed) + Shift Allowances + Performance Incentives Tech Graduates only (B.E/B.Tech/BCA/MCA) Anandh@livecjobs.com Required Candidate profile Provide L1 tech support via phone, email & chat; troubleshoot hardware/software, VPN, O365, AD. Strong English communication & basic IT experience required. Immediate joiners required.

Service Desk Analyst – Leading IT/BPM Company Training: 2 Months in Mysore | Posting: Pune/Bangalore CTC: 2.5 LPA (Fixed) + Shift Allowances + Performance Incentives Tech Graduates only (B.E/B.Tech/BCA/MCA)–Freshers only Anandh@livecjobs.com Required Candidate profile Provide L1 tech support via phone, email & chat; troubleshoot hardware/software, VPN, O365, AD. Strong English communication & basic IT knowledge required.