631 Technical Helpdesk Jobs - Page 4

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Management. Experience: 3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Management. Experience: 3-5 Years.

Process 1 Sky Q Voice process Tech support UK shift 10th Graduates nd undergraduates wit excellent communication skills Only one way cab for dropping Fresher upto 23 Exp upto 31 2 days off Shift timings- 12.30 Pm to 2.30 Am roshni- 8951992038

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

JOB Role: The role requires the candidate to manage and providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements: Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: B. Tech, BE, BCA, MCA only can Apply Experience: 0 to 2 years in IT Helpdesk Notice Period: Immediate Ready to work in night shifts and rotational off Only Female candidates can Apply for this position Interested candidates can come to below address Address: Fidelity National Financial India Brigade Tech Garden, Butterfly Building, Block B1 , 4th Floor, Brookfields, Bangalore- 560037 Land mark: opposite to Broke field Mall Note: Carry one Govt. ID proof original, 1 copy Resume print out Walk-in Interview Date Time: Tuesday-22-July @11:00 AM to 2:00 PM Contact Person : Goutam Das TA-Team

Role & responsibilities - Handling Customer Technical Queries for SaaS based product

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

Job Description: Manage IT deliverables for Voice support across multiple shift with rotational weekly offs • Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. • Process clients requests in line with the organization’s security policies, existing mainframe access control lists.• Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. • Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. • Manage Deliverables for Voice and Chat support • Access provision on systems within the scope of Offshore team • Routing requests to resolution groups when incidents are not within the scope of the offshore team. • Monitoring the status and progress toward resolution of all open incidents. • Provision of access as per user requirement • Keeping requestors informed on progress made. • Assignment of the incidents, escalating the process related matters, if necessary. • Co-ordination with other support teams and closure • Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. • Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Looking for immediate joiners. If interested, please share your CV on kiran.meghani@wns.com Regards,

Hello, We are hiring for Technical Support International Voice for one of the Big4 Client. Kindly reach me - sangeeta.p@dynpro.in/ WhatsApp- 9938562573 Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support International Voice Process Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Only Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Note: Kindly share your CV on the below mentioned details if your profile is match. Exp: Ctc: Exp Ctc: Notice period: Warm Regards, Sangeeta Priyadarshini Sahoo Talent Acquisition DynPro India Pvt. Ltd., sangeeta.p@dynpro.in 9938562573

We are looking for ServiceDesk Engineer for Noida Experience: 2 to 6 Years Location : Noida Please send updated resume below mail ID : nikithaa@infinite.com Roles And Responsibilities: Enable and guide end users in using self-help tools for basic software and hardware issues. Support incident and service request reporting. Assist with password reset tools and account recovery processes. Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting). Log, categorize, and track incidents and requests to closure. Handle escalated issues requiring specific application knowledge or advanced troubleshooting. Run diagnostics and perform remote support for complex incidents. Coordinate field services for part ordering and desk-side visits as per client policies. Ensure proper documentation and escalation to Level 2 support when necessary. Preferred candidate profile

Hiring for Technical Voice US rotational shift & off Freshers with technical background (education) Exp with min 1 year Walkin Interview 5 days work Rotational shift & Off Call HR Anusha@9901198053 anushathejobfactory@gmail.com

HELLO APPLICANT, Greetings from The Job Factory, For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5LPA Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift For More Details Call : HR SANIYA KOUSAR@ 9611785974(call or whats app) Email id : thejobfactorysaniya@gmail.com

International and Domestic[ Hindi Mandatory] Voice Technical experience-Sal 3 to 4.5LPA Any UG/ graduate with Min 1 year experience can apply Technical Voice Process Call : HR SANIYA KOUSAR thejobfactorysaniya@gmail.com 9611785974

International and Domestic Voice Technical experience-Sal 3 to 4.5LPA Only Graduates Freshers and Min 1 year experience can apply 5 Days / 2 off Rotational Shift Profile: Technical Support Troubleshooting Call :HR Prathiksha @ 9901192053

Provide L1/L2 technical support via calls. Troubleshoot hardware/software issues, resolve tickets, and ensure SLA compliance. Use tools like ServiceNow. Collaborate with teams to deliver timely IT solutions and excellent customer service.

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:upto 5.8L Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

HELLO APPLICANT, Greetings from The Job Factory, For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5LPA Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR LAIBA 9654201996 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD