631 Technical Helpdesk Jobs - Page 3

Job description **"Find Your Perfect Call Center Role with JobShop Bangalores Top BPO Jobs!"** - Ready to work with the best? JobShop is here to help! As Indias largest BPO recruitment company, we connect freshers and experienced professionals to leading call center jobs in Bangalore. Get quick placement, a competitive salary, and fantastic growth potential. - With JobShop, you apply once and gain access to multiple roles in the industrys top companies. Why wait? Apply now and join the best in BPO! Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! Apply Now & Start Your Career with Falcon - International Voice Process! For More Details Call HR Ameena-8095524000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Jotishwari On 9110662600Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Neha 7975182408 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Neha 7975182408 Or 9964080000 visit jobshop.ai to explore other open positions with us

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and respond to service desk tickets within agreed SLAs. Install, configure, and maintain IT hardware and software, including operating systems and business applications. Create and update documentation, user guides, and FAQs to assist users and improve knowledge sharing. Set up new user accounts, email configurations, and access permissions in line with security policies. Participate in IT projects, deployments, and upgrades as needed. Maintain asset inventory and ensure accurate record-keeping of hardware and software licenses. Provide excellent customer service and follow up with users to ensure complete issue resolution. Proficiency in Windows and macOS operating systems. Working knowledge of Office 365, Active Directory, and remote desktop tools. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).

Role: Team Lead - International Technical Support(voice) Exp: Min 4 years (1year as a TL) Skills: Service Desk, Technical support, Team leading, int voice exp(mandate) Location: Bangalore 24/7 US Shifts Contact: divyam@genesishrs.com | 8905344933

Technical Support Executive||Virtual Interview 1 Yrs in international Technical support SAL Max 8.4(30% hike on last Package) Gurgaon NP- 0-25 days Troubleshooting, ticketing, service now, service desk, DNS, DHCP, APIPA, DORA, active directory Required Candidate profile Drop Profiles sakshitiwari.img@gmail.com 8448387768

Profile-Technical Support Package-7LPA(Decent Hike) Exp-min 1yr Shift-Rotational ONLY IMMEDIATE JOINERS Anushika 9511159022 anushika.imaginators@gmail.com

KGiS is Hiring L1 IT Helpdesk Support (Hindi & English Voice Process) Location: Coimbatore Shift: Rotational Notice Period: Immediate / 15 Days Experience: 1 - 2 Years Position: L1 IT Helpdesk Support – Hindi & English Role Overview: We are looking for dynamic L1 Support professionals with excellent communication skills in Hindi and English to provide technical assistance to users and resolve basic IT issues. Key Responsibilities: Act as the first point of contact for end users for IT issues via calls and tickets Resolve or escalate incidents related to hardware, software, and network Provide support in Hindi and English (verbal communication) Accurately log, track, and update support tickets Guide users through step-by-step troubleshooting Maintain SLA timelines and ensure customer satisfaction Requirements: Strong verbal communication in Hindi and English Good knowledge of basic IT troubleshooting (OS, printers, Outlook, network issues) Experience with ticketing tools (e.g., ServiceNow, Remedy) is a plus Familiarity with MS Office and remote support tools Customer-centric and patient approach Perks & Benefits: Cab facility One free meal Shift allowance To Apply: Contact: Roshan R – +91 99942 63810 Email: roshan.r@kgis.co

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Ayush 8109195240 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role - Team lead | Technical Support | Service Desk Female Candidates Preferred Skills - Technical Exp - Min 4 Yrs Loc - Bangalore WFO | Both ways cabs Not - Immediate to 30 days only 9116324602 | teena.ghrs@gmail.com

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Zaan On 6360065418 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Zaan On 6360065418 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Zaan On 6360065418 Or 9964080000 visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Jotishwari On 9110662600Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Arshiya On 7026112000 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Arshiya On 7026112000 Or 9964080000 visit jobshop.ai to explore other open positions with us

Job Title: Service Desk Team Lead Technology Tower: Service Desk Tower Description The Service Desk Team Lead leads a team of Service Desk Agents. He / She should maintain Accurate recording and tracking of customer requests. Adherence to SLAs on team level. Performance of the team. Desired Candidate Profile: Key Skills Required: IT Service Desk experience 3-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays. Excellent time management skills and ability to work under pressure Continuous commitment to professional development Key Accountabilities: Monitors open tickets for service level breaches Identifies potentially major problems Uses established procedures, guidelines, and standards Responds to changing business needs by recommending new ways to handle new issues Monitors the direction of appropriate incident tracking processes to be followed by team Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure Conducts leave and resource management for each queue Handles escalated calls Implements SIP and CIP Conducts quality audits, coaches, and mentors the team members Prepares Materials for: Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, and First Call Fix exception calls Attends the monthly quality meeting and Service Now Remedy Resolver Group Team Leads Language Requirement (Read, Write, Speak) & Proficiency: Proficient in Mandarin and English (Read + Write + Speak)

Hiring for Technical Voice Freshers with technical background (education) Exp with min 1 year Walk-in Interview 5 days working Rotational shift & Off Excellent communication required Sal - 3L to 5L Call : HR Swathi @ 9538878907 (call or wgatsapp)

HELLO APPLICANT, Greetings from The Job Factory, For More Details HR Smitha@ 9880964847 / 9880952642 (call or whats app) Email id : Smitha@thejobfactory.co.in Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5.5 LPA Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift Regards, SMITHA HR TEAM THE JOB FACTORY

GREETINGS!! We are hiring for technical support associate For further queries, feel free to call or share your CV to Priyanshu 8884496981 Shiva 7996772782 Muskaan 8884496984 Job role: Tech advisor Salary : Fresher:4.7 lpa Experience: 6lpa US rotational shift Location: BTM Layout Only graduate freshers Experience with under graduation is fine Job Description: We are looking for a dynamic and tech-savvy Technical Support Executive to join our growing team. The ideal candidate will provide first-level support to customers, troubleshoot technical issues, and ensure timely resolution to enhance customer satisfaction. Key Responsibilities: Respond to customer queries via calls, chats, and emails regarding product or service issues Troubleshoot technical problems related to hardware/software/networking (based on process) Guide users through step-by-step solutions or escalate complex issues to higher support levels Ensure accurate documentation of customer interactions and issue resolutions Maintain high levels of customer satisfaction through professional communication Follow SLA and ticketing procedures as per company standards Keep up to date with product knowledge and updates Requirements: Graduate in any discipline (Engineering preferred for certain tech roles) 05 years of experience in technical support/customer service Strong understanding of computer systems, mobile devices, and technical concepts Excellent problem-solving and multitasking skills Comfortable working in rotational shifts (24/7 support model, if applicable) Experience with CRM/ticketing tools is a plus Preferred Skills: Knowledge of basic networking concepts (IP, DNS, routers, firewalls, etc.) Familiarity with Windows/Linux/Mac OS troubleshooting Certifications like CompTIA A+, CCNA, or Microsoft Support are an advantage Perks & Benefits: Competitive salary + incentives Paid time off & sick leave Learning and development Fun, collaborative work culture Thanks and regards, Rivera Manpower Services

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya-9084148502

Roles and Responsibilities Provide technical support to customers through phone calls, emails, or chats. Troubleshoot and resolve customer issues related to software products such as Windows OS, Office applications, and other Microsoft services. Collaborate with internal teams to escalate complex issues and ensure timely resolution. Maintain accurate records of customer interactions using CRM software. Stay up-to-date with product knowledge and industry trends to provide effective solutions. Desired Candidate Profile 0-4 years of experience in a similar BPO/call center environment. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. WHY SHOULDN'T YOU MISS THIS OPPORTUNITY? Work with Microsoft : the leading global tech process. Freshers welcome : Full training provided Fantastic career growth into tech path or development roles Handsome incentives & performance based bonuses. Opportunity to work on global technical issues KICKSTART YOUR TECH CAREER WITH THE WORLD'S LEADING TECH GIANT ! MICROSOFT . APPLICATION PROCESS: 1. Send your resume to DRISTY in whatsapp (9513900441) or give a call on the same number. 2. WALK-IN TO MY OFFICE AT RIVERA MANPOWER SERVICES, INDIRANAGAR. BEST REGARDS, DRISTY 9513900441 RECRUITER CONSULTANT RIVERA MANPOWER SERVICES, INDIRANAGAR.

Responsibilities: * Manage service desk operations * Provide technical support via phone/email * Maintain high customer satisfaction ratings * Escalate complex issues to IT team * Resolve service requests promptly Office cab/shuttle Provident fund Health insurance Annual bonus

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support.: Experience: 5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures.

Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support. Experience: 5-8 Years.