631 Technical Helpdesk Jobs - Page 26

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364822002 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Interested Candidates may connect with their Interest Level to Ms.Afreen Manzoor-+91 93206 13279 Note:- Candidates Worked with Teleperformance are not Eligible Job Description: We are searching for a Tech Support Associate to join our team in Jaipur! In this role, you will provide technical support to customers. You will troubleshoot customer issues, provide solutions, and ensure customer satisfaction. Responsibilities: Troubleshoot technical problems related to computers, devices, software, and operating systems. Assist customers with Black Baud and Adobe product usage. Provide clear and concise explanations of technical concepts to customers. Document customer interactions and resolutions. Maintain a positive and professional demeanor at all times. Qualifications: Graduate in any stream with strong technical knowledge. Candidates with 1 year of experience in same domain can only apply Excellent verbal and written English communication skills. In-depth knowledge of cloud computing concepts is a plus. Ability to work effectively in a fast-paced environment. Excellent customer service skills with a focus on customer centricity. Ability to work in rotational shifts. Soft Skills: Customer Centricity: Always willing to help, demonstrate ownership, and pay attention to detail. Communication Proficiency: Ability to convey messages effectively through comprehension, active listening, clear speech, and strong conversational skills. Problem-Solving Skills: Ability to understand customer problems and provide solutions or information following company policies and processes. Written Communication Skills: Ability to compose grammatically correct, concise, and accurate written communication (both voice and non-voice). Flexibility: Adaptable to working in rotational shifts. Benefits: Competitive salary (30,000 - 37,000 per month). Rotational work schedule. Cab Facility in odd hours both for male & female Performance bonus.

Designation: Technical Support Engineer (IT Service Desk) Location: Ahmedabad/Gandhinagar, Gujarat Experience: 2+ Years Job description: Job Summary Technical support engineer at IT Service Desk provides technical support to internal employees. This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues. The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base. Responsibilities and Duties 1. Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. 2. Take complete ownership of an end user problem, starting from request submission till resolution. 3. Investigate, diagnose, and solve varied Endpoint software and functionality problems. 4. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. 5. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. 6. Ensure ticket documentation, categorization and classification are precise. 7. Ensure compliance and process adherence in all transaction and service delivery. 8. Escalates complex problems to higher level of expertise within organization. 9. Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed. 10. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. 11. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. 12. Take ownership and deliver on tasks assigned related various IT projects related to grants, hardware, inventory, new software/application introduction/termination, security software rollout / upgrade, patch management, etc. 13. Manage user onboarding/offboarding IT activities as per defined process. Desired skills & competencies 1. Graduate in any discipline having knowledge of windows desktop O.S. installation and troubleshooting, O365 Applications and licensing, Windows servers OS and various roles understanding, understanding of basic networking, LAN infrastructure, Windows AD Understanding for usage in enterprise environment, Desktop/Laptop/Server Hardware related troubleshooting, Tablets, software applications installations, OS patches management. 2. Good understanding of DNS, DHCP, IP, Wireless, Virtual Private Network, endpoint security, Antivirus products, Encryption products like bit locker, Two factor authentication products, AD User/Group management, Email protocols. 3. Knowledge of customer service principles and practices, ITIL and ITSM concepts. 4. At least 2 years of experience serving global customers in IT Industry. 5. Microsoft/Cisco/RedHat Certifications are added advantage. 6. Excellent English communication skill (both Written & Verbal) 7. Customer-centric 8. Problem Solver 9. Team player

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

GREETING!! WE ARE LOOKING TECH SUPPORT ASSOCIATES. CANDIDATES WITH TECH EXPERIENCE CAN APPLY. For further queries, feel free to contact: JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you. Job role: Service helpdesk desk Shift: UK/US rotational shift Salary: Exp ( only graduates with PDC or convocation) - upto 7.5 lpa Location: Bangalore 2 way cabs will be provided upto 20 km radius NOTE: 1.We are looking for immediate joiners 2. EPFO check will be done post selection Role & responsibilities: 1. Help Desk Agent / Store Support Executive • Primary contact for Tesco store colleagues needing IT or operational support. • Troubleshoot POS (Point of Sale) systems, scanners, self-checkouts, handheld devices, and back-office systems. • Assist with software updates, password resets, network issues, and basic hardware troubleshooting. • Log and categorize incidents in the ITSM system (like ServiceNow). • Provide first-line resolution or escalate to specialized teams (like infrastructure or network teams) as needed. • Communicate clearly with store staff who may not be technically skilled. 4. Technical Specialist / L2 Support • Resolve escalated, complex issues (e.g., server crashes, database failures in stores). • Configure and troubleshoot store hardware (servers, network routers, tills). • Provide remote support tools assistance. • Work with software vendors and internal IT teams for patches and updates. Common Issues in Help Desk Handles: • POS till not working. • Printer/scanner not connecting. • VPN/network down at store. • Password resets (e.g., Kronos, Tesco systems). • New device setup (e.g., handheld scanners). • Software crashes (e.g., for inventory or checkout apps). • Payment gateway downtime. • CCTV system technical issues. Key Skills Needed: • Good technical troubleshooting knowledge (Windows, POS systems, basic networking). • Fast-paced problem-solving mindset. • Strong communication must simplify technical terms for non-technical store staff. • Multitasking under pressure (especially during Black Friday, Christmas rush, etc.). • ITSM tools familiarity (ServiceNow, Remedy, Preferred candidate profile EXPERIENCE UP TO 2YRS IN CUSTOMER SERVICE/HELPDESK/TECHINICAL SUPPORT. Perks and benefits : COMPETITIVE SALARY : CAREER GROWTH OPPORTUNITIES IN IT SUPPORT DOMAIN Thanks and regards, Rivera Manpower Services JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you.

Greetings from People Staffing Solutions We are hiring for International Voice Process Process type - Customer Service/TechnicalSupport. Work Location - Gurgaon Eligibility Must have good communication skills. Education - Grad/Undergrad both are eligible. Salary - Graduate Fresher - 25k inhand Salary - Experienced - Upto 33k inhand Must have minimum 1 Year expereince in International Customer Serive or technical support Must be okay with night shifts Must be okay with rotational week-off Must be okay with Gurgaon location Cabs facilites in odd hours and other side shuttle and shuttle reimbursement For getting your interview schedule or more details, you can connect through call or WhatsApp with your HR Team on below mentioned numbers. HR Nikita - 9717377166; HR Yogita - 7827002178 HR Deeya - 8851628393; HR Ishika - 9267956220 HR Varun - 7428873390