631 Technical Helpdesk Jobs - Page 23

Required - Exp 6 Months - 3 Yrs Education Graduation Location – Noida Good Communication with International Voice Support experience. Experience in Troubleshooting Hardware and Software related issues. Basic Computer knowledge. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention.

Required - Exp 6 Months - 3 Yrs Education Graduation Location Noida/Chennai/Bangalore Good Communication with International Voice Support experience. Experience in Troubleshooting Hardware and Software related issues. Basic Computer knowledge. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention.

Helpdesk We are mainly focusing on communication along with some basic knowledge on windows, VPN, office 365, ticketing tool, and active directory tool EXP : 1-2.5 Yrs Excellent comm skill Role & responsibilities Preferred candidate profile

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support / customer support For More Details Call : HR Krithika @ (Call or whatsapp ) Email ID : Krithikathejobfactory@gmail.com Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.5 LPA For More Details Call : HR Nivetha @ 9035369666 / 9880952642 (Call or WhatsApp ) Email ID : Nivetham@thejobfactory.co.in

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Greetings from Rivera Manpower Servies, Currently we are hiring for Technical support for leading company. Please call on the below number for further clarification. Saranjeet: 8095708201 Note : Hindi Is mandatory Process: Techncial Support Designation: Advsior 1 Description: Its a trouble shooting job to support the user with different technical situations. Salary : 4lpa Qualification: 12th or Above Experience: Minimum 1 year of expericne in customer service or technical support Shifts: Day Shifts Week Off: Fixed Sat and sun Off * Note : Hindi is mandatory

Profile-Technical Support Package-upto7 Exp-min 1yr Shift-Rotational ONLY IMMEDIATE JOINERS Anushika 9511159022 anushika.imaginators@gmail.com

Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY) SALARY STRUCTURE Rs 4 LPA -- FOR 1+ Years of Exp --------------------------------------------------------------------- Skill - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 1 - 3 Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4.5 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . Riya - 9628373761 Simran- 9821182647 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Provide technical support to customers via phone, email, or chat for various IT-related issues. Troubleshoot and resolve customer complaints related to software, hardware, network problems, and other technical issues. Collaborate with internal teams to escalate complex cases and ensure timely resolution. Maintain accurate records of customer interactions using CRM software. Stay updated on product knowledge and industry trends to provide effective solutions. Interested Candidates feel free to reach out at :- Akanksha Srivastava Calling- 8858474127 WhatsApp - 9625310110

Hiring for Tech. support executive(voice process) Skills DNS, DHCP 5 days working 2 rotational off US Shift Need 12th or Grad+1 year exp. as Tech. support location Pune and Gurgaon Contact: Shweta-9999309521 Email: Shwetaa.imaginators@gmail.com Required Candidate profile Excellent comm skills Voice experience Immediate joiner

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

Job Title: Paint shop Admin 1. He/She should be able to manage all paint shop all employees master data management. 2. Able to track all basic administartive details like attendance,Attrtion , TO requirement etc.., 3. Invoice parking in SAP and followup with finance 4. Co-ordinate with HR / Bussiness support / Finance / IT & purchase business requirements 5. Office adminstrative assitance activity like Expat support, Gifts / Stationery distribution etc.., - Manage administrative tasks related to paint shop operations, including scheduling appointments, maintaining records and processing invoices - If you are a proactive individual with a passion for supporting operational success, we invite you to apply for the Paint Shop Admin position.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core Service Delivery Team For adherence to SD SoW External Clients Handle issues/ queries Display Lists the competencies required to perform this role effectively Functional Competencies/ Skill Process Excellence - Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk - Competent to Expert Domain Knowledge - Knowledge of process/ domain managed - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Effective Communication Detail Oriented Change Agility Client centricity Execution Excellence Passion for Results Deliver No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

HI Warm Greetings, Technical Support Officer (Voice Support) Responsibilities: Handle inbound technical support queries via phone. Troubleshoot and resolve issues related to Microsoft O365 products (Outlook, Teams, OneDrive, SharePoint, etc.). Provide timely and accurate solutions while maintaining high customer satisfaction. Escalate complex issues to higher-level support when necessary. Document all interactions and solutions provided. Requirements: Minimum 1 year of experience in a technical voice support role. Strong troubleshooting experience in Microsoft Office 365 products . Excellent spoken and written communication skills. Strong interpersonal skills and customer-handling ability. Willing to work in night/US shifts . Must be an immediate joiner or have a maximum of 30 days' notice . Call/WhatsApp to Book Your Interview Slot: 7829336034 / 9986267393 /7829336202 /9380300644 Dont miss this chance to work with a dynamic team and build your career in global technical support!

Job Title and Overview IT Support Engineer / Sr. IT Support Engineer Hands on knowledge and experience working on Windows OS (Client OS and Server OS) Hands on knowledge and experience on Active Directory, Azure Administration, O365 administration. Basic knowledge of the OSI model, switching and internet routing technologies Basic understanding of network concepts, cloud & virtualization tools. Understanding of IT infrastructure and Security. Ability to assess faults, prioritize, respond and escalate accordingly. Clear communicator (both written and verbal). Provided technical support for operational administration, Directory Services, servers and TCP/IP networks. Ensuring correct comprehension, response time and resolution of issues/requests/emails. Procient and knowledgeable and knows how to properly troubleshoot various problems + Education and Experience Bachelors / Masters Degree (any stream) 2 to 7 years of relevant experience + Compensation and Benets 5 Days working routine Night shift

International Voice Process Provide technical support and troubleshoot through calls and remote access 5 days working Rotational shifts Salary up to 6LPA Need 1 year experience in Technical voice process Contact Rishika@ 7357804296 Jatin@ 9672625299

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: Service Desk Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.