631 Technical Helpdesk Jobs - Page 21

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. Preferred candidate profile Skills Required Technical Support, Troubleshooting, and Service Desk skills Help Desk Support and Information Technology knowledge Excellent problem-solving and communication skills Ability to work effectively in a team environment Strong customer service orientation Bachelor's degree

Hi, We are looking for Technical support candidate. Desktop Support Engineer Job Responsibilities Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system Knowledge Qualifications High school diploma or equivalent Experience At least 4+ months in a technical support department. Minimum Requirements for Hiring Computer Ability to use the desktop computer system - Ability to use Internet/web applications. Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communication Ability to communicate correctly and clearly Comprehension. Ability to clearly understand a problem statement Problem Solving Ability to approach problems logically Customer Service Ability to effectively manage customer enquires via all types of channels. Typing - Speed: 25 wpm - Accuracy: 85% Experience –some months working within the company in a technical support department. 9 out of 12 months exceeding performance KPIs No written warning or disciplinary action Minimum Requirements to Perform the job Computer – Use of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshooting Knowledge of tools used for troubleshooting. Communication -B2 English (British Council) Complaint Handling Product Knowledge Requirements- Windows, OS, MacOS, Chrome, OS Office Applications Home VPN technologies

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What you ll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: Fresher - No experience is required Bachelor's degree in B.Sc. CS or BCA only Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations, driving digital transformation, and enabling people and their businesses. Learning and development Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in whether its a well-trodden path or a completely new part of the business we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. You belong. We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

iEnergizer is Hiring Walk-In Interview! Position: Technical Support Executive (Technical Process) Location: Noida (Sector 60) CTC: 23,500/month Qualification: B.Tech / BCA (Tech Graduated) Role: Provide technical support to customers via phone Training: Paid training will be provided Eligibility Criteria: Strong English communication skills Basic understanding of technical concepts Willingness to work in a voice-based process Nearest Metro Station: Sector 59 (Blue Line) To Apply or Confirm Your Attendance: WhatsApp HR Shweta at 8130317502

Hi Mukesh, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

Blended Process * Needs to provide Technical Support to the customers on calls * Giving Technical assistance and solving their problems * Handling customers smart home devices and Automative devices technical assitance Barkha @ 8851644223 Required Candidate profile *Candidate should have excellent communication skills *Only Graduate's can apply(No technical knowledge needed) *Salary upto 22k CTC(18k in hand) *6days working *Fixed day shifts *Rotational offs

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support / customer support For More Details Call : HR smitha @ 9880964847(Call or whatsapp ) Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.75 LPA Shifts- Voice process ( Day Shift ) / Non voice ( US shift ) HINDI MANDATE Reqards, Smitha HR TEAM

Roles and Responsibilities : Provide technical support to end users through Voice channels. Troubleshoot and resolve IT issues related to Active Directory, software applications, and hardware devices. Manage and prioritize tickets in the service desk system to ensure timely resolution of critical incidents. Collaborate with other teams to identify root causes of recurring issues and implement solutions. Job Requirements : 1-4 years of experience in an international voice process or technical helpdesk environment. Strong knowledge of IT service desk principles and practices. Proficiency in active directory management and troubleshooting techniques. Experience with ticketing tools such as Zendesk or similar platforms.

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for Technical Support Engineer - Voice / Non-Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Good in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only . Responsibilities Excellent communication skills (International Voice process) is non-negotiable. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.). Research issues and resolves technical problems. Qualifications Experience Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred) Written and verbal communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Contact Details- tanya.pahwa@techmahindra.com or call on 7060027671 to discuss this opportunity further.

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts and WFO. CTC : Upto 28k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issues raised by internal users. Accurately log all support requests and follow through to resolution using ticketing tools. Take ownership of reported issues and ensure effective resolution within SLAs. Escalate complex cases following the escalation path while ensuring timely follow-up. Recommend process improvements or procedural changes to enhance service delivery. Collaborate closely with the internal IT and service desk teams to ensure user satisfaction. Participate in rotational shifts including night shifts and weekends as required. Candidate Requirements: Graduate degree (Computer Science / Electronics preferred). Excellent communication skills verbal and written (English). Willingness to work in 24/7 rotational shifts including night and weekend support. Strong interpersonal skills with an ability to communicate clearly with IT and non-IT staff. Preferred Qualifications (Added Advantage): Minimum 6 months of experience in international technical support / service desk roles. Certification/training in IT support (e.g., CompTIA, Microsoft, ITIL). Familiarity with Windows OS, MS Office, ticketing systems, and remote desktop tools. Strong troubleshooting, analytical, and multi-tasking skills. Ability to work independently in high-pressure or critical situations.

Helpdesk Engineer We are mainly focusing on communication along with some basic knowledge on windows, VPN, office 365, ticketing tool, and active directory tool. EXP : 1-2.5 Yrs Bangalore / Hyderabad 24*7 Rotational shifts6 days a week Job Description Helpdesk Engineer Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. Knowledge on AV and VC Systems. To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile Coordinates with customers to plan and implement software upgrade actions and OS installation Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure To follow up procurement & delivery of hardware/software that are required by users Day to day management of the helpdesk - dealing with cases from inception to completion Skills Bachelors degree in information technology or computer science. Proven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Knowledge of computer hardware and networking systems. Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Excellent written and verbal communication skills.

Hiring For Technical Voice Process Related to (Internet Service Provide) ISP. Location: Noida Salary up to 38k in hand + Incentives up to 20k Both Side Cabs 24/7 Shifts If Interested call or WhatsApp Ruchi@8375848971 Required Candidate profile Candidate must have atleast 6 months of experience in ISP to apply. Good Communication skills needed.

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

Freshers/ Experienced (Min 1yr exp in International) Salary up to 4lpa - 8.4lpa + incentives + variables Location- Gurgaon/ Pune/ Bengaluru Excellent comms/ written skills 18 months of service agreement Call for more details:- HR Ritika- 9289133009 Required Candidate profile Candidates should have strong knowledge & experience in Active Directory, O365, EPS, Microsoft & its products, DNS, DHCP, RFC, OneDrive, etc. (Into International Process)

An IT and Administration Officer combines IT skills with administrative tasks, ensuring the smooth operation of IT systems and providing support for the organization's overall administrative needs