631 Technical Helpdesk Jobs - Page 20

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Hiring for SERVICE DESK - Call / whats app 7420010192 / 200. Graduate freshe r can apply Graduate with 1 year of Experience can apply. Requirement : Need Experience into Software and Hardware. Candidates need to work on rotational shifts.

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

Role & responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Troubleshooting on Password Reset tools and Remote-Control tools Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. The Service Desk Analyst will be responsible for delivering advanced technical support to end users Preferred candidate profile Able to handle Calls and should be willing to work in 24*7 shift environment Knowledge in PC Hardware configuration Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies Understanding on Active Directory, Networking, Messaging and Hardware necessary. Knowledge on supporting LANs, PC operating systems and desktop software Knowledge on using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Knowledge on Service Now ticketing tool.

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / 9986267393 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Chethana :7829336034

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

We are hiring for Service Desk Analyst with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 (whats app only) Experience: 4-6Years IMMEDIATE JOINERS ONLY Contract to hire Technical Skills: Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure. • Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting. • Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure. • Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA + Allownces and Incentives 24*7 US Shift Both Way Cab 5 Days Working 2 Days Off Interview - Virtual Location - Pune Contact- Surbhi (8905959447)

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Dear Candidate Greetings from the Kyndryl India Recruitment team . We are currently looking for individuals who have 1 -2 years of experience in Voice process , strong in Communication skills and in Voice Tech Support. Please note that we are only considering applicants who have experience in Voice Tech support as this is a hiring pre-requisite. A L1 Help Desk Analyst - IAM combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced you definitely won't be bored! Your future at Kyndryl This is a true start here, go anywhere opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs If your profile is relevant to the job opening, kindly share your updated resume as a response to this email also please Register on the below link and please share the below details for further review: LINK TO Apply - https://ibm.biz/BdnVNZ

iEnergizer We are hiring for Technical Support Executive profile for our Domestic Process, where your job will require interacting with customers over the Call and provide the tech support to the customers. Join the group for more job updates: https://chat.whatsapp.com/LiPByQ2wSKODYYC3jMQg7C : 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. : 1. Should be well versed with networking concepts 2. Strong Handhold over the basic Computes concepts and have decent understanding. : 1. Decent command on spoken English with fluency 2. Flexible with 24*7 Environment 3. Graduate ( B.Tech , B.Sc , BCA, MCA, M.Sc , or B.E) with strong tech knowledge can apply 4. 6 Days Working 5. Immediate joiners preferred Salary: 23,500 CTC What to Bring: 1) Hard copy of your CV 2) Aadhaar card ( ) Shift Details: For Female Candidates: Day Shift For Male Candidates: Rotational Shift : Timings: 10AM - 5PM (Monday to Saturday) Location: iEnergizer , A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Important: Write " " on top of your CV with pen and meet in H2 cabin for the interview. This is a Work-from-Office role. Regards, HR Tripti Garima Contact on - 8448457237/ tripti.garima@ienergizer.com

L1 SUPPORT ENGINEER - CALL SUPPORT We are looking for a Voice Support Agent to provide first-line technical assistance to end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience in resolving desktop-related issues over phone and remote support tools. Key Responsibilities: Provide technical support to Windows-based desktop and laptop users at an international level via phone, chat, and email Diagnose and resolve hardware, software, and network connectivity issues. Assist users with Windows OS troubleshooting, system performance issues, and application errors. Guide customers through remote troubleshooting steps to resolve technical issues. Support installation, configuration, and updates for Windows OS, Office 365, and other enterprise applications. Maintain detailed records of customer interactions and troubleshooting steps in a ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Educate users on basic troubleshooting techniques and best practices. Ensure timely follow-ups and resolution of customer issues. Required Skills & Qualifications: Experience: 0-2 years of experience in IT support, desktop support, or a helpdesk environment. Technical Skills: Strong knowledge of Windows 10/11 OS troubleshooting. Familiarity with Active Directory, Group Policy, and user account management. Basic knowledge of network troubleshooting (IP configuration, DNS, VPN, Wi-Fi, LAN/WAN, etc.). Experience with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop, SCCM, or similar). Understanding of Microsoft Office 365, Outlook troubleshooting, and email configurations. Knowledge of printers, scanners, and other peripheral device support. Soft Skills: Strong verbal and written communication skills. Excellent problem-solving and troubleshooting abilities. Ability to work independently and as part of a team. Customer-focused attitude with a commitment to providing excellent service.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what we re looking for. Reporting to the facility manager, you ll provide efficient and cost effective transport service to the client. You ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you ll ensure that our staff log their boarding and initial pick up time and that only those listed on our roster sheet are picked up. Should the need arise, you ll also make sure that approval is on hand for staff in need of pick up. You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you ll be constantly collaborating with teams across the board especially in this role. As the person in charge, you ll be central in supporting the transport team at the client s facility. You ll also be responsible for keeping in touch with our vendor supervisors. In addition, you ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you ll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, you ll see yourself working with many of the industry s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

Immediate joiner only Freshers can also apply with the knowledge of Technical support/Troubleshooting. Eligibility: Graduates Fresher & Experienced Technical support/troubleshooting experience preferred 100% work from Office Flexible to work in all shifts supporting EMEA customers Fluent in spoken English (Versant B2) with basic technical knowledge Skill Set required: Technical knowledge, Sales Acumen, Customer Service mindset.

International and Domestic Voice Technical experience-Sal 3 to 4.5LPA Call :Contact Call : HR Preethi @ 9880952642 preethir@thejobfactory.co.in Any UG/ graduate with Min 1 year experience can apply Technical Voice & Non Voice. 5 Days / 2 off

Role & responsibilities ServiceDesk Engineer Your Team L1 ServiceDesk Your day at work will be like (Roles & Responsibilities) Serving as the first point of contact for customers, seeking technical assistance over the phone or email on shift basis (24/7 Support Operations) Taking ownership of customer issue and performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers. Incident Management through IT Service desk (ServiceNow) Incident Assigning & Categorization, Direct unresolved issues to the next level of support personnel Provide accurate information on services to customers. Follow-up and update customer status and information Identify and suggest possible improvements on procedures. Proficiency in English Excellent communication skills This job might be for you if you have the following skills (Skills, Experience) Bachelors Degree in Computer Science or a related field, or relevant work experience 6 months - 1 year Experience as ServiceDesk engineer. Incident management and ServiceDesk process understanding. Application Support- Providing solutions for Applications and software troubleshooting. Active Directory Management - User ID Unlock, OU Movement, ID Creation Software Installation/Uninstallation You will stand out if you have the following (Good to have) Good to have basic understanding on ServiceNow and Incident management Your Place of work Mumbai & Bangalore - India Preferred candidate profile

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with 1 yr exp. excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Mumbai Location call Praveen 7391077621 / 7391077622 ....WhatsApp 8888850831 book your Interview Slot Whats app your Resume : 8888850831 Pune Location Pranaya : 7391077624 / 7391077623 / 9623462176 Book your Slot on WhatsApp @ 9623462146 Pune Address : Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Thane Mumbai Address : Infinites HR Services , Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. MEET: Dipika Regards Dipika Sharma 9623462146

Provide technical support for remote desktop environments, assisting users with system issues, software installation, and troubleshooting remotely.

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

Dear Candidate, Greeting from NTT DATA , We are happy to take your profile for a wonderful career with NTT DATA. Job Title: Helpdesk/Service desk Associate and Senior Associate Experience: 1 - 4 Years of relevant experience in Technical support Skillset: Excellent communication and good technical knowledge in resolving issues Shift: Flexible to work in rotational shift Work Location: Coimbatore Mode of Work: Work From Office Mode of Interview: Direct Interview (Face-to-Face interview) Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : 1. Qualification: 10+2+3/4 Years of Education 2. At least 8 Months to 4 years of experience in an international technical support profile 3. Rotational shifts (24*7) 4. Basi Technical Support skills. Regards, Vignesh M

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.