631 Technical Helpdesk Jobs - Page 2

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

What You Will Do : Work as a Service Desk/ helpdesk/desktop support Engineer. Will s provide technical assistance to lobal users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will Need : Should be Engineering/Science graduate Minimum 2+ years of relevant experience in a Service Desk role Strong verbal and written communication skills in English Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards Should have working knowledge in any ticketing tools, preferably ServiceNow Willingness to work night shifts What Would Be Nice to Have : Certifications such as MCP and ITIL V4 Quick learner and eager to grow with us.

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Role Information Quality Analyst Service Desk Role Designation Quality Analyst Position Summary • Conduct process audits, deploy designed processes, analyze and report performance on quality • Support and implement de-risking plans for the process • Share and document best practices • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery • Monitor transactions and calls for compliance and highlight any failures to the team concerned • Provide feedback to the agents, based on the findings of the monitoring • Participate in calibration processes with clients Required skill set Technical Skills - • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Awareness of the concepts of computer and mobile hardware (Specific to L1) • Ability/having experience on reporting including on tools like Avaya/Cisco • Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment • Experienced in process excellence, operational excellence and transactional quality • Willingness to work on multiple projects and also periodically set and achieve stretch goals General Skills - • Exceptional verbal and written communications • Strong decision making and analytical ability • Able to negotiate, good presentation skills and Client Interfacing Job duties and responsibilities • Collect, collate and analyze performance data on quality • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs • Highlight key areas of improvement and prepare action plans specific to each area • Create huddle packs based on the RCAs completed • Create and implement sampling plan, conduct calibration session and feedback session • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations • Report and track implementation of corrective actions to ensure process continuity and stability • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders • Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs Education and other requirement • Graduate with Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor • Willingness to work in rotational shifts # IMMEDIATE JOINERS PREFERED OR NOTICE WITH MAX OF 30 DAYS . KINDLY MAIL CV - AND WRITE ON SUBJECT -- QA- PUNE - SERVICE DESK

Hiring for Leading ITES Company In Gurgaon and Pune for Technical Support Key Highlights: 1: Experienced with minimum 1 year exp in Technical Support on Paper (Mandate) 2: 24x7 Shifts 3: 5 Days Working 4: Both Side Cabs 5: Excellent Communication Skills 6: Immediate Joiners Preferred 7: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks AD , DNS , DHCP ,365 (Aware of these Things) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs! Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Hi Jobseekers, Greetings from Recoup Info. Job Title: Technical Support Executive- International Chat Process Location: Gurgaon/ Gurugram Experience: 0.6- 3 Years Salary: Up to 31,000 CTC + incentives Industry: BPO / Call Centre Functional Area: Technical Support / Customer Support Role Category: Chat + Voice Employment Type: Full Time, Permanent --- Job Description: We are actively hiring Technical Support Executives for an international chat process in Gurgaon. Ideal candidates should have a strong technical background and prior experience in international customer service. Key Responsibilities: Handle international customer queries via chat support. Troubleshoot technical issues related to software/hardware/networking. Ensure timely resolution and high customer satisfaction. Maintain service level agreements and key KPIs (D-SAT, C-SAT). Candidate Profile: Technical background is a must (Graduate/Undergraduate eligible). Must have atleast 6 month of international customer support experience Proficient in troubleshooting procedures. Excellent communication skills (English B2 to C1 level). Shift & Other Details: 5 Days working, 2 Rotational offs. Night shifts (US/UK process). Immediate joiners preferred. Both-side cab facility provided. Apply now to be a part of a fast-paced, tech-driven support environment! Interested candidates can send connect with me over 888770698 or can send their resume at whatsapp. Thanks and Regards, Rachit Srivastava Assistant Manager- HR Recoup Info

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Quality Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining high-quality standards and ensuring that our systems function optimally, contributing to an exceptional client experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management.- Strong analytical skills to assess service quality and identify areas for improvement.- Experience in developing and implementing quality assurance processes.- Ability to communicate effectively with clients and team members to ensure clarity and understanding.- Familiarity with service desk tools and technologies to enhance operational efficiency. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: VMS SYSTEMS INTEGRATION SPECIALIST Location:- Chennai Onsite Interview Process: 2 Level of Technical interview Must have skills: Technical support experience of troubleshooting (US , UK, India clients ), Excellent communication skills, willing to learn and grow attitude Good to have skills: Knowledge on Java, AngularJS, SQL, Experience in System Administrator, Project Management, Business Systems Analyst, Testing Salesforce exp Working hours/schedule: 8 Hours / Night shift (5:30 PM to 2:30 AM)

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with other departments to address and resolve technical issues. Maintain up-to-date knowledge of IT operational and security technologies. Prepare and present regular reports on helpdesk performance to senior management. Perform additional duties as assigned by management. EXPERIENCE 5+ years Experience in IT Helpdesk related role or equivalent combination of experience. 3+ years Management or relevant experience (US Based/UK Based Technical Support Process) Experience with Microsoft 365 administration. Experience with supporting Microsoft enterprise environment Proficiency in managing Azure Active Directory (Azure AD). Knowledge of ticketing systems. Proficiency with ITSM software and remote troubleshooting tools. Skill Set Required: Strong technical knowledge and troubleshooting skills. Excellent leadership and team management abilities. Exceptional customer service and communication skills. Ability to work effectively in a remote environment. Strong analytical and problem-solving skills.

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 4.25pa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role & responsibilities - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues efficiently. - Document and track client interactions and resolutions to enhance service quality. - Collaborate with team members to share insights and improve processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to effectively interact with clients. - Ability to analyze and interpret client issues to provide appropriate solutions. - Familiarity with ticketing systems and service desk operations. Note: Interested Candidate can share there CV to devika_p@trigent.com

Non IT and customer care

Job Title: Service Desk Engineer (L1/L2 Support) Location: Noida Experience: 3 to 6 Years Employment Type: Full-Time Rotational Shift Job Summary: We are seeking a skilled and customer-focused Service Desk Engineer with 3 - 6 years of experience to provide L1/L2 technical support for end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting international clients. Key Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware, software, and networking issues across Windows, macOS, and other environments. Support Microsoft technologies including Active Directory, Office 365, Outlook, and Teams . Handle user account creation, permissions, and password resets. Respond to incidents and service requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). Escalate unresolved issues to higher support tiers (L3 or vendors) when needed. Ensure SLAs and KPIs are met for timely resolution. Maintain asset and knowledge documentation. Provide support for VPN, Citrix, remote desktop, and network access issues . Assist in deployment of patches, updates, and endpoint protection solutions. Required Skills: 3-6 years of experience in IT Service Desk / Technical Support Proficient with Windows 10/11 , Microsoft 365, and troubleshooting tools Good understanding of Active Directory, Group Policy, and remote desktop tools Familiarity with ITIL processes and incident/change management Experience with international customer support is a plus Strong communication and interpersonal skills Certifications (Preferred): ITIL Foundation Microsoft Certified: Modern Desktop Administrator CompTIA A+/N+ or equivalent Why Join Us? Work in a global environment with cutting-edge technologies Career growth and learning opportunities

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Job Details: Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Max Budget 3.5LPA Essential Duties and Responsibilities: 1+ years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur Regards Varsha Batra E.varsha.batra@igtsolutions.com M,+9108527123018

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. Were committed to growing our people, memberships, resorts, and guest love. Thats why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, were looking for you. POSITION DESCRIPTION: Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 1500+ employees, as well as users in twenty-nine remote locations, traveling users and external customers requiring remote high-speed internet access while on property. The candidate will be required to work in a rotational shift pattern, including evening, night and morning shifts each month. EDUCATION and/or EXPERIENCE Any degree or up to two years related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems. 2-5 years experience in a related IT position or Help Desk CERTIFICATES, LICENSES, REGISTRATIONS Relevant Professional Certifications or currently pursuing is a plus not required. PROFESSIONAL SKILLSET QUALIFICATIONS Ability to effectively respond to questions from customers and provide timely resolutions to issues while effectively communicating status to management and customers. Proficiency with Microsoft Business products and operating systems Working knowledge with HP printers and other peripherals; and familiar with related setup and administration Excellent written and oral communication skills Ability of handling multiple projects simultaneously Participates in proactive team efforts to achieve departmental and company goals. Demonstrate excellent customer service knowledge, skills, and abilities including trustworthiness and honesty. Must be detail oriented. Participates in proactive team efforts to achieve departmental and company goals. Ability to multi-task in a fast-paced corporate environment Problem solving and analytical skills a must.

Walkin Drive at Nagpur Office (Job location- Pune/Bangalore) Dates - 23rd & 24th of July 2025. Service Desk (Technical Voice Process) Customer Service (International Voice Process) Walkin with your updated Resume (only relevant experiences & immediate Joiners would be prefreed). Infosys Limited Nagpur SEZ , Co- Developer Plot No:7 , Sector Special Economic Zone Mihan Notified area , Incubation Center Ground Floor Nagpur, Maharashtra 441108

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 YAGYANSHI- 9821182648 SIYA-7565006262 NOTE ------ ## WE ALSO HAVE OPENING WITH CNX IN DIVYASHREE TOWER --- BANNERGHATTA --- ROAD FOR SEMI TECH SUPOORT VOICE ROLES -- SALARY --UPTO RS 4.78 LPA FOR CANDIDATES WITH 1 YEAR VOICE EXP ONE SIDE CAB / 5 DAYS WORKING CALL -- ANY OF THESE HRS FIOR THIS PROFILE MAHVISH 9628373766 SIMRAN 9821182647 DEVIKA - 9821182651 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Requirements: Excellent communications skills (verbal and written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

Hiring For Technical Support Associate (International Voice/Chat Process) To Schedule an interview call - +91 8310391640 Requirements: - Excellent Communication in English. - Minimum 2 year of Technical Support experience in BPO. - Candidates are in Bangalore are only preferred. - Immediate joiners only!!!! Job summary: We are seeking a detail-oriented and tech-savvy individual for a Technical Support (Voice/Non Voice) position. The role involves providing assistance to customers through email, chat, and ticketing systems. The ideal candidate will have strong written communication skills, the ability to troubleshoot technical issues, and a customer-centric approach . Key Responsibilities : Handle customer queries via email, chat, or support portals. Troubleshoot technical issues related to software, hardware, or services. Escalate complex problems to relevant departments or higher-level support. Maintain accurate records of interactions and solutions provided. Follow standard procedures and documentation protocols. Ensure timely resolution and high levels of customer satisfaction. -Work Location: BTM Layout, Bangalore -Shifts: Rotational Shift (5 days work /2 days off) -Salary: Up to 5.5 LPA -Immediate joiner only!!!!! Interested candidates can contact to - 8310391640 (HR RUSHA) OR rusha@yourpitchh.com

Tehnical Support INTERNATIONAL Voice Process Skill-DNS,DHCP,Active Directory,Troubleshooting,O365 1Yr+ Exp inTehnical Support (International Voice Process) PKG Upto-8.4 LPA Loc-Gurgaon NP- Imm Joiner Rashi- 9027310680 or rashibimaginators@gmail.com Required Candidate profile Required Skills- International Voice Process,Technical Support,Service Desk,O-365,Active Directory,Troubleshooting,Technical Helpdesk,DNS,DHCP,APIPA,DORA,Outlook Configuration,IP Address,Ticketing