1317 Technical Helpdesk Jobs - Page 15

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the ...

Job description As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions. Role & responsibilities Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment. Managing incoming requests (via telephone, email or the ITSM portal) promptly and ...

Required - Min 2 years exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 6LPA US Shifts Immediate joiners Drop your cv on - 8529546798

SUMMARY Responsible for service, maintenance, and support of technologies in Protics and Ergonomics labs. May also deliver short training and/or orientations on the use of equipment for users of the space. In addition, a major focus of the position will be ensuring safety within the Protics and Ergonomics labs and the development and administration of teaching and training resources. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Maintain and support the day-to-day operations of the Protics and Ergonomics labs and its technologies. Act as project manager for the implementation of Protics and Ergonomics Lab technologies. Coordinate technology integration with the relevant IT dep...

Role & responsibilities Quickly become an expert AD Workbench user - familiar with workspaces, including virtual machines and apps, commonly used software, creation of dataset listings, and data access requests Possess the ability to work independently, solving vague technical problems related to AD Workbench workspaces and data access Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time, including software installation from the command line and in environments that require whitelisting due to limited internet connectivity Provide technical assistance to AD Workbench users experiencing workspace-related issues, including password resets and s...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Any graduate with min 1 year of experience in technical support CTC-Upto 4LPA(28K Inhand)+incentives Shift-Rotational US shift Working days-5 days working/2 days split off For more info call/whatsapp-Aryan:8956802532/Neha:9890648347 Perks and benefits Two way cab facility Performance based incentiv

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grov...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Mandatory Skills Excellent Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Knowledge on any Ticketing tool , ITIL knowledge Exp 6+ months of experience in infra , Storage, Service Desk Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet) Associate Google Workspace Administrator certification is preferred. Role & responsibilities Preferred candidate profile

Hiring for Technical Voice Process Salary - upto 34k in hand 5 days working Rotational Shifts Both side cabs Location - GGN - Need excellent technical knowledge - Need excellent communication skills Apply - Priyanka: 8882269056 Vijay 8920951207

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technica...

Role :- Global Service Desk Agent (Permanent Role) Experience : 1 to 2 years (relevant service desk only) Interview- Face to Face Interested don't hesitate to call/wtsapp - 7892648654 Apply URL :- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hSa000002NIJFIA4 Job Overview:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrence...

Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills Required Candidate profile Knowledge of BMC helix ticketing tool system • Excellent communication skills • Customer focused and results oriented. • Ability to work alone or as a member of a team.

Technical Customer Care Executive Type: Full-time Location: Mumbai Position Overview: We are seeking a proactive and technically skilled Technical Customer Care Executive to join our support team, responsible for providing exceptional customer service and technical support for both software and hardware products. You will be the first point of contact for our users, troubleshooting issues, resolving technical problems, and ensuring high levels of customer satisfaction. Responsibilities: Provide first-level technical support via phone, email, or remote desktop tools. Very well acquainted with reporting service desk application like call desk or Salesforce. Diagnose and resolve issues related ...

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support Engineers Exp- Fresher Shift- 24/7,,WFO Location Hyderabad Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily a...

Hi, Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outloo...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. You...

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations • Provide expert support for service desk operations ensuring timely and effective resolution of user issues • Utilize Service Now platform to track manage and report incidents and service requests • Implement and maintain Windows-based systems to ensure optimal performance and security • Oversee networking infrastructure to ensure reliable connectivity and data flow • Deliver remote desktop support to users ensuring seamless access to necessary resources • Collaborate with teams to enhance service delivery and optimize IT processes • Analyze incident trends to identify areas for improvement and im...

Handling customer calls, customer service orientation, Multitasking Provide first-level of Technical support to Operator. Checking mails and replying with proper message. Diagnose and resolve technical problems promptly and efficiently Required Candidate profile Tech Support Executive provides first-level technical support to our Clients. They should troubleshoot problems, guide users through solutions Undergraduate /Graduate/Any Degree with Computer skills

voice Process it is Undergraduate with 6 months technical exp / graduate fresher (technical background) Salary - 21k inhand + incentives Required Candidate profile 6 days working with any 1 week off Rotational shifts

Technical Support Voice Any Grad / UG With 6 Months Minimum Exp Into International BPO (Voice Experience Preferred Cabs In Odd Hours For Females & Cab Allowance Of 180 Rps Per Day For Males 5.5 Days Rotational Shifts HR / Ops / Typing Required Candidate profile Upto 27 CTC With 25 Inhand Instant Joiners

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff