631 Technical Helpdesk Jobs - Page 13

Job Description: Proficiency in Italian Language: Job Role: Assist Adobe's resellers/retailers in the Americas/Europe and help them to effectively resolve issues via Phone, Emails, and chats. Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales Operations Centre Learning: Core business operations and go-to-market strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

Role:Technical Support Specialist Exp:min 1Yrs Int.Technical Support Skills:International Techical Support,Troubleshooting,Servicenow,Service Desk,International Process upto 4 LPA Loc:Pune Immediate joiners only Naman 8890377950,naman.ghrs@gamil.com

Role & responsibilities Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. Take complete ownership of an end user problem, starting from request submission till resolution. Investigate, diagnose, and solve varied Endpoint software and functionality problems. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Escalates complex problems to higher level of expertise within organization. Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Preferred candidate profile Graduate in any discipline having knowledge of windows desktop O.S. installation and troubleshootin g, O365 Applications and licensing , Windows servers OS and various roles understanding, understanding of basic networking, LAN infrastructure, Windows AD Understanding for usage in enterprise environment, Desktop/Laptop/Server Hardware related troubleshooting, Tablets, software applications installations, OS patches management. Good understanding of DNS, DHCP, IP, Wireless, Virtual Private Network, endpoint security, Antivirus products, Encryption products like bit locker, Two factor authentication products, AD User/Group management, Email protocols. Knowledge of customer service principles and practices, ITIL and ITSM concepts. At least 2 years of experience serving global customers in IT Industry

Hiring Tech Support Executives (Voice & Semi-Voice) in Vadodara.1- 4yrs exp in tech support, strong English, troubleshooting skills, & willingness to work in night shifts required. interested can share your resume to LAVANYA 9361645614

Hi, Knowledge of cloud computing and types of cloud computing Knowledge of Mail server settings – IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Contact Veera-9071318133

International Voice Process Provide technical support and troubleshoot through calls and remote access 5 days working Rotational shifts Salary up to 6LPA Need 1 year experience in Technical process Contact- Ishita - 9529411055 Pragati- 9696837450

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Operations and Administration Support the Global Service Desk with elevated technical and support requirements. Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Preferred candidate profile

Job summary: The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. . Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about products, services and features Providing advanced device troubleshooting solutions Being a voice and advocate for our customers when something doesnt feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support. Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: varies based on candidate experience Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Kindly share your resume to email: tournika.k@sutherlandglobal.com. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

Role & responsibilities Job description Job Title: Level 1 IT Support Technician Job Location: Coimbatore Shift: Night Shift Preferred Qualifications: Excellent Communication Skills 1+ year experience in a help desk or IT support role Experience supporting retail environments or working in a store. Knowledge of ticketing systems like Zendesk, Freshdesk, or ServiceNow. Job Summary: We are seeking a reliable and customer-focused Level 1 IT Support Technician to join our IT team. This individual will serve as the first point of contact for end users, providing technical assistance primarily for store operations, including Aptos POS systems and other retail technologies. Clear communication in English is essential, as this role involves phone and remote support for physical store locations. Key Responsibilities: Provide Level 1 technical support via phone, email, or ticketing system for retail store users. Troubleshoot and resolve issues related to hardware, software, and Aptos POS systems. Log and track issues using help desk software, escalating complex issues as needed.- Guide users through step-by-step solutions in a clear and patient manner. Support end-users with basic networking, printer, and device issues. Document solutions and maintain up-to-date knowledge base entries. Communicate effectively with non-technical store staff to ensure issues are fully understood and resolved. Collaborate with IT team members to improve processes and service delivery. Requirements: Strong verbal and written communication skills in English. Familiarity with Windows OS, basic networking concepts, and peripheral devices. Experience with POS systems (preferably Aptos) is a plus. Basic troubleshooting skills for hardware and software. Friendly and professional demeanor. Ability to work independently and prioritize tasks. Strong attention to detail and willingness to learn.

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Key Accountabilities Support Parexel end users, clients, stakeholder and partners via call, chat, and email mediums Act as a 24x7 support point to IT Infrastructure / Applications /Site Services support teams. Provide 1st line diagnosis and ticket resolution Log all relevant incidents / Service requests details into the ticketing tool based on priority seriousness and categorization Escalate incidents and requests to appropriate service department for Level 2 & 3 resolution Adhere to work instructions and processes defined in SOPs Adhere to defined SLAs, KPIs and quality metrics to achieve IT goals Own the tickets and follow up until resolution on user behalf, communicate with end-users keeping them informed of ticket progress and its changes to deliver positive customer experience Update knowledge base with up-to-date relevant information as and when needed Report identified challenges and improvement opportunities to drive CSI Manage support queues to ensure all tickets are actioned on time Pro-actively identify system impacting issues through the analysis of user calls and tickets. Perform real-time tier 1 troubleshooting via remote access to system components to isolate, manage and resolve issues. Coordinates and tracks all maintenance activities. Manage the intake of information and record accurately. Develop and maintain positive communications between IT Infrastructure / IT Applications / IT Operations Use acquired knowledge to influence and improve IT practices and technologies. Skills Open minded and ready to learn and absorb things. Excellent interpersonal, verbal, and written communication skills Excellent problem-solving skills Customer focused approach to work; excellent customer service skills Experience in working with Incident / Service Requests. Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues Capable to handle VIP users and user escalations Good experience in desktop support and operations, including PC and User support Good experience in troubleshooting PC OS, Software, and PC accessories Ability to handle multiple tasks concurrently. Ground concepts of networking, windows, MS Office, and other application environments Windows 2008/2012 knowledge, understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc. Basic Knowledge of ITIL processes like Major incidents, Problem and Change. Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel. Perform shift handover activities Must work well in a team environment. Desired Academic & Good to have Professional Qualification Graduate (10+2+3) or (10+2+4) : (BE/B.Tech/B.Sc/BCA) IT Security : CCNA (Security)/ CompTIA Security+ /RHCSS (Red Hat Certified Security Specialist)/ECSA (EC Council Certified Security Analyst) Networking : CCNA (Routing and Switching or Voice) / CompTIA Network+ Systems (Servers) : MCSE / MCITP/MCP/ RHCSA (Red Hat Certified System Administrator)/ VCP (VMware Certified Professional) Applications(Databases) : OCA (Oracle Certified Database Administrator)/ MCDBA/MCSA (SQL Server)/MCSD (Web Applications)/ SCJA (Sun Certified Java Associate) Languag e Skills English (Written & Verbal) Expertise Minimum Work Experience Total Work Experience: 3+ year. Relevant Work Experience : 6 months

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Greetings, for candidates who are residents of Bangalore and are okay with Work From Office looking in a leading IT MNC w e have a profile for you *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore / Pune Qualification * Graduates * Good Verbal --- communication skills in English ---------------------------------------------------------------------------------------------- *1+ year International Service Desk Experience Salary - Upto Rs 4 LPA -- FOR 1 YEAR EXP -------------------------------------------------------------------- FRESHERS SALARY -- Rs 2.77 LPA ------------------------------------------------------------------------------------------------- Working days -5 (Rotational Shifts) Schedule your interview kindly call or drop your resume on the given numbers HR AAYSHA 9821182649 HR YAGVANSHI 9821182648 HR MAHWISH 9628373764 HR LAIBA 9654201996 HR SIYA 7565006262 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Position - Service Desk (L1/L2) Location - Ghansoli Navi Mumbai. Work Mode Work from office Mandatory Skill Good in English Communication • International client support experience (Preferred). • Ability and willingness to work in US Shifts only. • 5 days working. (24/5) Service Desk L1 Exp:- 1+ Yr Requirements: Previous experience in a technical support role or customer service role preferred. Strong communication skills, both verbal and written. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with ticketing systems and remote support tools. Ability to work under pressure and prioritize tasks in a fast-paced environment. Basic understanding of ITIL principles is a must. Thanks & Regards Riya Zunjarrao Junior HR riya.zunjarrao@rigvedit.com

Executive L2 THD Location: Chennai Reporting to: Team Leader L2 THD Purpose of the Role:- The objective of this role is deliver exceptional customer service by focusing on service skills and ensureall required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries,determining the cause of the problem, and providing best resolution. Role Description:- To provide customer satisfaction on every call To ensure closure of the ticket within the prescribed TAT To provide speedy resolution Willingness to work in rotational Off & rotational Shifts To resolves product or service problems by clarifying the customer's complaint To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation Key Result Areas:- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints. Education:- Diploma/BE in EEE stream Work Experience:- Minimum of 0 3 Years of work experience Experience in customer service or call center background is preferred Experience in handling technical calls will be preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage. *** Please Walk-in Directly to the below address. Regards, Vinay M |9500081270 - Please call between 10:00 AM to 6:30 PM Address: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Minimum 1 year of experience in technical voice support (OR) Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Contact: 7829336202 / 7829336034 / 9380300644

Role & responsibilities Bachelors degree in Information Technology, Computer Science, or a related discipline. 2 - 5 years of hands-on experience in technical support, preferably involving Government or web-based applications. Well-versed in handling common user issues such as OTP delivery failures, browser incompatibility, and online form submission errors. Proficient in using remote desktop tools like AnyDesk for efficient troubleshooting and issue resolution. Strong written communication skills with the ability to provide clear, concise, and professional email support. Organized and detail-oriented, with a systematic approach to troubleshooting and thorough documentation of support interactions. Foundational knowledge of networks, browsers, computer systems, and device-related issues that can impact portal performance. Experience working with ticketing systems and CRM platforms for managing and tracking user support requests. Proven background in IT support or helpdesk operations. Immediate Joiner Preferred Age Limit upto 30 years

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support For More Details Call : HR smitha @ 9880964847 (Call or whatsapp ) Job description Proven work experience as a Desktop Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 3.5LPA-4.2 LPA Graduate Freshers Location-Bellandur eco space / Whitefield Shifts-Day Rotational shift HINDI MANDATE For More Details Call : HR smitha @ 9880964847 (Call or whatsapp )

Role & responsibilities - Handling Customer Technical Queries for SaaS based product Preferred candidate profile - Hindi & English Language must needed

Dear Resource , Position - Service Desk Engineer Experience - min.1 year Location - Noida , Gurgaon, Delhi HR - SUSHMITA DM - 8700479986 Email - hr16@piplindia.com CTC - UPTO 21k ctc .

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts / Work from Office ONLY CTC : Upto 28k To schedule an interview ring 6364907001 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;6364907001

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Service Desk Analyst Mode of Work: Work from Office Experience : 0 - 2yrs Location: Bengaluru (Bellandur) Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary) Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Job description As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. **looking only for immediate joiners** For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to sujath_a@trigent.com Regards HR Sujath Ali Trigent Software 7680048497 sujath_a@trigent.com