1316 Technical Helpdesk Jobs - Page 11

Key Accountabilities: • Act as a single point of contact for all IT issues and queries. • Receive and log all customer contacts via multiple channels (phone, email, chat, self-service). • Use probing questions and defined knowledge information to accurately log the details of the customers enquiry. • Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry i.e., concluding as a First Time Fix or assigning to 2nd or 3rd party resolution teams. • Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues. • Where appropriate use personalized decisions and actions to add value by resolving the custome...

Any Graduate with Minimum of 1 year exp in technical support Location :- Pune Salary :- 3 LPA - 7 LPA Candidates must have exp with voice process For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with Minimum of 1 year exp in technical support Excellent communication skills Immediate Joiners Perks and benefits Cab Faclities Performance Based Inc

Job Title: Sr Help Desk Support Engineer Location: Ahmedabad Experience: 4 to 5 years Employment Type: Full-time Work Mode: (On-site) Job Summary: We are seeking a skilled and experienced Sr Help Desk Support Engineer to provide advanced technical support and troubleshooting to end-users. You will be responsible for handling escalated issues from the L1 team, resolving complex technical problems, and ensuring high customer satisfaction and also Team Handling. Key Responsibilities: Act as the second point of contact for end-users, handling escalations from L1 support. Troubleshoot hardware, software, and network issues via phone, email, or remote access. Monitor ticket queues and ensure timel...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company IN HYDERABAD BANGLORE PUNE (Immediate Joining) SALARY STRUCTURE :--- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promp...

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /6364833817 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Key Responsibilities Provide end-user support for desktops, laptops, operating systems, and business applications. Act as a single point of contact for incidents, requests, and service follow-ups. Identify, evaluate, and coordinate with vendors for on-call/backup engineer support across PAN India. Negotiate service rates with vendors to ensure cost-effective solutions within defined budgets. Perform end-to-end follow-up on incidents until closure, ensuring SLA compliance. Support users with Windows OS, Hardware, MS Outlook, VPN, and network connectivity issues. Ensure adherence to IT processes, security guidelines, and documentation standards. Required Skills & Qualifications Any Graduate (T...

Job description Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international voi...

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Job Description Position : Technical Support Engineer / Help Desk Engineer Industry : Telecom & Consumer Electronics Shift : US Shift (Night Shift) Project Type : Voice Vonage International Technical Support Experience : 1- 5 years Location :Chennai Employment Type : Full-timeExperienced Technical Support Engineer with hands-on expertise in handling inbound customer queries, device troubleshooting, and telecom support across multiple US-based projects. Proven ability to resolve technical issues with devices like Alexa, Kindle, Netgear routers, Roku, and antivirus solutions such as McAfee and AVG. Skilled in providing exceptional customer service through phone, chat, and email in high-pressur...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Grab an Opportunity to be associated with CMS to serve as a part of Leading Government based project as IT Helpdesk Executive - Mumbai & Kochi Roles & Responsibilities: Extending technical support on application to end users Provide Help Desk support for reporting technical incidents / issues / problems with the system. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs. Track each incident / call to resolution. Escalate the calls, to the appropriate levels, if necessary, as per the escalation matrix agreed upon Analyse the incident / call statistics and provide monthly reports including but not...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ...

C ompany: Diebold Nixdorf Location: Madhapur, Hyderabad Experience: 0-4 Years Employment Type: Full-Time Work Mode: On-site | Rotational Shifts (including night shifts) | 5 days/week Job Description: We are hiring for Technical Support (L1/L2) roles in our International Voice Process . Ideal candidates should have strong communication skills, basic technical knowledge, and a willingness to work in Rotational Shifts (including night shifts). Requirements: Graduation (15 years of regular education-10th+Intermediate+Graduation, certificates mandatory) Experience in tech support/customer service (BPO setup preferred) Good Communication English Proficiency in MS Office Walk-In Interview Details: ...

We are looking for IT ServiceDesk Engineer for Hyderabad Experience : 2 to 7 Years NP : Immediate to 15 days Location : Bangalore / Hyderabad Please send updated resume below mail ID : sumanta.majumdar@infinite.com We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users . This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests. Key Responsibilities: Enable and guide end users in using self-help tools for basic software and hardware issues. Support incident and servic...

Technical Skills: Proficiency in operating systems (Windows, macOS), knowledge of networking protocols, experience with help desk software, familiarity with remote desktop tools, and basic troubleshooting skills. Soft Skills: Strong communication skills, both verbal and written, active listening abilities, problem-solving aptitude, adaptability to changing environments, and a customer-centric approach to service delivery. Industry Knowledge: Understanding of IT security principles, data privacy regulations, knowledge of industry-specific software applications, and awareness of emerging technologies in the IT support domain.

Were Hiring Technical Support Advisor (US Shifts) Eligibility: Graduate / Undergraduate can apply Experience: Freshers welcome Requirement: Excellent communication skills + strong technical knowledge in hardware and Windows Shift: US Shifts CTC: As per industry standards Roles & Responsibilities: Provide technical support to international customers via voice/chat. Troubleshoot issues related to hardware, operating systems, and Windows applications . Guide customers through problem-solving steps and ensure timely resolution. Maintain high levels of customer satisfaction (CSAT) by delivering professional support. Document all technical issues and resolutions accurately in the system. Work towa...

JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquettes. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and mana...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Join our Service Desk team and be the first point of contact for international clients. Responsibilities include providing IT support, troubleshooting technical issues, logging tickets, and ensuring timely resolution. Call / WhatsApp: 7620801051 Required Candidate profile Ability to troubleshoot, log tickets, and resolve IT incidents within SLA. Comfortable working in 24/7 US rotational night shifts. Should have scored minimum SVAR 60 Immediate joiners preferred. Perks and benefits Performance Recognition & Incentives.

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /6364833817 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

The IT Helpdesk Support Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process. Main Responsibilities & Tasks: Initiate customer contact, escalate to appropriate parties and resolve incidents. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Respond to technical issues as they arise. Work with other Infrastructure and Operations teams to resolve customer issues. Keep 1st level agents abreast of the late...

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE (CHAT & VOICE) FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 3.60 LPA + MONTHLY INCENTIVES UP TO 5k. Call HR ISMITA TO Schedule Your Interview @ 9257048584 Call HR ANJALI TO Schedule Your Interview @ 9257030239 Drop your Resume # mansi@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining acc...

Min 1 Yr Exp Into Technical Support International Voice Must Have -Service Desk Voice Any Graduate Up to 5 LPA + Allowances and Incentives Night Shift Both Way Cab | 2 Days Off | WFO Absconded Cases Not Considerable Notice Immediate HR 8079009780

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes