631 Technical Helpdesk Jobs - Page 10

Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Freshers and experience can apply Minimum 1 year of experience in technical voice support Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Shiva Contact: 7996772782 mail: rivera.shiva10@gmail.com

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Japanese NL4 certified; familiar with ITSM process Working Hours: Shift 1 – 2.30 PM IST to 11 PM IST Shift 2 – 10.30 PM IST to 6 AM IST On-call Support on Sat & Sun 3Years experience in Japan client communication and translation skills Excellent written & verbal communication skills in Japanese Language Japanese NL4 certified and familiar with IT terminologies Efficient in Japanese to English and English to Japanese translations Follow SOPs to address Application & Infrastructure issues Participate in Major Incident Management for Critical issues Collaborate with customer stakeholders, IT L2 support team Familiar and experienced on ITIL Processes - Good to have

International Technical customer service UG/Grad and 1YR of Exp. candidate can apply Salary- 3LPA to 5LPA Location- Gurgaon Rotational shift & OFF Cab and Cab allowance Call/WhatsApp Zam- 9910972518 Lakshita- 8595954721 Shivani- 9910987637 Required Candidate profile Candidate must have excellent communication skills. Candidate must be an immediate joiner. Candidate must be comfortable working in any shifts.

Hiring for Team Lead Service Desk, 2 years as Team Lead Mandatory Total Experience- 6 years Location: Bangalore Salary Upto 9.5 LPA Required Candidate profile 2 years as Team lead require and total 6 years of experience Worked into IT Service Desk

Troubleshooting

Role:Technical Support Specialist Exp:1 Year in International Technical Support Skills:Technical Support,Troubleshooting,Servicenow,Service Desk,International voice Loc:Pune,Bengaluru,Hyderabad Immediate Joiners Naman 8890377950,naman.ghrs@gamil.com

Technical Support Representative (IT Service Desk) Job Summary Technical Support Representative at IT Service Desk acts as a first point of contact for all inbound calls and chats. This role focuses on modernizing customer experience by ensuring prompt response and updates to users. Responsibilities and Duties Serve as the first point of contact for customers seeking technical assistance / support or update over the phone, chat, email channel. Gather query/issue/request detail and capture them into the ticketing system as per IT SD Process. Acts as queue manager to ensure all cases created from all channels gets assigned to shift engineers within SLA time in consultation with on floor lead engineer / manager. Generate various daily, weekly, monthly reports / dashboard as assigned by management. Provide administration support on ongoing IT projects as assigned by management. Ensure compliance and process adherence in all transaction and service delivery. Rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. KB Documentation as per the department requirement. Desired skills & competencies Graduate in any discipline. Excellent verbal and written English communication skills. Minimum six months of experience working with US users/customers, Knowledge of US Accent. Basic knowledge of IT Hardware, Software, Applications and Security to understand users query/issue and log them in to ticketing system. Any IT/Hardware/Software certification/training is an added advantage. Experience working with Excel, Word, Power point and Web based or software/application. Adaptive Learner Customer-centric Analytical Person Collaborator, team player

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year International Technical support Experience Salary - Upto 4 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *kanak 898289979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Looking for immediate joiner, Technical Support Officer, Gurugram (International Voice) -ctc upto 6 LPA (or 30% hike from last ctc) - Any Graduate/UG with 1 year tech exp. in windows escalation (L1/L2) domain -Excellent communication Mandate Interested, Any reference, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings! Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune ! What Youll Be Doing: Provide top-notch support to global clients via calls, chat, and email Troubleshoot technical issues related to: VPN, Drivers, O365, Active Directory Operating systems & basic networking Microsoft Office and other productivity tools Work on ticketing tools such as ServiceNow , Remedy , or Control-M Own the issue, analyze, and provide efficient, timely resolutions Ensure every customer interaction adds value and leaves them satisfied What Were Looking For: Excellent communication skills – both verbal and written Strong analytical and problem-solving ability Confidence in handling and resolving technical queries independently Willingness to work in a 24x7 environment (rotational US shifts) Comfortable with a Work From Office (WFO) setup in Pune Non-Negotiables: Fluent English communication is a must 100% Work From Office – no hybrid or remote option Comfortable with night/rotational shifts (US time zones) Why Join Infosys BPM? Global brand & structured career growth Continuous learning and upskilling opportunities Exposure to world-class processes and tools Diverse and inclusive workplace culture Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR

Responsibilities: * Manage international technical requests via phone, email, and chat.* Provide expert technical assistance through voice process and helpdesk services. Five days working with two days rotational off. Resume to sharlenevrhr@gmail.com Office cab/shuttle

Hello Candidates, Join our team at Tech Mahindra!! We are hiring for Technical Customer Support Profile for a Voice Process. Roles and Responsibilities: Provide technical support and assistance to customers via calls. Identify and diagnose technical issues reported by customers. Provide first-level contact and troubleshooting of technical issues Resolve technical problems in a timely and efficient manner. Guide customers through step-by-step solutions. Collaborate with other teams to ensure timely resolution to customer issues. Eligibility: Excellent English communication skills is required. Only B.Tech/BE Graduates can apply. Fresher & experienced candidates can apply. Salary will depend on communication skill, education, interview and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Shreya- 9897146778/ HR Dipti- 7903949583 or can directly come for an walk in interview at below mentioned address and mention " HR Shreya " or " HR Dipti " on top of your resume. Address- A8 Knowledge Boulevard, 1st floor Tech Mahindra, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City Interview Time - 10AM to 3PM(Monday to Saturday) Carry below list of documents while coming for interview. Hard copy of resume E-Aadhar card & Pan card All education documents All experience letters

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months.

Job Summary Knowledge Manager Responsibilities Designing developing and managing programs related to knowledge management. Deploying training communications and awareness programs related to knowledge management Identifying ways to improve the current knowledge management system. Developing new programs and solutions that meet the needs of the department. Collaborating with multiple teams to capture new information that can be stored in knowledge base Maintaining the knowledge management system or platform (CMS LMS etc.). Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting. Encouraging a knowledge-sharing culture across the organization. Certifications Required ITIL

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Regards, Infosys BPM Talent Acquisition | INFY HR

Hiring for Technical Support Associate (International Process) 5 Days working Rotational Shifts Both side cabs Location: Gurgaon / Noida Only Graduates can apply. HR Ridhi: 8178280056 HR Gurmukh: 9650005227 HR HR Deepali: 9650092537 Required Candidate profile Contact- HR Ridhi- 8178280056 HR Abhishek- 9211266657

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role - Operation Manager Skills - Windows Support | Technical Support | Microsoft application Support Exp - Min 8 Years , 2 Years as a Operation manager Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Hi Jobseekers, Greetings from Recoup Info. Job Title: Technical Support Executive- International Chat Process Location: Gurgaon/ Gurugram Experience: 0.6- 5 Years Salary: Up to 31,000 CTC Industry: BPO / Call Centre Functional Area: IT Helpdesk / Technical Support / Customer Service Role Category: Chat Employment Type: Full Time, Permanent --- Job Description: We are actively hiring Technical Support Executives for an international chat process in Gurgaon. Ideal candidates should have a strong technical background and prior experience in international customer service. Key Responsibilities: Handle international customer queries via chat support. Troubleshoot technical issues related to software/hardware/networking. Ensure timely resolution and high customer satisfaction. Maintain service level agreements and key KPIs (D-SAT, C-SAT). Candidate Profile: Technical background is a must (Graduate/Undergraduate eligible). International customer service experience preferred. Proficient in troubleshooting procedures. Excellent communication skills (English B2 to C1 level). Shift & Other Details: 5 Days working, 2 Rotational offs. Night shifts (US/UK process). Immediate joiners preferred. Both-side cab facility provided. Apply now to be a part of a fast-paced, tech-driven support environment! Interested candidates can send connect with me over 888770698 or can send their resume at whatsapp. Thanks and Regards, Rachit Srivastava Assistant Manager- HR Recoup Info

Hiring for graduate fresher/exp (technical background) Salary - 25k inhand + incentives 6 days working with any 1 week off Rotational shift Immediate joiner Perks and benefits incentives will upto5k per month apart form salary

Job Description- Manages and resolves customer issues, offering solutions and ensuring satisfaction. Candidate should be good in English communication skills. Candidate should be good in analytical skills. Take appropriate steps to resolve customer's problems. Candidates age must be 30 or below. Additional perks- Health benefits cab facility night allowances upto 3k Interested candidates can reach out to 8264812719 or hr.kabalikrutzone@gmail.com

Job Description- Manages and resolves customer issues, offering solutions and ensuring satisfaction Candidate should be good in English communication skills. Candidate should be good in analytical skills. Take appropriate steps to resolve customer's problems. Troubleshoot technical issues related to customers services. Candidates age must be 30 or below. Candidates should be comfortable with night shift. Additional perks- Health insurance cab facility night allowances upto 3k Interested candidates can send their resume Asap at 9056288584 or hr.kabalikrutzone22@gmail.com