37 Technical Escalation Jobs - Page 2

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : One Identity Manager Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a One Identity Manager Architect, you will lead the design and implementation of enterprise-wide Identity and Access Management (IAM) solutions using One Identity Manager (1IM). You will define IAM architecture, ...

Role Overview: You will be a customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. Your role will require a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. Additionally, you will play a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices. Key Responsibilities: - Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service pub...

This is a technical role responsible for managing complex Citrix environments, including design, optimization and supporting Amgens Citrix Virtual Apps and Desktops environments across enterprise infrastructure. you will be responsible for designing and implementing information system architectures to support business needs. You will analyze requirements, develop architectural designs, evaluate technology solutions, and ensure alignment with industry best practices and standards. Your expertise in system architecture, strong problem-solving abilities, and ability to communicate complex technical concepts will enable you to deliver robust and scalable IT solutions. The ideal candidate will po...

Description Job Summary ON-SITE ROLE The Engine Field Service Technician Level III serves as a technical specialist and primary customer support contact for diagnosing and executing complex repairs on engine products at customer sites. The role involves direct interaction with customers, the use of specialized diagnostic tools, and the application of advanced technical knowledge to maintain, troubleshoot, and repair engines and related systems. This position also involves mentoring less experienced technicians, identifying additional service opportunities, and ensuring all work is performed in compliance with safety, quality, and documentation standards. Key Responsibilities Establish and ma...

The On-Site Service Technician Level III at Cummins Inc. acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at designated customer sites. In this role, you will ensure equipment reliability and customer satisfaction while adhering to safety and quality standards. Key Responsibilities - Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. - Maintain strong customer relationships by providing prompt and efficient service to minimize equipment downtime. - Provide guidance on preventive maintenance and repairs to less experienced technic...

Diagnoses and completes less complex repairs to engines at the customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timeshe...

Job Description Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools Coaches on preventative maintenance activities and basic repairs completed by customer employees Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Completes required documen...

Job Summary: Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site Key Responsibilities: Independently performs diagnostics and completes repairs on equipment at customer site Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc Manages parts and spares inventory at the work site Escalates unresolved ...

Job Summary: The Engine Field Service Technician Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture. Key Responsibilities: Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations. Perform routine and complex preventative maintenance tasks on Cummins engines and re...

Experience Required: 10+ Years Job Summary: We are seeking a highly experienced and proactive Level 3 Network Engineer to join our IT Infrastructure team. The ideal candidate will have deep expertise in Cisco switching technologies and Palo Alto firewalls, with a strong background in designing, implementing, troubleshooting, and optimizing enterprise network environments. This role will act as a technical escalation point and will be responsible for maintaining network performance and security at the highest level. Key Responsibilities: Act as the highest level of technical escalation for complex network issues. Manage, configure, and troubleshoot Cisco switches (Catalyst, Nexus, etc.). Admi...

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer s site. Technical Skills: Diagnostics Application: Ability to translate customer complaints into a troubleshooting plan, use specialized tools, and validate repairs. Electronic Service Tool Application: Proficient in using electronic diagnostic tools and interpreting results to guide repairs. Engine Systems Interactions: Ability to analyze internal and external electrical and mechanical system interactions for diagnosis and repair. Power Generation Systems Knowledge: Strong understanding of power generation system operations, including switchgear, con...

Job Summary: The Engine Field Service Technician Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture. Key Responsibilities: Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations. Perform routine and complex preventative maintenance tasks on Cummins engines and re...