Technical Consultant

The Roles and Responsibilities:

• Addressing technical queries on product suite and complete Razorpay product suite
• Communicate technical issues to banks/merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
• Identify irregularities in functionality and unexpected behaviors with Razorpay products and services
• Provide timely resolution to banks/merchants and assist them with post go-live technical issues
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the bank/merchants.
• Act as an advocate in terms of knowledge for razorpay products, their implementations and usages
• Enhance the overall experience of the banks /merchants by providing support for technical issues
• May travel to client sites in order to resolve extremely complex customer issues

Mandatory Qualifications:

• 2-3 years of experience, in Technical support, data analytics or similar domains
• B.Tech/M.Tech degree from reputed college (CS/IT equivalent degree preferred
• Possess in-depth knowledge of API technologies, protocols (e.g., REST, SOAP, GraphQL), and related tools.
• Troubleshoot and resolve complex API issues, including performance bottlenecks, authentication problems, and integration challenges
• Proficiency in writing complex queries, including nested joins and advanced functions
• Expertise in performance tuning and subquery optimization for efficient data retrieval.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
• Skill in analyzing queries and extracted data to identify root causes and actionable insights
• Ability for comprehend in-depth understanding of multiple products and processes and multitask
• Ability to derive outcomes using macro functions and advanced Excel features.
• Ability to deal with complex issues and bring it to a closure with least dependency.
• Logical thinker with good analytical and problem-solving skills
• Good to have Up-to-date technical knowledge in payment or payment gateway domain
• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skill