Role & responsibilities 1 Operational Management Oversee daily operations of the fuel station, including fuel dispensing and convenience store (if applicable). Ensure proper functioning and maintenance of pumps, tanks, and other equipment. Monitor fuel inventory levels and coordinate with suppliers for timely refueling. Manage waste disposal and adhere to environmental standards. 2 Staff Supervision and HR Hire, train, schedule, and supervise station employees. Monitor staff performance and ensure adherence to customer service standards. Handle employee issues, conflicts, and disciplinary actions. Ensure compliance with labor laws and safety regulations. 3 Financial Management Monitor and manage station budget and expenses. Oversee cash handling, billing, invoicing, and bank deposits. Prepare daily, weekly, and monthly financial reports. Control shrinkage and prevent theft or fraud. 4 Safety & Compliance Ensure compliance with health, safety, and environmental regulations. Maintain records related to fuel storage, safety drills, and inspections. Train staff on emergency procedures, fire safety, and hazardous materials handling. Conduct regular audits and inspections. 5 Customer Service Address and resolve customer complaints efficiently. Ensure a clean, safe, and welcoming environment for customers. Monitor and improve customer satisfaction and service quality. Promote loyalty programs or marketing initiatives, if applicable. 6 Inventory and Supplies Manage fuel and non-fuel inventory (e.g., lubricants, snacks, beverages). Maintain optimal stock levels and reorder supplies as needed. Conduct regular inventory checks and prevent losses. 7 Reporting and Documentation Keep detailed logs and reports of sales, fuel levels, incidents, and maintenance. Report any operational issues or incidents to upper management or authorities. Maintain documentation for audits and compliance checks. Preferred candidate profile candidate with 2-3 years of experience will be preferred.
