109 Technical Assistance Jobs - Page 3

Ready to Work in US and Europe shifts A minimum of 5 years direct experience with NX and Teamcenter Teamcenter configuration and customization knowledge for BMIDE, TC-NX integrations, Active Workspace and NX Integration, CATIA Integration Teamcenter infrastructure architecture knowledge and experience Teamcenter Multisite experience Analytical skills with experience in overall Teamcenter product to solve Teamcenter end user issues Understanding of configuration management and document control best practices Analytical and process management skills Required Knowledge/Skills, Education, and Experience Depending on types of applications supported, qualified candidates must have a degree in Mechanical Engineering, Mechanical Design, Computer Science or equivalent schooling and/or experience. A minimum of three to six years, NX CATIA CAD, experience and working Strong background in Teamcenter application. Experience in customer support and call tracking system. Background in Microsoft SQL or Oracle. Production clones to Test environments and Dev environments. Creating Teamcenter environments for the Development, Test and Production from scratch including installing databases. Perform Teamcenter system administrator activities, such as removing process and data locks, create and manage workflows and statuses as needed, manage folder structure, create queries Act as first point of contact for problem resolution and resolve key systemic production issues. Create and execute disaster recovery plans for Teamcenter Environments. Teamcenter Multisite support including trouble-shooting data transfer and sync issues, schedule manager and end user support. Experience in ACLs, Workflows, Organization, TC Visualization, Classification and NX Manager. Experience Structure Manager including creating Revision Rules and Variant Rules. Configuring Assemblies using Rev and Variant rules. Experience in creating batch scripts for different Teamcenter purposes. Experience in Teamcenter customization using ITK and SOA. Experience in Teamcenter Upgrades for TC Unified Architecture Experience in migration of PLM data from Teamcenter and other business applications to Teamcenter Unified Architecture Experience in TC-NX and TC-CATIA integration and also NX and CAD Customization As an Technical Support Engineer, you are responsible for assisting customers in the use of Siemens software; interfacing with support and development management to escalate key customer issues; customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management. Answer all Support calls from clients and provide solutions for problems. Under minimum direction, analyze clients problem and providea solution or a workaround in a timely manner that meets the customers needs. Duplicate client problems, provide explicit problem examples to development and write detailed problem and enhancement reports. Provide technical assistance to team members on difficult customer problems. Identify critical issues and take responsibility for successful resolution of issue while coaching. Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions. Recommend improvements to GTAC objectives. Create Solution Center articles, and a technical training sessions every other year. Train a minimum of 80 hours.

Multifacet Softwares Systems is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

Technical coordination with other departments, Managers and HOD's. Process planning and control Ensure regular daily morning meetings, preparing and circulating minutes to all concerned departments. Calendar management, Trevelling management.

CAD Solution Expert GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly specialized CAD Solution Expert to oversee and review the implementation of our OEM-developed CAD (Computer-Aided Dispatch) system. Based in Hyderabad, Telangana, this critical role involves ensuring a sound CAD architecture that meets emergency response needs , contributing to product documentation, and collaborating extensively with multiple agencies and stakeholders to integrate the CAD system into the overall emergency management framework. Role & Responsibilities: Review and oversee the implementation of OEM developed CAD system, product design diagrams, documents test plans and results to ensure the design and delivery of a sound CAD architecture that meets all the Emergency uses needs. Contribute to the efforts of Solution Architects in documenting the CAD product capabilities, participating in formal customer acceptance testing, and reviewing potential CAD product enhancements. Be familiar with the key aspects of emergency call receiving, emergency data message received, processing of information, voice and screen logging and recording, automatic call distribution technologies, network and call center operations. Possess an in-depth practical working knowledge of public safety call center operations and technologies. Have experience of designing large-scale complex CAD systems. Work in close conjunction with multiple agencies, project stakeholders, systems designers, architects etc. to understand the CAD interfacing requirements and ensure that the CAD system is integrated into the system as a whole. Provide technical assistance and consultant oversight related to the CAD system with overall project implementation including installation, configuration, reporting, migration and transition etc.

Roles & Responsibilities:- 1. Generating ideas for new products by researching and testing manufacturing and assembly processes and materials, as well as by examining client requirements and operator feedback. 2. Evaluate and address production difficulties, design optimization, and technological feasibility issues 3. Use simulation and analysis to improve the design by considering thermal, mechanism, and other factors. 4. Testing samples of various components to choose the best ones that meet the requirements of the new product brief 5. Establish and document part/product specifications and test procedures 6. Offer technical assistance and support for any product's industrialization efforts, including manufacturability, tooling, assembly process design, product cost, workflow, quality, and safety. 7. Design and modify machinery for fabricating, building, assembling, and installing components in order to develop and implement manufacturing/assembly processes. 8. Develop prototypes and complete functional testing. Fine Tune designs till they are ready for production 9. Work with other departments to execute design, technology, product development, and vendor strategy 10. Review, approve and / or modify product designs 11. Study, evaluate, and recommend process re-design 12. Assist in day-to-day process development to ensure product quality, timely product shipments, continuing cost effectiveness and profitability 13. Qualify and approve new products from new or existing vendors 14. Analysis & Rectification of errors related to product and its development like designing, quality, etc Required Skills: 1. Ability to work on own initiative 2. Ability to work under pressure and resolve problems and meet deadlines 3. Good organisational skills and ability to motivate a team 4. Excellent attention to detail and committed to providing exceptional service 5. Should possess excellent communication skills, convincing skills, interpersonal and listening skills, analytical skills. 6. Should be Innovative and Creative in thinking and problem solving. 7. Should possess adequate Business Acumen

Admini Boosting Productivity is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments Ensure proper documentation and communication of escalated cases to ensure timely resolution Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies Stay informed about new releases, features, and updates Provide training and guidance to customers on the use of software applications or technical products

We are looking for a Product Support Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : ? Respond, manage, and resolve customer queries and issues sent via a ticketing system ? Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved ? Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations ? Conduct training sessions for clients to effectively leverage the use of our products ? Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary ? Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). ? Prioritise and manage several open issues simultaneously ? Operate & drive several projects internally ? Create SOPs and document knowledge in detailed steps Qualifications : ? BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) ? Excellent Problem-solving and Communication Skills ? Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products ? Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) ? Ability to Sustain with Dynamic Processes and Constant Updates ? Ability to Provide Step-by-Step Guidance, Both Written and Verbal ? 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function Skills : - DNS Client Support Enterprise Support Troubleshooting Technical Assistance Client Relationship Management Customer Success Technical Operations Enterprise-level support Ticketing system Client-facing Problem-solving Product configuration Training sessions SOPs (Standard Operating Procedures) Technical support SaaS (Software as a Service) Communication Skills

Kindly visit the URL https://www.rcb.res.in/current-opportunities to apply for various positions under the project entitled Setting up of the Indian Biological Data Centre (IBDC)”, Regional Centre for Biotechnology (Address: - 3rd Milestone, Faridabad Gurgaon Expressway, Faridabad, Haryana, 121001, Faridabad, Haryana, India): - The eligibility, Job description, emoluments and other terms & conditions are as under: - 1) Database Manager – 1 Vacancy Essential Qualification & experience: - PhD with three (03) years of experience, or MTech in CS/IT/E&C/ Bioinformatics/ Computational Biology/Data Science with eight (08) years of experience in an academic setting/industry in design/ implementation of modern database technologies, HPC and parallel computing, cloud computing etc. Job Description Supervise and lead the software developers and work in close coordination with domain experts for database design, application/ portal development, and development of APIs etc. for various biological databases to be developed at IBDC. Interact closely with groups managing hardware/OS of IBDC computing resources. Monthly Consolidated Emoluments up to Rs. 1,24,541/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. 2) Database Engineer/ Software Developer – 2 Vacancies Essential Qualification & experience: - MTech (in any branch of engineering/ science) with three (03) years of experience, or BTech /MSc in any branch of engineering/science or MCA with five (05) years of experience in database/ software design/ development and programming skills relating to modern database technologies, HPC and parallel computing, cloud computing etc. in IT industry or academic setup. Job Description Database/portal development and installation/testing for new databases/applications developed at IBDC. Very good web development experience in Java, PHP and Python. Database systems: PostGres, MongoDb, HTML, CSS, JavaScript, NodeJs Mirroring/porting of leading biological data repositories at IBDC. Full stack developer including above mentioned skills. Monthly Consolidated Emoluments up to Rs. 1,07,593/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. 3) Data Curator – 3 Vacancies Essential Qualification & experience: - MTech in CS/IT/E&C/Bioinformatics/Computational Biology/Data Science with four (04) years of experience, or MCA/BTech in CS/IT/E&C/ Bioinformatics/ Computational Biology/ Data Science, or MSc (Biological Sciences) with six (06) years of experience in the area of bioinformatics/ computational biology/data science, genomics/proteomics/metabolomics, structural biology, biodiversity etc. Job Description Experience of programing in ‘R’, Python, SQL. Bioinformatic data analysis (NGS, proteomics, metabolomics etc.) Natural Language Processing (NLP). Curation and mining of different types of biological data under the supervision of domain experts. Monthly Consolidated Emoluments up to Rs. 89,875/- per month based on the relevant experience of the candidate. Maximum Age limit: 40 Years. 4) System Administrator – 2 Vacancies Essential Qualification & experience: - MTech (CS/IT/SE/E&C) with two (02) years of experience, or BTech /MSc in CS/IT/SE/CA/DS/E&C/E&T or MCA with three (03) years of experience in similar infrastructure. Good experience in LINUX environment, experience and knowledge about parallel/distributed computing environments, workload management software in HPC clusters and SMP machines, latest HPC cluster management tools, tools for measuring performance of parallel applications in HPC setup and very good knowledge of state-of-the-art CPU/ GPU servers for HPC environment would be preferable. Desirable: RHCE Job Description Install and configure software and hardware, upgrade systems with new releases. Manage network servers and technology tool, monitor performance and maintain systems according to requirements, set up accounts and workstations. Troubleshoot issues and outages, ensure security through access controls, backups and firewalls. Develop expertise to train staff on new technologies. Build an internal wiki with technical documentation, manuals and IT policies. Monthly Consolidated Emoluments up to Rs. 89,875/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. 5) Storage Administrator – 2 Vacancies Essential Qualification & experience: - MTech (CS/IT/SE/E&C) with two (02) years of experience, or BTech /MSc in CS/IT/SE/CA/DS/E&C/E&T or MCA with three (03) years of experience in managing and maintaining the SAN/NAS, Backup/ Recovery in data centers. Proficient in understanding the storage products and advance troubleshooting and ability to implement High Availability, Work Load Management and Fail Over, Disaster recovery. Experience in executing upgrades, capacity increases, and reallocation of storage resources. Ability to work proficiently within server operating systems (Windows/ Linux/Solaris/AIX) including file system, volume management software, and write scripts and automate tasks. Knowledge of Fiber Channel configurations in storage hardware (HBAs), Fibre Channel switches, including multipath configuration and SAN fabric management. Desirable: Storage Certifications from Leading Manufacturers. Job Description Analyze and resolve called out problems, ensure integrity of supported environment. Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health checks. Handle and resolve problems identified by system admins or monitoring software. Work with change and problem management tools. Experience with capacity management and planning and performance monitoring. Hardware /software fault detection and vendor liaison. Analyze and resolve raised problems within target. Investigate, identify and document standard operating procedures that will improve application recoverability. Responsible for Backup & Recovery, Implementation of optimum backup plans and overall backup management. Monthly Consolidated Emoluments up to Rs. 89,916/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. 6) Senior Programmer – 2 Vacancies Essential Qualification & experience: - MTech (CS/IT/SE/E&C) with three (03) years of experience, or BTech /MSc in CS/IT/SE/CA/DS/E&C/E&T or MCA with five (05) years of experience in programming, in addition to proficiency in a widely used programming language like C++, JAVA, PERL, Python, JSP, SQL etc. Experience in Data as a Service and Continuous Analytics as a Service, leveraging Artificial Intelligence and advanced analytics. Job Description Tech Lead in deep learning to port cutting-edge Sentiment Analysis/ deep learning/ machine learning/ other models onto multi-GPU servers. Conversion of existing CPU based models to GPU accelerated models. Research and development on GPU based Databases like MapD, Optimization of existing computer vision application using GPU profilers. Very good web development experience in Java, PHP and Python. Database systems: PostGres, MongoDb etc. Monthly Consolidated Emoluments up to Rs. 74,833/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. 7) Technical Assistant – 2 Vacancies Essential Qualification & experience: - MTech (CS/IT/SE/E&C) or BTech /MSc in CS/IT/SE/CA/DS/E&C/E&T or MCA with two (02) years of experience in hardware/network management. Job Description Data entry operations Providing support in usage/management of IT infrastructure Monthly Consolidated Emoluments up to Rs. 41,041/- per month based on the relevant experience of the candidate. Maximum Age limit: 45 Years. About the Centre Regional Centre for Biotechnology (RCB) is an institution of national importance and statutory body established by the Department of Biotechnology, Govt. of India with regional and global partnerships synergizing with the programmes of UNESCO as a Category II Centre. The primary focus of RCB is to provide world class education, training and conduct innovative research at the interface of multiple disciplines to create high quality human resource in disciplinary and interdisciplinary areas of biotechnology in a globally competitive research milieu. RCB, with support from the Department of Biotechnology, Govt. of India, has established the Indian Biological Data Centre (IBDC) for storage and distribution of biological data generated across the nation. The ‘Indian Biological Data Centre (IBDC)’ is the first national repository for life science data in India. IBDC is mandated to archive all life science data generated from publicly funded research in India. The data centre is supported by the Government of India (GOI) through the Department of Biotechnology (DBT). It is established at the Regional Centre of Biotechnology (RCB), Faridabad, in the national capital region in close collaboration with the National Institute of Immunology, the International Centre for Genetic Engineering & Biotechnology and the National Informatics Centre (NIC), India. The Executive Director, RCB also serves as the Lead Coordinator of the IBDC project. Centre Address Address:- 3rd Milestone, Faridabad Gurgaon Expressway, Faridabad, Haryana, 121001, Faridabad, Haryana, India

Key Responsibilities: Assist in conducting training sessions on programming fundamentals (C, C++, Java, Python). Collaborate with senior trainers to enhance the learning experience. Qualifications & Education : Pursuing or recently completed a degree in Computer Science, IT, or a related field. Technical & Soft Skills: Basic knowledge of C, C++, Java, and Python. Good communication and presentation skills. Willingness to learn and adapt in a fast-paced environment. Benefits of This Internship: Hands-on experience in technical training and mentoring. Opportunity to enhance teaching and presentation skills. Exposure to real-world programming challenges. Internship certificate upon successful completion. Possibility of a full-time opportunity based on performance.

Relevant Experience: 2 3 years Job Description As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance Roles And Responsibilities Handle incoming support calls, emails, and chat messages from clients encountering technical issues Diagnose and troubleshoot technical issues associated with our unified endpoint management product Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience Escalate intricate technical issues to the appropriate internal teams for resolution Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution Document and meticulously track support issues to contribute to a comprehensive knowledge base Stay abreast of the latest features and updates on our unified endpoint management product Conduct product training sessions for clients and internal teams as required Communicate effectively with clients, keeping them informed of the status of their support requests Uphold a high level of customer satisfaction through professional and courteous communication Requirements Bachelors degree in a relevant technical field or equivalent practical experience Demonstrated experience in technical support or a comparable customer-facing role Proficient troubleshooting and problem-solving skills Effective communication and interpersonal abilities Ability to work both independently and collaboratively in a fast-paced environment Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous Additional Mandatory Requirements Availability to handle customer support through various channels, including calls, emails, and chats Ability to work from the office Willingness to work in rotational shifts covering a 24/7 operation Apply Name Email Address Phone Number Upload Resume Drag & Drop Files Here or Browse Files 0 of 1 File name should contain "A-B a-b 0-9 () -" File type: PDF, Maximum file size: 2MB, If you encounter any difficulties with uploading your resume, please feel free to email it to us at jobs@42gears com I hereby acknowledge that I have read and understood the 42Gears Applicant Privacy Policy, and agree to 42Gears' use of my personal data in accordance with the Applicant Privacy Notice ?

About the Role Are you a tech-savvy problem solver with a passion for engineering and customer satisfaction? Join our dynamic team as a Mid-Level Engineering Product Support Specialist, where youll be the vital link between our cutting-edge products and our valued customers. This hybrid role offers the perfect blend of remote work flexibility and on-site collaboration, ensuring you can thrive in a dynamic and engaging environment. You will collaborate closely with other teams such as product management, and sales to ensure effective communication and problem resolution. You will be an expert in the technical aspects of Syncware products and services. Your primary goal is to ensure timely resolution of customer problems while maintaining high levels of customer satisfaction. Key Responsibilities Product Support Provide escalated expert-level technical assistance to our support and onboarding agents, resolving complex engineering product issues efficiently and effectively via email, phone, and live chat. Troubleshoot high-priority software issues reported by agents and provide timely resolutions. Understand code, and develop hotfixes in the .NET technology stack. Product Feedback Collaborate with the engineering and development teams to recommend and test new product features and provide actionable feedback. Documentation Create and maintain detailed support documentation, FAQs, and user guides to empower customers and streamline the support process. Continuous Improvement Identify trends in support requests and contribute to developing long-term solutions and improvements to enhance product reliability and customer satisfaction. Collaboration Collaborate with cross-functional teams, including engineering and product management, to escalate and resolve complex issues. Location- Pune, Baner, Hybrid

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Troubleshoot with precision : Diagnose and resolve functional and technical issues in our eProcurement SaaS platform, ensuring minimal disruption to client operations. Communicate with impact : Deliver clear, concise, and timely updates to clients and internal teams via phone, email, and WebEx . Own the resolution : Take full ownership of support tickets from initiation to closure, meeting or exceeding defined SLAs. Document thoroughly : Maintain accurate records of issues, resolutions, and client interactions in the ticketing system, following ITIL best practices. Collaborate cross-functionally : Work closely with product, engineering, and QA teams to escalate and resolve complex issues. Train and empower : Conduct product training sessions for clients and internal stakeholders to enhance product adoption and usage. Support UATs : Participate in User Acceptance Testing and ensure comprehensive documentation, including during off-hours or weekends when needed. Drive continuous improvement : Identify recurring issues and contribute to process and product enhancements. Work in rotational shifts in a 24x7 environment to support our global customer base Qualifications Exceptional communication skills – articulate, empathetic, and confident in both written and verbal formats. Strong troubleshooting mindset – analytical, resourceful, and detail-oriented with a passion for solving problems. Experience in SaaS environments – prior experience supporting cloud-based enterprise applications is highly preferred. Tech proficiency – skilled in MS Excel, Word, PowerPoint, and comfortable navigating ticketing and remote support tools. Domain knowledge – understanding of procurement or supply chain management is a plus. Accent-neutral communication – trained for global client interactions.

Dear Canididates, Greetings for the day! Currently we are looking for Technical Assistant to Wind World Operation Head - Andheri, Mumbai Location. Job Summary: (A) Assist Head WWO in Monitoring, Reporting & Controlling: 1. Performance across Geographies and Functions 2. Improvement Projects & Initiatives 3. Action Points from Various Meetings (B) Coordinate & follow up with Heads of various Geographies and Function for information and updates. (C) Collate & correlate data, information & MIS originating from various Geographies & Functions and prepare consolidated MIS for WWO Head to facilitate effective decision making. (D)Support in standardizing & improving data collection and reporting templates. (E) Study patterns and trends emerging from various inputs and identify risks and opportunities. (F) Use latest technologies like Power BI, AI / Ml etc. to create Dashboards and predictive analytics (G)Prepare presentations for Management Review Meetings Candidate profile: Graduate in any Engineering Discipline (preferably Mechanical / Electrical / Computer) with 3-5 years experience in Data Management Tools like SAP, SQL, Power BI, etc. Strong analytical, communication and presentation skills are important. Up to 25% travel is expected. Job Location - Andheri (West) Mumbai, Maharashtra. Interested candidates kindly share your updated cv on saba.maner@windworldindia.com along with your Current CTC, Expected CTC, Notice Period & Job Location.

We are looking for a highly skilled and experienced Support Executive to join our team at Parex Technologies. The ideal candidate will have 2 to 5 years of experience in the IT Software / Software Services industry. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain knowledge base articles to improve customer self-service capabilities. Analyze customer feedback and suggest improvements to products or services. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong communication and problem-solving skills are essential. Ability to work effectively in a fast-paced environment and prioritize tasks. Experience with software applications and technologies is required. Strong analytical and troubleshooting skills are necessary. Ability to collaborate with cross-functional teams to achieve common goals. Strong attention to detail and ability to document processes and procedures.

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.. User Support: Assist users with password resets, account unlocks, and basic application support.. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.. Qualifications:. Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech). Technical Skills: Basic understanding of computer hardware, software, and networking concepts.. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.. Customer Service: A customer-centric mindset with a passion for helping others.. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.. Team Player: A collaborative team player with a willingness to learn and grow.. Preferred Qualifications:. Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.. Internship Experience: Prior internship or practical experience in an IT support role is advantageous.. What We Offer:. Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and inclusive work environment. Hands-on training and mentorship from experienced IT professionals. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

Blueenergy Build is looking for 1. Technical Assistants to join our dynamic team and embark on a rewarding career journey Support technical teams in research, maintenance, or analysis Prepare documents, reports, and assist in lab or fieldwork Manage tools, software, and data collection processes Collaborate on project execution and administrative tasks

In this role, you will: Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions Present recommendations for resolving business problems Exercise some independent judgment when developing project budgets, project plans, and schedules Provide information about communication between business and technology teams Work with business user groups to provide training, handle questions, observe user needs, and document results Required Qualifications: 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years of User Acceptance Testing in banking domain 2+ years of working experience in testing payments application Working experience with any of these applications - FCUBS/OBPM/OBLM Participate in Business Requirement Document and Functional Specification Document Reviews Creation of test case/scenarios and perform test execution Provide Defect triage, Test summary and Test Status Reporting and Utilization. Conduct meetings and reviews as required with relevant stakeholders. Participate in all the Scrum Rituals - Daily Stand Up, Backlog Refinement, and Sprint Planning & Retrospective. Engage & collaborate with end users as part of End User Testing. Ensure Strict adherence to timelines and focus on deliverables

Vertiv Group Corp is looking for Sales Operations & Support Analyst to join our dynamic team and embark on a rewarding career journey A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues

Location: Delhi NCR, Mumbai Preference for candidates already based in above locations Experience: 3 - 6 years of experience in pre-sales for Audio-Visual (AV) solutions for large offices, campuses, or enterprise environments in India Ideally for enterprise customers, MNCs, or Fortune 500 companies such as Adobe, Amex, Morgan Stanley, Microsoft, Google, Meta, etc. Education: BE/Diploma in Electronics, Electrical, or related fields Software: MS Excel (Advanced Pivot Tables, VLOOKUP), PowerPoint, Word, Outlook, CRM Tools AutoCAD/MS Visio/Bluebeam (preferred) Certifications ( preferred but not mandatory ): AV certifications such as CTS (AVIXA), Crestron, Extron, Biamp, or similar OEM training/certifications Job Type: Full-time, Work from office/customer site Work Week: 6 days (Mon-Sat) Timings : India shift (9.30AM-6.30PM) Job Description We are looking for a dynamic and results-driven Pre-Sales Consultant Audio-Visual Solutions to join our growing team. The role involves designing and proposing end-to-end AV solutions for enterprise offices, boardrooms, auditoriums, training rooms, and large-scale AV deployments. You will work closely with the sales team and clients to deliver technically sound, value-driven AV solutions tailored to customer requirements. Responsibilities: Customer Engagement and Solution Design: Act as a trusted AV advisor to customers, understanding their business needs and AV requirements. Design and propose AV solutions (including video conferencing, projection/display, control systems, speakers, microphones, DSPs, etc.) tailored to customer environments Deliver technical presentations and live demonstrations of AV setups Confidently attend virtual and in-person meetings with domestic and international clients Requirements Gathering and BOQ Preparation: Gather AV-related requirements from clients for boardrooms, training rooms, huddle spaces, NOCs, and large venues Translate technical needs into AV designs and create accurate BOQs Prepare accurate and comprehensive Bills of Quantities (BOQs) based on project requirements. Should be capable of generating BOQs from PDFs, AV drawings, or customer briefs Technical Expertise and Product Knowledge: Strong knowledge of AV systems including video conferencing, control systems, signal routing, displays, speakers, mics, amplifiers, and integration. Familiarity with OEMs like Crestron, Extron, Biamp, Cisco, Logitech, Shure, Poly, and others Stay updated with AV industry trends and best practices Must be technically very sound and know industry best practices and standards. Provide technical support to the sales team during the entire sales cycle Sales Support and Collaboration: Work with the sales team to strategize, plan, and win AV projects Assist in preparing responses to RFPs, technical proposals, and client presentations Collaborate with OEMs and system integrators to build winning solutions Certifications and Training: Maintain relevant AV certifications and attend OEM training Should have valid OEM certifications. Continuously upgrade knowledge through training and development programs Documentation and Design: Create comprehensive documentation including AV schematics, layouts, and solution architecture Proficiency in AutoCAD or Visio for AV design is preferred Travel and Customer Interaction: Willing to travel at short notice to customer locations for meetings, site surveys, or workshops Interface with architects, consultants, PMCs, and end clients Attend industry trade shows, AV events, and conferences Qualifications: Excellent organizational, time-management, and multitasking skills Strong written and verbal English communication skills High attention to detail and technical accuracy Ability to work independently and in cross-functional teams Strong analytical and problem-solving mindset Capable of handling fast-paced environments and tight deadlines

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications : BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

The DET – Maintenance will be responsible for ensuring the optimal performance and reliability of all maintenance activities within the organization. The ideal candidate will have a strong technical background, a keen eye for detail, and the ability to work collaboratively with various teams to uphold our high standards of equipment operation and safety. Roles and Responsibilities 1. **Preventive Maintenance:** - Develop, implement, and oversee preventive maintenance schedules for equipment and machinery to minimize downtime and ensure operational efficiency. - Conduct regular inspections and assessments of all maintenance machinery and tools, identifying areas for improvement. 2. **Troubleshooting and Repair:** - Diagnose mechanical, electrical, and hydraulic issues in equipment and machinery, implementing effective repair solutions. - Perform hands-on repairs, adjustments, and replacements as necessary to restore optimal functioning of equipment. 3. **Technical Support:** - Provide technical assistance and support to operations staff regarding equipment usage and maintenance issues. - Collaborate with cross-functional teams to address any equipment-related challenges. 4. **Documentation and Reporting:** - Maintain accurate records of maintenance activities, including repairs, inspections, and inventory of spare parts. - Generate and submit regular reports on maintenance performance, equipment status, and improvement opportunities to management. 5. **Inventory Management:** - Monitor and manage spare parts inventory, ensuring the availability of necessary components for timely repairs. - Collaborate with procurement to optimize supply chain logistics related to maintenance needs. 6. **Safety Compliance:** - Ensure all maintenance activities are conducted in compliance with safety regulations and company policies. - Actively participate in safety training and promote a culture of safety within the maintenance team and the wider organization. 7. **Any other duties as assigned:** - Assist with special projects or tasks as required by management to support overall company initiatives. 8. **Team Collaboration:** - Work closely with other departments, including production, quality control, and logistics, to minimize interruptions and enhance overall productivity. - Participate in team meetings to discuss maintenance strategies and share best practices. Note: Candidates with BE/B.Tech qualifications or higher are requested not to apply for this position, as it is specifically tailored for individuals with different educational backgrounds.

1. After-Sales Support: Act as a primary point of contact for clients post-project completion. Provide timely and effective resolution to customer queries and concerns. Conduct regular follow-ups to ensure customer satisfaction and address any issues promptly. 2. Service Coordination: Coordinate service activities related to gas projects, ensuring seamless execution. Collaborate with internal teams and external service providers to schedule and manage service appointments. Develop and maintain a comprehensive service schedule and database. 3. Sales Responsibility for AMC and Service Packages: Identify opportunities to promote and sell Annual Maintenance Contracts (AMC) and service packages to existing customers. Work closely with the sales and marketing teams to design attractive service offerings and campaigns. Build strong relationships with clients to understand their needs and propose tailored AMC and service solutions. Drive revenue growth by achieving targets for AMC and service package sales. Provide feedback on customer requirements to refine and improve service offerings. Page 1 020-2687 2777/888/999 | info@punegas.com | Plot No. 98/A-30, Hadapsar Industrial Estate, Pune, Maharashtra 411013 www.punegas.com 4. Technical Assistance: Offer technical support to clients and troubleshoot issues related to gas systems. Collaborate with the technical team to ensure quick problem resolution. Conduct training sessions for clients on the proper usage and maintenance of gas systems. 5. Documentation and Reporting: Maintain detailed records of scheduled service activities, client interactions, and issue resolutions. Generate periodic reports on after-sales service and AMC sales performance for management review. Keep records of customer interactions in the CRM system. 6. Continuous Improvement: Identify areas for process improvement in after-sales service, coordination, and AMC sales strategies. Provide feedback to the sales teams regarding customer needs and market insights. Propose and implement enhancements to optimize customer satisfaction, operational efficiency, and revenue generation. Qualifications and Experience: • Bachelors degree in related field. • Proven experience in after-sales service, support coordination, and sales of AMC/service packages. • Excellent communication and interpersonal skills. • Detail-oriented with strong organizational and multitasking abilities. • Ability to work collaboratively in a fast-paced environment. • Strong technical aptitude and understanding of gas systems is a plus. To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you are the right fit for this role to hr@punegas.com

Happiest Minds Technologies Pvt.Ltd is looking for APPRENTICESHIP to join our dynamic team and embark on a rewarding career journey Participate in training programs and workshops. Assist with various tasks and projects. Gain hands-on experience in the field. Follow guidance from mentors and supervisors. Develop skills and knowledge for career advancement. Finance Team

Assist in installing, calibrating, and maintaining lab equipment; support field service, document data, ensure tool care, and learn technical skills under expert guidance. Required Candidate profile BE Electronics/MSc Chemistry graduate with skills in lab/electronic instruments, data collection, troubleshooting, and fieldwork; ready to travel and support technical tasks.

You are a knowledgeable specialist who can articulate technical aspects eloquently and recognize the difficulties faced by developers when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform. You will be in charge of offering technical assistance to our clients, including debugging and resolving sophisticated software issues, in your capacity as a Senior Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and guarantee product quality. Day in the Life: As a Senior Developer Support Engineer at Okta, your main focus is on ensuring customer issues are resolved. This is a customer-facing role, where you may participate in customer calls, join standup meetings, collaborate with peers, build or test use cases, engage with Engineering on potential bugs, and help your colleagues on issues where you have expertise. Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Okta platform while maintaining outstanding customer service. Responsibilities: Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers. Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution. Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues. Help developers understand how Okta works, and the various technical use cases of the platform. Collect information and document bugs with Engineering for API and product issues. Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base. Engage and respond to the Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers. Requirements: BA/BS/MS in Computer Science, Management Information Systems, or related discipline. 5+ years of experience in Customer Support, technical support, or software development preferably a customer-facing role. Experience working on cloud applications. Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.) Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js, ASP.NET.) Experience supporting REST APIs. Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. Should be willing to be a part of on-call rotation during weekends on a rotational basis. Ability to learn new technologies quickly. Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. You are known to be a strong contributor and a collaborator who takes initiative and is willing to take up new tasks as required by the organization. You are passionate about developer topics, and enjoy helping others solve problems. You are always learning and curious, keeping up to date with developer trends - a plus if you are a trendsetter yourself. Ability to mentor and guide the team in resolving complex challenges. Strongly Desired Qualifications: Experience supporting Identity Access Management solutions. Experience supporting LDAP, SSO, SAML, or WS Federation. Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc. Experience supporting n-tier web applications. Location Note: This role is based in Bengaluru and follows a hybrid model, requiring you to be in the office 2-3 days a week and requires in-person onboarding . The developer support engineering team for this role is based out of India.