63 Technical Assistance Jobs - Page 3

Accord Software & Systems Pvt Ltd is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey. Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

Infinite Computer Solutions India Pvt. Ltd. is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey. A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments Ensure proper documentation and communication of escalated cases to ensure timely resolution Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies Stay informed about new releases, features, and updates Provide training and guidance to customers on the use of software applications or technical products

Incra tech is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

Hello Folks, Please find below the Job Description- Company Name- Trueblue India Position- Infrastructure & Hardware Experience- 1-3 Years Location- Gurgaon Sec- 48 Shift Timings- 24*7 5 Days work from office + Both sides cab Interested candidates can contact HR - Saloni Sabharwal (9999608040), ssabharwal@trueblue.com. Responsibilities- Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Managing one or more customer service Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements Type at least 45 WPM Proficient in basic troubleshooting Good grasp of Current Operating System functionality Proficient with Microsoft products Must Have: - Excellent Communication & Customer Handling Skills ITIL process knowledge Well versed with the Service Now ticketing tool Willing to learn Adhere to TB ITSD guidelines Good hands-on hardware troubleshooting, including printers, phones, network, desktop/laptop setups, routers,etc. 1 Years of experience in a similar role Good to have skills: Ability to solve problems Strong attention to detail Ability to explain technical concepts to inexperienced users Time management skills Interested candidates can contact HR - Saloni Sabharwal (9999608040), ssabharwal@trueblue.com.

Develop a comprehensive sales strategy to promote and sell Waterproffing product. Analyse market trends, customer needs, and competitor activities to identify target markets, define sales objectives, and establish pricing strategies. Generate leads and identify potential clients among dealer, distributor, Residential , commercial, architects, interior designers, and design firms. Attend industry events, trade shows, and networking opportunities to expand the company's reach and build a strong sales pipeline. Build and nurture strong relationships with architects, interior designers, and design professionals. Develop a deep understanding of their needs, preferences, and project requirements. Regularly engage with them, provide product knowledge and expertise, and offer tailored solutions to meet their specific design and project goals. Conduct product presentations, demonstrations, and consultations with architects and designers. Showcase the unique features, benefits, and applications of premium interior products. Provide technical assistance and guidance in product selection, customization, and integration into design projects. Develop and deliver persuasive sales proposals and quotations based on the client's requirements. Negotiate pricing, contracts, and terms of sale to maximize revenue and secure long-term partnerships. Close sales deals effectively and efficiently while ensuring customer satisfaction.

Role & responsibilities Diagnose and resolve mechanical issues with equipment, machinery, and systems, performing necessary repairs and maintenance. Implement and execute preventative maintenance programs to minimize downtime and ensure equipment longevity. Provide technical assistance to customers, addressing their questions and concerns regarding equipment operation and maintenance. Travel to customer locations to perform repairs, maintenance, and installations, ensuring timely and effective service delivery. Maintain accurate records of maintenance activities, repairs, and any issues encountered, creating reports as needed. Monitor equipment performance, identify potential problems, and recommend improvements to ensure optimal efficiency. Communicate effectively with customers, providing updates on service progress and addressing their needs.

Provide technical support to end-users. Troubleshoot hardware, software, and network issues. Assist with system configurations and installations. Maintain accurate logs of customer interactions. Escalate complex issues to higher-level teams. Required Candidate profile Strong troubleshooting and problem-solving skills. Good communication in English. Basic networking and system knowledge. Ability to work in shifts. Perks and benefits Plus incentive

Responsibilities Will be responsible for Direct Sales to Elettas target customers in Process Industries, including Power Generation Plants, Cement Mills, Food & Pharmaceuticals, Steel plants and various OEMs manufacturing heavy process equipment like hydro-electric Turbines, Induction Furnaces, Rectifiers & Heavy Transformers etc. Acquiring new customers, and generating new inquiries at existing users, in an Application Sales method : Running customer field visits. Developing long-term relationships with clients through managing and interpreting their requirements Negotiating tender and contract terms and conditions to meet both client and company needs. Calculating client quotations and administering client accounts. Filling online tenders and reverse auctions Providing pre-sales technical assistance and product education, and after-sales support services Preparing reports and forecasts to the head office Meeting regular sales targets and coordinating sales projects Making technical presentations and demonstrating how a product meets client needs Expected to travel extensively within Maharashtra & Gujarat .

Understanding Client (Department & Consultants) requirement and providing suitable option under PPP/HAM mode and develops new business prospects to meet established goals Educating client understanding on PPP projects, how to raise money for the project through sale of green bonds, how to generate revenue (by selling bio-CNG and tertiary treated sewage water), and how to use renewable energy to reduce their energy costs Building and maintaining relationships with existing client and developing new client to boost growth Collecting necessary information regarding project from the client Working with the internal stakeholders to manage technical and commercial assistance Using standard reporting tools (CRM, MIS etc.) to accurately identify future opportunities As needed, assists the organization in carrying out customer events Understanding Client (Department & Consultants) requirement and providing suitable option under PPP/HAM mode and develops new business prospects to meet established goals Educating client understanding on PPP projects, how to raise money for the project through sale of green bonds, how to generate revenue (by selling bio-CNG and tertiary treated sewage water), and how to use renewable energy to reduce their energy costs Building and maintaining relationships with existing client and developing new client to boost growth Collecting necessary information regarding project from the client Working with the internal stakeholders to manage technical and commercial assistance Using standard reporting tools (CRM, MIS etc.) to accurately identify future opportunities As needed, assists the organization in carrying out customer events

Hello Jobseekers, Greetings from Shiningstars! We are currently hiring for the Customer Support role in Hyderabad . Job Requirements: Minimum 1 year of experience in Customer Service. Excellent communication skills in English Open to undergraduates and above Rotational shifts and week off 5 days working, both-way cab service provided Salary: Up to 3.6 LPA Plus other corporate benefits. Roles & Responsibilities: Provide technical assistance to customers regarding network issues with LAN, WiFi, Mobile, Television, Routers, and Computers Diagnose and troubleshoot various complex technical problems using available knowledge articles and frameworks Ensure all issues are logged accurately Prioritize and manage multiple open issues simultaneously. How to Apply: To apply, please share your details with: Tamanna: 7355013912 Fouzia: 9569902470 We look forward to hearing from you! Best regards, Tamanna Akhtar Senior Executive - HR Shiningstars ITPL

Skill required:Query Management - Customer Service Technology Support Designation:Management Level - Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for? Adaptable and flexible Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

Responsibilities An IT recruiter's responsibilities include finding, screening, and selecting qualified candidates.An IT recruiter should have a passion for technology, strong communication skills, and the ability to work in a fast-paced environment.

Designation- Technical Associate /Operator - Engineering Services Location:- Dahej Qualification:- ITI/ Diploma Experience:- 2-5 years of experience into API Plant Water System