Systems Engineer - Analyst Elfonze Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Systems Engineer in our IT Services industry, based in Bangalore North and Hyderabad, Karnataka, India, you will play a crucial role in providing technical assistance to our users via phone, email, and chat. Your responsibilities will include managing incidents and problems in our incident management system, ensuring effective communication between users and technical escalation teams. To excel in this role, you must have strong oral and written communication skills. You will be required to energetically follow up on open incidents, provide status updates, and escalate problems to the appropriate teams when necessary. It is essential to maintain high-quality ticket documentation, catego...

Posted 1 month ago

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