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Technical Solutions Architect – UPS Devices (APC Specialist) Sone India

5.0 - 10.0 years

8 - 17 Lacs

bengaluru

Hybrid

Key Responsibilities: 1. Technical Leadership & Support (50%) Serve as the primary technical authority for all APC UPS systems, providing expertlevel troubleshooting and solutions. Offer 24/7 on-call support for critical customer escalations when required. Remotely diagnose and resolve complex UPS issues by analysing logs, error reports, and system diagnostics. Triage service requests, prioritize based on urgency, and implement corrective actions. Train and mentor field engineers and support staff on APC UPS products, best practices, and advanced troubleshooting. Assist the Account Manager in resolving high-stakes technical challenges affecting customer satisfaction. Document solutions and c...

Posted 4 hours ago

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