Technical Analyst II

Role Overview: As an Application Support role for CSW CTO Production Services at Bank of America, you will be responsible for managing the day-to-day retail business and operations of the technology platform. Your role will involve activities such as Problem/Incident Management, Application Monitoring, Batch, Release/Deployment, Operational Readiness, Capacity/Availability Management, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. You will actively monitor and maintain the stability of live production systems, respond to incidents, troubleshoot technical issues, perform root cause analysis, and collaborate with development teams to ensure smooth operations and minimal downtime. Strong technical expertise, excellent communication skills, and the ability to work under pressure in a fast-paced environment are essential for this role. You will provide client areas with technology products and service alternatives to enhance the production services environment. This position involves managing functions without directly managing people. Key Responsibilities: - Prepare and present reports on production system performance, incidents, and resolution times to relevant stakeholders. - Collaborate with development teams, operations teams, and stakeholders to identify and resolve issues effectively. - Maintain detailed documentation of system configurations, troubleshooting procedures, and knowledge base articles. - Assist in the deployment of new software updates and configurations to production environments. - Actively monitor production systems for performance degradation, potential bottlenecks, and anomalies. - Investigate recurring issues, identify underlying causes, and develop preventative measures. - Analyze system behavior, diagnose root causes of problems, and implement corrective actions. Qualifications Required: - Educational Qualification: BE/ B. Tech - Certification: ITIL Certification - Experience: 9 to 12 Years - Foundational Skills: J2EE technologies, webservices, Spring, Spring Boot, SQL, PL/SQL, Dynatrace, Splunk, Autosys - Desired Skills: Excellent analytical skills, clear communication, meticulous review abilities,