Technical Analyst 1-Support

Job Description

Candidates should have basic proficiency in SQL, with the ability to write simple queries, join multiple tables, and execute update commands. While healthcare knowledge is not necessary, some troubleshooting experience, particularly in the support industry, would be an asset. Logical reasoning and analytical skills are important for the role, and having incident and change management skills would be beneficial. . Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. . Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers. . Perform changes by following Change Management Process. . Communicate effectively verbally and in writing to clients and internal stakeholders. . Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. . Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. . Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Career Level - IC1