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5.0 - 7.0 years
7 - 10 Lacs
Chennai
Work from Office
Job Title: Specialist, Audience Operations - Level P3 Location: Chennai, India About the Role: We re seeking a highly detail-oriented and technically skilled Audience Operations Specialist to support audience strategy, segmentation, and execution across our marketing technology stack. This role plays a critical part in ensuring the right message reaches the right audience at the right time driving personalization, efficiency, and impact across campaigns. You will collaborate closely with Marketing Operations, Campaigns, Analytics, and CRM teams to deliver clean, precise audience lists and segmentation logic for cross-channel marketing efforts. Key Responsibilities: Build and manage audience segments for global campaigns across marketing automation and CRM platforms (e.g., Marketo, Salesforce, HubSpot). Interpret campaign briefs and translate them into accurate audience logic, using filters, exclusions, and prioritization rules. Own end-to-end audience delivery from list sourcing to QA to deployment readiness. Partner with marketing automation and CRM teams to manage contact data hygiene, lead lifecycle stages, and segmentation capabilities. Collaborate with analytics and data engineering teams to implement data enrichment and audience scoring strategies. Work closely with campaign managers, analytics, and sales ops to refine targeting strategies. Act as a technical advisor for audience capabilities in platform evaluations, migrations, or transformation initiatives. Requirements: 5-7 years in marketing operations, audience segmentation, or marketing technology roles. Hands-on experience with MAPs (e.g., Marketo, Eloqua, Pardot), CRM (Salesforce), or CDPs (e.g., Segment, Adobe RT-CDP). Strong logic-building skills with filters, exclusions, field criteria, and campaign triggers. Solid understanding of marketing data structure (lead/contact objects, campaign membership, activity logs). Intermediate SQL or experience working with structured datasets and queries. Familiarity with campaign orchestration tools; Experience with privacy-compliant data handling and opt-in/opt-out logic.
Posted 3 months ago
3.0 - 5.0 years
6 - 9 Lacs
Chennai
Work from Office
Job Title: Specialist, Audience Operations - Level P2 Location: Chennai, India About the Role: We re seeking a highly detail-oriented and technically skilled Audience Operations Specialist to support audience strategy, segmentation, and execution across our marketing technology stack. This role plays a critical part in ensuring the right message reaches the right audience at the right time driving personalization, efficiency, and impact across campaigns. You will collaborate closely with Marketing Operations, Campaigns, Analytics, and CRM teams to deliver clean, precise audience lists and segmentation logic for cross-channel marketing efforts. Key Responsibilities: Build and manage audience segments for global campaigns across marketing automation and CRM platforms (e.g., Marketo, Salesforce, HubSpot). Interpret campaign briefs and translate them into accurate audience logic, using filters, exclusions, and prioritization rules. Own end-to-end audience delivery from list sourcing to QA to deployment readiness. Partner with marketing automation and CRM teams to manage contact data hygiene, lead lifecycle stages, and segmentation capabilities. Collaborate with analytics and data engineering teams to implement data enrichment and audience scoring strategies. Work closely with campaign managers, analytics, and sales ops to refine targeting strategies. Act as a technical advisor for audience capabilities in platform evaluations, migrations, or transformation initiatives. Requirements: 3-5 years in marketing operations, audience segmentation, or marketing technology roles. Hands-on experience with MAPs (e.g., Marketo, Eloqua, Pardot), CRM (Salesforce), or CDPs (e.g., Segment, Adobe RT-CDP). Strong logic-building skills with filters, exclusions, field criteria, and campaign triggers. Solid understanding of marketing data structure (lead/contact objects, campaign membership, activity logs). Intermediate SQL or experience working with structured datasets and queries. Familiarity with campaign orchestration tools; Experience with privacy-compliant data handling and opt-in/opt-out logic.
Posted 3 months ago
8.0 - 13.0 years
25 - 30 Lacs
Bengaluru
Work from Office
: 2025-05-09 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified We are looking for a ServiceNow Architect to define and drive the strategic design and implementation of the ServiceNow platform. This role is responsible for architectural oversight, platform integrity, and ensuring solutions meet enterprise standards and future scalability. Responsibilities: Design end-to-end ServiceNow solutions across the ITSM and ITOM landscape Develop and maintain architecture blueprints, data models, and integration frameworks Evaluate new ServiceNow features and lead version upgrades or migrations Collaborate with security, infrastructure, and app teams to ensure cohesive architecture Serve as a technical advisor to leadership, development teams, and stakeholders Define technical standards, review code and design, and mentor developers Qualifications: 8+ years of ServiceNow experience with architect-level knowledge across modules Expert understanding of platform architecture, scoped applications, and integrations (REST, SOAP, MID server) Experience with enterprise-scale design patterns and frameworks Deep knowledge of platform performance, governance, and data modeling Certified ServiceNow Architect or Master Architect (preferred) . Privacy Policy and Terms: Click on this link to read the Policy and Terms
Posted 3 months ago
3.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
Bito believes software development will change dramatically over the next 5-10 years, driven by the incredible capabilities of Generative AI. Software developers will become 10-20 times more productive, and the amount of new software built in the world will increase dramatically. We believe this will happen via agents that can complete an entire workflow or task. Bito aims to be a leader in the GenAI tools that will enable this transformation. Bito is building accessible, accurate AI agents trusted by developers across the world. Designed to help software engineers ship faster, better code, Bito offers a lineup of tools including AI Code Review Agents, AI Chat in your IDE or CLI, and AI that understands your code. Over 100,000 developers already use Bito s tools every month. Bito s first agent, the AI Code Review Agent, enables high quality AI code reviews that cut down human engineering time in pull requests by 50%. Our founders have previously started, built, and taken a company public (NASDAQ: PUBM), worth well over US$1B. We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. This journey will be incredibly rewarding and incredibly difficult! We are building this company with a hybrid working approach, with our main teams for time zone management in San Francisco Bay Area (United States) and in Pune ( India ) . The founders are based in the Bay Area and in Bangalore . We re looking for a Sales Engineer who can bridge the gap between our cutting-edge AI product and our customers technical needs. As a Sales Engineer at Bito.ai, you will work closely with the sales, product, and engineering teams to provide technical expertise during the sales process, help prospective customers evaluate our platform, and ensure a smooth onboarding and adoption journey. Key Responsibilities: Partner with Sales to drive new business by delivering compelling technical presentations and demos to developers and technical stakeholders Understand customer needs, pain points, and technical environments to align Bito s capabilities accordingly Become an expert on Bito s products, documentations, and the nuances of each new feature Own the technical aspects of the sales cycle including POCs, RFPs, and solution architecture Build strong relationships with prospects and users, acting as a trusted technical advisor Collaborate with product and engineering teams to relay customer feedback and influence roadmap decisions Create technical documentation, FAQs, and onboarding resources to support customer education and success Qualifications: 3-6 years of experience in a Sales Engineer, Solutions Engineer, or Developer Advocate role, preferably in the devtools or SaaS space Strong technical foundation comfortable reading and explaining code (Go, Java, etc.) and understanding modern development workflows (IDEs, Git, CI/CD) Excellent communication and storytelling skills able to simplify complex ideas for different audiences Experience working with or selling developer tools, APIs, or AI/ML platforms is a strong plus What do we offer: At Bito, we strive to create a supportive and rewarding work environment that enables our employees to thrive. Join a dynamic team at the forefront of generative AI technology. Hybrid work environment Competitive compensation, including stock options A chance to work in the exciting generative AI space Yearly team offsite event
Posted 3 months ago
8.0 - 12.0 years
25 - 30 Lacs
Bengaluru
Work from Office
* The Technical Manager must be able to articulate technology and product positioning to both business and technical users. Technical Managers are the primary technical resource for the sales force. Technical Manager are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Technical Manager should work very closely with System Integrators & partners in our target market segments. TM must be able to identify all technical issues of assigned SI/ Partner to assure SI/ partner satisfaction through all stages of the association. Must be able to establish and maintain strong relationships with customers and partners throughout the sales cycle. Responsible for development and delivery of product demonstrations Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Able to respond to functional and technical elements of RFIs/RFPs Able to convey customer/alliance partner requirements to Product Management teams Able to travel throughout sales territory. Deepen technical engagement with partners to improve the customers confidence and knowledge about how Radware solutions work and how well they perform with partners solutions, hence strengthening our value proposition.
Posted 3 months ago
3.0 - 8.0 years
2 - 3 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Hiring for Technicians who have Experience in Automobile Sector Salary Negotiable Location: Gurgaon, Jaipur, Pune Interested can Call or WhatsApp their cv on 7837070287 Required Candidate profile *Must have 4 Wheeler DL & Know driving *Minimum 3 years exp required in Car Repair, service, oiling *Must have Valid ITI or Diploma
Posted 3 months ago
2.0 - 7.0 years
5 - 6 Lacs
Bengaluru
Work from Office
This role requires someone that has a strong and practical knowledge of Tealium Customer Data Platform, including consulting of best practices, implementation and consulting of use cases. Job Description: Job Description This role would be a hybrid role - a combination of being a Customer Data Platform consultant and a data analyst/consultant. CDP Consultant jobs to be done Serve as a trusted technical advisor and implement Tealium s Customer Data Hub end to end, i.e., from data ingestion via APIs/SFTP to event/attribute/audience configuration to UAT testing. Work with in-house consultants & clients to understand client s needs and develop solutions using Tealium products. Define and manage standards, guidelines, and processes to ensure data quality. Ensure technology solutions are in alignment with data architecture principles and target end state. Create technical documentation for Tealium implementation. Data Consultant jobs to be done Responsible for creating & maintaining dashboards for deep-dive insights generation. Generate actionable marketing insights, with business growth in mind, by analyzing digital and marketing data sources, i.e., GA360, GA4, media metrics etc. Translate business requirements into technical specifications for developers. Work across cross functional teams in India & Singapore to deliver data related projects & analysis. Key Qualifications At least 2 years of relevant experience implementing & using Tealium s Customer Data Hub (certification is a plus) Strong analytical skills and capability to translate business requirements into technical requirements. Ability to switch between multiple clients and projects, zoom out and look at the bigger picture. Passionate about technology, data and must love to sell your ideas to everyone. Perks of working with Merkle Working on latest technology and platforms to solve the critical challenges faced by brands globally. Exposure to international brands: Our clients include some of the worlds leading brands. Other benefits includes : WFH allowance, great insurance, long service year award Currently still working from home
Posted 3 months ago
2.0 - 7.0 years
2 - 5 Lacs
Bengaluru
Work from Office
This role requires someone that has a strong and practical knowledge of Tealium Customer Data Platform, including consulting of best practices, implementation and consulting of use cases. Job Description: Job Description This role would be a hybrid role - a combination of being a Customer Data Platform consultant and a data analyst/consultant. CDP Consultant jobs to be done Serve as a trusted technical advisor and implement Tealium s Customer Data Hub end to end, i.e., from data ingestion via APIs/SFTP to event/attribute/audience configuration to UAT testing. Work with in-house consultants & clients to understand client s needs and develop solutions using Tealium products. Define and manage standards, guidelines, and processes to ensure data quality. Ensure technology solutions are in alignment with data architecture principles and target end state. Create technical documentation for Tealium implementation. Data Consultant jobs to be done Responsible for creating & maintaining dashboards for deep-dive insights generation. Generate actionable marketing insights, with business growth in mind, by analyzing digital and marketing data sources, i.e., GA360, GA4, media metrics etc. Translate business requirements into technical specifications for developers. Work across cross functional teams in India & Singapore to deliver data related projects & analysis. Key Qualifications At least 2 years of relevant experience implementing & using Tealium s Customer Data Hub (certification is a plus) Strong analytical skills and capability to translate business requirements into technical requirements. Ability to switch between multiple clients and projects, zoom out and look at the bigger picture. Passionate about technology, data and must love to sell your ideas to everyone. Perks of working with Merkle Working on latest technology and platforms to solve the critical challenges faced by brands globally. Exposure to international brands: Our clients include some of the worlds leading brands. Other benefits includes : WFH allowance, great insurance, long service year award Currently still working from home Join us in our journey while we turn data into actionable insights and improve the performance of our global clients! Location: India- Karnataka - Bengaluru- Remote Brand: Happy Marketer Time Type: Full time Contract Type: Permanent
Posted 3 months ago
2.0 - 7.0 years
4 - 7 Lacs
Bengaluru
Work from Office
This role would be a hybrid role - a combination of being a Customer Data Platform consultant and a data analyst/consultant. CDP Consultant jobs to be done Serve as a trusted technical advisor and implement Tealium s Customer Data Hub end to end, i.e., from data ingestion via APIs/SFTP to event/attribute/audience configuration to UAT testing. Work with in-house consultants & clients to understand client s needs and develop solutions using Tealium products. Define and manage standards, guidelines, and processes to ensure data quality. Ensure technology solutions are in alignment with data architecture principles and target end state. Create technical documentation for Tealium implementation. Data Consultant jobs to be done Responsible for creating & maintaining dashboards for deep-dive insights generation. Generate actionable marketing insights, with business growth in mind, by analyzing digital and marketing data sources, i.e., GA360, GA4, media metrics etc. Translate business requirements into technical specifications for developers. Work across cross functional teams in India & Singapore to deliver data related projects & analysis. Key Qualifications At least 2 years of relevant experience implementing & using Tealium s Customer Data Hub (certification is a plus) Strong analytical skills and capability to translate business requirements into technical requirements. Ability to switch between multiple clients and projects, zoom out and look at the bigger picture. Passionate about technology, data and must love to sell your ideas to everyone. Perks of working with Merkle Working on latest technology and platforms to solve the critical challenges faced by brands globally. Exposure to international brands: Our clients include some of the worlds leading brands. Other benefits includes : WFH allowance, great insurance, long service year award Currently still working from home
Posted 3 months ago
3.0 - 8.0 years
2 - 3 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Hiring for Technicians who have Experience in Automobile Sector Salary Negotiable Location: Gurgaon, Greater Noida, Faridabad, Jaipur, Pune Interested can Call or WhatsApp their cv on 7837070287 Required Candidate profile *Must have 4 Wheeler DL & Know driving *Minimum 4 years exp required in Car Repair, service, oiling *Must have Valid ITI or Diploma
Posted 3 months ago
3.0 - 8.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Hiring for Technicians who have Experience in Automobile Sector Salary Negotiable Location: Bangalore, Hyderabad & Chennai Interested can Call or WhatsApp their cv on 8100000535 Required Candidate profile *Must have 4 Wheeler DL & Know driving *Minimum 4 years exp required in Car Repair, service, oiling *Must have Valid ITI or Diploma
Posted 3 months ago
6.0 - 9.0 years
10 - 14 Lacs
Bengaluru
Work from Office
As a Sr. Research Specialist of the Solutioning Team, you will partake and lead the effort to understand complex, evolving data needs of our prospects and customers, and guide the development of high-impact, technically sound solutions. In this role, you will be both a hands-on contributor and a manager overseeing a team of solution engineers driving solution design sessions while providing mentorship to foster collaboration and high performance for successful delivery of data engineering solutions. You will collaborate closely with sales, delivery, and other tech teams to shape scalable data architectures, ETL frameworks, governance strategies, and modernization roadmaps that address our clients data transformation and operationalization goals. Solution Design Engage with potential clients and internal stakeholders to gain a comprehensive understanding of clients business and tech challenges, actively contributing to the conceptualize-design-sell-win process. Guide the team on appropriate solution design - review research and solution approach efforts conducted by the team. Serve as a technical advisor for client pitches, providing valuable insights and expertise to demonstrate our capabilities. Demonstrate proficiency in arriving at a realistic end-to-end data engineering project roadmap, ensuring buy-in from respective internal and client stakeholders Evaluate various tools, platforms, and methodologies for alignment with project requirements. Mentor the team and directly engage, where applicable, in crafting engaging narratives in solution presentations through decks, documents, demoes etc., translating intricate analyses and solutions into stories that align with the specific needs and aspirations of the prospective clients. Collaboration with Cross-functional Teams Demonstrate strong acumen of technological needs and challenges, with the ability to translate technical insights into business value, positioning yourself as a strategic partner in decision making. Articulate and enable articulation (by the team) of complex data engineering problems in a clear and concise manner, ensuring a shared understanding among diverse stakeholders. Work closely with multiple stakeholders, including customer success leaders, senior data architects and industry SMEs to understand requirements, limitations, opportunities and design solutions accordingly Preferred Experience B.E/B.Tech, MCA, M.Sc. (Mathematics, Statistics) with 6-9 years of experience. Experience and thorough understanding of data engineering concepts and major cloud service providers (AWS / GCP / Azure) Experience managing teams Research and analytical skills Experience working with clients and other stakeholders to map technical engineering solutions Storyboarding, Proposal Design
Posted 3 months ago
5.0 - 8.0 years
8 - 9 Lacs
Hyderabad
Work from Office
Job Description Work Experience : 5-8 Years Location: Hyderabad, India Job Type : Full Time No. of Opening: 1 Posted On : May 21, 2025 Skills : ERP Implementation Consultant, Acumatica Implementation Roles and Responsibilities: The Acumatica Implementation Consultant is a post-sales position that implements Acumatica Cloud ERP implementations. The Implementation Consultant will be involved with requirements, installation, configuring, training, and documentation for their assigned clients/projects, working alongside Implementation Leads, other Implementation Consultants, and Project Managers. Implement and train on Acumatica ERP for multiple clients/projects Collaborate with the other Acumatica Implementation team members Daily communication with clients, solution architects, project managers, implementation teams, testers, on implementation subjects Create and maintain configuration documents, user guides and training materials for projects Collaborate on solutions from conception through execution with the Kensium Acumatica, Connector and Magento Teams Follow and passionately promote best practices from all sides of the implementation Maintain, enhance, and ensure proper health of all ERP delivery processes and systems Actively participate in high-level team activities such as implementation strategies or process improvements Analyze client data to learn how to implement and improve client processes and systems Serve as technical advisor and problem solver to Acumatica Support Team Assist with pre-sales opportunities where needed Communicate effectively and work well with cross-functional teams globally Educate colleagues across disciplines on the ERP platform and integrated solutions Continually grow and learn through self-study within Acumatica University and other sites Experience and Skills: In-depth knowledge of Distribution Modules and Finance Module Experience in e-commerce integrations is a plus Experience in multi-branch, multi-currency, or multi-warehouse ERP implementations Good communication skill Handled client facing roles Solutions-oriented: finding smart and efficient solutions to problems A preoccupation with staying on top of industry trends and technologies Extremely passionate about learning new technologies & implementing them Take ownership and accountability for projects & deliver on timelines Passionate drive for customer satisfaction SQL Server knowledge ARM Reporting or other Financial Reporting tools (FRx, Management Reporter) Sound Like You? Submit your cover letter and resume to careers@kensium.com
Posted 3 months ago
3 - 8 years
2 - 4 Lacs
Ahmedabad
Work from Office
Hiring for Technicians who have Experience in Automobile Sector Salary Negotiable Interested can Call or WhatsApp their cv on 9888478329 Required Candidate profile *Must have 4 Wheeler DL & Know driving *Minimum 4 years exp required in Car Repair, service, oiling *Must have Valid ITI or Diploma
Posted 4 months ago
9 - 14 years
7 - 15 Lacs
Mumbai
Work from Office
Helping management to develop and implement strategies that align with company goals. Analyzing technical issues and recommending effective solutions. Working with various departments. Providing technical expertise on key business decisions .
Posted 4 months ago
14 - 22 years
32 - 40 Lacs
Chennai
Work from Office
KBR is looking for Technical Advisor - Instrumentation/Controls to join our dynamic team and embark on a rewarding career journey Advise on control systems and instrumentation setups. Troubleshoot automation and calibration issues. Design PLC/SCADA configurations and logic. Support plant teams with technical guidance.
Posted 4 months ago
18 - 22 years
32 - 40 Lacs
Bengaluru
Work from Office
Title: Technical Advisor - Instrumentation Responsibilities: Candidate should have strong knowledge in Instrumentation, Control system Design Engineering for oil and gas, LNG, Chemical and Petrochemical industries. Should have experience as Lead Engineer for more than 3 projects with team strength of minimum 25. * Shall be responsible for Planning of all Engineering Deliverables. * Shall review the Level-3 schedule, MDR dates, * Shall co-ordinate with Project controls team to get 4 weeks look ahead schedule. * Shall be responsible for identifying the inputs that are required all the Engineering deliverables. * Shall be responsible for maintaining the tracker for all Engineering deliverables. * Shall be responsible for ensuring good quality deliverables. * Shall perform cold eye review on all the Engineering deliverables. * Shall provide technical support / guidance to all Engineers. * Shall be responsible for ensuring that check list, check print, are stored in the drive. * Shall communicate with Lead if the inputs are delayed to reforecast the dates. * Shall be responsible for maintaining weekly progress reports for Engineering. Educational Qualification BE - Instrumentation and Control/ Electronics and Instrumentation Years of Experience 18 to 22 years Belong. Connect. Grow with KBR!
Posted 4 months ago
19 - 22 years
32 - 40 Lacs
Chennai
Work from Office
Title: Technical Advisor - Instrumentation Responsibilities: Should have sound knowledge in Instrumentation and control system Engineering for oil and gas, refinery, chemical, petrochemical, offshore, LNG, Fertilizer industries. * Shall be responsible for Planning of all Engineering Deliverables. * Shall review the Level-3 schedule, MDR dates, * Shall co-ordinate with Project controls team to get 4 weeks look ahead schedule. * Shall be responsible for identifying the inputs that are required all the Engineering deliverables. * Shall be responsible for maintaining the tracker for all Engineering deliverables. * Shall be responsible for ensuring good quality deliverables. * Shall perform cold eye review on all the Engineering deliverables. * Shall provide technical support / guidance to all Engineers. * Shall be responsible for procurement of all instruments. * Shall be responsible for maintaining status of all instruments (ordered, not ordered, HOLD, etc) * Shall be responsible for maintaining HOLD register. * Shall be responsible for ensuring that check list, check print, are stored in the drive. * Shall communicate with Lead if the inputs are delayed to reforecast the dates. * Shall be responsible for maintaining weekly progress reports for Engineering. Qualification: BE - Instrumentation and Control, Electronics and Instrumentation BE - Electronics and Communication, Electronics and Instrumentation Preferred Experience: Relevant Experience 19 - 22 years Belong. Connect. Grow with KBR!
Posted 4 months ago
4.0 - 9.0 years
6 - 11 Lacs
bengaluru
Work from Office
About You You re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal s Cloud Email Security, AI Security Agents, and Saas Security. Own and resolve inbound support tickets including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-UC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .
Posted Date not available
2.0 - 7.0 years
4 - 9 Lacs
bengaluru
Work from Office
Quality Manager Technical Advisor The job profile for this position is a Band 3 Senior Analyst Role The Quality Management Technical Advisor will oversee and manage the Quality Tools used within Quality Management and how they interact with users to deliver on Quality Management strategy and goals. Responsibilities include: Develop new audit requests within Kelvin for Operations, capturing business requirements accurately, interface with development team, facilitate testing and ensure smooth transition into Operations. Manage requests for modification of existing audit lines in Kelvin, capturing business requirements and engage with relevant stakeholders as required. Lead on Troubleshooting requests from users for Kelvin, problem solving and communicating solutions and next steps. Create and deliver training presentations to Operations (e.g. via PowerPoint) on new development or changes to the Kelvin system. Day to day management of the legacy systems and tools within Microsoft Access and Excel used to effectively run the Quality Management Operations. This includes Time Management, Production Management and Reporting and any other related tools. Day to day management of the legacy systems and tools for Quality Sampling within Microsoft Access. Manage teams capacity planner in legacy Microsoft Access, advising Quality Manager of any risks or challenges with capacity in a timely manner Ensures Quality Management processes are compliant with legal, regulatory and contractual requirements. Instils work culture of continuous process improvement, innovation, and quality. Recommends changes in policy and procedures to mitigate risk and participates in projects to improve business protocols. Supports Quality Manager with any new projects, tasks or initiatives as required. Skills and Requirements: Master skilled in Microsoft Access, Visual Basic (VB) specific to Microsoft Access Master skilled in Excel and Excel formula creation and nesting Excellent verbal and written communication skills in English, with the ability to interact professionally with a diverse group of stakeholder and subject matter experts. Demonstrate strong organization skills and strong attention to detail. Ability to quickly learn new and complex tasks and concepts. Prefer minimum of 2 years of health insurance or international health care provider experience. Minimum of 2 year of experience work in a Quality Management/Operations Claim or Contact Center function preferred. Data analysis and reporting mandatory Inquisitive nature capable of thinking critically and challenging assumptions Comfortable working independently and with a team Flexibility to work with global teams and varying time zones effectively. Ability to balance multiple priorities at once and deliver on tight timelines
Posted Date not available
3.0 - 8.0 years
12 - 13 Lacs
mumbai, nagpur, thane
Work from Office
NMP+ under EpiC India grant is implementing life-saving activities for HIV care and treatment under GHSD guidance supported by United States Department of State (DoS). The treatment navigators- NCD located in the Pune,Thane and Alibag will be placed in selected ART centers managed by Maharashtra State AIDS Control Society and respective District AIDS Prevention and Control Units (DAPCUs). They will be responsible for below-mentioned activities in coordination with ARTC staff. They will be directly reporting to Program Manager NCD in NMP+, based in Pune. Job Responsibilities Ensure deliverables of the approved site-wise activities and targets screening of NCD are achieved with support of facility staff and technical input from Technical Advisor-HIV in Maharashtra. Coordinate with ART Centers (ARTCs) for implementing the service delivery improvement activities related to screening for NCD among eligible PLHIV clients. Support ART center staff in screening PLHIV who are more than 40 years for NCDs (diabetes, hypertension, cardiovascular health, mental health and cancer) and link those who need further services with respective departments in the same facility or linking them to the facilities where they can receive required services. Support the roll-out of the NCD self-care literacy materials in the ART centers through patient literacy sessions by delivering self-care messages tailored to the needs of PLHIV, promoting positive health-seeking behaviors, treatment adherence, and mental well-being Facilitate the ART Center staff in demand generation activities Support the ART center staff in data recording, tracking clients for follow-up and sharing the analysis monthly with the center staff. Ensure all compliances related to data both from MSACS/NACO and DoS. Ensure that the data confidentiality and data sharing norms are practiced. Online reporting mechanism is used to maintain the required information for NCD related activities. Education Qualification/Required Skills & Experience Preference will be given to the candidates from Social work background. Minimum of 3 years of experience in working with PLHIV clients is mandatory. Knowledge about challenges faced by people living with HIV is preferred. Knowledge about the functioning of ARTCs, ICTCs and CSC partners is required. Working knowledge of online data entry, SMS and WhatsApp based communication is preferred. People living with HIV and women candidates fulfilling above criteria will be preferred. Preferably excellent in oral and written communication skills in English, Marathi and Hindi. Self-motivated and committed individuals to support PLHIV and their partners, who can influence PLHIV individuals to take care of their health and lead a quality life. Having two wheeler and own laptop is highly preferable.
Posted Date not available
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