1.0 - 4.0 years

3 - 4 Lacs

mumbai, maharashtra, india

On-site

Job Title: Customer Support Associate - Voice Process (International Process) Location: Malad West, Mumbai About the Role: Join a global leader in the digital finance and e-commerce space! We are looking for dynamic individuals to be the voice of our prestigious international voice process. You will be responsible for assisting global customers with their queries, ensuring a seamless and secure experience. Key Responsibilities: Handle inbound and outbound customer calls for a leading digital payments platform. Provide expert support related to account management, transaction queries, and platform features. Resolve customer issues efficiently while delivering exceptional service standards. Adhere to process guidelines and maintain high levels of customer satisfaction. Eligibility Criteria: Minimum 6 months of experience is mandatory. Excellent verbal communication skills in English. Strong problem-solving abilities and a customer-centric approach. Graduate in any discipline. Perks & Benefits: Attractive Salary: Up to 35,000 in-hand Work-Life Balance: 5 days working week with any 2 rotational week-offs Safe Commute: One-way cab transportation provided Comprehensive training program

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