Customer Success Associate Trainee JungleWorks

0.0 - 4.0 years

0 Lacs

punjab

On-site

As a Customer Success Associate Trainee at Jungleworks, you will have the opportunity to kickstart your career in a fast-growing SaaS company with a global clientele, specifically focusing on UK-based customers. Your primary responsibility will be to manage customer relationships ensuring successful onboarding, product adoption, retention, and overall satisfaction. By guiding and supporting customers, you will help them become strong advocates for our products through regular communication and consultation. Understanding the business objectives of our customers will be key to your role, as you will assist them in achieving success using our SaaS solutions. You will proactively identify and resolve any common issues that may arise, acting as the voice of the customer internally by coordinating with support, product, and engineering teams. Additionally, you will be tasked with identifying opportunities for up-selling or expanding product usage to drive customer value. To excel in this role, you must possess excellent verbal and written English communication skills to confidently engage with international clients, particularly those from the UK. A clear understanding or a strong interest in Customer Success, SaaS products, or tech-based solutions is highly desirable. A techno-commercial mindset will be beneficial as you navigate customer needs and product workflows. While a degree in engineering, business, or communication is preferred, strong interpersonal skills are equally important. You should be comfortable working both independently and collaboratively to deliver exceptional customer service. Flexibility is key as you may be required to work in different time zones, including occasional weekends or off-hours based on business needs. If you are a strong communicator with a passion for building relationships and solving problems, this role offers you the chance to take the first step towards a rewarding career in the tech-business industry. Join us at Jungleworks and embark on an exciting journey in customer success!,

Posted 6 days ago

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