We are looking for a passionate and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, ensuring their needs are met promptly and effectively. If you have excellent communication skills, problem-solving abilities, and a strong desire to provide outstanding service, we encourage you to apply!Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a friendly and professional manner.Assist customers with product information, order status, billing inquiries, technical support, and other service-related issues.Resolve customer complaints and issues efficiently while ensuring a positive customer experience.Provide accurate information about products, services, and company policies.Process orders, returns, and exchanges, ensuring proper documentation and timely follow-up.Maintain detailed records of customer interactions and transactions in our CRM system.Identify and escalate priority issues to appropriate departments or management when necessary.Ensure customer satisfaction by following up on open issues and ensuring resolution.Collaborate with the sales, logistics, and product teams to ensure a smooth customer experience.Stay updated on company products, services, and promotions to better assist customers.Qualifications:High school diploma or equivalent (Associates degree or higher preferred).Proven experience in customer service, retail, or a similar role.Excellent communication skills, both written and verbal.Strong problem-solving skills and the ability to remain calm under pressure.Proficient in using computer systems, email, and CRM software.Ability to multi-task and manage time effectively.Strong attention to detail and accuracy.A positive attitude and a desire to help others.Availability to work flexible hours, including evenings and weekends (if applicable).Preferred Skills:Experience in a E-commerce industry is a plus.Familiarity with customer service metrics and KPIs is a plus.

Job Summary: We are seeking a proactive and detail-oriented Business Manager with advanced Excel skills, fluency in English, and expertise in Shopify and Digital Marketing. In this role, you will manage service requests, coordinate across various teams, and ensure smooth and timely service delivery while integrating marketing strategies. You will also leverage your Shopify knowledge to optimize e-commerce operations and your digital marketing expertise to promote services, ensuring maximum reach. Your 360-degree coordination skills will allow you to collaborate across all departments, ensuring that all service requirements for D2C brands and e-commerce clients are met and exceeded.Key Responsibilities:Coordinate and manage service requests, ensuring timely resolution and clear communication with internal and external stakeholders.Leverage Shopify to monitor product performance, manage inventory, and optimize the customer journey, ensuring a seamless online experience for D2C brands and e-commerce clients.Utilize advanced Excel to track service performance, manage schedules, and maintain detailed records of service activities.Implement digital marketing strategies to support service promotions, manage social media, email campaigns, and SEO, enhancing brand visibility and engagement for D2C brands and e-commerce platforms.Ensure 360-degree coordination across all teams (service, sales, marketing, and operations), promoting effective collaboration and ensuring timely execution.Communicate with clients, vendors, and internal teams in fluent English, ensuring all service requirements are clearly understood and met.Assist in the development and improvement of internal processes for service coordination and reporting.Requirements:Advanced Excel skills.Proficiency in Shopify for managing e-commerce operations and integrations.Strong understanding of Digital Marketing techniques (social media, SEO, email campaigns).Fluency in English communication, both written and verbal, with the ability to engage effectively with clients, vendors, and team members.Ability to manage and collaborate across multiple teams, ensuring 360-degree project coordination.Education & Experience:Bachelors degree in Business Administration, Operations, Marketing, or related field (or equivalent experience).2-5 years of experience in a service coordination, e-commerce, or digital marketing role.Perks and benefits - Opportunity to work with founders - 360 degree exposure