107 Tech Support Jobs - Page 2

Position Title : Senior Developer - Dot Net - Level - 2 Tech support Immediate Job Opportunity We are hiring enthusiastic Dot Net professionals Who have strong hands-on experience into C#.NET, MS SQL, Expertise in handling bug fixing, Level -2 Tech Support Must be interested to work in Rotational shifts and Windows Application projects . Experience: 3 to 5 Years Male candidates are only preferred currently, as there is need to work in Rotational shifts Technical Skill Set: C# (Mandatory) MS-SQL (Mandatory) Position Summary: Having 3+ Years of mandatory experience on C#, WinForms and SQL Good Communication and soft skills. Having experience either any one of C++, SSRS, Crystal Report and basic knowledge on Biztalk is additional advantage. Open to rotational night shift Should have experience of at least 4+ years in developing application using C#, .NET Framework version 4.5 or higher, WinForms , WCF web services, Entity Framework, LINQ queries, multithreading, asynchronous development Strong SQL Server development skills: SQL Server programming including writing stored procedures and user defined functions. Data model design using tables, indexes, views, etc. with performance in mind. Previous/current experience using, XML, REST are a plus. Work Location: Ambattur Industrial Estate Work from office Job Role : Permanent Education Qualification: UG & PG Engineering & IT Background We offer a rewarding and fulfilling career MSC Technology (India) Pvt. Ltd. MSC IT PARK, Plot No.4A, 3rd Main Road Ambattur Industrial Estate, Chennai, TN, India

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Chat Process (Chat Process) Note:- Work From Office. Salary :- 2 Lack CTC to 4.25 Lack CTC Experience:- 0 to 4 Year experience Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 4LPA to 6LPA Rotational Shift with 5 Working Days Call / WhatsApp- 8882138273, 9147047908, 7290845078

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities : Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Monitoring the quality standards required by the account using motivational techniques to stimulate the team; Implementation of governance mechanisms via quartile management and performance management. Taking Supervisory calls if needed The scope of support is voice and non voice both. Skills: Strong leadership skills Develop team's talent Teamwork oriented High sense of urgency Excellent social skills Stakeholder Management Able to deliver results working under pressure Strong Multitasking skills Knowledge: Advanced Excel/Google sheets - Desired Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR) Preparation and presentation of advanced graphics PivotTables Search the data value by: VLOOKUP. Advanced Filters Oral and written comprehension Basic Knowledge of Operational Procedures Customer Service - Advanced Quality Processes - Advanced Motivation Theory - Advanced Studies & Experience: Graduate in any field

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Detailed Job Description Techno Management experience preferably for Tech support engagements. Techno Managers would be a good fit Should have proficiency in handling large teams, escalation management and client management Cloud knowledge is important, GCP knowledge would be preferred. Interested Candidates can share your updated resume to the below Email ID: sowmiya.m212910@cognizant.com

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2 Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN. Experience: 5-8 Years.

Key Responsibilities: Provide L1/L2 technical support for hardware, software, and network-related issues. Respond to customer queries via phone, email, or ticketing systems and ensure timely resolution. Diagnose and troubleshoot system and application problems. Escalate unresolved issues to appropriate teams as per escalation matrix. Document issues and solutions for future reference. Follow up with clients to ensure complete resolution of issues. Maintain high levels of customer satisfaction and professionalism. Required Qualifications & Skills: Education: Graduate in Computer Science, Information Technology, or a related field. Experience: Minimum 2 years of experience in a technical support role. Communication: Excellent written and verbal communication skills. Strong understanding of operating systems (Windows/Linux), networking basics, and commonly used software tools. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 45K CTC Qualification: UG/ PG/Fresher shift: Rotational Age limit: 35 years Location: Jaipur/Gurugram

Application Support Engineer(L1 & L2) Belapur location Mandate skills-SQL,Linux Banking domain preferable Males candidate only

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote Keywords RD Gateway*,File share permissions,Active Directory*,Group policies*,Performance Optimization*,Printer configuration*

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote Keywords Windows Admin,Active Directory,Group policies,RD Gateway,Remote Desktop,Performance Optimization,Printer configuration,File share permissions,Tech Support*

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Key Skills: Tech Support, Desktop Support Roles and Responsibilities: Desk setup, monitor set-up for users as required Cable management on workstations, meeting rooms Help configure Printer and scanner for end users (both Mac and Windows) Basic troubleshooting for users' issues on site (connections issues, peripheral issue) Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems) Basic troubleshooting and resolution of network issues with help of remote NTNX IT team Provide guidance and support to users including execs on usage of AV/Meeting rooms Validate IT Office infra services such as Lan/Wi-Fi, Printer/scanner, meeting rooms regularly Help resolve meeting room incidents with support of remote AV engineer Support passive cabling in comms room as a planned activity. Have understanding of switch port numbering Prepare laptops by resetting, reinstalling MacOS, Windows on returned laptops Hand over replacement laptops/IT accessories in office to users as advised by IT team Collect assets returned by users directly or from security team in office. This is for both separated users and active users Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX User Desk phone setups with help of IT team (reset phone, connect to network, register the phone) Support on-site activities such as Electric power maintenance, IT service validation. Electrical maintenance is done by electrical team Fulfill hardware and accessories request for employees in office as instructed by IT team Conduct IT stock take for office for items such as monitors Escort IT vendors in office as and when required Support visitor management system with help of facilities and security teams as and when required Prepare and update IT documentations Support facilities projects such as office expansion, office closure, office relocation, meeting room deployments (not limited to but this gives an idea) Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial Support new hire onboarding from IT Support IT asset audits with help of IT team Skills Required: Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse) Real estate projects, office buildout, office relocation, Electrical maintenance Audio video/Meeting room projects Voice telephony deployments Upgrade/refresh project for network gear in office Other related items to keep the in-office work experience IT services validations Support projects such as laptop refresh, new hires Consistently score high feedback from stakeholders Education: Bachelor's Degree in related field

Role & responsibilities : Technical Support role international voice support and Customer support voice process 0-3 experience in technical support role for Hyderabad and Bangalore MNC Preferred candidate profile : Excellent com skills required Perks and benefits : Best MNC to work with with best salary Please call HR 6300766729 for telephonic round of interview incase we miss your call please share your resume to venkata.subbamma@teamlease.com our team will be in touch shortly Thank you!! Happy hiring! Open roles : 50+ for Tech support and customer support both required international voice process experience fresher can also apply only excellent communications skills required

We are Hiring for Technical support executive email process for international BPO. only Work from office. salary: 27 K to 40 K CTC Qualification: Min Grad passed, Excellent English communication. shift: Rotational Location: Jaipur Call : 9636990059

Role & responsibilities Has to interact with international customers solve their queries regarding to their telecom issues excellent communication should have good knowledge about telecom ( wifi , routers etc ) technical support candidates are also eligible Preferred candidate profile excellent communication should have relevant experience from technical background For more query kindly connect Akshita (9999765727)

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To know more or to get your interviews scheduled reach out to our expert H.R's Khushi 7869457739 Surbhi 7880292299 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 4LPA to 6LPA Rotational Shift with 5 Working Days Call / WhatsApp- 9147047909, 9147047908, 7290845078

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To know more or to get your interviews scheduled reach out to our expert H.R's Khushi 7869457739 Surbhi 7880292299 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role & responsibilities telecom sales campaign for Noida location, need candidates with excellent comms 1 year sales experience. Preferred candidate profile inetrnational voice experience required telecom experience