2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: You will be responsible for providing technical support to users, ensuring minimal disruption to the IT environment. Your key tasks will include setting up clients" Mac iOS systems, installing client applications, troubleshooting hardware and software issues, and performing OS and Mac OS installations and troubleshooting. Additionally, you will be expected to document and maintain support logs, conduct software patch testing and management, and assist with firmware and driver testing and updating. Other responsibilities include troubleshooting client networks, training users as needed, and participating in business continuity planning and disaster recovery activities. Key Responsibilities: - Setup clients" Mac iOS systems - Install client applications - Troubleshoot hardware and software issues - Perform OS and Mac OS installations and troubleshooting - Document and maintain support logs - Conduct software patch testing and management - Assist with firmware and driver testing and updating - Troubleshoot client networks - Train users as required - Participate in business continuity planning and disaster recovery activities - Provide technical documentation and support - Support CCTV systems - Ensure information and e-security - Utilize ticketing tools effectively - Work with various operating systems - Understand network basics Qualifications Required: - Customer service skills - Good analytical skills - Ability to learn new technologies quickly - Effective time management - Adherence to processes - Strong documentation skills - Excellent written and verbal communication skills - Ability to multitask - Team player attitude,

Posted 17 hours ago

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Training Head (Learning & Development) The Premier Consultants ( Recruitment Company )

10.0 - 15.0 years

0 Lacs

maharashtra

On-site

As the Technical Training Head in Mumbai, you will play a crucial role in leading technology learning within the Learning & Development function of the organization. With 10-15 years of experience in the field, you will be responsible for designing and implementing the Tech Learning Academy roadmap in alignment with the bank's digital transformation and tech strategy. Your key responsibilities will include developing learning journeys for various job families such as software developers, architects, infrastructure engineers, data scientists, and UX designers. You will lead the creation of onboarding-to-proficiency pathways for both lateral hires and freshers, and drive a strategic approach towards tech learning by leveraging top platforms like Coursera, Udemy, Pluralsight, and designing in-house programs. Collaborating closely with tech leaders, you will conduct capability diagnostics, skill gap assessments, and define role-specific success profiles. Implementing certification pathways in emerging technologies such as Cloud, DevOps, Cybersecurity, AI/ML, you will deploy blended learning methodologies including e-learning, lab simulations, workshops, bootcamps, coaching, and communities of practice. Your role will also involve identifying, onboarding, and managing external partners, instructors, and platforms. Setting up a robust learning governance framework, success metrics, and ROI measurement, you will track global tech learning trends, L&D innovations, and benchmark best practices in tech academies. Additionally, you will be responsible for managing program budgets, learning infrastructure, tech tools (LMS, LXP), and vendor contracts. If you are passionate about driving tech training initiatives and have the required experience, we encourage you to share your updated resume with us at chandni@thepremierconsultants.com. Join us in shaping the future of learning & development in the dynamic world of technology.,

Posted 1 week ago

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