Tech Lead

• Job Description As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues.
• Minimum Qualifications:
• 
  
• Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60
• 
  
• 5 +years coding/technical support experience in below technologies
• 
  
• Android development experience in either Java/Kotlin
• Proficient in understanding/debugging code in both Java/Kotlin
• Development experience with gradle/maven build tools
• Understanding of Android Studio and its troubleshooting tools
• Capable of running Android apps through emulators and devices
• iOS development experience in either Objective-C/Swift
• Proficient in understanding/debugging code in both Objective C/Swift
• Development experience with CocoaPods/Swift Package manager dependency managers
• Understanding of Xcode IDE and its troubleshooting tools
• Capable of running iOS apps through emulators and devices
• IMA only HTML5/JavaScript development experience
• Preferred
• Experience using Charles proxy for debugging network traffic
• GMA Only
• High level understanding of how mobile engines (e.g. Unity, Flutter, React-native, Unreal) wrap Android/iOS libraries
• Proficient in Csharp (for Unity plugin support)
• Proficient in Dart (for Flutter plugin support)
• IMA Only
• Experience serving video on any mobile/web platform
• Familiarity with video specs (e.g. VAST/VPAID)
• Experience with HLS and DASH video streaming protocols
• Experience with Chrome Cast or other connected TV platforms
• Nice to have
• IMA only Experience with Roku and BrightScript
• Preferred Qualifications:
• Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK
• Understanding of the online advertising ecosystem
• 
  

Key Responsibilities

• Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
• Provide technical support via emails/forums for the specialized Product Areas
• Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
• Respond to customer-reported issues in a timely manner, per service level agreements.
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff.
• Timely and Valid escalations of issues to L2 Team.
• Timely and Valid routes of issues to other Teams.
• Coordinate across numerous departments while driving issues to resolution
• Follow established support processes and procedures
• Work effectively and manage your queue and bugs with minimal supervision

Qualification

• Job Description As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues.
• Minimum Qualifications:
• 
  
• Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60
• 
  
• 5 +years coding/technical support experience in below technologies
• 
  
• Android development experience in either Java/Kotlin
• Proficient in understanding/debugging code in both Java/Kotlin
• Development experience with gradle/maven build tools
• Understanding of Android Studio and its troubleshooting tools
• Capable of running Android apps through emulators and devices
• iOS development experience in either Objective-C/Swift
• Proficient in understanding/debugging code in both Objective C/Swift
• Development experience with CocoaPods/Swift Package manager dependency managers
• Understanding of Xcode IDE and its troubleshooting tools
• Capable of running iOS apps through emulators and devices
• IMA only HTML5/JavaScript development experience
• Preferred
• Experience using Charles proxy for debugging network traffic
• GMA Only
• High level understanding of how mobile engines (e.g. Unity, Flutter, React-native, Unreal) wrap Android/iOS libraries
• Proficient in Csharp (for Unity plugin support)
• Proficient in Dart (for Flutter plugin support)
• IMA Only
• Experience serving video on any mobile/web platform
• Familiarity with video specs (e.g. VAST/VPAID)
• Experience with HLS and DASH video streaming protocols
• Experience with Chrome Cast or other connected TV platforms
• Nice to have
• IMA only Experience with Roku and BrightScript
• 
  
• Preferred Qualifications:
• Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK
• Understanding of the online advertising ecosystem
• 
  
• Key Responsibilities
• Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
• Provide technical support via emails/forums for the specialized Product Areas
• Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
• Respond to customer-reported issues in a timely manner, per service level agreements.
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff.
• Timely and Valid escalations of issues to L2 Team.
• Timely and Valid routes of issues to other Teams.
• Coordinate across numerous departments while driving issues to resolution
• Follow established support processes and procedures
• Work effectively and manage your queue and bugs with minimal supervision