3 Support Specialist Jobs

Job description Job Description As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues. Minimum Qualifications: Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60 5 +years coding/technical support experience in below technologies Android development experience in either Java/Kotlin Proficient in understanding/debugging code in both Java/Kotlin Development experience with gradle/maven build tools Understanding of Android Studio and its troubleshooting tools Capable of running Android apps through emulators and devices iOS development experience in either Objective-C/Swift Proficient in understanding/debugging code in both Objective C/Swift Development experience with CocoaPods/Swift Package manager dependency managers Understanding of Xcode IDE and its troubleshooting tools Capable of running iOS apps through emulators and devices IMA only HTML5/JavaScript development experience Preferred Experience using Charles proxy for debugging network traffic GMA Only High level understanding of how mobile engines (e.g. Unity, Flutter, React-native, Unreal) wrap Android/iOS libraries Proficient in Csharp (for Unity plugin support) Proficient in Dart (for Flutter plugin support) IMA Only Experience serving video on any mobile/web platform Familiarity with video specs (e.g. VAST/VPAID) Experience with HLS and DASH video streaming protocols Experience with Chrome Cast or other connected TV platforms Nice to have IMA only Experience with Roku and BrightScript Preferred Qualifications: Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK Understanding of the online advertising ecosystem Key Responsibilities Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums for the specialized Product Areas Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products Respond to customer-reported issues in a timely manner, per service level agreements. Communicate progress of resolution/status in a timely fashion, per service level agreements Manage escalations and expectations, for both customers and internal staff. Timely and Valid escalations of issues to L2 Team. Timely and Valid routes of issues to other Teams. Coordinate across numerous departments while driving issues to resolution Follow established support processes and procedures Work effectively and manage your queue and bugs with minimal supervision Qualification Job Description As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues. Minimum Qualifications: Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60 5 +years coding/technical support experience in below technologies Android development experience in either Java/Kotlin Proficient in understanding/debugging code in both Java/Kotlin Development experience with gradle/maven build tools Understanding of Android Studio and its troubleshooting tools Capable of running Android apps through emulators and devices iOS development experience in either Objective-C/Swift Proficient in understanding/debugging code in both Objective C/Swift Development experience with CocoaPods/Swift Package manager dependency managers Understanding of Xcode IDE and its troubleshooting tools Capable of running iOS apps through emulators and devices IMA only HTML5/JavaScript development experience Preferred Experience using Charles proxy for debugging network traffic GMA Only High level understanding of how mobile engines (e.g. Unity, Flutter, React-native, Unreal) wrap Android/iOS libraries Proficient in Csharp (for Unity plugin support) Proficient in Dart (for Flutter plugin support) IMA Only Experience serving video on any mobile/web platform Familiarity with video specs (e.g. VAST/VPAID) Experience with HLS and DASH video streaming protocols Experience with Chrome Cast or other connected TV platforms Nice to have IMA only Experience with Roku and BrightScript Preferred Qualifications: Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK Understanding of the online advertising ecosystem Key Responsibilities Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums for the specialized Product Areas Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products Respond to customer-reported issues in a timely manner, per service level agreements. Communicate progress of resolution/status in a timely fashion, per service level agreements Manage escalations and expectations, for both customers and internal staff. Timely and Valid escalations of issues to L2 Team. Timely and Valid routes of issues to other Teams. Coordinate across numerous departments while driving issues to resolution Follow established support processes and procedures Work effectively and manage your queue and bugs with minimal supervision

You will be joining SpotOn's Financial Services group as a Software Implementation & Support Specialist within the Implementation team. Your main focus will be on DayCheck, SpotOn's earned wage access solution aimed at providing restaurant employees with access to their tips once approved, ultimately enhancing financial flexibility for employees and streamlining operations for restaurants. Your responsibilities will include setting up and configuring new DayCheck accounts, ensuring a smooth experience for merchants and employees across various SpotOn tools and services. You will also be in charge of validating account setup, conducting training sessions for merchants and internal teams on DayCheck functionalities, handling advanced support requests, managing new activation cases, and collaborating with global teams. Additionally, you will contribute to tooling improvements, process documentation, and feedback loops to drive product and implementation enhancements. The ideal candidate should have at least 4 years of experience in product implementation, technical onboarding, or customer support roles, possess strong problem-solving skills, excel in communication and documentation, demonstrate organizational skills, attention to detail, and customer empathy. It is essential to have the ability to manage multiple projects simultaneously, work collaboratively, and independently drive tasks forward. A high school diploma is required, while a Bachelor's Degree is preferred. SpotOn values its employees and offers a competitive benefits package, including medical insurance with coverage for the employee and their family up to INR 8,00,000. Join us at SpotOn, where we prioritize our people and their growth while driving success through innovative technology solutions.,

Data scraping from the mentioned property in the case ETL knowledge will be added advantage Basic knowledge of photoshop Good knowledge of excel Basic understanding of computers Browsing knowledge. Required Candidate profile Good communication skills Any Graduate Computer knowledge