Tech Lead, Network Operations

As a Tech Lead, Network Operations at Fiserv, you will be a part of the Network Operation Center (NOC) team responsible for monitoring and troubleshooting hybrid Network Infrastructure for both external customers and Internal users. Your role will involve collaborating with internal technology teams to identify, troubleshoot, and fix infrastructure issues, ensuring they meet the business requirements defined in SOP. Key Responsibilities: - Monitor a vast hybrid infrastructure using Fiserv defined tools - Collaborate with cross-functional Tech teams to isolate, troubleshoot, and fix Network related issues - Work on different network, FW, and LB platforms like Nexus, Arista, Versa, F5, Palo, etc. - Deep dive into complex ongoing issues and provide inputs for faster resolution - Participate in technical bridge calls to investigate high severity issues - Engage in inter-departmental planning meetings for suggested solutions and process improvements - Work with different vendors for circuit issues such as AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, etc. - Diagnose, troubleshoot, and escalate Network issues in a timely manner - Participate in automation initiatives to achieve operational maturity Qualifications Required: - Thorough understanding of LAN/WAN technology and protocols including BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree - Experience in troubleshooting SDWAN technologies - Experience configuring and independent troubleshooting of Cisco Switches and Routers - Knowledge of load balancing concepts with specific knowledge of F5/Citrix Load balancers - Working knowledge of Checkpoint/Juniper/Palo Alto Firewalls - Excellent oral, written, and analytical skills Additional Details: - The role is based out of Fiserv India offices with overlap with US working hours, following a 365x12x7 support model - Weekend work is required in this role - Willingness and capability to quickly learn new technologies is highly valued - Extensive troubleshooting and analytical thinking skills are beneficial - Capable of exercising discretion and independent judgment - Scripting skills in Python for automation and use of Gen AI in Network Infrastructure would be advantageous Thank you for considering employment with Fiserv. Make sure to apply using your legal name and complete the step-by-step profile by attaching your resume.,