2 Tech Fluency Jobs

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Associate/Sr. Associate/Analyst- AML/KYC We are seeking customer-focused professionals to support a large-scale KYC uplift program, with responsibilities centered around identity verification for individual retail and commercial customers. In this role, you will play a critical part in validating customer identities and reviewing associated documentation in line with policy and procedural requirements of Genpact&rsquos client. Customer interactions may occur through multiple channels which includes voice and email with the role requiring high-quality, compliant, and empathetic service experience at every touchpoint. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: . Customer Calls: You&rsquoll engage with customers over the phone to guide them through the KYC requirements and provide clarity on the information and documents they need to complete the process. . Case Management: While interacting with the customer you&rsquoll validate submitted documentation, perform ID checks using prescribed systems, and ensure each case complies with defined policy and procedural standards. If documentation is incomplete or incorrect - if received via email - you&rsquoll follow up with empathy and precision to help the customer and maintain data accuracy. . Collaborate & Prioritize: You&rsquoll collaborate with teams to resolve exceptions and ensure cases move swiftly through the workflow. You&rsquoll prioritize your workload based on task assignment and prioritization set by your Team Leaders. . KPI & Quality Focus: You&rsquoll be accountable for meeting defined performance indicators balancing compliance, turnaround times, and a positive, customer-centric experience. . Effective Communication: You convey information clearly, confidently, and professionally across both written and verbal channels. . Customer Service Experience: You have experience managing daily customer interactions via voice and email, particularly in identity verification (ID&V) and KYC processes for retail and commercial clients. You%27re skilled at handling objections and navigating challenging conversations, while consistently delivering a positive customer experience. . Analytical Skills: You are confident in reviewing customer identification documents and verifying them in line with policy, regulatory, and compliance requirements. . Problem Solving: You take a proactive approach to resolving documentation gaps or issues, balancing accuracy with a strong focus on customer outcomes and risk. . Compliance Orientation: You understand when and how to escalate exceptions, working collaboratively with internal teams to meet SLAs and policy standards. . Attention to Detail & Empathy : You apply a keen eye for detail and a customer-first mindset, ensuring service excellence while adhering to compliance requirements. . Tech Fluency & Process Awareness : You&rsquore comfortable using multiple systems and tools to manage workflows, identify efficiencies, and contribute to process improvements. You&rsquore also committed to continuous learning and growing your understanding of the regulatory landscape. Qualifications we seek in you! minimum Qualifications . Graduate or bachelor&rsquos degree . Excellent command of written and spoken English Preferred qualifications . Prior experience in Customer Service or Contact Centre roles Basic knowledge of KYC (Know Your Customer) and IDV (Identity Verification) requirements for Individual Customers . Experience with Australian KYC & IDV processes is preferred Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As a Product skilled in uncovering user needs through deep research and market analysis to drive impactful product strategy, you will be responsible for conducting deep user research (primary & secondary) to uncover problems worth solving. Your role will involve analyzing market trends, user behavior, and competitive landscape to inform product strategy. Additionally, you will draft clear and actionable Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), and user stories. Moreover, you will design and execute experiments (A/B tests, MVPs, prototypes) to validate hypotheses and work closely with engineering and design teams to deliver features on time and at quality. Tracking core product Key Performance Indicators (KPIs), monitoring success, and iterating quickly based on feedback will be essential aspects of your responsibilities. You are expected to bring fresh ideas, challenge the status quo, and contribute to a strong product culture. Acting as a bridge between business, tech, and design to align all stakeholders on the product vision is another crucial aspect of this role. Furthermore, you will coordinate with external partners, vendors, and stakeholders to support product initiatives and integrations. Required Technical Skills: - Product Documentation: Ability to write clear and detailed BRDs, PRDs, user stories, and acceptance criteria - Research & Analysis: Strong in conducting primary and secondary research, user interviews, and synthesizing insights - A/B Testing & Experimentation: Experience designing, running, and analyzing experiments to validate hypotheses - Tech Fluency: Strong understanding of APIs, system design basics, and ability to communicate effectively with engineering teams - Tool Proficiency: Advanced skills in Excel, Google Sheets, PowerPoint, and Word for reporting, analysis, and presentations Required Behavioral Skills: - Ownership Mindset: Treats product areas like their own startup - accountable for outcomes, not just tasks - Problem Solving: Approaches challenges analytically and creatively, with a bias toward action and experimentation - User-Centric Thinking: Deep empathy for users and a constant drive to understand and solve their pain points - Curiosity & Learning Attitude: Continuously seeks to improve product knowledge, industry understanding, and personal skill set - Communication & Collaboration: Strong written and verbal communication skills, with the ability to align and influence stakeholders - Resilience & Adaptability: Comfortable working in ambiguity, changing priorities, and fast-paced environments - Initiative: Proactively brings new ideas, challenges assumptions, and looks for opportunities to improve - Results-Oriented: KPI-driven, motivated by outcomes over outputs This position offers a stellar opportunity to work with a rising company, alongside an amazing and passionate young team in a beautiful office space. You will have the trust of the biggest FinTech company and benefit from a one-of-a-kind company culture with growth opportunities to accelerate your career progression. If you are an energetic and talented professional looking to join our team, click on the button below to submit your application for this post.,