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6.0 - 10.0 years
8 - 16 Lacs
Bengaluru, Mumbai (All Areas)
Hybrid
We are seeking a skilled Desktop Support Engineer to provide L2 field and remote support for clients experiencing hardware and software issues. You will troubleshoot and resolve technical problems, support installations and upgrades, and contribute to the knowledge base while working in a fast-paced, customer-centric environment. Key Responsibilities Respond to client support requests through remote access or on-site visits. Diagnose and resolve issues related to desktop/laptop hardware, software, peripherals, printers, and network connectivity. Install, configure, and upgrade operating systems and software packages. Provide technical support for Microsoft 365 applications and security tools. Troubleshoot VPN and network access issues. Maintain documentation and knowledge base articles. Train users on basic IT operations and software usage. Collaborate effectively with cross-functional technical and non-technical stakeholders. Adhere to escalation protocols and SLA timelines. Candidate Profile 68 years of hands-on experience in Desktop Engineering support. Strong understanding of hardware troubleshooting and application-level issue resolution. Proficiency with Microsoft 365 support and enterprise security tools. Familiarity with IT service frameworks, remote support tools, and advanced troubleshooting methods. Fluency in English (verbal and written). Flexibility to work in rotational and night shifts. Strong customer focus, interpersonal communication, and documentation skills. Preferred Experience Field support experience or equivalent exposure to enterprise environments. Familiarity with ticketing systems, asset tracking tools, and enterprise IT service models. Certifications in CompTIA, Microsoft, or relevant security domains are a strong advantage. Top 10 Must-Have Skills Desktop and Laptop Hardware Troubleshooting Microsoft 365 Suite Support OS Installation and Upgrade (Windows/Mac) VPN and Network Issue Resolution Security Tools Handling Remote Support Tools Usage (e.g., TeamViewer, AnyDesk) ITIL or Equivalent Framework Awareness Knowledge Base Documentation Printer and Peripheral Support English Communication & Customer Support Orientation
Posted 3 months ago
12.0 - 15.0 years
55 - 60 Lacs
Ahmedabad, Chennai, Bengaluru
Work from Office
Dear Candidate, We are looking for a Cloud Support Engineer to provide technical support for cloud-based infrastructure and applications across various environments. Key Responsibilities: Troubleshoot and resolve cloud infrastructure issues (AWS, Azure, GCP). Monitor system performance, security, and availability. Respond to incidents and service requests per SLAs. Assist in deployment, backup, and disaster recovery operations. Document knowledge base articles and solutions. Required Skills & Qualifications: Proficiency in cloud platforms (AWS, Azure, or GCP). Strong knowledge of networking, Linux/Windows administration, and virtualization. Familiarity with monitoring tools (CloudWatch, Datadog, etc.). Scripting skills in Bash, PowerShell, or Python. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 3 months ago
5.0 - 10.0 years
9 - 12 Lacs
Pune
Work from Office
Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne
Posted 3 months ago
1.0 - 6.0 years
1 - 4 Lacs
mumbai
Hybrid
Role & responsibilities Job Title: Desktop Engineer Location: [ Mumbai Andheri East] Job Type: [Full-time] Department: IT Support / Desktop Services Reports To: IT Support Lead / Desktop Support Manager Job Summary: We are seeking a proactive and eager-to-learn Junior Desktop Engineer to join our IT support team. This foundational role is ideal for early-career professionals or recent graduates looking to build hands-on experience in desktop support and enterprise IT operations. You will provide technical assistance to end-users, focusing on desktop management, printing services, and basic network connectivity support. Key Responsibilities: Provide support for Windows 11 installation, updates, and basic configuration tasks. Assist in the installation, configuration, and troubleshooting of printers, print queues, and print servers. Troubleshoot basic network access issues, including connectivity via wired and wireless access points (APs). Respond to user requests, log incidents or service tickets, and escalate unresolved issues to L1/L2 engineers. Monitor device health and assist with patch management and updates under supervision. Maintain accurate documentation of issue resolutions and contribute to the internal knowledge base. Support asset tracking and assist in desktop rollout activities, including onboarding or refresh cycles. Required Skills & Qualifications: Basic knowledge of Windows 11 OS and ability to perform user-level troubleshooting. Understanding of print management concepts, including network printer setups, spooler service checks, and queue troubleshooting. Exposure to networking fundamentals, such as Wi-Fi configuration, SSID setup, and basic access point diagnostics. Strong customer service orientation with excellent communication and interpersonal skills. Ability to follow standard operating procedures and contribute to a collaborative IT support environment. Willingness to learn, adapt, and grow in a fast-paced technical setting. Preferred Qualifications (Nice to Have): Coursework or certifications related to CompTIA A+, Microsoft MTA/MCP, or similar IT fundamentals. Previous internship or support experience in a helpdesk or IT technician role. Familiarity with ITSM tools such as ServiceNow, Jira, or Freshservice.
Posted Date not available
4.0 - 6.0 years
4 - 6 Lacs
mumbai, mumbai suburban, mumbai (all areas)
Work from Office
Install, upgrade & support OS, applications, printers & hardware. Manage LAN/WAN network and resolve connectivity issues. Perform regular system backups and data recovery. Administer web servers (IIS, Apache) and FTP/SFTP services. Required Candidate profile Strong exp in Windows/Linux/Mac OS. Experience in network troubleshooting, servers & firewalls. Familiar with helpdesk tools (AnyDesk, TeamViewer). Certifications in Microsoft, Linux, or Cisco.
Posted Date not available
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