115 Teams Jobs - Page 4

Manage complex payroll inquiries from employees and be able to explain payroll from a gross to net perspective for all countries within regional responsibility. Manage LOA transaction entry and employee inquiries related to the how and why the pay was calculated. Confirm accuracy of garnishment processing and compliance with legislation. Execute standard work for managing overpayments/repayments with stakeholder communication with regional policy. Validate and prepare, as needed, standard work for defined payroll processes under the regional payroll managers responsibility. Identify gaps and seek opportunities for continuous payroll process improvement. Process equity inclusions, relocation, imputed income, and other taxable inclusions Escalate payroll related issues, seek advice when faced with complex issues/problems and propose reasonable solutions. Execute payroll transactions into payroll applications ensuring accurate and timely entry. Execute data entry in all countries within regional responsibility and meet audit timelines, compliant with country legislation. Detailed knowledge and understanding of GlobalView, ADP Celergo and eTime and processing payroll. Execute process for data processing and strategy to communicate to employees to reduce MUDA in employee inquiries. Execute strategy to process all opcos under shared service model by optimizing processes and leveraging process improvement tools and harmonization. Support daily visual management to easily identify areas for improvement, control limits and adding additional opportunities for measurements to increase optimization. Calculate termination and deceased wage payments compliant with country legislations. Monitor, support employee escalations and inquiries. Ability to run standard and create ad hoc reports. Tax data management ACH preparation and payroll simulations as needed for termination pay, or pro-forma calculations. YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE: Strong analytical and problem-solving skills; ability to combine attention to detail with big picture perspective. Ability to comfortably speak to employees to support inquiries. Able to develop effective working relationships with various stakeholders. Excellent time management, ability to meet deadlines, and organizational skills. Effective analytical and problem-solving skills Experience preferred working with ADP Global View, ADP Celergo and ADP eTime. Ability to deliver under tight deadlines, resourceful and solution oriented. Team player who is willing to pitch in and help wherever necessary. Thrives in a fast-paced environment and can operate with flexibility. Able to work independently with minimal supervision. Ability to gain credibility with OpCo s, Influence others and make recommendations for change. Proven record of accomplishment of consistently meeting goals and objectives. Knowledge of regional payroll laws and regulations. Ability to gain credibility with Opco s, influence others and make recommendations for change. Proven track record of consistently meeting goals and objectives. Exhibits strong project skills with the ability to develop functional business requirements. Preferred experience with other collaboration tools such as Miro and Teams Canvas Multi-lingual preferred based on regional requirements. Americas: English, Spanish. EMEA: English, French, German, Slovak, Dutch. APAC: English, Chinese. PREFERRED QUALIFICATIONS Bachelors degree in related field, preferred, with a strong understanding of payroll. Minimum (3) years experience in payroll shared service models preferably using ADP GlobalView, ADP eTime, ADP Celergo or ADP Streamline. Experience in processing payroll for multiple countries within the region. Must be proficient with MS Office software (PowerPoint, Excel, Word, Outlook, Teams, SharePoint).

Manage complex payroll inquiries from employees and be able to explain payroll from a gross to net perspective for all countries within regional responsibility. Manage LOA transaction entry and employee inquiries related to the how and why the pay was calculated. Confirm accuracy of garnishment processing and compliance with legislation. Execute standard work for managing overpayments/repayments with stakeholder communication with regional policy. Validate and prepare, as needed, standard work for defined payroll processes under the regional payroll managers responsibility. Identify gaps and seek opportunities for continuous payroll process improvement. Process equity inclusions, relocation, imputed income, and other taxable inclusions Escalate payroll related issues, seek advice when faced with complex issues/problems and propose reasonable solutions. Execute payroll transactions into payroll applications ensuring accurate and timely entry. Execute data entry in all countries within regional responsibility and meet audit timelines, compliant with country legislation. Detailed knowledge and understanding of GlobalView, ADP Celergo and eTime and processing payroll. Execute process for data processing and strategy to communicate to employees to reduce MUDA in employee inquiries. Execute strategy to process all opcos under shared service model by optimizing processes and leveraging process improvement tools and harmonization. Support daily visual management to easily identify areas for improvement, control limits and adding additional opportunities for measurements to increase optimization. Calculate termination and deceased wage payments compliant with country legislations. Monitor, support employee escalations and inquiries. Ability to run standard and create ad hoc reports. Tax data management ACH preparation and payroll simulations as needed for termination pay, or pro-forma calculations. YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE: Strong analytical and problem-solving skills; ability to combine attention to detail with big picture perspective. Ability to comfortably speak to employees to support inquiries. Able to develop effective working relationships with various stakeholders. Excellent time management, ability to meet deadlines, and organizational skills. Effective analytical and problem-solving skills Experience preferred working with ADP Global View, ADP Celergo and ADP eTime. Ability to deliver under tight deadlines, resourceful and solution oriented. Team player who is willing to pitch in and help wherever necessary. Thrives in a fast-paced environment and can operate with flexibility. Able to work independently with minimal supervision. Ability to gain credibility with OpCo s, Influence others and make recommendations for change. Proven record of accomplishment of consistently meeting goals and objectives. Knowledge of regional payroll laws and regulations. Ability to gain credibility with Opco s, influence others and make recommendations for change. Proven track record of consistently meeting goals and objectives. Exhibits strong project skills with the ability to develop functional business requirements. Preferred experience with other collaboration tools such as Miro and Teams Canvas Multi-lingual preferred based on regional requirements. Americas: English, Spanish. EMEA: English, French, German, Slovak, Dutch. APAC: English, Chinese. PREFERRED QUALIFICATIONS Bachelors degree in related field, preferred, with a strong understanding of payroll. Minimum (3) years experience in payroll shared service models preferably using ADP GlobalView, ADP eTime, ADP Celergo or ADP Streamline. Experience in processing payroll for multiple countries within the region. Must be proficient with MS Office software (PowerPoint, Excel, Word, Outlook, Teams, SharePoint).

Environment Management: Create, configure, and maintain Power Platform environments (development, testing, production). Implement and manage Dataverse databases, connectors, and resources. Monitor system health, usage, and capacity through Admin Centers and Azure Monitor. Security & Compliance: Manage roles, permissions, and data access (Dataverse security roles, DLP policies). Implement governance policies for app creation, data usage, and API management. Ensure compliance with organizational policies and regulatory standards. Automation & Support: Develop and maintain administrative automations (e.g., PowerShell scripts, Power Platform Admin Connectors, Center of Excellence (CoE) Starter Kit). Troubleshoot platform issues, performance bottlenecks, and user-reported problems. Provide Level 2/3 support for Power Platform applications and workflows. Governance & Best Practices: Define and enforce application lifecycle management (ALM) practices. Set up monitoring dashboards, alerts, and audit logs. Work closely with IT security and architecture teams to align platform governance. Training & Enablement: Educate citizen developers and business units on platform capabilities, guidelines, and best practices. Create documentation, conduct training sessions, and provide platform onboarding. Upgrades & New Features: Stay updated with new Power Platform features, roadmap updates, and releases. Plan and coordinate platform updates, testing new functionality, and communicating impacts. Required Skills & Qualifications: Deep understanding ofMicrosoft Power Platformcomponents (Power Apps, Power Automate, Power BI, Power Pages, and Dataverse). Familiarity withAzure servicesrelated to Power Platform (e.g., Azure AD, Azure Monitor, Logic Apps). Experience withPowerShell scriptingand using thePower Platform CLI. Strong grasp ofsecurity models,identity management, anddata loss prevention (DLP)policies. Knowledge ofALM processeswith tools like Azure DevOps or GitHub Actions for Power Platform. Ability to work withCenter of Excellence (CoE) Starter Kitor similar governance tooling. Problem-solving skills forperformance tuninganderror troubleshooting. Effective communication skills for collaboration across technical and business teams. Preferred Qualifications: Microsoft Certifications such as: PL-200 : Microsoft Power Platform Functional Consultant PL-400 : Microsoft Power Platform Developer PL-600 : Power Platform Solution Architect PL-500 : Power Automate RPA Developer Familiarity withDynamics 365(optional, but beneficial). Experience with broaderM365 ecosystem(e.g., SharePoint, Teams, OneDrive) integrations.

Exposure to knowledge management frameworks or tool governance Familiarity with Agile concepts (bonus if you’re CSM/PSM certified) Experience supporting enterprise collaboration tools (SharePoint, Teams, Google Workspace)

Our Client is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service financial reporting HR and Business Intelligence. We have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits. Role: IT Manager Required Experience: At least 15 years of experience in working in a fast-paced IT team. Work Location/Travel: Bangalore and must be available during weekends or extended hours if required for critical emergencies. Work in the office during the general shift/work from home during other shifts. Job Summary: Infra Ops Management Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network (Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support. Manage IT Network Ops vendors including L0 and L1 support. Handle escalation L2/L3 support including developing policies and qualifying exceptions etc. for IIC and US teams. Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring they deliver as per SLAs. Built and develop L0/L1 support (including availability, monitoring and change management activities) Architect and manage Infra programs, support technology requirements for delivery projects Own security reviews, vendor security questionnaires, and responses to support Presales Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinet alerts Development support queries on Application installation and client connectivity issues Design and implementation of policies on the Apps managed by IT. Monthly reports and exception management Hardware and software procurement and license management including development requirements on a needy basis. Supports ISO 27001 activities and development of new policies, evidence gathering, and addressing gaps. Readiness for New security compliances Fed Ramp etc., and other compliance required by our customers PCI-DSS. Assisting the development teams in adopting these during application deployment. Nable Patch Management Review Bitdefender Review Dashboards and follow up on exceptions. Review Assets registered and ensuring time and again stale assets are removed. Extract and configure customized reports as required. Review Bitdefender automated reports for exceptions Address escalated issues that cannot be resolved by IT Tech Liaise with All covered for resolution. Audit reviews for Users and devices AZURE AD Risky User Investigation Conditional access policies review and troubleshooting MFA configuration and Troubleshooting Secure score recommendations AZURE AD policies troubleshooting and investigations. AZURE AD Access Reviews and Cleanup AZURE AD Admin Audit logs review Self-service password reset flow activity progress. Reset password (self-service) Update Sts Refresh Token Valid from Timestamp Reset user password. Update user Add app role assignment grant to user When an Enterprise Application is assigned to a user. Add delegated permission grant. Change password (self-service) Change user password Security info saved for self-service password reset. User completed security info registration for self-service password reset. User started security info registration for self-service password reset. Add service principal. Add application. Delete application. Remove service principal. Update service principal Update application Certificates and secrets management Update application Add and remove the owner from application. Create an application password for the user. Redmine Access Reviews Backup Reviews Software updates Assist team with queries on Vulnerability Analysis Gather evidence required for ISO 27001 Escalated Issues on Redmine Address Backup Issues Prepare and coordinate DR and BCP Ad hoc requests from Dev teams and PMO FortiGate and Network Design as per compliance requirements say FedRAMP, PCI-DSS Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues Manage change and problem management activities. Review monthly reports and exceptions. Root cause analysis and remediations SLA reports and corrective actions Policy design and address VPN compliance Handle Escalated Issues on the Network - VPN, IDS, IPS, Security Violations and investigations regarding access to customers and/or impersonation etc. M365 Intune Import and register new laptops during onboarding. Support on shore team for Onboarding Issues Review Assets registered in Intune, and generate asset reports, compare these with asset files. Escalated support on Intune Issues and follow up with vendor and Microsoft. Escalated support on Non-Delivery of Apps during deployment Registering BYOD devices Validating policies and resolving issues that users face due to policy failures. Create and troubleshoot policies. Exchange Online Review Quarantined email and release as appropriate reactively as alerted by Users. Escalate issues of non-delivery reports and/or any emails quarantined or not delivered to users. Review and clear blocked messages from EOL Create and troubleshoot policies. Teams Troubleshoot team issues Jitter, call drops, high utilization. Review usage reports and dashboards for exceptions Review and investigate Teams logs for security issues. Change ownership of Team files as required by Managers or new owners. Resolve file-sharing queries and best practices for sharing files. Procurement Vendor Management Review and monitor SLA with HP, Dell, and hardware Partners Address escalations due to delays in service Address clarifications on warranty claims Procure New hardware or upgrade as required - Memory, SSD etc., Co-ordinate with Insurance firms and support Admin teams Hardware Planning as per business needs Review and procure software requirements. Review asset inventory and ensure asset register is updated. Assist onshore with laptop hardware procurement and configurations for 3-year support. Warranty renewal and Maintenance contracts Competency (Knowledge, Skills, and Abilities): At least 15 years of experience in working in a fast-paced IT team. Responsible for delivery of end-to-end IT requirements for internal stake holders Should have experience of managing internal and external resources working to deliver IT services. Should have hands on experience in managing vendors, negotiating deliverables and keeping costs within pre-determined budgets. Position Type: Full Time/Permanent Required Education: Bachelor s degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of NOC & IM Engineer(L2) - Technical Associate In this role, Individual will be responsible to monitor and manage the detection, correction, and prevention of incidents, maintain SLAs, and ensure that critical issues are resolved promptly in order to reduce production downtime. Responsibilities . Responsible for Monitoring of Production site and services across the Enterprise. Detect issues and execute Runbooks or Escalate to the appropriate Service Owners for Investigation. . Responsible for managing Service now tickets. . Facilitate in the resolution of Major incidents across the Enterprise to bring services back to normal state and mitigate impact. . Ensure incident communication to stakeholders is consistent, clear, concise, and made in a timely manner. . Perform Postmortem for all Major Incidents to find the root cause once incidents are resolved to permanently fix the problem and support continuous improvement. . Ensure standardized methods, processes and procedures are used for all changes. . Facilitate efficient and prompt handling of all changes. . Perform Change Governance and run CAB Meetings. . Oversee processes & tools for Incident, Problem and Change Management. . Define, generate and publish KPI/metrics for transparency into incidents and teams affected, problems and root causes, change requests to production environment. . Hands on experience on Incident, Problem and Change Management. Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field. . Excellent Communication skills Preferred Tool Skills . BigPanda . SLAM / Neustar - Vercara . Tardis . SNOW (INCIDENT/INCIDENTTASK/REQ/SCTASK/PROBLEM/PTASK/CHANGE) . PagerDuty . Splunk . Zabbix . JIRA . Teams . Reporting Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Collaborate with business analysts and stakeholders to understand business processes and identify opportunities for automation using Power Automate. Design, develop, test, and deploy automated workflows (flows) using Power Automate Desktop and cloud flows. Integrate Power Automate with various Microsoft services (e.g., SharePoint, Dynamics 365, Teams, Outlook) and third-party applications using connectors and APIs. Develop custom connectors when standard connectors are not available. Build robust and scalable automation solutions, ensuring adherence to best practices and coding standards. Troubleshoot and resolve issues related to existing Power Automate flows. Monitor and maintain the health and performance of deployed automations. Create technical documentation for developed solutions, including design specifications, flow diagrams, and user guides. Stay up-to-date with the latest features and updates in the Power Platform, particularly Power Automate. Provide guidance and support to end-users on utilizing the developed automation solutions. Participate in the planning and execution of automation projects. Contribute to the development of Power Platform governance and best practices within the organization. Location - Remote, Hyderabad,Ahmedabad,pune,chennai,kolkata, Delhi / NCR,Mumbai,Bengaluru.

Job Summary : As an Enterprise Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our customer IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. You will act as the first point of contact for IT related issues and work closely with other IT professionals to deliver high-quality support services. Additionally, you will support IT systems in our production line environments, ensuring minimal downtime and efficient operations. Key Skills : • M365 Suite Administration • Entra ID • Windows Administration • Intune (MDM, Autopilot, MAM) • Networking • Active Directory • Printer Management • Incident Management • Application Support • Hardware Support Key Responsibilities : • Technical Support : Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly. • System Maintenance : Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices. • Troubleshooting : Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance. • User Support : Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving . • Security & Compliance : Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures. • Documentation : Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users. • Collaboration : Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery. • Continuous Improvement : Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services. • Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access. • Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues. JD ETS L1/L2 Proprietary of Surya Technologies, Inc. Qualifications: • Experience : Proven experience in providing on-site IT support or a similar role. Minimum of 3+ years of relevant experience required. • Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues. • Communication Skills : Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users. • Problem - Solving : Strong analytical and problem-solving skills. Ability to work independently and as part of a team. • Education : Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). Preferred Skills : • Certifications : Great to have any of the certifications(MS-900,AZ-900,MS-102,AZ-104,ITIL) • Customer Service : Strong customer service orientation with a focus on delivering high-quality support. • Adaptability : Ability to adapt to new technologies and work in a fast-paced environment. Benefits: • Transport and Meal Allowance : Allowance as per company policy. • Additional Perks : Opportunities for professional growth, skill development, and mentoring within asupportive and dynamic team.

Job Description Technical Trainer Location: Hyderabad / Bangalore Mode: In-Person (Offline Training at Colleges) Company: TechnoGen India Pvt Ltd About the Program: TechnoGen India Pvt Ltd is conducting skill-based technical training programs for final year B.Tech and Degree students across ~ 40–45 partner colleges . This initiative bridges the gap between academic learning and industry needs by enabling students to learn hands-on technologies and best practices. Bonus : Travel Allowances will be provided to the trainers for visiting college campuses. Role: We are hiring Technical Trainers who can deliver in-depth training on modern technologies and tools and prepare students for real-time job scenarios. Skills Required (Train on any of the below): Power BI Tableau MS Office Agile / SDLC DevOps Basics Cloud Platforms (AWS / Azure / GCP – Basics) AI & ML – Concepts and Applications Blockchain – Basics Collaboration Tools (Teams, Slack, etc.) Responsibilities: Deliver technical sessions in an easy-to-understand format. Use hands-on demonstrations and examples. Create assignments and mini-projects. Monitor student progress and provide mentorship. Travel to assigned colleges for training delivery. Requirements: Proven training or implementation experience in one or more listed technologies. Strong communication and classroom management skills. Ability to explain technical topics to non-technical audiences. Prior experience with training engineering or degree students is a plus. To Apply, Share: Total & Relevant Years of Experience Current CTC (Including Variable) Expected CTC Notice Period Reason for Change Current Location Willingness to Relocate (Yes/No) 2 Time Slots for Team Call 5-min Portfolio Video explaining any technical topic

Role : Service Desk Engineer Experience : 2 to 4 Yrs. Shifts : 24X7 Notice Period : Immediate to 15 days Communication Skills : Good (But no MTI) As a Service Desk Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle user onboarding and offboarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorize incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyze recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and offboarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2 to 4 years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours

Job Requirements: - Model driven apps - UCI experiences/capabilities - Customization - Client API Reference and apply JS customizations to forms. - Security roles, Business units, and Teams - Good understanding of JSON based data. - PCF Controls - Plugins, Custom Actions, and Custom APIs - Dynamics Web API - Solution Management - managing components across solution, deploying managed solutions. - Familiarity with Source Code Management practices

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 7-10 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 5-7 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . People Management required. . 2-3 years experience in the financial industry . 2-3 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

JOB DESCRIPTION: The ideal candidate has deep technical expertise in MS365 services, Active Directory, Exchange Online, SharePoint, Teams, OneDrive, and security/compliance tools, with a strong focus on migration, automation, and governance. Required Qualifications: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). 5+ years of experience with Microsoft 365 administration and migrations. Strong hands-on experience with Exchange Online, SharePoint, Teams, OneDrive, and Azure AD. Proven experience with MS365 tenant-to-tenant migrations in an M&A environment. Proficiency in PowerShell scripting for automation and administration. Strong understanding of MS365 security, compliance, and governance best practices. Familiarity with third-party migration tools such as ShareGate, Quest, BitTitan, or similar. Excellent problem-solving, communication, and project management skills. Ability to work in a fast-paced environment and manage multiple integration projects simultaneously. Preferred Qualifications: Microsoft certifications (e.g., MS-100, MS-101, MS-700, AZ-104) are highly desirable. Experience with Intune, Defender for Office 365, and compliance center configurations. Previous experience in IT consulting or enterprise-level M&A integrations.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

About the role: We are seeking a skilled SharePoint Developer to manage, maintain, and enhance SharePoint sites for multiple business units within Roundglass. This role will also focus on developing Power Apps solutions to automate internal IT processes, streamline workflows, and integrate Office 365 services for business efficiency. What youll do: Develop, maintain, and enhance SharePoint Online sites and solutions for various BUs. Design and develop Power Apps applications to support internal IT automation and business process workflows. Implement integrations with Office 365 tools such as Power Automate, Power BI, and Teams. Customize SharePoint lists, libraries, pages, workflows, and web parts to meet business requirements. Develop and implement governance policies for SharePoint sites, ensuring security, compliance, and optimal performance. Provide technical expertise in SharePoint migrations, upgrades, and administration. Troubleshoot and resolve SharePoint and Power Apps-related issues. Work closely with IT and business stakeholders to gather requirements and deliver customized solutions. Ensure best practices in UI/UX for SharePoint and Power Apps applications. Conduct training sessions for end-users to improve adoption and effective utilization of SharePoint and Power Apps. Skills & Qualifications: Bachelors degree in computer science, Information Technology, or a related field. 3+ years of experience in SharePoint Online development and administration. Strong proficiency in Power Apps development, including Canvas and Model-Driven apps. Hands-on experience with Power Automate for workflow automation. Knowledge of Office 365 services (Teams, Outlook, OneDrive, and Power BI). Experience with SharePoint Framework (SPFx), JavaScript, HTML, CSS, and REST APIs. Strong understanding of SharePoint permissions, governance, and security best practices. Ability to integrate SharePoint with third-party applications and services. Strong analytical and problem-solving skills. Excellent communication and collaboration skills.

Job Summary: We are seeking candidate for an Office 365 / Exchange / AD administrator to manage Office 365 products, on premise exchange, one-prem AD and Azure active directory, migration projects, setting up new tenant/AD. Your primary responsibility will be to manage the environments and work on client requirements as allocated. Office 365 Administrator Key Responsibilities Setup and manage new Microsoft tenant, domain Manage user account creation, update and deletion Migrate mailboxes from on-prem exchange to exchange online Manage email gateway security and setup policies Manage on-prem AD Monitor email flow, anti spam, anti phishing Install and setup azure AD connect and sync from on-prem AD to Azure Active directory Manage admin settings of all products of Microsoft 365 as administrator Backup and recovery on AD as needed Server maintenance and applying security patches as needed Manage end user PCs, printers and upgrade and resolve any issues Manage Device policy for PCs and mobiles Manage admin configuration of Office 365 products (Exchange, Sharepoint, Teams, Power Automate, Power Apps, Power BI, OneDrive etc) Handled data migration from SharePoint on-premise to SharePoint Online Skillset – Has experience migrating mailboxes from exchange 2007/2010/2013/2016 to exchange online Has setup email gateway security policies, transport rules on exchange, office 365 Has experience upgrading domain and forest functional levels on on-prem AD Experience working with office 365 products (Exchange, SharePoint, OneDrive, Teams, Power Automate, Power Apps, Power BI etc) Experience setting up Teams telephony Experience setting up MDM/MAM policy Experience migrating from on-prem sharepoint to sharepoint online using third party tools Knowledge about all Office 365 products Good to have – MS certifications Role & responsibilities Preferred candidate profile

Key Responsibilities Respond to help desk requests via Email, Ticketing System or MS Teams and provide timely resolution Deliver proactive, empathetic, and personalized support to customers queries and complaints addressing pre-trip and post-trip enquiries Assist stakeholders in small group hotel accommodation bookings Act as a single point of contact for query handling and liaising between stakeholders and travel partners as well as travel agency Work closely with the strategic sourcing manager for rate negotiation and vendor partnership Enforce travel policy compliance and educating travelers on the online booking tool Ensure the timely and accurate completion of all service requests and tasks Maintain accurate records of incidents, service requests, and resolutions in the ticketing system Monitor KPIs such as response time, customer satisfactions, policy compliance, resolution time, etc. Maintain a knowledge base of common issues and solutions for future reference. Essential skills Excellent communication and interpersonal skills Strong problem-solving abilities Detail-oriented with high accuracy Knowledge of geography and travel industry trends Proficiency in travel booking systems and technology, especially Concur Travel Ability to work under pressure and meet deadlines Qualifications Additional Requirements Knowledge on PR-to-PO processes handling purchase requisitions in ERP; status checks; adherence to procurement policy checklist Stay up-to-date with the latest travel technology trends, tools, and techniques to provide efficient and effective support

Exp: 6 to 8 Years Job Location: Mumbai (Powai - Hiranandani) It is 5 Days working & Work from Office role Key Accountabilities & Responsibilities: supporting strategic / complex Project / Program Managers in tracking statuses of program deliverables and milestones, controlling and reporting on the progress ensuring deliverables and documentation related to organizational framework are in place outputting project status and other regular or on-demand reports implementing, coordinating and improving project Governance arrangements and communication supporting Project / Program Manager in budget preparation working as a part of a bigger PMO team, potentially leading one managing PPM Tool (our E2E project management instance) performing project resource management related tasks and resolving related issues ensuring aligned processes are implemented, and project management is conducted in line with the organization standards evaluating project management maturity and recommending improvements if necessary supplying the know-how on specific PMO standards, tools, techniques, processes, procedures, methodologies, process models, and compliance to new Project Managers cooperating with numerous other departments, international colleagues on a common goal of excellent IT project delivery shaping the future of PMO team as well as general practices by participating in internal initiatives acting as a coach for Junior and mid-PMO roles in dedicated projects and teams Nice to have: Good communication skills with German at minimum B1 level Experience as an IT Project Manager In-depth project finance knowledge Minimum Educational Qualification: Bachelor or Master degree in Computer Science /Engineering/Information Technology Candidate with non-computer science degree must have minimum 1 year of relevant experience MBA in IT / Insurance/Finance can also apply for Requirements Engineer and Test Engineer role. Years Experience & Knowledge: 5+ years of experience in the field of PMO (preferred in IT related environment) strong communication skills with English at minimum B2 level ease at working in a multinational environment using foreign language on daily basis proven track of E2E participation in more complex project / programs or portfolio management office experience advanced knowledge of Microsoft Office (especially Excel and PowerPoint) PMI / PRINCE or similar certification experience in working with Agile or Waterfall methodology experience in the usage of SharePoint, Confluence, Teams, JIRA, and PPM tools strong analytical mindset with focus on attention to detail proactive, issue-solver type of attitude, ability and drive to learn new expertise in fast-paced environment strong experience in stakeholders management accompanied by high level of interpersonal communication skills experience in creating and improving processes and drafting guidelines minimum Bachelor University degree